DFW Collision Center - Arlington

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  thomas dipaolo
5 years ago
We were referred to DFW Collision from Vandergriff Honda where we have been taking our car service for many year with great satisfaction. Manager Chris Houston and his team did an excellent job repairing our car after we were T-boned on the passenger side. The communication during the repair was outstanding and timely. The customer service received from everyone we spoke with was great. Even the other drivers insurance company made the comment that DFW Collision was much better to work with than most bodyshops. Really appreciate them get our car back to pre-accident condition. See photos

  Sandy Hays
4 years ago
They were very professional and courteous. They kept me informed every step of the way. And they did a excellent job. Way to go guys and ladies. Definitely will take all my cars to them. . They even wash and vacuumed the car. Next time maybe a wax too. Thank you very much

  Christina Avila Correa
6 months ago
Big shoutout to @dfwcollision for once again going above and beyond in the collision repair department! I can't stress enough how amazing their service is, and it's all thanks to their exceptional assessor, Yvetta. She assisted me with my previous collision repairs, and this time around, the experience was just as impeccable.Yvetta provided me with an expected time frame of 10 days for the repairs, but what blew me away was the level of communication throughout the entire process. I received regular updates via emails, text messages, and phone calls, keeping me informed at every step. It truly made me feel cared for and involved in the process.And guess what? Yesterday, I got my car back a whole 6 days sooner than expected! Talk about efficiency and exceeding expectations. DFW Collision truly knows how to deliver top-notch service.To all those in need of collision repairs, I can't recommend @dfwcollision enough! Their commitment to exceptional work and outstanding customer service is truly commendable. #DFWCollision #CollisionRepair #ExceptionalService #CustomerExperience #CarRepairs #AboveAndBeyond #Efficiency #ExceedingExpectations #HappyCustomerServices: Painting, Body & Trim

  rosalind veasley
7 months ago
DFW Collision i have been using for over 6 yrs. First Moses was who i dealt with and this last time Lindy from 2 vehicles having sever hail damage. Each time they do a AWESOME job, and Lindy is the WHOLE TRUTH . Thanks to USAA for mines and daughter car who is station in Korea, they answered Lindy QUICKLY! Thank you LINDY you deserve your commissions and pay.Services: Painting, Body & Trim

  Brooke Humbles
11 months ago
David Ceballos with DFW Collision in Arlington was wonderful to work with. He maintained communication with me and kept me updated on my repairs throughout the entire process. I had a totally unrelated issue with my car that I needed addressed when I picked it up that I ended up talking with him about. He helped me work it out with no problem. He is patient, kind and very understanding. I totally recommend this place. Not only because of the work that they do, but because of people like David. Thank you so much for your help. You are appreciated!!

  Lyndsey Neiswander
8 months ago
Took our car to get the bumper fixed, David was very professional and helpful. He also got us a quote to get the rest fixed right away. I definitely recommend this place and working with David.

  Behnaz Esfandiyari
8 months ago
They got wrong paint code on our car but instead of fixing this problem they extended the problem, they painted other original parts that not damaged at all. They painted our car for third time but Chris Houston refused to pay diminishment of value of the damaged the original parts to us. He was not responsible even for all his MISTAKES.

  Kristy Daniels
10 months ago
Yvetta was very professional, kind, helpful and informative about the repair process until I received my vehicle back. Top-notch customer service! Thank you Yvetta,DFW Collision Center she is AWESOME!

  Jia Castor
a year ago
Although we have just dropped our vehicle off to be repaired, the DFW Collison team has been amazing so far. Yvetta has been a Rockstar, walking us through the process. I can't speak about the quality of work (yet), but I'm confident that it too will be topshelf. Their shop is very well organized and clean, which is a testament of their quality of work.

  Alli Reid
a year ago
So far so good. Car is at their shop being repaired. Estimate very fair and the people knowledgeable and extremely helpful. I would definitely refer people to use DFW any chance I have. It's great to be able to refer somebody to a place your comfortable with especially car folks.

  Brandon H.
2 years ago
When you have a Jeep and there is nice weather, what does one do??? Take off the doors as that what Jeeps are made to do. The door was not sitting right and I took it up to the dealership, who then wanted me to take it to their body shop who wrote an estimate for $$$$ as they would have to order the part which was about $60+, then take 5 hours to remove the bracket which they claim would take 5 hours at $52+ an hour, & 5 hours to paint a bracket at $54+ an hour.I found DFW Collision and Chris emailed me back and we talked. I sent him the pictures and he said he thought the bracket just needed to be tightened. After further inspection, I saw where the bracket did move and was able to get it straightened and tightened. Now, my door sits flushed as it should be.This is how a body shop should be. Honest, willing to help like Chris did, and earning my respect and trust. All this just from just pics being seen and not the actual vehicle should say something. In a world where people will take advantage of the situation instead of helping, I'm very thankful for Chris and DFW Collision.

  kaz baban
a year ago
David C was awesome. He helped me through the whole process and kept me informed every step of the way. Would definitely recommend this place and David to anyone who needs work done in their vehicle.

