DFW Auto & Services Inc.

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Fadecoeur oleko
a month ago
I just bought a 2013 Toyota sienna and have been looking for over 6 months for a car like This. He has the best prices in town, really in all of the country. He s very competitive when it comes to prices. Over all the car checks out very well and is very clean. The customer service was great and very helpful. I will be back again!

  Tonya Captain
2 weeks ago
Our guy Steve was amazing. He got my husband the car he s been wanting, was very knowledgeable and honest with us. When I m financially ready for my car, I m coming back to see Steve. Thank you for making my husband s dream come true.

  Lindsay Melton
a month ago
Quick and easy. Gave me a great value for my trade in and even took care of a couple minor repairs on the car I purchased without charging me. Everyone was kind and professional and made sure process went smoothly.2/21/24 update. We have owned the car for less than a month and are now looking at thousands of dollars in repairs. We were assured that we were being sold a car in good condition- "I'd rather have a happy customer with a car in good working order" and now we are upside down in a loan with a car we can't afford to repair. We took it in for what we thought was a simple leak in the windshield wiper fluid tank to be informed that this car has severe problems. DO NOT GO HERE!!!!!!

  Musaab Yousif
a week ago
Bought a 2017 Range Rover sport process was smooth quick and easy. I appreciate everyone for being nice and patient and working things out for me to leave with the car same day!

  Michael Johnson
2 weeks ago
****UPDATE:I purchased a 2014 GL450 from this dealership, under the impression it was in excellent condition apart from a diagnosed fuel injector issue causing minor roughness, notably in reverse. They assured me that replacing the fuel injector would resolve the issue, and we agreed in writing that they would address the shaking problem.Upon returning to collect the vehicle as scheduled, I found the shaking persisted, and the check engine light illuminated shortly after starting the car. Subsequent attempts by the dealership to rectify the issue were unsuccessful, leading to delays and further complications.After multiple failed attempts, they proposed taking the vehicle to Park Place Mercedes for a proper diagnosis and repair, citing a backlog that could extend the wait time to over a month. Faced with the prospect of continued issues, I reluctantly agreed.However, even after this extended period, the problem persisted, prompting me to seek assistance from a local mechanic specializing in European vehicles. Despite their efforts to address the fuel injector issue, the problem persisted, eventually leading to the discovery of a compression loss, which the mechanic identified as the underlying issue.Subsequent consultation with Park Place Mercedes revealed that the root cause was a blown head gasket, a costly repair exceeding $15,000, far beyond what I can afford. Disappointingly, Park Place had no record of the dealership's previous attempts to address the issue, further exacerbating the situation.This series of events highlights not only the dealership's failure to effectively diagnose and repair the vehicle but also their lack of accountability in addressing the escalating problem, despite our written agreement. The proposed solution turned out to be inadequate, leaving me with a significant financial burden and an unusable vehicle. ***Initial Review Below***These guys were great. I bought a used GL 450 that was in great shape and decent mileage for a great price. They agreed to fix the one issue that we discovered and even put it in writing. They even filled up my gas tank upon closing of the deal.

  April Sellers
3 months ago
The car I bought looked nice and the staff was nice, but within three months, it needed a whole new engine. Apparently, it had been having MAJOR issues before we bought it. The car has been a total nightmare. We ended up spending about $6,000 dollars on it between a new engine and other things that broke (fuel pump, o2 sensor) I took excellent care of it and I've barely been able to drive it. The dealership was absolutely no help.

  Abdelgani Failat
a week ago
Amazing experience! I bought my first tacoma truck from there. They have so many options! Definitely would recommend this place if you are looking for pre owned clean cars.

  Guillermo Payan
4 months ago
I bought a car from here a few months ago and I ve had no problems. The staff was really friendly and the entire process was much, much easier than what I thought it would be. Their website does a great job at listing every detail on each car. Even though I didn t have my license yet to test drive it, they allowed me inspect the inside and turn it on. During the paperwork they explained each part I was going to sign. If I had to give a complaint it would be that the right rear view mirror is a little broken and wasn t listed in their website, but the mirror and the adjustments controls do work so it s more of a cosmetic issue at most. Overall I had a positive experience.

