Pilot Travel Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Guillermo Alamos
5 months ago
Worst truck stop, they dont accommodate their drivers at all. Kevin their manager is power hungry person. He couldn t give me any solutions other than calling the police to help me move at night. Kevin the manager all he did is smile at me and made me feel like he can just walk all over me and ruin my night. I m oversized, and I can t drive at night because of dot regulations. I am parked here and I am not blocking anyone what so ever. I just need to be here until sunrise when I can move again. I don t mind paying for 1-2parking spaces. But there was no spaces next to each other. All he could tell me is that we don t accommodate oversized drivers. That to me is discrimination. If more truck come and park next to me and start blocking flow of traffic. Then I understand why they have to move. Now I have to go park on the side of the road somewhere and put me and others at risk. Worst representation of Pilot Travel center. Loves truck stop is 100% better than this. Unbelievable.

  Kati Ulrich
a week ago
Would rate negative stars if I could for this location. Pump was messed up charged our card multiple times to be rude to us and talk about us right in front of us. Honestly shocked at the level of service we received. Definitely threw some issues in our travel day due to spending so much time to "try" to resolve. Do better.

  Garrett Jones
a week ago
A little run down but the real problem was that when I tried to use my credit and debit card at the tank, they were both immediately charged $151. I didn t realize that until I tried my second card. Fortunately I got it worked out with my bank after it notified me of a fraud alert but something was definitely wrong there.The cashier unfortunately had not been trained to help in this situation at all and was not helpful.We usually go to Pilot because they are cleaner and seem more secure but apparently not.

  Melissa Hope
3 months ago
We were just passing through and wanted to comment on the staff. Every one greeted me and my family with smiles and very kind! The Subway sandwiches were delicious! And even when I was sitting in the car I still saw respect at the door as a staff member was cleaning windows and paying attention to customers. You guys are awesome! Have a happy New Year! God bless!

  M S
2 weeks ago
Sometimes they honor misleading/mislabeled/mispriced products, sometimes they don't. Something that's 2 for $6 and buy 2 get 1 free, should be $6 for the three same items, but it wasn't. Deceptive pricing to not honor that, with as much labeling on the products..

  Wade Troth
a month ago
Bought fuel and swiped my rewards card. Bought fuel and no rewards given. Tried to email a bill of laden. Store doesn't accept electronic messages (emails). They accept fax, if you have 30-40 minutes. Berkshire, Warren, you can do better. Give half your money to poor causes, how about updating your facilities to the 21st century?

  Noemi Milanez
2 months ago
I was told by an employee that I had to move my vehicle because there was a two-hour parking I had just arrived and was there for 30 minutes. The employee was banging on my window very hard and I felt threatened. He told me to leave. I had just gone inside and had just used the restroom and bought food. I was sitting in my vehicle. I didn't want to argue so I left. Not RV-friendly either.. The employees are on a power trip. What a dump and dirty establishment and women's restroom was dirty and it smells awful.

  Chris G
a month ago
Staff is rude. One of the employees boyfriend is a tow truck driver contracted through the city and 5 mins after I broke down *outside* of their parking lot she had already made a police report because her boyfriend was on call hauling cars to impound for the city that night. Didn't even give me time to work it out before she was already trying to profit from my misfortune

  Joseph Baker
2 months ago
This is a random stop that I make and Stanton, alway hard to get in and out of, they to expand the lot, but Jim Haslit is going to get the most out of this property. If you're planning to stop here and take a shower good luck, there facilities are very small. The staff always seems like they're on edge and it's probably from dealing with the local townies, that have a huge meth problem in the area. There is a sea of lot lizards roaming freely about. Despite all of this, the pumps are in good condition. Any professional truck driver I would say this was a definite recommend.

  George Myers Jr.
4 months ago
Unreliable & unbelievable management making drivers leave the truckstop, even when they are not parked near a no parking sign. Maybe it's because we're near Memphis, Tennessee, with all their towing mafia going on.Definitely won't be back to this location, but it appears my business or lack thereof will have little effect at this location.

