Pronto Body Shop, Inc.

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  MemoEP
4 months ago
After a year of problems (and money down the drain) with two other body shops, I was finally advised to call Tiffany and Pronto. Tiffany and her crew were professional and attentive; best of all, she and her staff actually cared about my '69 Chevy LongBed and offered great suggestions and advice. Pronto Body Shop's pricing is very fair and reasonable -- I wish I had found Pronto first. My Chevy is now in my driveway and I could not be more pleased. When you need auto body work, and GREAT service, this is the place.

  Rachel Neff
4 months ago
Pronto does it again! After being hit, I was having issues with the claims process and insurance. I contacted Pronto and they worked directly with the insurance adjuster and took all the burden off of me. They communicated with me every step of the way and the work done was fantastic! Special thanks to Roger and Adrianna who would field all my questions and who were both extremely patient with me! Thank you!

  Isaac Robertson
a month ago
I had a hit and run incident shortly after arriving to El Paso. I contacted Pronto and spoke with a really nice guy named Roger, who was able to get me in the next day. Over a span of three or four days, I was contacted almost daily on the status of my car and when it would be ready. The day of the pickup, my car looked brand new. The team here is amazing and I would recommend to anyone who has had any sort of body damage done to their vehicle. Extremely affordable, quick and efficient. 10/10 service!!

  Mike R
a year ago
My last experience with Pronto was awesome! I took my mom s Fiat in because it needed some TLC. The paint was fading in most areas. Other body shops wanted to charge an arm and a leg because the three stage paint, and recommended painting the whole car.Pronto suggested just working on the areas where it was faded. I was skeptical at first, because I didn t think the panels would match. Fast forward a year later, and my mom s car still looks amazing! They re the best in the business, and even better since they are local. Check them out, you won t regret it.

  Juan Murillo
a month ago
Was needing to switch out my old headlights with new ones, when I called I for-sure thought it would be awhile before they could get my car in.. they told me the next morning to bring it in. Super fast, Roger and Paloma are great staff!! Even met the owner Tiffany who was also great!!Definitely recommend this place!!

  Beatriz Villanueva
2 months ago
My first interaction with Pronto Body Shop was 100% positive, I'm totally impressed with this business. Tiffany and Paloma were very professional and attentive to my needs. Awesome service. I will definitely recommend to family and friends. Thank you for helping me out.

  Alex Wagner
3 months ago
Overall experience with Pronto Body Shop is great, the truck looks great aside from some things that weren't taken care of, the staff is knowledgeable and professional, and will go out of their way to get things done.I don't know if these things were missed even after I pointed them out, or if the insurance company is slacking it. Muffler still hanging, missing inserts, and rear bumper was not straightened.

  Sarah Jullian
4 months ago
I ve had my FRS serviced here a couple of times, both for some pretty severe damage after being hit multiple times. The work that they did overall was amazing. They worked with both my insurance and the other parties so that I could sit back and let them handle it. The issues came around once I started taking a closer look at my car. Two of the parts I initially paid for were never actually put into the car, and I paid for the labor as well. One of those parts was a crucial component to the longevity of my front frame, but all they did was a frame pull without replacing the most damaged piece. I m just finding out about the frame component now, almost a year later. My air box was another one, but I caught that days after the repair and I was able to go back and get a refund. During the first repair I ever did with them, my estimate almost doubled because of an accounting error that I had to address, otherwise I would ve just paid in full if I hadn t known any better.Moral of the story: I m encouraging anyone who goes here to walk through every piece of that final estimate and make SURE that it matches up to your vehicle and what you asked for, nothing more nothing less. Otherwise, their work is highly respectable.

  CJ Benavides
3 days ago
I took my car to Pronto Body Shop and it was incredible. The entire process from the beginning to the end was so easy. I highly recommend them!

  Ralph Franco
4 months ago
The crew is nice and courteous, but the actual work was not to my expectations. Inside of the car was dirty after it was worked on. Hand prints all in the roof of the car. Rear view camera was spray painted. Small burns on the back seat l, believe it might be from the welding they did without a welders blanket. And it took a month and a half almost. Front end of the car didn t align with the hood. Like if it was done in a hurry due to the amount of time they had it.

