AutoZone Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Tonya Allen
4 months ago
I needed a new battery and the store manager came out and was very patient, professional and courteous. She was very knowledgeable. This is why I always choose this location for any time I need a battery.

  Ira Wilsker
a year ago
Have been there many times, and tonight was my first disappointment.I have a dieing battery in my 2018 Acadia, and went to the store to get a new battery, with their free installation. I picked the top of the line Platinum battery, and paid for it. The only person to install it was a lady who had a negative attitude about putting the new battery in. Every little thing was a reason why she could not take the old battery out, and put the new one in. She recommended that they call in an independent mechanic, and I pay for the service call. Another gentlemen came out to help for a few minutes then left. She gave up on installing the battery, tightened the clamps, and walked back in the store.I got a refund on the $210 Platinum battery.Now I have a car with a bad battery that will not take or hold a charge..Tomorrow, if I can make it to work in the morning, and if it starts in the afternoon, I will take it elsewhere for a new battery.As an aside, there was a very nasty dirty diaper and wipes on the parking lot just feet from my door. I had to walk around it as not to step in it.Several times I brought it to their attention, an no one swept it up.

  Ashley Butler
6 months ago
I visit autoZone Frequent in the Beaumont and Houston area. Customer service is always the best. I know pretty much nothing, about cars. AutoZone is always willing to up you. They have many employees who go above and beyond. Today ( Store on east lucas in beaumont texas) Kaata or Taaka ( I do apologize). Helped me out so much today. She went above and beyond. Came outside to help me piece together my gas tank. Another guy came out as well. They where so helpful in an ongoing problem I had. I really do appreciate their kindness and Sensitivity. She Resolve an issue I couldn't have done myself. My way wasn't working at all.

  James Callas
a month ago
They saved me money and time. AC belt was not in stock at other auto storesThey had it in stock and at a much better price

  Micah Tyler
7 months ago
Had a battery replaced today and was helped by Taaka. She stood in the heat and worked until everything was up and running. Super helpful. Will come back and ask for her.

  Brooke Elam
9 months ago
I had the best experience witg this staff at the Lucas St. store in Beaumont. 10/10 would go back.I had a bad battery & tried going to O'reillys first. The lady was okay at first. I waited on her to finish a call and then she tested my battery, when I asked her if they changed batteries she went on a rant about yeah the do, kids these days can't do anything. How her generation was changing batteries at ten (good for them). She claimed it'd need some other tool bc she couldn't guarantee they wouldn't mess up my digital stuff in the truck (2017 ram). I went outside and called Autozone and the lady I spoke too was incredibly polite and professional. So I drove down to their store and when I tell you I had the best experience with them. They were amazing! They told me what I needed and that I didn't need what the rude O'reillys lady said I did ( I 100% believe she just didn't want to do her job). She removed & installed my battery for me with positive attitude, even though it had to be at least 100�. She never once made me feel dumb or like I was a burden. And I drove from Tyler County to get there. Pleasantly pleased with the entire staff. 10/10 would reccomend friends & family go there.

  Digi Drop world entertainment
3 months ago
Friendly service and very fast finding exactly what you want

  Michael Haskett
2 months ago
Got parts for wife's car, services was great.

  Caleb Batista
a year ago
This is the best Autozone I have been to. The employees were so friendly and hardworking. Even though they were busy, they made me feel like a priority, and I value that very much. The manager Shatosha helped us replace our car battery in a timely manner and we appreciate her very much!

  E K
3 weeks ago
Shatosha was amazing! Thank you!

  Joe Sasser
10 months ago
Everything where I remembered, easy to find exactly what I was looking for. Actually almost too much selection lol! They even remembered to add my military discount .Only 5 minutes away, super convenient.

  Sarah Bates
a year ago
I was trying to look for screws for my license plate and the guy kept running out to my car trying to see if the screws he grabbed fit my posts. He was huffing and puffing, acting like he didn t want to help me. After the 3rd time he went outside, he said he couldn t help me anymore. That he had to help other people inside. So I just went somewhere else. The other place knew exactly which screws I needed right when they looked at my car. Horrible service.

