Caliber Collision

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Izabella Hernandez
3 weeks ago
So so pleased with the work that was done on my car and it was all done in such a timely manner.. they estimated that it would be done in 2 weeks and it was done in 1! The customer service was even better! They kept me informed of the progress on my car almost daily and that was something that was greatly appreciated so, THANK YOU Caliber Collision! You made a very stressful time so much more easier to deal with

  Robb Boyd
4 weeks ago
Our experience with Caliber Collision in Arlington, TX, was exceptional, especially due to the proactive communication and personalized service. Michael, whose last name escapes us, was particularly noteworthy for his dedication. He frequently updated us, ensuring a smooth process for our son's car repair. The team's work was impeccable, reflecting their commitment to excellence and customer satisfaction. We highly recommend Caliber Collision for their professionalism and the peace of mind they provide. A heartfelt thank you to Michael and the team for their outstanding service.

  Traci Kwasnick
a month ago
Caliber did an awesome job on my repairs! The staff was really friendly and my service advisor (D) was AMAZING! He kept me informed throughout the repair process and my vehicle was ready on time I would absolutely recommend them to my friends and family!

  Lane McCall
3 weeks ago
Excellent job by Jeremy and Michael. Made the bumper blend in with the old vehicle. Also, kept me up to date with completion times. And when it looked as though it would be a while waiting on the parts they offered to put the old bumper back on and have me come back so that I was not out of a vehicle for too long.

  Kevin Lonnquist
a month ago
They worked on my Honda CRV and were very resourceful on how they could find a part - like finding a needle in a haystack - that would finish the job. Led by Michael and Jeremy, they were thorough. Could not tell the difference between how my car looked before my accident to how it looks now. Plus, I was pleasantly surprised to know they washed and waxed the new parts before I got it back. If your insurance company works with them, you should have all the confidence they will get it done the right way for you. This isn't fluff. This is the real deal.

  Steven Bagby
a month ago
Based on my experience, not great. They did not connect a temperature sensor, so the light was flashing on the dash. The center consul was not put back together correctly parts were still left in the backseat.What I can see looks OK, but knowing these items are not done, and there was no QC, makes me wonder about the rest of the work.

  Lelinh Khamthong
6 months ago
They did an amazing job on my car! Although, it took a while it was a big repair after my accident. They took their time with my vehicle and gave it back good as ever! Dee was a great service advisor by far and I appreciate you guys services.

  Gary Allridge
4 months ago
***PLEASE READ*** I want to start this review of by saying I owner a collision center for over 10 years and was and insurance adjuster for close to 5. I have plenty of experience in the field. Dealing with this particular Caliber has been the most horrible experience ever. My car arrived to their shop at or around March 20, 2023. I just took delivery Nov. 17th. Now I am not blaming them for taking so long. That was not their fault. It was a back ordered part. What I am upset about is the things that they can control. Communication. Customer Service. Quality of the work. Etc they never communicated with me. I always had to reach out to them. I went to picked up my car on Nov 10th. I was expecting the manager(Josh)to greet me and neither him or my service advisor(Dee)was there. They left it up to someone else who did not have any history of my repairs. The vehicle was filthy. The paint was dry sprayed. The rocker molding was loose. I refused to take delivery. Several days went by and I never heard anything. I finally called the Regional Manager, Chad Mitchell. He apologized and said they everything was getting resolved. I got a call to pick it up. I arrived on Nov 17th to take delivery. Everything looked fine. I took delivery and had not even made it a mile away when I could notice the tire that was supposed to be repaired seemed out of balance. I turned around. I told Dee it was not driving right and he test drove it while I rode shotgun. He seemed clueless. Maybe he was mad at me because I held them accountable. I told him I could not leave it and went home. I took it to a tire shop and they confirmed that the wheel was damaged. I called Chad and told him. He said he could meet me at a different location to have it corrected. Needless to say that was 3 days ago and I have yet to hear back.This whole ordeal is unprofessional and subpar from a customer service standpoint. I will try to escalate this to a corporate level and see what happens. I would imagine nothing.