  Allison Majerus
2 weeks ago
Just bought a car from DFW Auto and am super happy with my purchase! The team made the process fast and easy. I highly recommend. Thank you!

  Justice K
a month ago
Omg!! Steven was amazing!! Fast & easy process, he was very patient with us and got us taken care of! Me and my husband went through alot trying to finance a car the past few months and have had little to no luck but Steven at DFW Auto Sales & Service was very patient, kind and attentive!! Thanks for helping my family of 7 finance a SUV! Have no idea how much we appreciate the service!! Def recommend!!

  Ryed Aloffe
2 months ago
I had an exceptional experience at DFW Auto and Service while purchasing my 2015 Escalade. The customer service was outstanding, exceeding my expectations. The staff was knowledgeable, attentive, and went above and beyond to ensure a smooth process. I'm thoroughly impressed and will undoubtedly recommend this dealership to others seeking a positive car-buying experience. Thanks to moe and the team I definitely will be back to recipe my used car anytime it needs it!

  Terry Loftin
4 months ago
Horrible sales practice. Was sent an email stating my minimum down payment would be $2k. Walked in and spoke with Steve who I was emailing at the time, and then was told a minimum of $4k on a $13k vehicle. Almost half down. Then was lied to about being told I have zero vehicle credit history when I have financed 2 vehicles in the past.Do not recommend. Also did not appreciate the look I received by him. Easily noticed I was being judged.

  Michelle garcia
5 months ago
This dealership has amazing cars with good prices, the staff is outstanding, especially Steve. A million thanks to him for helping me find a great deal on a car, the whole process was really simple and fairly fast!Wish I could this place more than 5 stars

  Tadarian Morgan
8 months ago
I had such an amazing time here, It was very fast and friendly, Moe was extremely patient and very sweet. Answered any questions I had and even gave out fresh cold complimentary water. On top of that there bathrooms are really clean and smell good!!

  Charlese Butler
a month ago
I just got my new car from here, as a first time buyer this was such a good experience and I was able to work with everyone! Everyone was very nice and very patient.

  Alex Arias
3 weeks ago
Great selection of vehicle's, DFW Auto has made my buying experience very easy. Great Owners and team members. Thank you again. I totally recommend.

  WatersWorld Investments, LLC
4 months ago
I recently purchased a vehicle at DFW Auto & Services. The buying process was easy and smooth. Their selection of cars is top notch. They have everything from cash cars up to the fancy imports including SUV's. The sales reps let you browse at your own pace and are there if you have any questions. The service department answered some maintenance questions I had and the finance department was great. They didn't try to pressure me in any way. They also allow you to hire a pre-buy inspector to look over the vehicle if you want a car checked out before you buy which is good to know. That's what I did. I will definitely tell my friends and family about this place.

  Yvette J Kent
3 months ago
Great collection, honest and trustworthy people to deal with. Very honest and upfront. Clean vehicles at great prices. Moe definitely hooked me up on my Benz and the warranty. Much recommended.

  Senegal sama rew Africa United
4 months ago
Very professional and friendly place to buy a car from.They help me to get the car I wanted and even more hold it for me for more than 20 days.MOE is very nice and will answer the phone whenever you call.He went above and beyond to help me.Thanks again!!!