  Travis Hatfield
6 months ago
I m convinced whoever designs these parking lots has never even seen a semi truck, absolute cluster. But this stop is fairly clean, and the people are very nice. Grace is an excellent customer service person and earns this stop extra stars for sure

  Juan Palacios
a year ago
Very friendly people nice and clean they have good food And at end of parking lot there s a hotel For people who want to sleep and rest

  Nathan Shacochis
4 months ago
The new Ford plant is putting a high demand on this store that s rockin and rollin at 6am and 5pm. One thing I have to say is that upper management is terrorizing its front line employees by forcing them to announce Welcome to Pilot! each and every time the door swings open. We have 5,000 cars parked at the job less than a quarter mile away, and if only 20% of those would consider stopping here then that s 1,000 people per day opening and closing that door, and the poor old lady working the counter is running herself hoarse trying to say hello to each and every one of us! Upper management should be ashamed if this is mandatory

  Ahmad Washington
2 months ago
I ve been standing here waiting 45 minutes for one shower to become available. I m the only person waiting too. Nobody in front of or behind me

  Jazzmen Goods
3 months ago
Gross! While I was washing my hands in bathroom a employee came out of stall and went straight to floor. I asked if she was going to wash her hands she ignored me while she was looking at her phone and walking onto sales floor.

  Roger Rodrz.
6 years ago
This is one of the most different Pilots I've seen in its way of the store as it it's built parking lot is also very very difference is a little uncomfortable the way it is built entrance and the exit is it going to go put gas and it's going to be a little uncomfortable to get out if it's a little crowded the inside is completely Square. But you can eat some chicken in Chester or have a sandwich in Subway

  Jonathon Molette
2 months ago
Wrose place every to take your business boycott this place. They are not nomad friendly too small for big trucks. RVs, trucks with trailers our oversized loads. I'm working at Blue Oval so I stop here all the time go in the back of my RV eat my food then leave they tell me I can not park here its only two hours of parking I did not look at my receipt but I made a purchase at 7:03 that means I still could park there until 9:03 I'm a customer they don't want your money

  Tyler-Wayne Fleming
4 years ago
Great employees, ready to help you in any way. I ate lunch here, and what I really liked about it was it has an area where you can sit down and eat. There was alot of traffic in and out while I was there but the line at yhe counter was not a long wait at all. I personally will be going here again in the future and would definitely recommend to others too.

  Tricia Shoemaker
6 months ago
Came in at 8:30 only to have to walk in cause pumps didn't take card. Asked for 2 chicken biscuits- they aren't cooked. Went to subway they only have white and wheat bread. Try to pay with gift card told Machine can't take them. What kind of scams are you running? I'm a local this is NOT acceptable. Think I will take my business else where!

  Satinderpal Dhillon
3 weeks ago
Subway is not 24 hrs and they should mention that , I putt my break only for subway and it was closed by 10

  My Names Margo
5 years ago
STOP HERE!!Just stopped here to use the restroom and it was SO clean I had to review. The manager just was checking the restrooms to make sure they were cleaned well right before I came in. He was courteous and asked if I minded to wait a moment while he checked. We topped off our gas, and inside there was a Subway and Chester s omg with other mini-mart food. This is also a truck stop with showers for over the road truckers.

  Z W Thomas
5 months ago
Chester's Chicken ZERO Stars me and another driver asked if the food was fresh was told yes the food was cold talked to the manager she argued me down about my own experience. Will not return

  Jason Griffin
7 months ago
No central air in shower 7. It's 2300 and 80 degrees outside. Hot water was the only water available in the shower...the shower with no air conditioning.The franchises closed for the night. When I got out of my unwanted hot shower I had no good food available.Pilot is trash. I will take my $500 fuel purchases elsewhere.

  EJ
4 months ago
I would be lying if I told you that this was a decent truck stop.. poor attitudes, not helpful, dirty.

  Sal Kresil
11 months ago
Staff does a great job. Shower had luke warm water and occasionally gets cold and hot randomly. All else is clean, well stocked, and organized. Good deals on cigarettes.

  HENRY FORD
4 months ago
Absolute worst truck stop in history, from location, to service on the inside to not maintaining any order for the parking lot, not clean, nobody wants to work

  Matthew Falls (lobstahtrap)
9 months ago
Tried stopping in for fuel. According to Flying J app this location is RV friendly. It is not. I left without fueling. Had to wait for a customer to leaving parking space to make left turn to get my Class C (32 ft) and TOAD out of far right fuel lane. Please don't list as RV friendly if not.

  Mark Lickwar
8 months ago
I work at blue Oval. I come in at least 4 days a week and order food.I've been requesting for my mash potatoes and gravy be separated, and every time there slapped to gether in one portion slot , resulting in the gravy getting all over my food even the outside of my try, and no where on mash Potatoes.Can you please provide a separate container for the gravy. Please

  Jack Boyd
a year ago
The young man cleaning the men restroom need a pay raise. This is a Very Busy truck stop. But the Men room is the cleanest I seen in a while. Most are lucky if there is paper and towels. Forget about clean floors.You restroom is very clean.

  Gay Jet
a month ago
Security gaurd is equivalent to a trash can. Keep your minimum wage job.