Gilley's Auto Sales & Services

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Stayce Lewis
4 months ago
I would never go this place again he s a cheat and a liar ! He does not tell you everything that s wrong/damaged with his cars which he is obligated to do!! Long story short the car I purchased was damaged in more places than one and then 9 months later the transmission went out needless to say I refused to pay any extra funds and left the car on his lot!!! Never again and would NOT recommend this place to no one!!! And yes James is VERY rude and disrespectful once he gets your money in his hands!!

  Cherokee Ange
9 months ago
Definitely wouldn t have thought from the initiation of the sales transaction that the character of the managing owner would be as revealed. Once my $1200 down payment was charged. He suddenly remembered that there was something he forgot to tell me about the car. Which was it was salvaged. He revealed that it s more economically feasible for them to purchase salvaged titles, repair and resale. He assured the the car was fine and my test drive around the block didn t reveal any issues. Better to test drive a car for at least 40 miles of highway. He told me if I wanted to back out he d refund my down payment which could take a few days. I had to be to work on Monday, this was a Saturday evening now nearing close. He d seem like a forth right business man so I decided to keep moving forth with the deal. He handed me my keys after I acknowledged being told about the salvaged title and I drove off. When I turned onto hwy24 a engine light came on and I immediately called him and he told me I could bring it back next week and they would clear the message because it was an error nothing was wrong with the car. Well I worked 7am -7pm Monday-Friday and sometimes Saturday so I wanted to know if he could come get the car or give me a loaner car. Neither he was willing to do. I was able to bring the car that following Saturday and his mechanic wasn t in. He wouldn t work on resolving this matter of getting him the car and providing me with a loaner. Especially since I had just paid him the down payment and come to find out something was wrong with it. He had to order parts. The following week the car died on me while I was taking it to his shop to leave because there was no other accommodations that would be made. I called him the following business day his voice message system was full and he never called back nor answered any of my calls. He had my transportation and $1200. I had the car for two weeks. He didn t offer my money back or at least a portions. I documented everything and am considering filing suit or even better a class action suit since others have similar complaints. Buyers beware. I know that people who conduct business and utilize these risky practices are usually desperate for money so I have some compassion towards his obvious financial issues even though he didn t consider mines nor the others he s taken advantage of or better stated stole from.

  Christi Garcia
a year ago
I sell insurance in town. I have quite a few customers who purchase from Gilley s. I don t ever hear anything bad about them. I also have two family members who started out with no credit so they went there. The vehicles seem reliable and reasonable. Good people to work with.

  Evan Whitt
a year ago
I feel as though a lot of the negative reviews are from those who didn t qualify to purchase here. I however, purchased 3 vehicles here and had no issues. They worked with me on every step. Cars were also very affordable. James is super professional and treats his. customers right.

  Amber Wagner
a year ago
Super friendly staff, excellent customer service. I absolutely love the vehicle I'm purchasing, it's perfect for my family. Thanks guys for making the process so easy!

  Nancy Daley
2 months ago
Bought car and thought they were great people but when in a bind and trying to catch up they came and got the car with all my stuff in it. Drove it not tow it Didn't even let me know they took it

  Shawn Atchason
2 years ago
Reliable and friendly service. This is my 3rd vehicle I have purchased their and I am very happy with them.

  Vincent Johnson
3 years ago
I bought a nice vehicle at Gilleys. No problems out of it at all.

  Shauna Brooks
a year ago
I bought a car from them it broke down after 2 weeks they charged me to fix it. I drove it home got in it the next day hoses was loose leaking everywhere they told me to bring it in I did they fixed it and changed me. I learned a big lesson I should have kept my own old car instead of trusting these money hungry crooks the only solace I have is knowing God will take care of them they think they are winning taking Advantage of women but God has a card with their name on it. This too shall pass!

  Ryan Woodruff
9 months ago
I bought a great car from these guys. Had some things wrong with it but I'd go to them again in a heartbeat if I needed a car

  W. Will Sirdoreus
5 years ago
Fair monthly pymts, bad credit OK! I've changed my rating to 5 Stars from 4. I've had a malibu from them for 7 months now, great car & when I did have an issue, they corrected it @ no charge. 7 months into this car, no complaints about the car or lot. I WOULD BUY AGAIN!!