  C H
a year ago
Very good staff very knowledgeable. Good selection of parts and had a lot of things in stock. It was nice dealing with people who understood cars and not some teenager fresh out of high school that's never picked up a ratchet let alone a screwdriver.

  Calvin Randall
6 months ago
Auto zone are very fast good customer service with very good prices for all products, I love shopping there for all my truck products.

  Adanai H aretz
11 months ago
Richard is awesome. Always giving excellent directions and guidance for the best products for a vehicle.Clone him please

  Coffee Vee
a year ago
Claimed they had the parts I needed without being ordered, so nice and quick out of these folks. Just fine service and didn't take long.

  SAMET TEKEV
a year ago
I went inside and found only one person who even did not ask me what I needed and stayed careless. Even if he had a costumer, he could tell me a word. I asked two times for a battery change and saw no difference on the face of the person. I went to another shop to change the battery.

  Jermain Carlisle
10 months ago
My check engine light came on. Staff scanned my vehicle and provided valuable information. Highly recommend this AutoZone in Beaumont.

  Mr. Garland
3 years ago
Great people. Very helpful and was very informative about my issue. Its a trustworthy location with a good group of people whom seem to take there job seriously. And I respect because there is nothing more stressful than car trouble...

  Andrea' Porter
6 years ago
I HATE THE SERVICE IN THIS STORE!!!!Hate is a strong word BUT every time I visit this store I get bad service. If it wasn t for the price I probably wouldn t go here. After today I won t be going back to this store.I had the worst service today. I asked a young man (Zack) I think is his name for assistance and after waiting for over 10 minutes while he carry on a conversation with someone I m not sure is a customer or friend. He went outside and sat down to continue his conversation while leaving me and another customer in the store unattended for some time. He didn t come back inside the store until I walked outside to remind him that I asked for help (which he never gave me) and now I m ready to check out. To make matters worst, he act like I was bothering him ... Seriously???? ... Ugh HIRE BETTER PEOPLE FOR YOUR STORES

  Jaivon Slone
11 months ago
Richard is an amazing Employee and He exceeds expectations everytime ( yall need more of him )

  Chris Butler
2 years ago
I have never encountered such rudeness from a place of employment. Both workers were very unfriendly and not helpful what so ever. Neither employee even took the time to help me find what I needed, and to add insult to injury, the lady employee walked and helped the customer behind me. I didn t get they re names, one was a white male with blonde hair who was getting off I assume because once I left he was entering his car. The other, a black female who at least attempted to assist me only because the other customer was looking for something on the same isle but she did not want to. This incident happened on 4/23/21 at 7:40p- 7:50p. I will NOT be shopping with Autozone anymore this is not the first time I ve experienced bad service at that location. I would suggest a class in manners and customer service for all your employees there on Lucas.

  Delena Reed
a year ago
The employee's were friendly an very helpful. I wish I would have gotten her name she went the extra mile to help an find what I needed.

  D h
11 months ago
They help me out by putting my headlight bulb great people and helpful thank you

  Mary Collier
5 years ago
Went for wipers for the Ford Transit. To be fair the first guy that helped me was new. It soon became apparent that he did not know what to do. However finally a coworker noticed him struggling and helped and I was able to get the wipers I needed. The second guy even put the wipers on for me which was very helpful!

  Alex Rees
4 years ago
Do not go here! They give faulty batteries. I got a new battery from them one year ago, when on the battery itself it says it will last 3 years. Now they are trying to charge me full price for another new one when the one they gave me didn t even last. Worst business ever! Do not give them your business, they don t deserve it as they just want to screw you around and take your money!

  Michel Grimes
5 years ago
Manager named Miguel was really friendly and helpful. I bought a battery for my truck and he put it in for me. I hzd just had surgery and am unable to lift much of anything.

  barbara rosby
2 weeks ago
RainX Windshield Washer Fluid

  Hazzif Arif Alexander
4 years ago
The staff was friendly and extremely helpful. I went there just looking for new hub caps but I was impressed with the variety of automotive parts you can find there. Definitely reccomend giving this place a visit if you're looking for parts and tools to look after your car.

  Debra Daniel
2 years ago
A young man named Chase helped me today. Very polite and extremely helpful! He should be recognized!!