Hills Automotive -Towing and Mobile Repair

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Kathryn Neuenschwander
a month ago
Our travel trailer wheel started making strange noises and we stopped at Southern Tire at Flying J on Horizon in El Paso, TX. Southern didn't have the parts to repair us and it was a Sunday and Holiday weekend and everything was closed. We contacted Hills and they sent Garrett & Chase right away. Unfortunately, the parts store was closed due to Presidents Day so we were stuck at the truck stop and extra day but Garrett got our parts and was back to us first thing on Tuesday morning and had us up and ready to go by 10! Garrett was wonderful to work with and very knowledable, and he and Charlie kept us informed of details along the way. I would highly recommend Hills if you are in need of help along the road.

  Liz Z
4 months ago
So far, good experience, front girl could be more friendly but they respect the initial quote and ask for approval before starting any other work.

  V. Ortega
10 months ago
Im very pleased by how the manager and owner run the business.I recently took my vehicle for a repair. I had a minor incident with the cost. But the manager, Mr. Reyes, immediately called me and fixed it.The mechanics did a good job with the repairs.I ll definitely take my vehicles to Hills Auto, confident that they will do a good job and really care about their customers.

  Jade Mcgee
8 months ago
Shady shady. I worked here for a very short period of time. The gm is a drunk.( I was fired for my work ethic) the gm promised over and over he would have his wife come in and train me. Never happened as they were aways drunk or hung over on the saterdays they said they would come in and train me). We had a car come in and it was misdiagnosed. I was told it needed a transmission and to build a work order at a flat rate of 3,000. Well the part was ordered and come to find out all the car needed was a new CV axel. I was told to charge the customer 3,000 dollars anyway and just tell them we removed the transmission and put the new one in. The part they needed is like a 400 dollar part. I was not at work the day the car went back to the customer. Be warned you may bring your car in and told some expensive part is the problem charged for it when in reality it was a 40 dollar part and like an hour of work.

  Display LastFirst
7 months ago
Theyve been great to me in the past, usually my go to for inspections on saturdays. Seems like their hours have changed, they werent open saturday after 12 tho this said they were. Its cool just heads up for anyone else

  Willy Rock
10 months ago
Very good service, nice people and reasonable prices. We've had them evaluate cars we were thinking about buying as well as servicing our vehicle. I'd definitely recommend them.

  Ambrosio Chavez
8 months ago
Great service went to take my wife car and mine to get an oil change it was done in less then an hour really great serviceService: Oil changeService: Oil change

  Sandra Robinson
a year ago
I was in need of service because my Cadillac CTS was giving me all kinds of messages . I have never had any other mechanic work on my car except the Cadillac dealership which had better prices than other mechanic shops but Mr. Hill was able to service my car, explain what was happening and fix it in reasonable time. The cost was very good. I am extremely happy with their service and kindness.

  Robert Mason
a year ago
I cannot say this business has Terrible service. Or is incompetent. Or dishonest.Because Mr. Hill promised to order wheel bearings and install them week after week after week after week for 4 weeks.....But never did?I can only assume he "FORGOT" on four separate occasions and for a span of 4 weeks .The alternative to that would be an incredible lack of integrity.My conclusion is that if Hills Automotive Center can't even be trusted to order parts how can he be trusted to rebuild an engine, change a water pump or do complex transmission work?

  Annette Rodriguez
11 months ago
Everyone here is very kind and friendly. I didn't have to wait long for an oil change. Quick and easy.Service: Oil changeService: Oil change

  Xenia Kinderman
2 years ago
Amazing customer service. The hours I work dont let me catch places like this open (I really NEEDED my inspection done). And I was offered to get my car picked up. I highly doubt they offer those services, im sure they only did it cause my job was pretty close. So they actually took time out of their day to help me out. If I could give them more stars I definitely would. They should consider offering those services with a extra fee! I'd definitely go back.

