Southern Pride Tire & Towing 24 Hr

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Wendy French-Dean
4 weeks ago
I was absolutely panicking and from the moment I spoke to Mark on the phone, I felt relief. He was so kind to me, told me not to worry because he was going to make sure I was taken care of. So kind and so professional. Real customer service!! Jimmy came out and was equally as fabulous. He didn t make me feel like an idiot which I already felt like one. Again, kind and professional! He explained every action before he took it. Thank you both for making a bad situation much much easier. Thank you for your kindness, thank you for being professional and most importantly, thank you for taking care of me. Absolutely, 5 stars!Wendy 3/22/24

  Sarah
a month ago
My fianc� and I got his truck stuck because the driveway at our cabin was so steep! The driveway was narrow, so it was hard to turn around, but we managed to turn it successfully on Sunday night. However, come Monday, we weren t as lucky. When attempting to turn around, so we could face out towards the road because there was no way for us to back down the driveway, we ended up sliding down the driveway. After trying to get out on our own, we called Southern Pride Towing. They were really nice and professional. The owner said he would have a driver call us in 5 mins. It took a little longer than that since he didn t have signal. However, once we got connected to the driver, they explained they were headed back to the yard to change out vehicles and would let us know their ETA to our cabin as soon as we sent the address to him. He told us that it would normally cost $300 dollars, but he cut us a deal since I only have $215 in cash. He also wrote us a slip that my fianc� can turn into his insurance to get some money back. Overall, we really appreciate how kind and understanding Dustin was to us.

  Bert Mann
5 months ago
Thank you Mark for the excellent service. The recover and delivery to our mechanic of my Ram heavy duty truck was great. I apologize for not picking up your calls to me. You were advising me of the ice on your truck bed. I was pretty twisted about my situation. Thank you for your professionalism and the lift to Enterprise. If you want to sell your 8n tractor please let me know. Great Service!

  Brooklyn K
2 years ago
Unfortunately our annual family vacation started off bad with a popped tire when we pulled into our cabin. We started calling towing companies around 630am and Southern Pride Tire & Towing is the only one that came to the rescue in 20 minutes to take our vehicle to a tire shop! They also priced us significantly cheaper than other places. Their service was great and we highly recommend using them. I hope we never are unfortunate enough to need a tow, but if we do, we will definitely use them!

  Travis Garza
4 years ago
Mark is literally the nicest guy, great life stories while receiving a quality tow from someone who s been doing it for many years. The guy knows the area and knows his craft. Would totally be friends with this guy.. let alone give him all my business when the unfortunate tow is needed.

  Mary Criscoe
5 months ago
Thank you to Southern Pride for taking such good care of us,when van broke down. They went out of their way to help us get van towed and fixing. Could not ask for better service. Thanks Criscoe's from Alabama

  Scott Parrish
8 months ago
Thank you!! Very prompt professional service. I spoke with Mark to have my canam defender towed to the dealership after the goats drove into down a hill into the tree. Arrangements were made and a time given and he showed up as stated. AMAZING. It s refreshing in life when a business does a great job and a positive review can be made.

  David Hale 865
3 years ago
Had these guys to tow a vehicle I bought that wouldn't run and they where really professional and the price of the tow was cheaper then anyone else quoted me in the area. So if you are ever in a situation and need a tow truck I would recommend giving these guys a call first cause you will probably save your self a little money...

  Scott Tate
3 years ago
Our RV broke down on our way back home and we had the luck to find this great company! They got us towed and fixed our RV! They were honest and did the work at a fair price! If you find yourself stuck on the side of the road do not hesitate to call these guys!Thank you! Truly Southern Pride!

  Brandon Smith
7 years ago
I have been trusting these guys for years now and they have always took great care of my truck. They have always gave me good prices as well. I recently took my truck in to get some work done they knocked it out quickly and when I mentioned I was in the market for some new tires they hooked me with the best deal in town. Highly Recommend Southern Pride!