  Antoinette Villegas
4 years ago
Best customer service ever. I had never had an experience go much smoother for me than this one. Took my car in and the lady in charge of my claim made sure to follow up daily letting me know updates. Also gave me very useful information when getting a rental. Got my vehicle back and it was washed plus vacuumed. High recommend.

  Ken n Lynne
2 years ago
The repair job was ok. I had to ask them to straighten the bumper more before I drive off, as it wasn't straight. The tint on my back window was wrinkled up by something, probably heat. It had a couple scratches, but I could still see it if the back window. Now I can't see it my back window. 3 of the 4 door protectors are missing. When I called to get it worked out, the woman told me my rep was on vacation, so I had to wait until she returned. When I started to complain, she knew about my car immediately, which seemed a bit odd for someone who was trying to pass me off. Took my car there before, this time not happy with the work or the customer service. Very disappointed!

  David Sanchez
7 years ago
I recently had some damage that needed repaired on my vehicle so I found DFW Collision from recommendations from Vandergriff Toyota and I couldn't be happier choosing them. I have nothing but good things to say about my whole experience with them. They kept me up to date with all the latest info on my car and its expected delivery date. I highly recommend them for any body work. The staff are very courteous and highly professional.

  Pedrito Munoz
6 years ago
I recently took my new 2018 Honda Civic Sport Touring here. I had gotten into an accident and needed a place for repairs.They did an absolutely amazing job. I was kept informed on where they were with the repairs with text messages daily and my car was even done 3 days earlier than the estimated date.I will definitely recommend this place to friends and family in the future.

  zcorp
3 years ago
Customer service is alive and well at DFW Collision Center. My experience there was absolutely amazing! Chris Houston has assembled an exceptional team of professional and knowledgeable advisors and technicians. Highly recommended, extremely high marks for DFW Collision Center. They have restored my faith in dealership collision repair.Service: Body & Trim

  E J
2 years ago
We recently moved to DFW from Louisiana and needed repair of the front bumper of our van. The damage occurred sometime ago and I am very happy that I hesitated to have the repairs done prior to our move. I was looking for a place we could trust and that provided great customer service, which is not a lot to ask for, but can be hard to find. I highly recommend DFW Collision Center! Some of the positive words and names that come to mind: Professional, Courteous, Ms. Yvetta. Ms. Yvetta made this process easy/painless. Her smile along with a friendly and straightforward approach was very much appreciated. Great team!

  Jose Alvarez
3 years ago
After a long waiting time they promised my car would be ready on the 17 didn't happen I received on the 20 this month, at first inspection I noticed different color, but I was on a hurry so I took my car home after a couple days! I went to do a 360 Walk on my car noticed again the paint don't match, they didn't replace no parts, the just fix the damage parts so they save tons off money, I clearly request new parts didn't happen, my trunk is out off, the tail light driver side is out too, to many details...By no means this place is PROFESSIONAL...1star is the lowes but for me they are -10 my bad I trust those guys I shouldn't

  Priscilla G
5 years ago
Decided to go here a few years back since it s right across from Vandergriff Toyota. Figured they would be a more reliable choice in repairing & matching a bumper on my silver Toyota due to a rear end accident. I know silver is a hard color to match. Had great customer service & easy to work with insurance. However, when I picked up my vehicle I pointed out that the bumper looked lighter than the rest of the car & was told to give it a few weeks to set and it would then match. Plus they also gave a warranty on it. I waited and it did not look any better but it was difficult to find time to give my car back up for repair due to school and work. By the time i was able to clear my schedule I noticed scratches on my bumper likely from someone backing into me in a parking lot so figured they probably wouldn t honor the warranty after that. So now I drive around with a mismatched bumper partly because I didn t want to deal with the hassle but wish it would have came out right the first time.

  M Howard
7 years ago
Had my Honda all of 1 week before I was rear-ended at a stop light. I called around and finally settled on this shop after being recommended by a friend. They took care of both me and my car and had it turned around very promptly, with regular updates on progress. Awesome experience and extremely friendly staff. I hope I don't need auto body service again anytime soon but if I do I know where I will be heading.

