Southwest Recovery
2.3 (3)
10266 Dyer St, El Paso, TX 79924
(800) 282-4443
southwestrecoverytx.com
Claimed
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
megan rivera
2 months ago
I know it may seem odd that I m giving a repo place five stars but honestly the customer service was superb. Very professional, very quick and really nice employees. If I ever get my car repossessed again (fingers crossed I don t lol) I d hope they are the ones that take it.
Karla Jimenez
a year ago
Called to make an appointment to pick up my car and the phone was answered by a woman named "Sophie". When I tried to make the appointment she informed me that I had to pay for the "holding fee", now I understand the process of business, however when I informed her that nobody had told me about the fee or how every day my car was there I was being charged, her attitude turned real inappropriately. At the end of the day I am still a customer paying, I simply wanted more information as to why I was being charged something I wasn't informed about. However, "Sophie" very rudely and with attitude told me that I had to pay and or talk to the bank and "figure it out with them", and since the lot was already closed, to "call the bank and then give her a call back on Monday" and proceeded to hanging up the phone with no warning. I work in customer service, its called "customer service" for a reason. Her attitude, tone, and dismissive carelessness was very unprofessional and rude and if given a choice left me with the impression of a very poorly run company with very poorly employees that didn't care only because it was past 3 p.m. on a Friday.