Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Joseph Kehl
6 months ago
Brought vehicle in for fender and door damage. Open ticket paid for by insurance. Drivers fender and door replaced, paint blended to adjacent panels. Backside of the fender wasn t painted, doesn t match other fender. All bolts were scored from removal, no touch up paint. Headlight bracket damaged from removal and reinstall. Tool marks damaged paint on a pillar and fender. Plastic clips broken and missing. Bolts securing bumper missing and several loose. Trim on fender now does not fit. Wheel liner does not fit and is loose contacting wheel. Vehicle was three weeks late, received six texts pushing repair completion. Got a different story every time I contacted them for an update. Was rushed when receiving the vehicle and was literally told I had to give a 5 star rating because my vehicle was on time when it was three weeks late. Overall; terrible experience. Paid out of pocket for another body shop to fix these additional oversights.Services: Painting, Body & Trim
Michael Williams
2 weeks ago
World class service! My vehicle was in a sand storm. Mr. Issac kept me updated daily on the progress of the repairs and requirements. Very knowledgeable young man with amazing experience. Nice and down to earth individual that made my experience with caliber collision easy and stress free! A true gentleman and professional!
Cynthia Gastelum
a month ago
They were very very helpful! It was a super stressful time but Paola in LC @ Amador was amazing! Danny was very patient and helpful! He always kept me out to date. Todd is awesome! He and Danny made sure my mom got the car back to her house since she couldn t drive. Just a great team of people! We are so appreciative!!
Adriana P Aguirre
a week ago
Great experience, everything was properly fixed. We went in for a shattered moon roof on our Land Rover and it was fixed and looked great afterwards. They even took care of some hail damage that our car had (which we didn t take in for that purpose) Issac took care of us and it was a smooth process. Thank you
Tammy Taggart
a month ago
Israel Gomez was amazing. He was polite, informative and very skilled at his job. He answered all my questions and explained things thoroughly. He ensured my car was repaired with quality and timeliness. Excellent service.
Dulce M. Santana
a month ago
Danny Morales went above and beyond with the repairs of my vehicle. He was very attentive and communicative to how the progress of the repairs were going. They exceeded my expectations. Will be referring Calliber Collision, Danny and his team to everyone I know. I feel like I have a brand new car!!!! Thank you from the bottom of my heart. Truly a blessing.
Oscar Lopez
a month ago
Although an unfortunate accident led me to Caliber, Luis Ramirez made my experience a very different experience than I had expected. The quality of work was excellent and the repair was completed ahead of schedule. Luis kept me informed throughout the process and was always timely in his responses. Should your vehicle require some body repairs I recommend to reach out to Caliber and ask for Luis.
J G
2 months ago
Really amazing work. My car was supposed to be ready by the 28th but I received it way ahead of time. I m really grateful to Isaac and Erik for taking good care of my car like it was their own. It looked brand new when I received it, and I ll never forget the extra care they provided for my car. Forever my place and will definitely recommend it to my friends and family. Thank you again!!-Jasmine
Brittany Gonzalez
4 months ago
My car was brand new when it unexpectedly was hit by an 18-wheeler tire on an access way. I had taken my car to a different shop before Caliber Collision. Worst mistake ever! The previous shop tried to leave me with a job that was not properly done. I called my insurance and they recommended Caliber Collision. As soon as I walked in, I was greeted with a huge smile from the receptionist and she offered me coffee. Todd shook my hand and wholeheartedly listened to everything I was saying. He took this matter seriously and that s when I knew I was in good hands. He never made me doubt myself or my knowledge and he only added to my knowledge. The team at Caliber Collision (specifically Luis) did an amazing job. Luis has my car looking brand new. Almost as if the accident NEVER happened. I was amazed when Todd kindly delivered my car to my home because I had no other ride. Very kind of them to do this for me. Times were tough for me. I had paid out of pocket for the first collision center who did not take pride in their work. But Caliber Collision redeemed my car. I was so happy when I got to drive my car around again. It still has the fresh brand new car scent and it looks beautiful. Luis, you re amazing at what you do. I am giving you a big hug through the screen. God bless you and your family. Todd, you re one amazing manager and great person. Take care everyone.
Edith Lascano
a month ago
I selected Caliber Colisson after being involved in an accident. I have been very satisfied w their communication, customer service, and repairs. I highly recommend them for their fast and dedicated service.
Whitney Corrigan
4 months ago
My vehicle was recently involved in a hit and run in a parking lot. I was nervous the process of getting the repairs done was going to be long and strenuous. Caliber, specifically Isaac M, have been so great throughout the process of inspecting the damages and getting my car in for repair.He saw me right away at my initial appointment, and explained what repairs were to be completed. He helped me set up the drop off date and advised on which rental company would pick me up after.Great customer service!