  K
4 years ago
Dfw Collision is Statefarm preferred. I looked into a couple of places around dfw and this place provided swift service and reasonable quotes. The drop off was efficient as Statefarm had set things up. I called a few days in advance to set up my drop off appointment. After the drop off I walked across the street to Vandergriff Toyota as they have a Hertz inside that is open early. Moses called and left messages every to every other day to update me on the progress of the repair. When I had concerns Moses, the case specialist, and Jaime, at reception showed that they listened and provided the best care they could. They were attentive, efficient, cost effective, courteous, and good at communicating. I had a my bumper crushed on one side which restricted my passenger door from opening. DFW Collision repaired this in less than a week which was half of estimated time. The paint was seamlessly finished and the bumper looks great. At drop off, I provided my deposit and exchanged my rental keys for my keys as dfw collision had arranged hertz to pick up the rental. Thank you for making everything easy and taken care of!

  Feroz Nizamdin
5 years ago
First of all, DFW Collision Center is one of a kind! They have some of the nicest people working there! They not only fix your car, but they have skills to make your car as good as new!I want to give a special shout out Lindy Latham, she is very kind and humble person! She does not rush anything, she takes the time out of her busy schedule and explains everything clearly and sets the right expectations, and she has the ability to make you comfortable! Lindy follows up with you and provides timely updates about the progress of your car. She literally treated my car as if it's her own car! That's what I love about her! She is awesome and simply the best!I drove over 40 miles to drop off my car to them as and I am super glad I did!I would recommend DFW Collision to everyone! If they say that they can fix your car, then they will fix your car the right way!Thank you Lindy for taking me in the back and giving me the tour of how you all fix the cars!For those out there concerned about which shop you should select to get your cars fixed - - Well stop worrying and swing by DFW Collision in Arlington and ask for Lindy today!Lindy stay awesome!!

  Jesus Medina
a year ago
I always have a great experience at DFW COLLISION CENTERS in Arlington.They do amazing work and this time around Moses de Paz made it an amazing experience by keeping me informed and going the extra mile to take care of my vehicle.Ask for Moses de Paz 10/10 Services: Auto engine diagnostic, Auto interior vacuuming

  Charlene Bracey
7 years ago
Last august me and my 2015 dodge challenger had a problem with a pole haha. I'd only had my new car for a month and I was freaking outI needed a new bumper... the really awful part was my car was the theme of my wedding that following week! They squeezed me in and kept me pretty updated EXCEPT they claimed I opted out of the text message updates. My new dodge challenger and I would opt out of something like that? Heck no I wouldn't!The did a pretty solid job! No one can even tell I had it replaced. Didn't see any new scratches or dings or nothing. And boy did I look! Would recommend!

  Deanna Haywood
2 years ago
We love these guys! The quality of the work and everyone is knowledgeable and friendly. I ve had two vehicles repaired by this shop, and I ll never go anywhere else! Thank you, Moses and all staff, for excellent customer service and excellent repair work.

  Steve Simmons
6 years ago
**CONSUMER SCAM ALERT* *Yvette Dittmer is the worst person I've ever met. I'd say fraudulent. I have suspicion that this shop colludes with Allstate insurance company on auto claims. They did a quote for repair on my car. Yvette told us the repair was going to be $2549. She missed the damages to the rim on the car, and corrected the quote and told me ~$3500. She tried to tell me I have to repair my car there because she already ordered parts. (Which I never instructed her to do). I pick my car up. 3-4 days pass. I spoke with Allstate. They tell me they cannot send the check to me for the settlement...that it has to go to the shop. (Which is another lie) as there is no lien on the vehicle. They then contact Yvette and she decreased the estimate and sent it for $2234.40. over $1000 less. Unlucky for her, the quote has a time stamp at the bottom of 1/11/18 (today), at 10:09:49 am. This is precisely around the same time I just got off the phone with the claims rep. They obviously colluded with one another to decrease the payout. There's no way you can prepare a quote for a car that has not been in your possession for 3 days. LiesYvette....you're a terrible person. Dishonest. Rude...sneaky... manipulative...and all around just bad.DO NOT TAKE YOUR CAR TO THIS BUSINESS.

  Golden Boii
3 years ago
30 Days SinceBeing a youthful driver is very difficult, but being a youthful driver with a new car is even worse. I was in an accident(my first) and the damages were over whelming. I knew from the start I wanted the best of the best. I got exactly what I was searching for. My Car was a sore sight, but after being repaired you could not tell me I was involved in an accident.It has been around 30 something days since I got my baby back with no issues. I had a more than welcoming experience during this time and better yet my car is back to normal.I am extremely proud of the decision to take my vehicle to DFW Collision, I could not see my self doing it any differently.

  Kev Geo Koshy
4 years ago
Amazing customer service, I haven't gotten my gf car back yet. They work with all cars, we took our Acura tlx to be fixed. They are very diligent with texting and calling with updates. Car got done in way earlier than they initially said, going to go pick up tomo!! Will update afterwards.

  David Jenkins
a year ago
Rude. When I asked if they would estimate the damage to my vehicle, they asked if it was an insurance claim. I said no and they hung up on me. Good bye and good riddance.