BMW of El Paso

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Delilah Chaparro
a month ago
I had the pleasure of working with truly caring people Here at BMW. From the moment I stepped onto the lot, everyone was very kind and welcoming. Jose Alec Moran went above and beyond to understand my needs and preferences. He took the time to explain various options, ensuring I felt confident in my decision. His genuine concern for my satisfaction was evident throughout the entire process, making the car-buying experience not only efficient but also remarkably pleasant. I appreciate his dedication and highly recommend him for anyone seeking a caring and attentive car salesman. The experience was outstanding, & thanks to his excellent customer service I am now a proud owner of a BMW.BMW Genius, David Castillo walked me through car color options; prior to purchasing and educated me on the difference between car make and vehicles.David Castillo was knowledgeable, patient, and genuinely invested in helping me find the right vehicle. He guided me through the process with transparency and answered all my questions in regards to vehicle selection. I highly recommend booking the classes for educational purposes to be able to understand all the gadgets and technology BMW provides us with. David Castillo was welcoming from the start and always offered his utmost respect and knowledge thus, making this a very positive car-buying experience.At closing, Luis Garcia demonstrated exceptional expertise in handling financial transactions. His meticulous approach and transparent communication ensured a smooth and trustworthy experience for customers. Additionally, his ability to navigate complex financing options showcased a deep understanding of the industry & caring approach towards the customer. Overall, a highly competent and reliable financial manager.Lastly, Russel Stover: the general manager at BMW exhibited outstanding leadership, fostering a customer-centric environment by the simple follow up in an email. The email demonstrated the strategic vision contributed to a seamless car-buying experience, emphasizing great leadership & personalized service. The commitment to excellence was evident throughout the dealership, reflecting the general manager's dedication to maintaining BMW's reputation for luxury and innovation.I value each individual I interacted here at BMW. & I am highly satisfied and appreciative of their individual contribution & integrity.

  David Peralta-Torres
a month ago
I was looking for a used EV and found BMW of El Paso on a Google search. The car I was interested in was no longer available when I visited but Manuel D�az helped me with a similar car that was in stock. He was very patient and answered all my questions without any high pressure tactics. I decided to move forward after a test drive and he helped me through the application and got me an amazing deal. Sam Ibarra in the service department provided top notch care for my new (used) vehicle despite it not being a BMW. Thank you Manuel and Sam for such a wonderful experience.

  Eder Contreras
2 weeks ago
My wife and I had the pleasure of meeting and working with Client Advisor Jonathan Rodriguez. He was patient and honest. He helped us get a great deal on a car we all agreed on. I would definitely work with him, the finance officer, and the rest of the BMW of El Paso team again. Thank you!

  Miguel Carreon
3 weeks ago
Great service experience. I set my appointment through the app 2 days in advance for maintenance and when I arrived, it was quick and easy drop off. They didn't have any loaner vehicles at the time, but my service advisor Ana kindly provided me with Uber rides from and to the dealership as needed. Pick up was also really simple. Only feedback I have is that after they washed my car, I wish they would have cleaned the rims a bit better. But the wash was free so I can't complain too much.

  Blanca Michel
5 days ago
Have had to take my BMW to the shop a couple of times. Heidi in Service is always pleasant and very helpful and Andrew has also been wonderful and is very knowledgeable . I also had the pleasure of meeting with the BMW Genius David who really knows every bell and whistle in BMW s. Everyone there is has been very courteous and pleasant to deal with.

  John Rosenberger
3 weeks ago
Very pleased with the Service Department. Staff is cheerful and courteous. They keep you continually updated on the progress of your service via text and email to include videos. I waited in the lobby. Comfortable chairs, coffee, water, snacks are available. Vehicle was washed and vacuumed before return. My thanks to all! .

  Louis Lim
2 months ago
I worked with Alex Chavira. Through phone calls and texts, we discussed the price of a vehicle and I got an offer I could not refuse. I went to the dealership and met Alex. The price that was discussed through phone calls and texts was the same. I appreciate that he was up front with the pricing. There was no bait and switch tactics. I highly recommend anyone to work with Alex.

  Edmundo Maldonado
2 months ago
Very surprised in new customer service experience since last car I bought at different dealership from different make, from different locale. Just a more expedient, courteous, professional, thoughtful handling experience. Very well thought out, planned and executed. In the end, good for the customer. Thank you BMW of El Paso.

  Iliana Manhart
a month ago
BMW was very pleasant. Great costumer service. All very warm and welcoming. They make sure that you get to know your car as much as possible and just make everything easy on you.