  Nisa Lopez
2 months ago
UPDATE: I received a call from the owner who was not aware of the situation because he was out of the country. My money was refunded and I did receive an apology from the owner himself. I m still unsure if i d go back but i did appreciate the owner (Mo) doing his best to correct the situation.ORIGINAL: DO NOT PURCHASE FROM THEM! On 1/24 i went up to this dealership to purchase a vehicle and put $1700 down. the rest was paid with a check from Navy Federal as i was trying to finance the car. Less than 20 minutes after leaving the car broke down on the side of the highway and had to be towed back to the dealership (another $300 i had to shell out). Initially the manager said they would do whatever necessary to fix the car or get me out of the sale. Two days later i received a call saying the engine was done. I spoke to the manger Mo who agreed to send me a check for my down payment along with the Navy Federal bank check. I called for an update today on 1/29 to make sure it was sent and a different manager (STEVE) very rudely told me it was my fault the car engine failed and that I must ve been driving the car in the wrong gear, causing it to fail. He is now refusing to send me my bank check and down payment, hung up on me mid conversation, and is now refusing my calls. I m now out a total $2000 of my own money (for the deposit, down payment, and tow truck) and still do not have a car. The car never even made it half way to my house and he s blaming me for it breaking down. A car engine doesn t just stop working which leads me to believe there was an issue with it that they failed to disclose to me. He was angry because I did not want to continue to do business with him and purchase another car on their lot. He had no problem offering me a different car but since I decided to go elsewhere he s now refusing me my money. VIN for car is WA1L2AFP7GA027549

  Adam Abdulla
3 weeks ago
really clean nice and respectful staff. really good cars all very clean and reliable from my personal experience, i ve purchased 3 cars from them and every single one was nothing but blessings.

  Clara IMMANUEL
2 months ago
I've been buying cars/SUVs, but this DFW Auto Dealers are too transparent, genuine in their dealings, with great sense of humor. Especially Steve, he made my transactions smooth, explained every details, gave the best advice and made my buying so fun that I forgot about time. My GMC was the best deal and in perfect condition .

  Hope Torres
a month ago
They helped me find the right car , I was in and out with no issue . Super helpful and very understanding!!! Friendly environment , super nice.. thank you to both employees.. would recommend!

  Philip Thomas
6 months ago
I was looking for a car for over 2 weeks cause I had to get one REALLY soon. The day before I gave myself to buy one I ran across a car I wanted online which was here. I went in seen the car checked it out test drove it (ALL WITH NO HASSLE). Came back the next day with the car I wanted. Great environment and found out that some of the staff was from my home state. Definitely won't be my last purchase.

  Cauzell Tillotson
2 weeks ago
Moe and Ahmed gave me a great experience and that s coming from a car salesman! Thank you guys and I look forward to doing business again in the future!!

  Everett Joshua
3 months ago
Wesley was prompt and professional! The car was as advertised and met my expectations! The sale moved smoothly and efficiently. I would definitely recommend them and do business with them again.

  Kamil Harmon
2 months ago
I came to DFW Auto & Services and found exactly what I was looking for. I worked with Mo to finalize the deal and everything was smooth, from the communication to even the checkout process.I certainly recommend this dealership to anyone in the area that wants to do business with stand up people.

  Joseph Bolinger
2 years ago
BUYERS BEWARE! If you buy a car from here make sure you have a mechanic look it over first! I made a $20k mistake by taking the salesmans word for it! I called about a vehicle I was interested in buying and was told more than once that the vehicle road amazing and had NO ISSUES! So I was stupid enough to buy said vehicle. I also asked how much it would cost to ship it from TX to GA where I'm at and he told me $1,200. It took 3 WEEKS to get to me. The driver told me he only got paid $899 so they pocketed the extra money and laughed there way to the bank with it. When I got the vehicle it ran extremely rough and within 10 miles the check engine light came on for the Catalytic converters. Also looking under the hood it had MAJOR leaks and mechanical malfunctions that were obviously known, but not mentioned or discussed with me! After spending $2,000 to get the leaks addressed the car lasted another 100 miles before it had another major issue. I then spent another $5,000! To get it running again and I haven't even had it for a month! When I tried contacting the sales me he just ignores me! Make sure you get the car fax and if it says it was sold at auction RUN! Run far far away from it and save yourself the headache! Great way of doing business! DO NOT BUY FROM THESE THIEVES!

  Lawrence Woodard
a week ago
Great service moe was a big help and Ahmed took good care of us I'm a happy customer will beconsidering business in the future as well

  Taylor Morris
2 months ago
DO NOT BUY here! "Owner/Manager is out of the country" "We don't keep records of services to our vehicle" "Ill put you through to our other manager, would you life to talk to her?"We were ready to buy the vehicle. Lost it over $300 and trust, this seems shady to say the VERY least. Go else where! We will be!