  Drew Frazier
a week ago
Great service. Took very good care of our car.

  Jojo Hines
2 weeks ago
Thank You Guys again , theyre the Best n are the, Getter Done Guys , when others said they couldnt move me , they can n get in tight spots n they don't give up til job well done, HIGHLY RECCAMEND,,,,,,give them a call.. theyve helped me twice n a friends trk too , Thanks Again !!!

  Tina Maddox
4 years ago
Dustin came out after another towing company couldn't handle the job. We had waited over 6 hours from our first phone call to roadside assistance until the first company arrived. After having Southern Pride Tire and Towing assigned to pick up the pieces from the first company, Dustin was there in a very short period of time to rescue us on a Saturday evening In Gatlinburg! We were tired, cold, and frustrated. He understood our predicament and was very professional, personable, and able to haul us back to Pigeon Forge to our hotel in record time. We HIGHLY RECOMMEND this company and especially Dustin to help!!! Don't hesitate to make this your first and only call based on our experience!!

  Patrick Bowerman
6 years ago
Mark was awesome. I took my vehicle into him on a Sunday with a sheet metal screw in my tire. He saw me right away (instead of having to wait multiple hours at other places), and it turned out that I did not even need to have the tire patched because the screw was so small. I would definitely recommend him to anyone that needs Tire work or Towing.

  Danny Hall
10 months ago
Absolutely horrible service. He gives me one price then changes drastically the next day. Also not to mention the fact that personal property was released without my consent.I was also pressured to sign my title over. Which did not happen. He pushed for abandonment of my vehicle. After this happened is when it went from $680 and just 30 hrs later it's $900. Ridiculous! I would suggest that you go elsewhere.Service: Car towing

  Janice Daniels
6 months ago
Car trouble in Pigeon Forge! Mark came to our aid. Very professional and courteous. Came quickly. Highly recommend.Service: Car towingService: Car towing

  Mandy Schmitt
9 months ago
My truck died while in Sevierville on vacation and it was towed here. They figured out the problem, replaced the part and had me ready to go quickly. They didn t oversell anything. Excellent service and experience!

  Susan Tolin
2 years ago
Southern Pride was so helpful; our car was stuck in a culvert. It was about 8:00 at night and when we called, he promptly came out (25 miles away) and pulled us out. He was very careful and professional, making sure not to damage our vehicle. We couldn t ask for better people or better service. We would highly recommend Southern Pride Tire and Towing. Thanks guys!Service: Car towing

  Sean & Kendra James
2 years ago
Big thank you to Ed for helping us with a flat tire tonight. He communicated with us promptly and showed up very quickly. He was efficient and professional in getting the job done. While we hope to not need the service again, we would certainly recommend Ed and the Southern Pride team for your emergency tire/towing needs.Service: Tire changeService: Tire change

  autumn yant
3 years ago
On the way home from vacation we ran in to some transmission trouble so our insurance directed us to Southern Pride Towing and we could not be more impressed with them. They came to our rescue and even waited until we could get a taxi to come get us. He gave us amazing recommendations and was over all a very nice, professional guy. They worked with our insurance and our car is now in our driveway 4 hours away! We will tell everyone about them in the area. Hopefully we never have car trouble again while traveling but if we do we know who to call... we could not be more impressed!Service: Long distance hauling

  Maranda Haynes
3 years ago
Excellent Service. We are from out of town and our truck broke down while hauling our camper. I went through my insurance for roadside assistance. Couldn t have been more pleased with them sending Southern Pride. He let me know he could tow my camper to our site so we could go ahead and set up while our truck was being repaired. Thanks to Southern Pride Towing our vacation never missed a beat. 100% recommend them. Thank y all

  C. Almond
3 years ago
My truck broke down on my last day of vacation and could not be moved due to a broken ball joint. From the time I called Southern Pride Tire and Towing, he said he would be there in 10 minutes and sure enough he was there in 10 minutes. He had me loaded up and told me he could have my truck fixed by the next day. He kept me updated as to when the parts were ordered, estimated time to fix my truck and kept me updated on the progress of installation of the parts. I was back on the road and felt confident in his work. I highly recommend Southern Pride for all of your towing and automotive needs.

