Kings Auto Logistics

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Ramses Porras
6 months ago
Do not go to this shop. This place is doing fraud. Claiming insurance checks and not doing the work. They have been in different law suits. All the owners are in the deceptive trade. Do not go to this shop. It's fraud. Call the Texas department of insurance and have them send an agent to get your insurance check back.ATTENTION. . . . . They were the same owners of RC auto collision center on Montana and Yarbrough 2017. They also did the same they did here, and they also kept keys of customers' cars and refused to give them back to owners . Some of which they made duplicates to break into the car later careful they have your address

  Christopher Lopez
5 months ago
Had my truck for almost 4 months, Left my truck a mess, broke my key, doors don't close properly, hood won't stay open, paints peeling, moldings falling off and no follow up responses for my requests to make it right. They took the $$ with no problem and left me with plentyService: Body & TrimService: Body & Trim

  Joseph Flores
9 months ago
By far the worst company I have ever dealt with. They initially told me the job would take a total of 7-10 days. They ended up having my car for about 3.5 months to repair wind and rock damage. When you are able to get a hold of them their only updates are "give me two weeks" or " it will be ready next week". When I went in to pick up my "finished" car I found that they had only painted the doors and the hood. They did not fix about half of what my insurance company paid them to fix, and they still charged me my deductible after saying they wouldn't. They didn't even fix the windshield which they kept saying would be done tomorrow, then tomorrow, then tomorrow. There was even an extra 100 miles on my odometer when I picked up my car. They are con artists and make a living by commiting insurance fraud...stay away!!!Services: Auto body & trim repair, Auto windshield repair, Painting

  Marissa
9 months ago
Did a good job on my car after an accident didn t have to worry about anything other than getting my car done. They did the insurance process & repairs. Took some time but it all worked out in the end.

  Alex Lopez
7 months ago
Update: Business is a scam. Had to file lawsuit. Sheriffs office and EPPD have arrest warrants for both owner and his brother for Deceptive Business Practices and officer told me they re on the run. Avoid business everyone that works there are lying to you!When vehicle was damaged by hail I was going to initially repair it with dealer but these guys said they would repair it without charging deductible. They loaned us a car to repair ours since we only had one at the time. The day the dropped loaner we informed them it smelled like cigarettes. We had to borrow a family members car it smelled that bad. We only used it once to go get groceries. They repair the vehicle and we return loaner. We informed them they didn t replace windshield and the painter sprayed the inside of car. They said they would fix issue. Three months pass after they still havent wanted to fix windshield or paint. They also charge us deductible even though they said they wouldn t and they accused us of smoking and drinking in car and leaving it dirty three months after loaner was returned even though we told them the day they dropped it off it smelled. These people are scammers and the 5 star reviews are from their own workers.

  Al Man
a year ago
This business was by far the worst I have ever experienced!!I trusted this business because they claim guarantee customer satisfaction, they claim they are licensed and bonded and I was completely disappointed and unsatisfied!!It took more than 3 months to get some minor dents, repairs and repaint on my Denali truck.Once I got it back, there was a lot of overspray paint, burnt buffed areas, new scratches on the chrome trimmings and a new door scratch. Horrible job. I do not recommend this business.Services: Body & Trim, Auto body & trim replacement

  J F Ruiz
a year ago
Very bad experience they have 4!!! Months with my car and nothing! They make me go back and forwardA lot of time because they never responded message and or calls, very bad service please consider it this before taking your car to this bussines they have 2 locations one off dyer and Mesa st, 4 months guys with the stupid4 excuse we are waiting for parts, we received the wrong part we don t have the paint we received wrong paint, an associate lost parts and bla bla bla Does anybody here know a good lawyer?Muy p�simo servicio muy mala experiencia ya tiene. 4 meses con mi carro y nada, siempre sacan excusas tontas e inaceptables no responden llamas ni mensajes por favor no lleven su auto ah� es en serio no lo hagan no son nada profesionales

  Paulina Duran
a year ago
Amazing auto body shop!!! They have a team who works great taking care of your claims so you can sit back and not have to worry, they are available even after hours and cover your deductible! I really recommend them if you are looking for a body shop you can trust especially if you are looking for a whole body paint !! Thank you kings auto!Service: Auto detailing

  Edith M�rquez
a year ago
They do not communicate with you or update you in the progress of your truck. They refuse to give me my truck back. I ve tried talking to them and they refuse to answer me and block me from having contact with them. Their contract says they expect for us to respect their business but they don t respect their customers. I m sure all these reviews are nothing but bots. They gave us 14 business days to have our car ready and they did nothing instead they use my truck to go to places. Do NOT bring your car or truck here worst experience of my life.Service: Painting

  Eric Esparsa
a year ago
Kings was great at helping us get vehicles back in shape great customer serviceServices: Auto detailing, Car waxingServices: Auto detailing, Car waxing

  Lilly Delgado
2 years ago
This place was great to me, I went with the hope of getting my car fixed. They guided me throughout the whole process and they were patient with me. They made sure to update me on the process and explained they were delayed but made sure I received my vehicle back as I expected, the little longer wait was definitely worth it.

