Firestone Complete Auto Care

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Cedric Vernin
3 months ago
Quick and efficient on tire change.However really tries to upsell you on unnecessary maintenance items for double the price of the big box stores.They were trying to sell me a new air filter for $50 when the premium ones only cost $25 at a parts store and when the filter is still clean

  Adrian Pearson
2 months ago
Was able to make an appointment on the same day. The weight takes a little bit to check in. Because everybody sees to be busy working. The more I think about it it is a plus. Staff is knowledgeable and communicative. Work was done efficiently and ahead of Estimated time of completion. All of this on a weekend!

  Kendall Naranjo
a month ago
I will always score Firestone a 10/10 because their service is amazing. All of their technicians and client advisors are communicative and helpful, I have never felt like they are selling me something I don t need. They take time to explain everything to me, I ask questions, I get answers. I feel supported by their team every time I take my car in to get serviced. I started using Firestone back in 2016 and have stayed with them since! Great company! Josh at this store is awesome, the whole team really. Easy to make an appointment with them!

  Christian Valdez
a month ago
Came in for a Oil Filter housing unit crack inspection, turns out the previous mechanics at a different location lied and attempted to get false work done on my vehicle.Knowing my better initiative I got a second opinion at this location and spoke with DaltonTurns out Nothing was wrong aside from a crack in filter and not the entire housing. Dalton informed and ended saving me a lot of moneyI personally respect this type of integrity and will certainly be back for ANY type of maintenance!10/10 recommend this location.

  Mike Parkhurst
4 days ago
Just went to this store to get 4 tires told the guy that's all I want is tires no courtesy checks just tires. He said ok .I look and tires are done car just sitting. What waiting for . Oh alignment check. Don't want . I also told him have bent rim please put in the back did they ? No cause apparently this guy sucks at his job. If you suck at your job find another job !!!!! Update I thought they put the bent rim on the front but found out after rotating the tires the vibration is worse and that tells me the guy that balanced the tires sucks at his job too. Save yourself some time and go somewhere else.

  joe pierce
15 hours ago
Called back and addressed my complaint. Very thorough job of following up on customer service.I did not receive a call when the work was completed. I walked back over and had to check to find out that it had been. I felt at the price increase for the oil change was excessive. Firestone no longer apparently offers expensive oil exchange, only synthetic.The staff was courteous, the waiting room was clean, the work was promptly done.A week has passed. Firestone reached out to understand and address my concerns.I am grateful and think a company that tries that hard to address complaints is a solid place to work with.

  Darel diass
a month ago
This is the best location to work on your vehicle..best customer service beyond they will help you... I am always satisfied when I leave...thank you guys

  David Barnes
a month ago
An issue arose after having service done at Firestone the week prior. I took it back to Firestone and left it for almost 24 hours and was told it was an electrical issue that they couldn't take care of due to "aftermarket headlights". Took it to a stereo shop who diagnosed the issue as a "bad hazard lights relay" and fixed it within an hour for $100. Something I believe any mechanic could have done if any had been available at 242 Firestone during the 20 so hours they had my vehicle. I may give them a try again later for other car care issues considering I opened an credit account w/ FS and now have a balance but if I can avoid it, I may.

  Ryan Anthony
2 months ago
Purchased a tire on a Sunday when our dealership was closed because we were told our tire was defective. Dealership discovered the tire had a nail in the tire and it wasn t defective. The managers at Firestone let us return the tire we purchased without hesitation. This is not something most stores would do. The customer service was greatly appreciated it!

  Alex Fischer
a month ago
I cannot say enough about the service I received from the Firestone Team on 242. When I was getting checked in, my wife started to go into labor a month early.The team prioritized my service, helped calm me down when 1,000 emotions were hitting me all at once, and gave an over and above service. Thank you to the Firestone 242 Team for your service and concern. My family and I, especially my newborn daughter, greatly appreciate it.