  Joshua Foscato
6 months ago
Only towing place that was available and called me back after trying to contact people for hours. Super nice trucks and equipment and was able to tow my lowered vehicle.Service: Car towingService: Car towing

  Anna Hurt
2 years ago
Unfortunately I had a flat tire that required my car to be towed and the tire repair at the shop. Southern Pride was beyond awesome! Very professional and attentive to my issue. I was up and running in less than an hour!!! I was very impressed with the quality yet fast service. Cannot go wrong with this awesome group of folks.Service: Car towingService: Car towing

  Jacob Fortenberry
a year ago
DO NOT USE THESE GUYS UNLESS YOU WANT TO GET RIPPED OFF! Their shop was litterally 3mi away and towed our vehicle less than a quarter of a mi and was charged $100. We will definitely not be using these guys again! My wife asked the owner Mark Myers a couple of times of how much it will cost & he kept changing the subject, shows up super late, & almost bent our front axel when he was loading up.I should have read the reviews before calling this guy, and hope you read this before you make the same mistake that I did. Leason learned! I will never make that mistake again. Please be sure you get more than one quote before allowing these guys to take advantage of you.Service: Car towing

  sabmcbee
2 years ago
I got into a car accident about two months ago in Tennessee. I m not from the area and this towing company went out of there way to help me and my friend. The owner, Mark towed my car to his lot, and helped me and my friend get to our cabin in Gatlinburg. I honestly can t thank him enough for everything!!AMAZING COMPANY, amazing owner, beyond helpful and knowledgeable. Extremely professional. 10/5 stars for sure!!Thank you so much again!!Service: Car towing

  FLORIDABOY407
3 years ago
My family and I had went on vacation to Gatlinburg TN. On our last day there my rear end on my pick up truck went out. I called Mark at Southern Pride towing they came and had us towed within 30 minutes! Him and his staff put my truck on the lift as soon as we arrived at shop and found the problem. He gave me a very reasonable quote, he located me a whole axle and rear end in Birmingham AL. It was shipped to his shop an installed and me and my family were back on the road within 24 hours. It was a real pleasure doing business with Mark and his staff they re very good people and do great quality work! I highly recommend this place they are awesome!!!

  wilfred dillon
2 years ago
I'm not a fan of waiting around for some guy to come to rescue when you are in need of a tow truck. It was amazing the attention and care which I was treated from Mark, who answered the phone and said that someone would be there to pick up my car in 30 minutes or less. Of course I didn't believe it, but boy was I wrong. Mark came to my rescue and made me feel like someone else care for me. I highly recommend Southern Pride Towing. Professional and friendly service

  Cher Wright
4 years ago
Today, SATURDAY.....The owner of Southern Pride offered to pick my parents up at their home if they couldn't find a ride to pick up their vehicle that was in for repairs.I was available to take them, but appreciated the offer as did they. As my mom settled her bill with the owner, she casually asked how much back brakes for my car would be. He gave us a quote and offered to get started on them now if we would like.It is often hard to coordinate family schedules, but we were already there, so why not?He not only replaced the brakes, he showed us some issues that I suspected, and others I was not aware of. I appreciated him taking the time to track down the parts I needed on a Saturday in the heat of the day.We stayed cool and comfy. We all rode out of there in quieter, SAFER vehicles.Thank you kindly SOUTHERN PRIDE!!

  Courtney Alford
3 years ago
We were up here in Tennessee on vacation and right when we were getting ready to head back to Florida we realized there was a hole in one of my tires and it was completely flat. We found Southern Pride and with the reviews we decided to give them a try. We called Mark and within 20 minutes he was there and had the car strapped on and took us to a tire place he recommended. Very quick and easy. Mark was awesome, great conversation too! Could not recommend this towing company enough.Service: Car towing