  Nehemiah Wimbish
6 months ago
My experience with this shop was nothing below AMAZING! I had a short period of time that I needed the repair but Thanks to Tiffany and Adrianna, they did not hesitate to help me immediately and go above and beyond my expectations. At other shops may turn around time for a bumper for past 2-3 weeks. These two amazing people and their team was able to complete the insurance portion and repairs, painting etc in 1 day. By far the best shop in El Paso and highly recommended.Services: Auto body & trim repair, Painting, Body & Trim

  Rivqah Camacho
6 months ago
This shop is amazing!!! My boss s mom hit my car and she recommended this shop and told me they would repair my car quickly. I have never been more grateful because they replaced my back bumper and its beautiful again not to mention the customer service is FANTASTIC!!! Adriana and Roger were so sweet and got everything handled for me, i didn t have to stress about anything. I 1000% recommend this shop to anyone needing bodywork repairs. They re the best!

  Iris Martinez
2 months ago
Tiffany and Roger are amazing! They are prompt and timely. They told me that it would take a week to complete the work and they delivered on their word as they said they would. Not only that but paint job is beautiful!

  Roman Cobos
4 months ago
100% Recommend if you don t want to deal with the insurance company yourself. They do everything for you, from repairing your vehicle to, getting the parts you need and speaking with the insurance company. Super friendly and kind. Fixed my car to perfection, came out looking better than before it got wrecked.

  Albert Rivera
6 months ago
Pronto Body Shop did an amazing paint job on my after-market hood scoop and rear bumper end caps I purchased for my Tundra. The team was professional, efficient and exceeded my expectations. I had an amazing experience with them. I highly recommend them.

  Stephanie Quiambao-Flores
4 years ago
We woke up to find a huge ding in our car door and it def. put a dent in our Sunday morning. Luckily the driver who hit the car left a note with their information. I sent Ms. Tiffany a text message explaining the situation along with the photos, provided her with all the information and she made everything so easy - She took the stress out of the whole situation and Pronto Body Shop made the necessary repairs to the vehicle beautifully - I can't thank every member of the team enough. I hope that I don't need her services again, but I know that if an unfortunate situation arises for me, my family or friends the only place I will go and recommend is Pronto Body Shop!

  Melissa Cortez
6 months ago
My experience with Tiffany and her team was excellent! I was in an accident and they took care of everything for me! Roger gave me a excellent customer service and kept me updated on my vehicle. My SUV looks great! Thank you!Service: Auto body & trim repairService: Auto body & trim repair

  Jeffrey Brown
6 years ago
I dont even know where to start! Tiffany and her team are freaking awesome! I had bad luck with 2 vehicles and she turned them around the same day. The damage was all paintless dent repair which is extremely time consuming and they got it done. I will be returning for any problems and would recommend to anyone to go!

  alejandra salazar
7 months ago
Tiffany and Adriana were so incredibly helpful. I had an accident on the freeway and my car was essentially undriveable. They helped me work everything out with the insurance and even got me an Uber back home since my car was in the shop. They took the time to explain everything to me and made me feel like my car was in the best of hands. Hands down, honest people who will not take advantage of you. Highly recommend this shop! Will never go anywhere elseServices: Steering & suspension repair, Wheel alignment, Welding, Vehicle wrecking

  Victor C
7 months ago
I highly recommend Pronto Body Shop! Their level of customer service, response time, professionalism, and expertise is beyond any collision shop I have ever worked with. They even caught a mistake or wrongdoing by the insurance with the type of claim originally assigned to the accident, and saved us a LOT of money with the deductible. I cannot thank Tiffany and her team enough for looking after us and all of their help from start to finish.Services: Auto body & trim repair, Painting

  Noah Floden
8 months ago
Had someone hit my car in a parking lot over night, so I brought my car to Pronto the very next day. They were able to fix it in a short amount of time and make my front bumper look brand new. Adriana and co. were very helpful and transparent throughout the whole process from the quote, to helping me find a rental with my insurance and finding a ride to and from the enterprise / body shop.Service: Auto body & trim repair

  Amanda Castellanos
5 months ago
Incredibly friendly and knowledgeable. They worked with my schedule and had my bumper looking brand new. I would definitely go back for any future auto body work!

  Jamie Depaolo
9 months ago
Was looking to replace entire front left and right headlights assembly on my 2011 Corolla s because they were damaged. Shops in Phoenix were quoting me close to 700 dollars parts and labor. Came to El Paso and found pronto. Service writer at desk told me that they could get aftermarket parts for less than dealership and quoted me 550 total parts and labor but I would have to wait a couple of days for the parts to arrive. Told them I was leaving town for the oilfield for work and needed it sooner. They suggested all makes to get the parts. It was only 3 blocks away from their shop. Paid 168 for both headlights and drove back to pronto. The only charged me 2 hours labor to remove the bumper and replace the lights and did a perfect job. Service writer even called all makes for me to order the parts. Total cost 315 dollars at over 50 percent off. Thank you pronto. I ll go to you even if I have to drive from midland for my repairs.