Jeffrey Brown
a year ago
BEWARE DO NOT LEAVE YOUR VEHICLE HERE WITHOUT DOCUMENTING EVERYTHING AND EVERYONES NAME; THEY MANIPULATE THE PAPERWORK.Absolutely and utterly do not recommend this unprofessional location. Bad name for Caliber Collision.I had my vehicle towed in after damaging the suspension and trunk struts. The girl at the front wasn't very friendly and gave me intake paperwork. I provided all details and also annotated to have the trunk repaired as well. Everything seemed great. Throughout the process the advisor Jaime was working my file and asked me multiple times to make sure USAA added the trunk to the claim. USAA complied immediately; no issues.I drove by Monday 8/29/22 and my vehicle was sitting in the main lot completely unlocked and unsecured. I was furious. I went back the next day to raise hell and it was still there unlocked. USAA had told me that Caliber advised that the damage wasnt from the impact with the curb. Complete BS. The girl at the front was rude when I asked for the intake paperwork and when Jaime brought the paperwork it was magically missing the page where I had asked for the trunk to be included. UNBELIEVABLE. So he took me over to Todd Phelps the manager and Todd assured me he would love to have a supplement on the vehicle because he'd make more money from USAA for the additional repair. He also asked me to leave them a stellar review. They denied advising USAA differently even though the agent told me what they sent back.Later that night I checked my center console and my Ray Bans were missing so not only did they screw up my claim, they left my vehicle half repaired, they left it unsecured for multiple nights (you can see both photos on two different days with the mirrors in unlocked position), and they manipulated the paperwork so it was magically missing and I couldn't prove the trunk piece. BEWARE DO NOT LEAVE YOUR VEHICLE HERE WITHOUT DOCUMENTING EVERYTHING AND EVERYONES NAME.
CHRISTIAN WALDVOGEL
2 weeks ago
Great experience, fast process, really good customer service, Isaac and his team kept us informed through the entire process.
Rachael Lucas
2 months ago
Danny and staff were kind & courteous. They communicated well with me.
Leo Spradling
a week ago
I have had a great experience with them will use them again. Was fast and honest. And very helpful
Bailie Koveleskie
3 months ago
Highly recommend. They were efficient and did a wonderful job on fixing my car. They went above expectations. And they got my car back earlier then expected.
nancy schwartz
5 months ago
Danny is top associate at Caliber Collision!!!He is friendly;He listens;He is thoughtful;He arranged a rental pickup and returnHe takes time in explaining what is being done;He checks in to report progress;He is an overall asset to his employer and his customersI am grateful he was my manager with car repairs!Bravo ,Thank you,Danny
Kelly Wesley
2 years ago
They were very organized and professional. Got my car repairs expedited and made my car look new! They went beyond expectations when addressing concerns and my safety!! Trust them. Will use again for minor repair. They will see to it that you are satisfied 100% just ask them! Thank you again GM and staff.Services: Painting, Body & TrimServices: Painting, Body & Trim
Gary Lee Orozco
2 months ago
A dependable company that provides quality service, paint, and bodywork, leaving your vehicle "like new" condition. And with so many different locations, they can find a place to fix your vehicle in an efficient manner
Jessica Barbosa
a month ago
Amazing service, the car looks like new and was ready way before the commitment date, also the communication was very clear and transparent since day 1.
Katiana chante Lopez
2 months ago
Mr Isaac Munoz stayed in contact with me the entire time my car was with him I was a only suppose to get very little work done on my vehicle.But Isaac went over and beyond to make my car look brand new with no questions asked and even gave me extra keys I will definitely go back for my car needs -Katiana and Miguel hidalgo
Igor Ortiz
4 months ago
I never been so happy with my costumer service in the past thanks silvia at the reception you treat me like a family. You are so profecional honest and answer all my questions so kindly!! No more worries about the shop I chose for my car !! Thanks silvia you really rock!!
x2chris
5 months ago
Had a great first experience at Caliber Collision. Isaac was great! Very personable, very professional. Service was awesome!!!
Sarah Baldwin
6 months ago
Excellent work on my Toyota RAV4 Prime and exceptional customer service. My car was ready sooner than expected. I would use Caliber Collision again in the future, and can confidently recommend to others.Services: Painting, Body & TrimServices: Painting, Body & Trim
Elizabeth Vega
9 months ago
(Elizabeth Melchor) Issac M. Set me at ease about repairing my SUV. He took his time with me and answered all my questions. Not that anyone likes getting hit, but this was as painless as possible. Thanks!Service: Body & TrimService: Body & Trim
Lynn Harkins
4 months ago
Excellent customer service, communication, quality workmanship, and professionalism from start to finish. Highly recommend this shop for the best outcome for your vehicle.
Alvaro B. Garcia
a month ago
We appreciate Caliber Collision in there great customer service and quality workmanship they provided us. Thank you.
Nick
a month ago
My bumper, trunk, taillight, and exhaust pipe were all repaired under 2 weeks with good quality.
Paragon Front Desk
2 weeks ago
Thank you Luis for your wonderful customer service today and your help with jumping a battery for one of our members. I really appreciate the help and how quickly you responded.-Isabela
Martin Lopez
4 months ago
The El Paso shop did a great job. The staff was super helpful. I highly recommend them for any body shop repair