  Norman New
a year ago
James and his wife are great. The guys in the shop are good guys they always cut up when I get by there. Great place to get a car

  Lafreceia Robinson
4 years ago
Poor customer service and I was treated like i didn't have money to purchase a car.. I went in and ask the unprofessional car salesman about a Lexus they had on the lot.. I ask how much for the car he was like o that's a very expensive car!! I was like, ok! I know that! He went on talking about how nice of a car it was and so on.. I said well somebody was really hard on the inside and plus it have alot of hail damage on the hood.. the guy was like well that car is not for u, maybe not for $10995 and inside is terrible,hail damage on the hood, your mouth is smart and you don't know how to treat your customers.. I heard alot of bad things about this car lot anyway and I see why.. I will never buy any of these lemon cars!! I will take my money somewhere else!

  Toni mitchell
6 years ago
I am from Paris, Texas. Roughly 40 miles from the car lot. I made a trip with $1,100 ready to put down on a car. Gave them proof if income and ssi statement. I left work so I can go get a decent car for me and my disabled child. Me and my mom literally sat in the office and was bypassed to speak with a man. The man had multiple theft hits on his record. He was from wolf city. He had an excuse for every theft hit for every state. He kept pacing around and going outside to make phone calls. We're still patiently waiting. The car the man was looking at was $800 down. This man bullshitted his way into a car for $700. Mr. Gilley proudly said okay we can $700 all we need is money and signatures. After an hour of being there, the only thing he says to me is why are you coming from Paris. Which I've already told him. He said well "she" won't do it. Meaning his mom. If you will gladly take money from an obvious thief and not help a single hard working mother than that is a horrible look for business. I have never been sick to my stomach like this man made me feel today. God bless whoever deals with this kind of business.

  Shandra Crosby
5 years ago
I bought a car from them as a surprise for my daughter's b-day gift. I had no license so I bought the car under my daughter's name. The lady went on my Fb page and saw where I was posting about buying myself a new car. I had to do that to keep my daughter out of knowing that the car was for her. To make a long story short the gilleys owner spoiled the surprise because she thought I was getting the car for myself. I was able to purchased the car and they treated me very well. I most definitely will be purchasing another car from them real soon.

  Darius Mitchell
2 years ago
Mrs. Linda is a great person that works at Gulleys she handle work in a very respectful way and they are very good at helping u and Mr Gilley is a very cool person to know. He is down to earth and understanding the business.

  Browns family
8 years ago
worse place ever they prey on low income people with few resources. They sell over priced lemons. Their favorite customers or elderly and women those that cant stand up for themselves. They will find people down on their luck offer them next to nothing for their car then sell in for a crazy amount only to have in break down and still charge you. do yourselves a favor take the short drive to greenville or caddo mills get a way nicer car for half the price and great customer service.

  J Will
3 years ago
Avoid avoid avoid!!!! Coronavirus caused breaks in pay due to jobs shutting down. Could only afford half payments per month, they don t care!! DO NOT PURCHASE A CAR FROM THEM!!!! They sell cars for twice the BLUE BOOK value. Lesson learnedService: Auto detailingService: Auto detailing

  Mae Gray
10 months ago
Very nice people. Car service is great!

  DuWayne Tooley
5 years ago
Wouldn't sell me a car for the reason I had just moved into the area and had only been there a couple months. I've always paid my cars off early. Their loss and someone else got my money and I have a better car than what I would off gotten from them

  Sugerbear Neal
2 years ago
The guy that runs it is a cool guy and I plan on doing business with him. Plus he said he wants to work with me and my wife to put us in a vehicle. Thanks the couple in the black madza .

  Ron Barker
6 years ago
My wife and I are buying a car from Ann and James and they are the nicest people you would want to meet my father in law bought almost 30 cars from them I've known them for years I've read some of the other comment on here they have a guid line of how far they will sell a car for incase they have to come repo it they don't want to have to pay a wrecker to drive that far to get it and my daughter is buying her first car from them and she loves it

  Jose Wilkins
a year ago
Good place to buy car here they are so very nice people I give yall a %

  Garrett Cramer
7 years ago
When you have crap credit these guys will take the risk to get you a car. I've bought a few cars from them over years, and they've always taken good care of us.

  mildred sampson
3 years ago
Untrustworthy they will repo your car every 30 days, they don't write all your payment down . They will lie to you. Not worth your service.

  Gilberto Rivera
2 years ago
Staff was helpful, the selection of cars is updating Fairly regularly. The cars are in good shape and of good value

  Holly Baysinger
2 years ago
Loved it. So easy. Very friendly and accommodating. Definitely would recommend. Got my car.

  Jerrica Jackson
2 years ago
Great place to get ur car they love their clients n are willing to help n most situation

  Melanie Mollenhour
4 years ago
A lady crashed into me. The insurance paid but Gilley would not release any of the money to repair the car. Finally they repoed the car.

  Thomas Aaron
3 years ago
Wouldn't buy a car from them there all about money they don't care one way or another about u or ur problems that ur having that's my opinion