Firestone Complete Auto Care

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  David R
7 months ago
Very disappointed in the service provided by this location. I paid for a lifetime alignment only to find out the tech did not even touch the vehicle. The steering wheel was still not centered, and I am afraid my new tires will wear out quickly.How do I know there were no adjustments made? There were no witness marks on the tie rods. Luckily I took it to another Firestone and they fixed the issue.The photos below are post alignment, you can see the tie rod had no tool marks, and the wheel is tilted to the left while going straight.

  Dana Goodman
2 months ago
Patrick gave me SUPER fantastic customer service on my 1 week old vehicle with a bad tire! He was patient and calm. He and Jose got me in and out very quickly! They made a very bad situation calm and resolved my issue! Thanks guys

  William Bundy
a year ago
Julie the service rep. and Jose the car tech. quickly and professionally serviced the needs of my vehicle by replacing the headlight and cabin air filter. They knew I was on a tight schedule and handled my concerns with ease. Julie even gave me a $15 discount for the services that they provided. Great customer care that was greatly needed in a very timely manner.Service: Air & cabin filter replacement

  Sally Hunt
2 months ago
Thank you John for taking care of my vehicle in such a timely manner! The oil change and new tires are great. Great service and price point too :)

  Carl Shafer
2 months ago
I came in with a damaged tire. Waited over a half hour to hear the tire was bad and I needed $1600 of work done. But the big problem was you told me my radiator was leaking and needed replaced for $500. I went home and found that the fluid was low and coolant was evident across the top seam of the radiator. I added water to the mark in the tank and washed off the coolant you had spread and drove the car 3 days checking each day. There was no problem with it. I wrote to Firestone and reported what happened. I hope there are repercussions.

  Keish
3 months ago
Had to visit Barker Cypress location multiple times then once work was done - issue is still there. Check engine light still on and visited another Firestone closer to my house - suddenly it's a new issue that would have been apparent on initial repair. Terrible experience and would not recommend at all.

  Serendipitously Blessed
a week ago
Young man at the front desk was EXTREMELY professional, engaging and helpful. Very mannerable and respectful.

  Mya Gremillion
2 months ago
Great location. Great Staff. Some of the best customer service i ve had in a long time. Thank you all!!!

  paul chan
6 months ago
The worst Firestone to go to. Went in for an alignment, which they messed up. They forgot to tighten a nut. Told me I need a new rack and pinion. Which was not needed. Go to the Firestone off 290 instead. The folks there fixed the mistake. The service folks at the 290 location is honest and get the job done right.

  Claudia White
a year ago
Seriously, the BEST customer service + tech service I ve ever received, anywhere.I was having a very long day and had already called 2 other Firestone locations in the area around 430pm, thinking I needed an alignment. I m currently out of town & needed to be back in DFW before tomorrow morning. Julie had answered my call promptly, and was so courteous, even though I could tell they were busy.Around 430pm, I asked if they could squeeze me in around 6pm for an alignment, knowing they closed at 7. The other 2 locations quickly suggested I go somewhere else or wait until the morning Julie was very patient and understanding throughout my whole process, she definitely calmed my nerves! Even after I had an unexpected flat tire in between everything.I showed up as quick as I could-everyone still accommodated me as if it was opening time. Very kind, patient, and thorough. I could tell every single customer was receiving the best service they had to offer, even at 6:50pm.I seriously commend the staff from the front desk to the shop. Y all have no idea how much y all helped me out today, it really means everything.Service: Tires

  Kaylyn Pate
10 months ago
They got my AC issues taken care of quickly at the end of a super hot and busy summer day as a walk in customer. Jon was phenomenal and so helpful walking me through everything and ensuring my car was fixed with a quick turnaround time for a next day trip. I d definitely recommend coming here!Services: Air & cabin filter replacement, Air conditioningServices: Air & cabin filter replacement, Air conditioning

  Anna M
a year ago
Everyone at this store is phenomenal! Julie went above and beyond for my family and I. My AC went out on a 4.5 hr drive from home while we were here for a baseball tournament. They made arrangements to get my vehicle from and to me, fixed my vehicle in the time frame needed, and even stayed late and helped load our baseball equipment back into the car!!! I can t say thank you to them enough. Victoria has awesome customer service and the most fantastic staff!Service: Air conditioning

  Shreyans
7 months ago
Jon and Johnny are the best. Ive been here two times and they both helped me out with both of my cars. They treat you with respect and make sure the work gets done the first time correctly. Saves you tons of time. If you decide to wait in store they give you routine updates on your vehicle.Edit. After the work is done. I later realized they dont do complete work. I went in for 2 new tires and a leak test on a tire along with an alignment check. They gave me the keys and said i was all set. Thinking they fixed everything untill the next morning my tire was still leaking air and the alignment was not completed at all. Had to go back again for the leaking tire and while yes they finally fixed it while the tech who worked on the car left out 1 of the lug nuts. Thinking they can put a spare wheel lock in went into my glove compartment looking for it and did not find. Didnt even bother to put the package back in just left it there. Never informed me the car was missing a lug nut on the wheel. Wheel alignment still need to be performed. What's the point of paying for a lifetime wheel alignment when they don't want to complete it any other time than when you first get it?

