Firestone Complete Auto Care

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Epic Bikeshop
a month ago
We purchased lifetime alignment for my kia soul ,I got tired of paying over $700 for a set of tires at Firestone and when we started getting it aligned using tires I bought for $232 for a full set on Amazon they started telling me parts in my front end were bad and couldn t align it correctly ,I replaced the parts myself for $40 they were going to charge $312 to replace them and come to find out those parts weren t even bad but I already bought them and just put them on ,in the 6 months I got 6 alignments and the car drove worse and worse with each alignment until I couldn t drive it in the rain because it was so squirly,my tires in that 6 months and 6 alignments are now bald and my rear tires are like new!,on my 6 th alignment the mentioned that it could be my rack and pinion going bad and it would be over $1500 .i got a second opinion from holinsworth and had them do a full inspection and determined the only thing wrong with my car is the alignment! $100 later and my Kia hasn t driven this good since new ! This ordeal cost me over $500 to recover from and endangered my life and prevented me from going to work when it rained .when I confronted the salesman at the desk he said there were new workers there and need more training and the alignment racks were malfunctioning and he d have the manager call me ,he never did so I called the customer service and made a complaint and she said someone will call in a week so I called again and talked to someone and they said there is no record of my complaint and would call me back in a week and they never did so I called one last time and got the same run around , this corporate company doesn t care about its customers or their safety and is a well played scam .you will find integrity at your small mom and pop shops rather than this heartless soulless corporation .the better business bureau is going to know about this .

  Nikki Brian
3 weeks ago
Brenden was very helpful, helped us save money. Very friendly. He went over the cost with us for the tires. No pressure sell. We bought 5 tires for our Toyota FJ Cruiser. 265/70r16 SureDrive. Tires ride great.

  Real OG
3 months ago
Unhappy with knowledge and service would be a HUGE understatement with this business. I sent my woman here since she had originally purchased all of her tires and had their so-called "warranty." She came in to get a replacement on one of her front tires that had a large lag bolt lodged near the sidewall of the tire. For those who dont know, anything close to the sidewall should NOT be patched or repaired for safety reasons. Of course, the tire she needed was not available. Not a deal breaker by any means since they can't stock every brand/size tire. They did, however, offer a USED tire instead, which was shady in itself, in my opinion. A new tire should have been installed regardless especially with the warranty. I spoke with the the "service manager" named Rueben and had asked him to take a tire tread depth measurement on all the tires to see if it was going to be better to replace all four if it was getting close to time. To make matters worse, his response was, "We don't have any tread depth guages in the store. I have been doing tires for years and just use my finger to test depth." No simple equipment in the store?! Thats like going into KFC and them not having breading! They sent my woman away on a tire that was not safe at all to be driven on, and to me, knowing good business practices did not sit well with me at all. For the life of me, I don't know why anyone would even give them any business.

  Vanessa Crookes
2 weeks ago
I missed my morning appointment, but they kindly fit me in during the afternoon. Every interaction with the staff was a pleasant experience. Definitely will be returning to purchase my tires when needed.

  Rockann Mosser
a month ago
Do not bring your vehicle here! We went in for an alignment, were told that they did the best they could to align but my car had so many problems that they could fix for around $2000 but otherwise nothing could be done. We went for a second opinion and come to find out the problem was that our car was out of alignment!!! That s all.Worst place ever! Stay away, there are other places more honest and worth your money.Also, customer service sucks. They do answer the phone,, but that s it. Just a big scam.

  Jason D
2 months ago
I brought my truck in as my brakes would fail intermittently. They replaced pads, resurfaced rotors all around and replaced one caliper$$$. The brakes were still failing. I brought it back and they said they didn t know what was wrong. I took it to the GMC dealership and they said the brake lines had air in it and bled and flush the lines. They said it didnt look like it was done. I asked it that s part of a break job and they said yes. So I was charged over $200 to have what should have been done already by someone else plus time loss at work for 2-3 afternoons. When I called the manager at Firestone he would not acknowledge the mistake or even apologize whatsoever or even try to offer a deal. I told him I have moved on and got another vehicle but if he could make things right and offer a price break on some tires for my new vehicle I bought that needed replacing that would be great. He couldn t even do that. He gave me market prices after I lost $200+ plus and sitting for 3 separate afternoons waiting to fix the same problem of time lost. Looking at all these other reviews it seems I m not alone in really bad service. The sad thing is I gave the mgr there a chance to make it right plus I was ready to pay for all new tires for my wife s car also but they let pride rule the day. It s a shame.

  Pearl Perry
2 weeks ago
Springfield location is the worst at customer services and will try to sell you merchandise that you do not need. Took 1 hour and 30 minutes just to get a tire patched while associates stood around and talked to each other

  David Troncalli
5 months ago
Was in town briefly lto look at a vehicle that was for sale and noticed a nail in my tire while eating lunch. I thought I was in luck when I saw this Firestone across the street so I popped in to see if I could get it fixed before driving the 50 mile trip back home.Three hours or I could drop the car off and come back at closing. I explained the situation to no avail and was informed it was the best they could do since I didn't have an appointment... like I was supposed to have known I was going to pick up a nail in my tire during the brief visit.I completely understand that other customers were ahead of me having tires installed and/or other maintenance work done, but to put someone in somewhat of a tight spot off for three hours because they didn't know ahead of time that they were going to pick up a nail in their tire, is ridiculous. Anyway, we left and went to an independent tire shop not far down the road that had us fixed up on the way in about 20 minutes... and yes, they had other customers ahead of us too, and we didn't have an appointment with them either.Someone needs to explain the concept of customer service to the crew at Firestone in Springfield TN... because they seem to be a little lacking in that department.

