O'Reilly Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Rafael Nicolas
4 weeks ago
I took my car to AAmco on Escondido and Westwind. They were to replace the CV Axle. They ordered and installed the wrong part from Oreilly's on Mesa. When I got my car back, a few days later there was transmission fluid all over the driveway. SHAAMCO returned my old part in the box the new CV Axle came in. I complained to SHAAMCO but they denied everything. I went to Oreilly's and showed them the part SHAAMCO installed. The manager (Richard) said it was the wrong part. When I told him that SHAAMCO had bought the part, he clammed up and went silent. I asked for the purchase record and he said he could not do anything at all. The purchase record below is the actual purchase record. But the part MP 1243 has not been stocked by Oreilly's for years. Oreilly's substituted MP 1243 with GM8048 a direct part exchange to the part Orelly's now carries. The box below shows the part number GM8048 and Oreilly's store number #5939 in blue marker. The computer pic below shows an Oreilly;s computer (from the store) that GM8048 will not fit my car. The car's information VIN is displayed in the pic to assure accuracy.I complained to Oreilly's District Manager and the Regional Manager. I filed a BBB complaint on SHAMMCO and Oreilly's as well. In the response to the complaint it appears that Oreilly's somehow felt that I was committing fraud, they went so far as saying this to SHAMCO. I got this in writing from the BBB complaint.Long story short, Oreilly's helped SHAMCO cover up this situation. Oreilly's disparaged my car and called me a fraud for trying to find answers to why my car was worse off after installing a part that they sold destined for my car, and paid for with MY money.Beware!

  Kelli Banister
3 months ago
With my depleting battery this morning, I sat in the parking lot waiting for the store to open. Marissa opened promptly, invited me in and went above and beyond in assisting me with diagnosis, removal and installation of the new battery. She was top 10 is service! She made my day, thank you so much!

  Lawanda Easterly (Juan)
a month ago
Awesome service and very reasonable prices for all your auto needs. Highly recommend this location for auto parts and car accessories.

  Jaz C
6 months ago
Francisco an employee at O'reilly's went above & beyond for me when I needed help with a dent on my brand new car. The customer service at this location is always great but on that visit he was a total life saver! I recommend everyone go to this location for your car needs the customer service is first-rate.

  Ghost of Poo Bear
5 months ago
Beware Make double and triple sure that this O'Reilly's is selling you the correct part for your car. If they sell you the wrong part or a part that is defective and you install it, or pay someone to install the part, O'Reilly's will Not pay for the labor to remove the part and replace it, nor the initial cost to install the part. The store manager, the Regional and District Managers will attack your character and disparage your car because they have no business ethics, or personal responsibility or morality.They don't care if they lose one customer, they just lie in wait for the next victim/customer that comes through the door. Beware !!

  Efren Mancilla
a month ago
So far everything has gone well, the service and attention from the staff has been excellent, they help you orient yourself and if you need anything they are on the lookout.

  Rebecca Carrera
9 months ago
Was helped out today by Charles , and he was great! We had some questions about head light cleaners , and other questions about our car. He was super friendly and answered all of our questions. You definitely don't find customer service like that anymore!

  Carlos Silva
4 months ago
Great auto parts the lady there that helped me was very knowledgeable and happy to help always helping with a smile

  Tex
10 months ago
Richard was helpful in evaluating the battery and starter ofvehicle.Update: Had to have battery changed. Justin, who normally works at the Redd O'Reilly's, was assisting at this branch. Justin was extremely helpful and polite. He provided excellent customer service and switched out the battery. Justin is an asset to the company.

  Susana Sanchez
a year ago
In early June, I had purchased Low Beam Headlights for my car at a different location on emergency basis. Since this store is closer to me, I asked for assistance on installing them. Without hesitation, Matias offered to help and replaced them at no extra charge. Close to 6 months later, the Day after Thanksgiving, Richard honored the warranty on them and replaced them again since one of them had gone out on Thanksgiving night. Thank you both for the spectacular customer service and for saving me time and money.

  Linda Davis
a year ago
I was having trouble with my car overheating. No S/S of any leak for antifreeze. If I had to stop very long at a light or drive-through the engine area would start smoking -even had a little bit of a fire once. My mechanic closed early on this day and so I remembered getting help putting new windshield wipers on maybe a year ago on another car. So. I went to Auto Zone nearby. A girl helped me and she knew exactly what to do and checked how much antifreeze was left in where it goes and proceeded to fill it up then. She and another man checked it good for leaks. The girl told me she goes to Liz, my mechanic, who owns Coronado Auto Repair across from Albertson's and behind Wells Fargo Bank. And I was instructed to see Liz 1st thing on Monday (it was a Saturday) Hasn't overheated at all since then.

  Martha Warren
a year ago
They were extremely helpful. Found the right bulbs for my father's tail light, replaced the worn out screws with new ones, put in the new bulb and remounted the tail light. I am grateful that the manager took the time to do that for us!

  Araceli Conner
2 years ago
New location in Balboa, Great service and price.

  Zar Doz
2 years ago
I liked that they're open 'till 9:00 pm.Store is clean, well maintained, and well stocked.Clerk was friendly enough.They do curb deliveries and take orders online.Easy to miss when driving on Mesa, it is in a shopping center located on the side of it (perpendicular), with no major sign but the one on the store.

  Sands Cepeda
a year ago
I had the best experience at the 6100 N. Mesa Location. Jose Luis was the name of the tech I had. Such an amazing honest employee! Thank you again Jose Luis!!God Bless.

  David Martinez
4 years ago
These guys made my day. Had a horrible experience at the VW dealership this morning where the sales person tried to hustle me to do extra services. Came to O Reillys and the guys were so knowledgeable and helpful. Went above and beyond to help me resolve my car issues. Jos� and Alex saved me $89.00 and about 3 hours worth of my time. Highly recommend this location.

  Kairina Delgado
2 years ago
I definitely recommend it here especially if your a female. The guy named Tony was very attentive and never once made me feel like just because I'm a female means I can't work on cars.

  T B
6 months ago
One of the most rude services over the phone I ve had in a while

  Patrick Leos
a month ago
O'reilly's has always been so helpful for those who don't know much about cars. Thank you everyone

  Anton Conlon
2 years ago
Great customer service right now. Went in for a brake light bulb for a mini r56 and the guy behind the counter who had one was very helpful. Thank you.

  Sara H.
a year ago
Jose Luis helped me change my battery and was super helpful and efficient!! I loved my experience here and would definitely come again!

  Trish Winstead
a year ago
I appreciate the value O'Reilly Auto brings to my life. The sales associates are so helpful.

  John Tyler Segaline
a year ago
Jose Louis was very knowledgeable and helpful, he helped us pick out the right battery and helped us replace it in the parking lot.

  Karla Carmona
a year ago
Excellent service; they make sure you get what you need and help you beyond the sell

  Leopoldo Dorantes
2 years ago
Great knowledgeable people and outstanding Customer Service. Had everything I went in there to get. That's always a big plus!!

  Brian Moonshine Slaughter
a year ago
Great place ask for my friend Alex(he knows his stuff!!!) They have almost everything you will need for car care on hand since its a hub store(keep more parts on hand than regular stores)!!!

  J Kelly
a year ago
Super helpful, changed my wiper blades for me. 3rd time here,and they are now my go to place. Thanks guys!!

  David Palafox
6 months ago
Well stocked and helpful kind staff

  allen duncan
2 years ago
The guy behind the counter was very knowledgeable and helpful to all my auto part needs

  Pete Dunavant
2 years ago
Very good selection of wiper blades. Appreciated the installation that was without charge.