  Victor Reyna
8 months ago
Sunday Morning, I wake up to a flat tire. I knew the time was coming where I'd need to swap all 4 tires anyway. We all know it's an expensive but very necessary expense...especially if your vehicle is your office.I called 3 different tire shops in the area to get an idea what the full set would cost, also to see what my options were as well. Each shop gave me the cold shoulder feeling...basically the attitude "it's Sunday...%%% off call us during the week.I continued my search and eventually made it down the list to Firestone on Barker Cypress where Markanthony received the call - Yes, I did have a few questions as I wanted to upgrade to a more sporty/aggressive look. He took the time to explain each type of tire and what would be the best option to fit my driving on Houston streets/highway also maintaining my wants with the semi-aggressive look.Firestone has my business now. Clean location for sure and not a bad spot to wait as well!

  Tampa
a month ago
Came in with a flat. The crew quickly replaced the tire at a great price. Thanks!

  Ben Karpen
11 months ago
Julie and Jon were both a great help with a recent alignment. I asked for a minor adjustment after the alignment was first completed and they were able to quickly get the vehicle back into bay to make the change. The alignment had warn some tires unevenly, and they made me a great offer on new tires to help me replace all four without breaking the bank.

  David Ferguson
a year ago
Very disappointed there was no response to this review. Just cost you a couple of stars.100% impressive, almost. Brought car in for an oil change and tire rotation. Turns out, the oil was just fine despite the indicator light coming on. Kudos to the technician and thank you for advising me. Also, two tires were bad and required replacement. I had them replace all four. In addition, I requested the rear window wiper be replaced, which it was. Here is why I took away two stars. After reviewing the paperwork when I got home, I saw they charged me $3.00 for the wiper installation. Really? I purchased $1000 in tires and you charged me for a wiper installation my 10 year-old Grandson could have performed? Not to mention, the protective plastic blade cover was not removed. Lousy black mark for an otherwise awesome experience. As good as the service was, this alone will keep me from returning.

  Lizzie May
11 months ago
Julie and Jason were extremely helpful this morning. I pulled up with an emergency flat tire, and they were able to get me back on the road in no time. Very professional and excellent customer service. Highly recommend.

  Kenneth Releford
6 months ago
I really enjoy the personal touch that they give to their customer, and my hat's off to mr. John one that takes you in and checks you out very personal I appreciate the service will always take my business to them

  Marcus Krohn
a year ago
Cool grand opening experience with a helpful staff. Thanks for getting the tires on the truck fast with a great deal!Service: TiresService: Tires

  Jonathan Martin
a year ago
Been working with Victoria and she s been amazing. I specifically choose those store because of its rating online over the other store I usually go to. They answer the phone, they always have time to talk and help me figure things out and they Victoria worked really hard to get me the best deal for better equipment. Highly recommend this location over others.

  Astro
a year ago
This is not my first visit. I have been using their dependable services for years. This new location is the latest and greatest all the way around. It s about time Fire Stone matched the quality of people, Techs and Service with the facilities. Long overdue!! Congratulations and me and my family will follow wherever you find Victoria and her staff of professionals!!!Services: Steering & suspension repair, Wheel alignment, Oil change

  Oscar Castro
a year ago
I came to the store and was immediately greeted by the helpful staff. The whole team here is dedicated to their customers. Each and every detail of my service appointment was handled professionally and with care. I highly recommend this location for any auto/diesel service.Service: Steering & suspension repairService: Steering & suspension repair

  Susan Villaloboz
a year ago
I came to this specific location on a recommendation and I am glad that I did! Friendly, attentive service from the moment you drive up. Staff was able to quickly determine and solve the problem I had with air-flow system and a tire. I ll be a repeat customer now.Services: Tires, Auto engine diagnosticServices: Tires, Auto engine diagnostic

  Bryan Ritts
8 months ago
Jon at Firestone helped me out with two flat tires while on vacation. He was very professional and accommodating. I d encourage you to visit this Cypress, TX location!

  Ray sanchez
11 months ago
Really great service and great people. I explained to Victoria my situation and she got me set up real quick corrected all the issues and saved me over $700!! Highly recommend them

  Amy Walp
a year ago
Manager and Assistant Manager went above and beyond expectations to make sure I understood the issues with my vehicle. They even walked me back to the shop to show me exactly what was going on. Communication during the process was very helpful.Services: Tires, Wheel alignmentServices: Tires, Wheel alignment

  Patrick Harris
a year ago
Victoria, the manager, was very polite when I came in for my appointment. The sales guy Quincy came and showed me how dirty my air filter was and got it and my oil change done in no time. Will be back.

  Claudia
a year ago
I was recommended to visit this location. Im happy I did. Staff very attentive and kind to the customers. They gave me the confidence and peace that I needed to go back into the roads. Definitely going back for all my vehicle needs. Thank you staff!!!!Services: Air & cabin filter replacement, Tires, Oil changeServices: Air & cabin filter replacement, Tires, Oil change

  SAM MAKAR
7 months ago
Fast service plus very good team work there, they helped me to get my two vehicle for almost one hour for alignment and balanced.