  Teresa Martin
3 weeks ago
Great service, very helpful and they listen to you when you have an issue. White House TN, and Springfield TN are awesome!! Both are super nice and as I stated very helpful.

  Andrei Fish
6 months ago
I was in this place first time and people who work here was very very nice. I need change my front tire because we going to Canada and nobody can help me in this area but this people make my day happy. They did quality job and everything was fast. God bless you guys. Only 5 stars

  TJ Staton
5 months ago
I can t say enough about how helpful, knowledgeable, professional and accommodating the guys at our local Firestone have been for us. I don t want to leave anyone out but I ll mention, Patrick, Todd, Brennan and Ethan who have helped explain all that they were doing. I m feeling very confident that my family will be driving safely from now on!!

  Stacey Cagle
2 months ago
Very kind and helpful associates. Very clean facility. Gentlemen were very helpful to me to make sure everything was covered. This will be my 'go to' Firestone.

  Steve Childs
7 months ago
I take all my cars here and have had all levels of service over the years from bad to good. My most recent experience isn't so good. Took it in on a Sunday and told it may be Monday before it's looked at (which was fine) and got it back Tuesday. But the issue i have is I just imported my service records by their app - I told them full synthetic oil change and they gave me a synthetic blend instead. Maybe it's an error but I'm disappointed as that's not what I wanted.I will say in the past with other vehicles with the lifetime alignment I've not been given the paperwork on the before and after of the alignment in and out. I brought a vehicle back once after it supposedly got an alignment check and the steering wheel was off center. Never got paperwork - I asked them to fix the steering wheel and then magically I got paperwork saying it was out of alignment but it was fixed. Which I'm LED to believe they didn't do the job right the first time. ALWAYS ask for your paperwork to keep them honest.

  Posida
2 weeks ago
Perfect Customer Service went up there we couldn t fix the problem on my car and the gentlemen took care of me with a full refund!Thank you Ethan, Brenden , and Anthony

  Gloria Moore
2 months ago
Some services are extremely overpriced (tires). Hard to get appointments now due to shortage of employees I'm assuming. Use to be my service center but they have fallen off alot.

  Peggy Kelley
2 months ago
Brandon was awesome!!! I was on a time crunch and he fit me in. Great attitude. Would recommend this location to anyone!

  Shannon P.
a year ago
They serviced my company car. I m my view- it was necessary to make an appointment. Great crew- friendly, helpful. Nice waiting area or places to shop if you walk over. I had an 11:00 appointment for new tires, and they did not take the car until noon. I was out after about 2 1/2 hours total. I have to say- I did not think it would take that long. I wish they had explained that so I could schedule the day better. Other than this- a really good experience.

  Marie Hughes
10 months ago
Well I had a 3pm appointment got there at 250pm guy at front was on phone with a woman looking to buy tires he seemed like it was a annoying job as he was rolling his eyes and hitting counter.I didn't mind so much because I had just walked in and he was already in full conversation. I waited 10 minutes. But once he ended the call he didn't ask me what I was there for, the phone rang and he picks it up and starts talking tires with the gentlemen caller. Now I'm upset. The thing he should done was put that person on hold took my keys for my oil change appointment then go back to the call.So after 20 minutes I walked out.He was very unprofessional.I don't know his name wish I did.I got home and called and ask for a early morning appointment for next morning but they could only do Wednesday morning at 8 am.I got there at 730am. Got my car taken in fast the new gentlemen at desk was kind. I even picked a deceased yellow breasted chat bird from front door who apparently hit the window and died. I ask for a paper towel and moved it to grass so clients don't want to see a dead bird at the front door.My car got done fast so I'll gladly come back.

  Carmen Roach
a month ago
They are excellent!! Wonderful service!! Very polite and super nice!! Brenden Pridy is the best!! I will definitely be back!!

  Carol Thompson
a month ago
Thank you for your professional, kind, quick tire replacement traveling out of state and running over a screwdriver challenging!

  Sarah West
3 days ago
Ethan was great! Answered all questions and was super friendly.

  Tiffany Green
a month ago
The workers were friendly and informative, and the service was fast (much faster than expected).

  Anthony Strickland
4 months ago
Was very good very easy on the vehicle only thing I didn't like is they put a sticker on my fresh tint after I told them not to

  Mark Houston
a week ago
Good courteous professional on time knowledgeable service at this Springfield location keep up the good work men hard to find shops like this!!! I would recommend them to anyone who needed service....

  mastermetaldesigner
8 months ago
Took my car in for a brake job, oil change, idler pulley needed to be changed & asked to have the ac recharged! They looks it over and wanted me to take it to someone who rebuilt motors and have my valve cover gaskets replaced! I didn t want to do that so they refused to work on my car! Asked me to take it away!A auto repair shop that don t want to work on your car!I hope they close there doors soon!

  Victoria Irving
2 months ago
Everyone was courteous. The service was preformed in a timely manner and the charges were reasonable.

  Hootie Dootie
7 months ago
This shop is incapable of keeping appointment times or replacing tires in less than 3 hours, and won't be able to service your vehicle on a scheduled appointment. You're better off driving on a flat.

  Robert Joffe
3 weeks ago
Appt kept. Fast service. Good job. Clean when returned. Professional.

  Misty Ring
4 months ago
Took my car in to get a tire patched...took over an hour just to put a patch on! Otherwise it was fine & the price was reasonable

  mary gunter
8 months ago
Gavin specifically Is an extremely hard worker. He is dripping sweat working by himself. In the back yet squeezed me and to fix my tire. Knowing that I'm a nurse and have to be at work in the morning. And I could not be more appreciative. I could get 20 stars if I would this man need to promotion. He is doing the work of eight people