  Issac Garcia
4 months ago
Dropped off my car for service at the BMW in El Paso, TX. Very attentive service managers! I was taken care of by Alex who kept me well informed of my vehicle status, costs and other recommendations! I was very impressed with the VIP service given here and the outstanding and friendly staff!

  Fo B
2 weeks ago
Have had a great experiences in the past. This time around I acquired about a buying another car, gave all my information and I never received a call back after numerous attempts to reach the salesman. Not sure why my business is not wanted but it kinda left me bummed out because I love bmws

  Frank Agullo
5 months ago
BMW of El Paso truly stands out for its exceptional customer service and the undeniable quality of its cars. From the moment you step into the dealership, the staff goes above and beyond to ensure a seamless and pleasant experience. Their knowledge and professionalism are evident, making the process of choosing and purchasing a vehicle stress-free and enjoyable. The range of cars available is impressive, each model boasting the high standard of performance and luxury that BMW is renowned for. It's this combination of top-tier service and outstanding vehicle quality that makes BMW of El Paso a five-star dealership deserving of the highest recommendation.

  Luis Miguel Leyva
4 months ago
Carlos in the service department was absolutely great. Great communication, great service, and very professional. The type of work my suv needed would ve taken at least 2-3 days anywhere else. Carlos got his team to do it in 8 hrs. Absolutely fantastic.

  AT1
4 months ago
Highly recommend if you are looking for clean used car BMW El Paso is the place. Used car sales Manager George Salas and Sales person Oscar Bull made our buying experience very pleasant and easy. Mr. Salas and Oscar treated my son with the utmost respect for his Airforce service.When above and beyond to secure items we needed for our Bronco.Thank you for your professionalism and excellent customer service.

  Claribel Hernandez
a month ago
I m a returning customer and I sent in an application to purchase a used vehicle for my 16 year old. I wasn t trying to get anything expensive since it s a starter car the one we wanted was a 2016 with about 80k miles. The sales rep told me we wouldn t qualify for 0 down on that one due to the year and mileage and proceeded to send me other vehicles we would qualify for which of course were slightly more expensive than the one we wanted, I asked how much we would need to pay for down payment to qualify and ignored my question. One the vehicles we qualified for was a 2016 with over 110k miles. When I questioned why we would qualify for this one but the not one we were interested in the sales man replied with well in my experience those are not good vehicles after they have more than 70k but whatever you d like! Then he followed up with another text saying that there was someone there already that was going to purchase the vehicle we wanted but that we could stop by to see any of the other vehicles he sent us. I told him to let me know if the sale didn t go through because we were interested only in that specific model and he said Sure this was 4 days ago and the vehicle we wanted is still available. A sale is a sale and we wanted to go through with the purchase but this salesman seemed like he didn t want to help us or sell us this car. Super disappointed.

  Herbie Junior
3 months ago
As a BMW owner and driver since the early 2000s, I have always admired BMW. Fast forward, I only drive BMWs and really appreciate the services and world class experience the service shop provide. One thing I will say about this shop in particular is they work to get it right and I realize that no one is perfect. Thank-you for the renowned experience and continued excellent customer service. I also appreciate the complimentary breakfast with the service savings on the weekends and Thankyou for extending the services to the weekend, which serves as a huge convenience for the working class.V/rBMW4Life

  Guadalupe Galvan .B
4 months ago
BMW of el paso has to have the worst customer I've ever encountered at any dealership. Two months to have my car fixed and no courtesy calls to give me updates. I had to call and nag them weekly. They don't answer the phone, everyone just passes the ball to the next unhelpful employee. Finally got my vehicle back. I then go to get a tire and they just hand me the new tire and just literally hand it over no plastic wrap or anything. I had a appointment to have it installed and it's a two hour wait. I just took the tire and had it installed somewhere else. Nobody stopped me and said no please allow us to install it. Nothing. I expected better from bmw , honestly better service is given at Ford!Beautiful vehicle but hands down the worst customer service!!!I only gave a one star because I had to otherwise I wouldn't have.

  Jessica Klein
3 months ago
Caution when servicing your diesel BMW. I had my car serviced at BMW El Paso to fix the recent diesel recall for the X5. The service seemed straightforward but come to find out the lines weren t put back correctly. My vehicle was so badly damaged from this that in less than 6 weeks the lines became completely corroded and my vehicle wasn t drivable. I wasn t able to drive it back to the dealership because it was gushing coolant and oil. It cost over $2000 to repair their lazy work. Never returning! Yes the original service details outlined the work on the lines that became corroded. I never expected shoddy work from BMW.