  Fredrick Tambo
4 days ago
I was really dissatisfied by the service on HWY 242 -16802 interstate 45 s ,Woodlands TX 77384 .I took my car in for AC issues,and it was diagnosed and I was called with findings and I approved the recommended work.The recommended work costed $734.25 ,and the fix was only felt for a day or 2 and when taking it back now they tell us that the condenser is leaking and we have to pay extra $1300 .I asked them why was that missed on the initial diagnosis and they could not give an answer but try to make it my fault.I took it to another establishment.I am done with firestone and if you still trust them I encourage you to always get a second opinion on firestone recommendations. Do not just say yes when they call you for approval

  Chelcey G
a week ago
Came in and had our car looked at and Josh took great care of us. He was very knowledgeable, very professional and kind. Very thankful that we came here.

  Reed Watson
a month ago
We had an issue with our steering wheel locking up and we were unable to get it to unlock. We called Firestone and they actually came out to our house to check it out to save us the towing fee and fixed it quickly. Thank you so much for great service!

  Joseph Baumbach
4 months ago
The customer service was excellent and very accommodating. The labor was fast and immaculate I am very satisfied. The manager Dalton Hatfield was Exceptional in his communication and his leadership qualities and people skills are outstanding. Definitely above and beyond for customer satisfaction. I will certainly be using this location in the future five stars all around

  Amber Tresvant
2 months ago
I always receive great customer service. I never have an appointment, yet they always fit me in without a long wait. Friendly and kind every time. My car has always gone for regular maintenance, and I've never had any issues.

  Brandon Cook
10 months ago
Always receive excellent car care here. Knowledgeable staff and mechanics have taken car of all our vehicles for the several years. Clean lobby and coffee available for waiting while they service the car.

  MARIK ISHTAR
a month ago
Steven was great . Awesome customer service and very knowledgeable about the services they offer. Good customer service is hard to come by now days. But Mr. Green made me have faith in great customer service. Keep it up sir!

  James Simmons
2 months ago
Easy to work with. Took time to diagnose the problem s and did not try to upsell . Am a long time customer of this store and appreciate the detailed records kept on my vehicles. They offer frequent discounts on their tires and service items.

  Destiny Clawson
3 weeks ago
I had a flat tire that needed replaced. I got to the shop 20 minutes before closing on a Sunday and they got it done. Very friendly and caring staff. I highly recommend this Firestone.

  Lynne Dixon
a month ago
Josh was extremely knowledgeable and informative of the tires I needed for my Rava 4. I have been coming to this Firestone for 20 years and have been extremely pleased. Especially the last 8 years that I have had the same friendly face of Josh

  Ramesh Rao
a month ago
Everyone who answered the phone and at the front desk was courteous and patient with all of my questions about our vehicle. I didn't feel like they were trying to do anything extra that wasn't needed. Will definitely come here for all of our vehicle service needs.

  Dblh12
2 weeks ago
Josh and the techs were awesome. Got me right in and service complete with everything on about 1 hours time. Great team, thanks

  Geoff Jackson
a month ago
Dalton was very informative and they did an amazing job. I highly recommend this Firestone location!! Btw they are well educated at front desk. You can tell they have extensive training and knowledge!!

  vanessa prislovsky
3 months ago
I brought my vehicle in for a flat repair over the weekend. They were able to repair it within an hour. I applied for the firestone card and my flat repair was free. I will definitely be back in the future to this location!

  Alan Cooke
3 months ago
My family gets all of our cars serviced for tires and routine maintenance and an occasional repair at this Firestone location, and they routinely do a great job at a fair price with excellent communication. Car problems are inherently stressful, but the staff at this location will take care of you with fairness and integrity.

  Lici Moore
a month ago
I dropped my car off before my scheduled appointment, then they had my alignment done quickly, therefore having my car back way before I was expecting. Love it!

  Candice Trotnic
a month ago
Staff member who checked me in and out was very friendly and courteous. Nice hours to drop off and pick up. Was kept informed via email.