  Sean S
2 years ago
Took two vehicles in recently, both for inspections. One also needed brakes checked, and had an issue with the windshield wiper fluid not dispensing. First time going to Hills, won't be the last. They were pretty fast, and seem trustworthy - they only did the work ont he brakes that was needed, didn't try to sell me new pads and rotors because they weren't needed. Dave the owner is a great guy too, thanks Dave!

  Gabby C
7 years ago
We brought our car for the state inspection, this is the fist time that we been here, we did not have to make an appointment. As soon as we got there they received our car. Mr. Hill spend 20 minutes and told us that our car was a very well care.We spent most of the time in the office waiting, there's a space for you to wait (not very big, but they have a designated area), I noticed that the place has coffee for the customers as well.I recommend this place because of the service and availability, the area is not busy.

  Stefenie McCallie
4 years ago
I really wanted them to be awesome like other folks have said. But my experience wasn't as pleasant as most.I took my vehicle for an oil change first thing- 7a. And I was told they didn't have enough workers and to come back at 9a.I should've went somewhere then, but wanted to chose local and other reviews are great.I went back at 9a, and it took so long (because not enough workers) and then the bill. I get synthetic oil, so I knew my would be more. But... my oil changewas substially more costly at Hill's.I greatly desired to go local, but this time I got excuses and it was really expensive

  Calvin Zielsdorf
3 years ago
I don't hate this business.Use caution coming here, though. I had a 1961 Ford F100 and this "shop" couldn't fix it with out something else breaking. I would chalk it up to being an old truck but I overheard another customer complaining of the same issue.So be warned.

  Marc Methvin
5 years ago
These guys are like family. They always take great care of us anytime we need them. They never overcharge, are always friendly and professional, and take care of our vehicles as if they were their own.

  H Rhea Chafin
2 years ago
Hill's has been my go-to auto Service and Repair Shop since I moved to El Paso 3 years ago. The quality of their work is A+ and I know of no other similar place with better customer service.

  Zulu Mike
3 years ago
Hill's Automotive was very helpful in repairing my ride. Not only this but they gave me a very comprehensive list to all recommended repairs. I highly recommend. Military friendly establishment.

  Jerry
9 years ago
Hill's Automotive is an excellent place to take your automobile. The owners are retired military and treat the military and retirees very good. The professionalism is great. When in this area and if I have problems, I will return.

  Andrea Mullin
6 years ago
Absolutely thrilled with the service. Cost is reasonable and they tell it like it is and don't try to sell you more than you need. This is my new go to place!

  Alice Adams
a year ago
Great customer service, the owner treats you like a friend he's known for ever I am pleased

  Alexandra Rodriguez
3 years ago
They will take care of your car the same way they take care of their dogs. They are not responsible and they don t warranty their work. They just don t care about the quality of the work they do. The same way they mistreated the dogs they have.. what a miserable life you are giving those dogs.Service: General repairs & maintenanceService: General repairs & maintenance

  dakota steininger
5 years ago
Dont usually give a 5 star but the service here is top notch and timelyHad a motor replaced by them amd they got it done and done well in 5 days flatAlso they got a fine electrician there too

  James Bates
8 months ago
Owned by an old family friend, as honest as they come. Did some housekeeping improvements as well, looking very sharp.

  Keaton Collette
3 years ago
They were extremely friendly and had a quick turnaround time. Very professional and not just out to make a quick buck.

  Richard Diaz
7 months ago
Hills have lots of continuing education and are great mechanics

  Nicole Davis
a year ago
Amazing service! Wonderful staff and no issues!Service: Oil changeService: Oil change

  Katrina Bethea
11 months ago
Only giving one star because they don t let you give zero or negative stars.

  The Detail Shop
7 years ago
By far the best I have ever seen!! They have taken care of my trucks on a few occasions and do great work!!! Second to none!!!

  Jay Jay
2 years ago
They are quick. I had an auto inspection an they got me in and out in no time.