  Juan Larios
a week ago
Poor!Waited almost three hours for an oil change. After two and a half hours of waiting went and ask about the hold up and was told my car was in the car wash already; so 30 minutes later I was told my car was finally ready. Then I found out it was not washed nor clean and grease spots left in the interior and hood of my 2023 BMW. Really sad and disappointing experience.

  Ale Cifuentes
a week ago
The service is amazing. Easy to setup appointments and the people there are very welcoming. 10/10

  Laura Davenport
2 weeks ago
We really appreciated the professionalism, courtesy and excellent customer service we received during our first purchase of a new car from your dealership.

  David Hernandez
3 months ago
This is my second vehicle I have bought here and both have met all of my expectations.Rafa is who helped me and was beyond helpful. Friendly, attentive, and efficient!!Thank you!

  Linda Smith
a month ago
Service advisor was slow to get me out. My car was pulled up and ready to go, I waited a while and when I asked if my car was ready, I was told they needed to do the paperwork. I had been there for 3 1/2 hours, ready to go, so it seemed to take forever! All the worked was done as promised

  max aldinger
a month ago
Went to look at an x3m competition the other week in a t shirt and sweats. Sales guy literally did the bare minimum, acted like he didnt care i was there and even took a personal call on his cell phone while I was working with him and didn't excuse himself. Just took it and walked off. I even asked him for a business card before leaving and shrugged me off saying he didn't have one but could take my number.I ended up leaving and going to porsche. Guy there showed me around about 5 different cars, test drove 4 of them. Ended up buying a Macan GTS.If the sales guy at bmw tried even a bit harder I probably would have bought there. His loss.

  Ivan Jasso M4
3 weeks ago
Heidi advisor at BMW did a great Job, she took care of my car, very knowledgeable.The techs sent me a video of my car and how they were draining my brake fluid, great job guys.

  Maria Rangel
4 months ago
Over two hours to do a scheduled oil change, no car wash afterwards. The company didn t make me feel appreciated as a customer, I felt they were more annoyed having to deal with me or answer the questions I had about my vehicle.

  Antonian Adams
4 months ago
I don't think I've ever dealt with such inconsistency and dissapointment at any business in El Paso the way that I have with this place. If you wanna keep your sanity don't go to this particular BMW dealership with ANY expectations. I was even contacted by the Service Director, Christian that my issue would be solved and of course it wasn't. I hate that this is the only BMW dealership in El paso or I'd go elsewhere. I love my car, but the unprofessionalism I've dealt with in the last few weeks is absolutely ridiculous. I would give zero stars if I could.

  Joe Caz
3 months ago
I am disappointed w myself for going through this dealership. I am aware of the risks w buying a used car but I wish the personnel would have been more forthcoming. I don't want someone else to make a 90k dollar mistake like I did. We went in to look @ an Escalade they had, which we really liked. We subsequently bought the truck and on the way home from dealership that night the "service suspension system" light turned on. I let the salesman know hoping they'd assist. I was told their service dept doesn't have "the machine" to check (code scanner? Even autozone and orielys can check). I was later told "the codes" were historic and resetted (I'm assuming to clear them from the display-smh).Needless to say, I'm stuck w a 90k truck that has been @ Bravo Cadillac since day 1. I expected a lot more from a dealership of this caliber. I should've stuck to Bravo where I would've had 3 days to return it and get my trade in back.To those going through this dealership, inspect and re-inspect the car/truck you're looking at, take your time and don't rush into the sale like I did.

  Jason Ayala
3 months ago
Took my 2012 135i in cause it was not starting. They did a vehicle diagnostic. It all came down to a Connector to the DME was not connected. They plugged in what became unplugged and reset the error codes. What sounds like to me a job that took less than 30 minutes cost me $570. Give me a break! Then they listed 10 things that needs attention and tried to upsell me for $5086 to have these things taken care of. If they would have contacted me right after they found the plug unplugged and said, It was a simple issue that we quickly fixed for you. Then just charge me like a hundred bucks or something instead of $570, they would have a customer for life with me. Never again will I deal with BMW of El Paso.

  Rubi Barraza
8 months ago
This is my 1st time purchasing a vehicle at BMW of El Paso, TX and I am beyond thrilled with the whole experience. Our sales representative Manny was so detailed and made the deal happen. Armando the finance manager was understanding and made the process quick. And lastly David Castillo s breakdown of the vehicle was outstanding. We left knowing every there was to know about the vehicle. Will definitely be returning for the next vehicle purchase.