  Jimmy Prince
6 months ago
Worst management ever. I wanted 4 tires. I had one installed and the other 3 would be installed later, they were being picked up at a different location. I received a call the next day that they no longer wanted to go to another location to get the tires. I explained that I need 4 new matching tires. The person who called me was extremely embarrassed that the manager would treat the customer like this and was apologetic however the manager would not even talk to me, leaving me on hold until I hung up(about 30 minutes). I have been coming here for years always having all four tires replaced, service work, ect. I will never spend another penny here. I will tell everyone I know how I was treated. I think a complaint with the Better Business Bureau is well earned and certainly lots more reviews telling the world what to expect when you visit this place. To the owner of this establishment, I would say remove this incompetent manager before he destroys your business.Update- three weeks later.The manager is still there. Nothing was done to make this right. Spend your money in an establishment that wants to provide a good service to the community.Check out their ratings on other platforms. The Better Business Bureau gives them an F rating.

  Terri
7 months ago
I have been a Firestone customer since 2015, this past experience that started Saturday, September 16th has made me never want to return. I found a nail in my tire and I took my vehicle at around noon and I waited for two hours inside the store and then left to go get food and then returned and watched how Vanessa prioritized other customers and my car has yet to be serviced. I called Firestone at 5 pm to check on the status of my vehicle since I was told I will have it back within that day and I have yet to hear anything. Vanessa answered and said they were going to work on it right then. I was outside waiting with my child and I saw a worker get my car and drove it into a garage spot. All he did was park it in the garage and Vanessa told him to not work on my vehicle because this new customer (that didn t have a appointment) walked in saying they need to drive 500 miles home. Mind you I ve been waiting since 12 pm on my vehicle with my child. I was with family members and one of them went inside to ask about my car and Vanessa lied to this family member and said that she never received a call from me and she blamed another worker for the delay of not getting my car serviced. We waited and waited and it was close to closing time (6:50 to be exact) and they never even began servicing my vehicle. We walked inside and Vanessa gave us the story that a family came in and needed their vehicle because they were far from home serviced so Vanessa the Tire Manager made the call of putting these people before servicing my vehicle. My tire was checked at 7:10. Vanessa then called me and informed me that the tire can t be patched due to the nail being close to the wall and informed they won t be able to do anything til Monday. This whole issue that had me go nearly the whole weekend without a vehicle could ve been avoided if Vanessa didn t prioritize certain customers and give horrible service to those she didn t prioritize. She never apologized nor cared to help. She is a liar and I will never trust my vehicle at a Firestone due to her horrible customer service and her horrible job of being a manager. Sunday came (they kept my car overnight since it wasn t drivable) and she called me and told me they can put a similar tire that s the same size for the time being and I asked her if I could schedule to receive the new tire and she said sure we will schedule it at the discussed time. When I went in on Sunday to get my vehicle, she ignored me and walked into the garage acting like she was busy. I spoke with Carl ( who is such a great worker and I truly appreciate him ) and he said Vanessa never scheduled me for Monday and when he was trying to ask Vanessa to double check she avoided him by acting like she was busy and ran into the garage trying to avoid us. Due to Carl, I was able to come in today and get a new tire with no problem and I got my vehicle back at a decent time. Vanessa should not be a manager at Firestone, she provides horrible customer service and due to her horrible service I will never return and my family who have always been Firestone customers are also not returning. She is a shady woman who will call her customers liars and she will tell you one thing but never follows through but lies to your face. She deserves to be fired. Carl deserves the praise in this situation and I appreciate him for fixing a problem that wasn t his.Please beware of Vanessa and always ask for confirmation or paperwork to back up what she says. She is great at lying and will not follow through with what she says.

  Lisa Allen
3 months ago
Steven was extremely helpful and kept us informed throughout our car maintenance visit to your College Park and 45 N location in the Woodlands. I would highly recommend this location to my friends and family.