  Danny Mendoza
6 years ago
Recommend this guys right here 100% there very honest and will work as fast as they can to get your car looking how it did before. From helping you with the insurance process to helping you with your rental, they really make this a very smooth worry free experience. Got to say I was a bit skeptical at first taking my Bmw (rear end collision) but these guys and Tiffanys professionalism made me quickly change my mind. This will be my #1choice from now on thanks Pronto.

  Luis Perez
10 months ago
Called to get a quote and they were very friendly and easy to work with. All I had to do was send a picture of what I needed and they were able to send me a quote. As soon as I got the quote I took my car in and they made the process simple and "pronto". I had my car back that same afternoon and it was at a very reasonable price. I would recommend this business. Thank you Pronto.Service: Auto body & trim replacement

  K L
a year ago
I can't say enough good things about this body shop!!! I had the best experience! We took in my husband's car for a dent repair that came with the car we had purchased from Carvana and they did an amazing job! Our exceptional experience started from the initial online request for a quote, which was super easy and fast response. To then speaking w/ Gilbert on the phone regarding quote. To Tiffany taking care of all details with SilverRock/Carvana and she even tried to reserve a rental for us herself! Who does that!!!?? (No other body shop I've dealt with for sure!) The girls in the front office also, Vanessa was super friendly and helpful. They even had our car finished earlier than what they had promised. Super grateful to the whole team!!!

  belen luna
5 years ago
Good customer service but bad paint job. I don t recommend this to anyone especially to those that have a stellar black metallic color on a car. I went in three times to tell them about the paint and exactly told them what was wrong within those times but didn t fix it right. I had family and friends that noticed the paint during the day and night. The color of the car is fading quickly in the sun and looks bad and as time goes by its getting worse. Just recently took it to bravo Cadillac and was told what was exactly wrong with the color and what needed to be fixed, of-course it comes with a price and be paying out of pocket. I wish I could of just gone to bravo in the first place.

  Malia Malone
a year ago
100% would recommend this place. My experience was amazing. Although there were non stop issues with the insurance of the 18 wheeler that wrecked my daughters car, Tiffany was with us every step of the way. I have already recommended her and this body shop to many people. She was so kind and helpful. It gave my daughter and I peace of mind. She has a patron for life and I will never stop recommending this body shop!My daughter was hit on the I-10. I arrived at the scene as quickly as possible. There were some men there with the fire department. They moved the vehicle off the road. After the driver of the diesel was sited for illegal lane change, the vultures were upon us. My daughter and I were on adrenaline and very shook up. These men had me sign papers. I'm very level headed, but with my daughters safety and health in jeopardy I could not think straight. I actually signed. They took my vehicle to viva collision center. When I arrived they sent us to first choice chiropractor. From there they took us into a patient room and had us meet with a lawyer, Jesse Herrera. At this point the fog started to lift. I didn't sign with him(very illegal). I went back to the collision center. They told me it would be $300 to get my car towed to my house. I said fine. I tried giving them my card. He would not take it. I kept telling him to charge me and get it home. Finally he said he'd waive the $45 a day storage fee for 7 days. I said fine. I came the next day. He still refused my card! Finally I put in a review to their collision center. Another man who said his name was Eric and he was the owner, said I better remove the review and that he would not honor the 7 day waiver. I said no, I wanted my car. Finally, it was agreed that I remove the review and he'd tow the car to my house.Many weeks later, after much encourage from people, I re-entered my review. He started calling with threats. I blocked his number. It has been a nightmare.Thankfully, Tiffany and her company were the ray of light. We finally felt like someone was on our side. The insurance company was horrible to deal with, but Tiffany persisted and gave me sage advice.I will never forget what Tiffany and her amazing company did for us. God bless you and your employees.

  Sonia Olivares
8 months ago
Hands Down to Pronto Body Shop!! Not to mention Roger who would always update me and call me and simply go out of his way to answer me or find me a solution to anything that I needed. My Nissan Frontier was returned and it looked amazing!!! You sure can t tell it was HIT!

  Jo Ann Vivar
4 years ago
What a GREAT experience!!! Tiffany was so helpful and kind! Nice to see that real customer service still exists. Javi is an expert with details. They have a customer for life!! Recommend to EVERYONE!!! On a side note, they contribute to the local downtown mural arts