  Mariah Ramirez
a month ago
The insurance company referred this place and everything was a breeze my vehicle was available 3 days ahead of time and they always kept me updated with every single thing they were doing I loved the website they also sent me I think it was called car Wise for my memory and it told you all the repair that was done and the estimated cost so I highly recommend this place with anybody that has anxiety even about the little things is totally worth it also I recommend Jeremy who deserves a five-star rating all by himself!!!!

  Oscar Castro
7 months ago
This was possibly the worst experience ever. My vehicle had to be transferred here due to high volume. No problem right? Wrong! The lack of communication for one. I had to call and get updates on my vehicle because the follow up calls didn t happen. Tried to let them do their job without being that customer. Well, I should have probably been that customer. I was told the vehicle was done and it was going to be transferred back on a flatbed to my original location. Who the heck is overseeing the final completion?? Bumper was crooked, paint was chipping along the corners, dents in the door panel weren t fixed, badges were missing on the doors that looked like orange peel and not to mention the check engine light was still ON! Sent it back, so off it goes back on the flatbed. Was told a week turnaround that ended up into almost 4. Said the paint didn t look quite right so they wanted to make it perfect. Got it back and still no badges, paint on the doors weren t buffed, mud guards broken. I gave you guys 2 chances and it literally felt like y all didn t care. I refused have it transferred on the 3rd try. Can you blame me? This was a promised in 1 month but y all ended up missing the 2 month mark by a couple of days. I finally got it fixed at my original location. Caliber as a company is great. My experience at this location was not!

  Corliss Bunkley
6 months ago
My car was rear ended for the second time in a year. Although the customer service needs some work (I had to call to see if they d started on my car and they were almost done) they did a phenomenal job. It looks like I just drove it off the lot. I also appreciate that they washed and vacuumed the interior.

  GreenEyed Panther
5 months ago
Customer Service was professional and courtesy but their quality of repair is undesirable. The car was dirty when they return it to my wife. It was never washed, which is pretty much an industry standard, so it had the addition of shop dust and dirt, dirt from the tow process, and neon ink from Caliber writing on my car. The most offensive thing was the use of a non OEM inferior tire on my 2 year old car when the OEM tire is literally in stock 1.7 miles away. So my car physically looked worse then prior to my accident and I wouldn't have expected that.

  Joey
4 years ago
My car was repainted faster than they said and the staff was extremely friendly. Their quality of work was amazing. My car looked way better than I could have hoped for when I got it back. They also offered a lifetime warranty on the repairs.

  Luis Garcia
4 months ago
My service advisor, Michael was amazing and kept me informed throughout the entire repair process. Highly recommend.

  Genevieve Cloquet
2 weeks ago
Great service and communication! I appreciate their help. It was timely and efficient which was fantastic!

  Isaac Cantu
2 weeks ago
This Is the place to go if you want excellent service and professional work on your vehicle.

  Ali Bahadori
a year ago
This body shop left an awesome impression on me. My car body repairs and paint jobs were performed in a timely manner and a professional way which completely satisfied my expectations. I should appreciate Mark who is a professional and a customer-oriented manager of this shop. He's a really great, honest and nice person. He followed up every single repair detail about my car to be done in an efficient way. I also need to thank Ray who took care of my car repair jobs initially. They are all professionals work there and I enjoyed being their customer. Thank you Caliber Collision!!Services: Painting, Body & Trim, Battery

  Rejene Phillips
a year ago
I got into my first accident one day before Thanksgiving in 2022 and I had no clue what to do. My front passenger bumper was impacted greatly and these guys made my car look like it was brand new. They cleaned the inside and applied a fresh coat of paint. This was my first car accident and they made it a headache free situation by repairing it SEVEN days earlier than expected! Talk about outstanding customer service. I highly recommend this place.

  Cody Clifton
4 months ago
Smooth repair process, enjoyed all of the interactions with the advisor responsible for my car.