  Isela Torres
2 years ago
Worst experience of my life doesn t even cover it!! Beware of this company and the people who work for it. My contract stated my vehicle would be fully ready in 15-20 days. It was over two months and nothing. Tried to recover the vehicle at the shop and was threatened by the unprofessional people there, one of which is related to the owner. Had to even call the cops. My vehicle sat at this place untouched while they collected 8400 from my insurance. Still they would not release my vehicle. I then had to involve my finance company just to retrieve it. They ended up then charging my finance company an additional 9000 yes you read that right over 9000 for what they claimed are storage service charges and a paint job. Which by the way they had already billed insurance for the supposed paint job. Over 17000 this company charged for nonexistent service. Please do not walk, run and I mean run away as far as you can from this business and avoid yourself the stress and headaches.

  Cesar GT
a year ago
Horrible experience from the beginning, disrespectful owners, very poor quality of work. Overspray, orange peel, new scratches on the car, took weeks after agreed date of completion. Once your car is here they will not let you take it and will try to charge you storage fees or 35% of work completed . These people do not have respect for their customers.

  Leyla Munden
a year ago
Stephanie was such a big help to me, they helped fix my bumper and gave me the best service I've ever had at an auto shop! Definitely recommend going here for all your auto body work!

  Alan Lares
2 years ago
I brought in my 2011 Camaro which came out beautiful and they are currently working on my 92 Miata. I don t understand the negative comments regarding the quality of their work and I find it strange why they were all posted at the same time. Waiting a little while longer isn t even a that big of problem due to their quality of work. The greatest thing is that if you don t like the product of their work you can take it back because they have 100% customer satisfaction. I m also beyond impressed by their customer service specifically their manager Izzy he is very communicative and helpful through the whole process. Great job guy Services: Painting, Body & Trim, Auto detailing

  Kyle Hajek
a year ago
Great service and quality work!!! Wind damage from dust after going to the range and they were able to handle everything; covered my deductible, and dealt with the insurance. Definitely recommend.

  Carlos Mendoza
2 years ago
To: ABC 7 LISTENSHello My name is Carlos Mendoza, I would like to ask for some assistance from ABC LISTENS in a civil matter I have encountered recently regarding a local Auto repair shop here in El Paso Texas. My story starts like this,On December 9th 2021 I hired an auto repair shop under the name of KINGS AUTO LOGISTICS located at 6006 N. Mesa st. The above name auto shop and I agreed to have my 2008 Nissan Titan repainted as they advised me of wind damage to my vehicle. I was assured by the owner and his adjuster that my truck would be ready after the christmas holiday which I had no problem with it. As of mid December my� insurance company had paid the shop over $5,000 for the work to be completed. Kings auto logistics has not started or provided status updates of my vehicle. I have stopped by the shop associated with them only to verify that the truck has not been worked on even after Manny the owner guaranteed me it was "stripped down". My insurance company and myself have asked the shop to return my vehicle back to me as no work has been done and to repay the Insurance company back and the have been aggressive and threatning me with violence. The police department has been involved, however the cant do much about me retreaving my vehicle. That is the small version of the story. Im in search of some assistance from ABC 7 LISTENS as I feel that the shop needs some spot light on them since they have similar reviews on their website. Please if you would like to reach out to me you could also reach me atService: Body & Trim

  Kevin Zatarain
2 years ago
Excellent service!! I took my car to be fixed and they treated me very well, they were very attentive to me. There was an excellent communication about how my car was looking, besides that they were always sending me photos and the whole process was very fast.

  Rosaura Delgado
2 years ago
I came here to fix my car after an accident I had. They came up to me where I had my accident and helped me take the right steps. Once they had my vehicle to fix they were really attentive.im very happy with their work and the fact that they helped me since the beginning.

  ashley solano
a year ago
Great place to get your car fixed! All the other shops I've gone to have been dismissive and rude but they were super nice and attentive.

  Barbara Portillo
a year ago
This place is a rip off! Stop taking peoples vehicles at a scene of an accident! At the moment a person is in a car wreck they don t think straight! Stop taking advantage of that! You charge daily for storage fees and you guys are closed Saturday and Sunday so why charge those days if you guys chose to be closed those days? Of course to steal our money! STOP RIPPING PEOPLE OFF!!

  UwU !
a year ago
I went to several places before them, They are the best place i have ever gone to for maintenance on my car. You won't find a place for your car with better prices.

  Nicole Root
a year ago
Amazing customer service and did an AMAZING job on my car! Definitely recommend you won t be disappointed

  Hector Martinez
a year ago
VERY bad service paid 2,000$ for a job that was supposed to take 6 weeks has taken over a year now..now their threatening my family for trying to take our car backServices: Painting, Body & TrimServices: Painting, Body & Trim

  Enrique Diaz
a year ago
The took insurance payment and never touched my truck to this day almost a year and they won t return money. They have other cases pending I had to file chargesService: Body & TrimService: Body & Trim

  Carlos Prendiz
a year ago
worst any one doing a good review probably are family workers or fake profiles by them all peoe i see doing bussines with then including myself struggle and get disrespected by this "auto shop"! shame on ep for let people like this practice bussines!Service: PaintingService: Painting

  Ana Tarango
a year ago
Love the service took my car for oil change and brakes service was quick people ase s�per nice for sure taking my car again for any service Services: Brakes, Oil changeServices: Brakes, Oil change

  Andres Nevarez
9 months ago
grate work,they took care of everything,even got me a rental while my car was being worked on!!

  Emily Springstube
a year ago
The service was super quick and easy! I was in and out no later than 10 minutes! Communication was very precise and easy to understand, also very affordable!Services: Painting, Oil changeServices: Painting, Oil change

  Norma Torres
a year ago
Great work. They delivered my car on time and it looked really good!Service: PaintingService: Painting