  Jonatan Feliciano
11 months ago
Melissa and team did a phenomenal job in getting my car nice and sexy again. I appreciate the consistent communication and transparency! You guys rock and if I ever need work like this done I ll be sure to be back! This is the shop for accidents they get it done!

  Michael Stone
9 months ago
Mark Ledezma and Ray Chairez did a fantastic job at restoring the rhythm of my life. They are super quick efficient and even found more damage that I did not notice. They repaired my vehicle and took care of everything in which I didn t have to lift a finger. If you need any collision service I highly recommend seeing these guys!!Services: Painting, Electrical, Body & TrimServices: Painting, Electrical, Body & Trim

  Shanna Wynne
a year ago
I had to file a claim with my insurance and this place was listed as in their network. They had an insurance representative on site to evaluate my vehicle and handle all the required paperwork. They did take longer than expected to get the work done - but they have automated text messages that update you when there's been a change (updated timeline, etc.). When I called later to inquire further, they were all very polite and helped me out. Also - when I was supposed to be picked up by the rental car company and they were running late, someone from the shop dropped me off! That was really appreciated.If you need work done, and you want great customer service, go here.Service: Body & Trim

  Emily Skibitsky
7 months ago
Car looks and drives better than it did when I gave it to them! Friendly, fast, and delivered my car to my house for me when it was done. Very satisfied!!Services: Tires, Steering & suspension repair, PaintingServices: Tires, Steering & suspension repair, Painting

  Meredith Brooks
5 months ago
Lorenzo was the best!! He takes care of you and your car. Would highly recommend.Service: Body & TrimService: Body & Trim

  Kassandra Hernandez
a year ago
The folks at Caliber Collision have always done a great job for me every time I ve had to use them. Jason Pickett was my service advisor. He kept the communication line open making sure my concerns were acknowledged and the repair work was done right. The GM Marcos Ledezma came out at the time of completion and made sure I was satisfied. I really appreciated his positive can-do attitude. Definitely come out and see these guys to get great work doneServices: Tires, Painting, Body & Trim, Battery

  Stephan Deschenes
2 years ago
Was absolutely impressed with the work done through my insurance.They conducted a thorough inspection, alignment, replaced my front bumper and painted it as well as took out some scratches. The worked done was about a month faster than three other places that told me it would be done mid-March. Communication was awesome the entire process, I HIGHLY recommend going through this location for any service needed!Services: Painting, Body & Trim

  Lucinda Gonzalez
a year ago
My car was in a wreck and the suspension was damaged on the passenger rear side and other cosmetic damage, bumper, rim, and a few other minor things were damaged in the process. Not only does my car look just as good as it did before the wreck it drives smooth too. The passenger side sensor was damaged and the manufacture had them replace both sensors. It took a little longer to get them calibrated but they got it done. I d rather have them take the time to get it done correctly than rushing and give it to me back. Thank you to Jason and Marcus for your help in the process.Services: Tires, Steering & suspension repair, Painting, Body & Trim

  Summer Breeze
a year ago
My car was hit by a neighbor while sitting at a stop sign, in June 2020. Because of reaching the 2-year statute, I had to get my car in to be inspected in order to file for damage repairs through my own insurance.I explained my situation and the need to have the estimate done right away.. First I was told it would be the end of the month before a spot would open up for me to bring my car in. So I requested to talk to the manager.Mark listened and made an appointment for the next day. I know I may have put him on the spot, but he came through like a champ and took my worries away. The estimate and photos were uploaded and sent to my insurance company. And without delay, my claims handler took it from there.Thank you so much, Mark! It will be my pleasure to recommend you and your Caliber Collision location to others.E. Johnson

  Gail Price
a year ago
From beginning to end the staff was Great!!! I had afew issues with the insurance company and my lien holder but they completed me car and helped me work with the lien holder. With customer service being almost nonexistent it's nice to find a business that still provides Great Customer Service!!!Thanks Caliber for a job well done!!!Services: Painting, Body & Trim

  June Ritchlin
3 months ago
They did an amazing job and made the process so easy for me.