Goodyear Auto Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Gabriel Rollins
a month ago
Great friendly staff! They really went above and beyond. I took my car in for 2 new front tires+alignment, and due to my front bumper being bent they could not complete the alignment. They let me know and I told them they could go ahead and try and bend it back to do the alignment. They bent it back to shape, and completed the alignment at no extra charge!

  jody tansini
a month ago
Malcolm is the one I spoke with at store. He was so friendly, patient, kind and got me in and out in no time so I wouldn t be late to work. I will use them again a positive experience!!

  Lauren Cagle
2 months ago
Barbara helped me initially when I walked in- she was AWESOME- very professional and kind! The whole team took care of me from start to finish. I won t go anywhere else! Fantastic service!

  Olivia Rose
a month ago
I had a great experience at this location today. I had a tire that needed to be patched and was in and out in an hour. Not to mention the employee that helped was super friendly!

  Jasmine A
4 months ago
I've had the best experience with this Goodyear location. The staff are very friendly and top notch! Very grateful for their services and I will continue to service my car here in the future. Thank you!

  Nick Slavik
6 months ago
These guys were terrific. I'm from out of town (Kansas City, MO) and these guys got me right in, plugged my tire that was under warranty and made sure I could get back on the road with my family safely. GOODYEAR is the best!

  william clyde
2 months ago
I was able to come in and get four new tires and get a front in alignment within an hour and a half in the service was excellent

  H Brou
a year ago
I am so impressed with the team and manager support at Goodyear. They are a solid team that can be trusted when given recommendations for repairs. Originally they thought it was one thing, but when they went to go fix it it turned out to be something else. They called me immediately, explained the situation, and made it right financially! I really appreciate their honest recommendations, fabulous communication, and amazing work ethic! Way to go team!

  Thomas Enoch
a year ago
Outrageous price for balance. Took two hours. And no one was in shop

  Francesca Cicchetti
a year ago
This weekend I went out of town and noticed a nail in my tire. The previous auto shop I brought it to stated it was unpatchable due to its proximity and location on the curve of the tire. I brought my car into this Goodyear location , 15 minutes before they closed, and they took excellent care of me. I ended up needing 4 new tires due to the nail in one and general wear/tear of the ofhers. Steve, the manager, and his staff immediately greeted me and were able to take care of me right away. They were all so kind. Steve took the time to explain all the coverages available with my purchase and all the technicians worked so hard to complete the service in a timely manner. I truly appreciate their help and efficiency! I will be taking my car back for any other future work I need done. Thank you again!

  Kathleen Foster
a year ago
The low tire signal kept coming on in our car, so my husband called Goodyear at 405 Harding Place, where we had purchased two tires for our car. They said they could see it in an hour. We arrived in an hour and they took it right back. The tire had a nail in it. They fixed it, and rotated the tires, had it done within one hour and there was no charge. All that was super enough, but the Customer Manager, Malcolm Santos, was a delight! Friendly, kind and knowledgeable, I would continue doing business at this location just because of him.

  P Lawrence Heard
10 months ago
These guys are awesome. I had a nail in my tire pulled off the interstate made it to the store almost at quitting time they dropped everything and fixed my car angels of mercy. Do you ever need work done at the store please see Malcolm.

  Stephanie Goggins
10 months ago
They are very kind and even do certain car care checks for free of charge. I took my Mercedes to them and although they are not able to work on my truck however they did identify the problems at hand. Definitely recommend!

  carey shiflett
2 years ago
I have an older car that wasn t starting, needed new power steering as well, they did a wonderful and honest job with fixing my vehicle at a fair price! Had a battery issue a day after picking up and they offered to tow my car to them free of charge and replaced it at no cost to me (I had warranty on my battery) as well as fixed some wiring work they noticed was done incorrectly! Very accommodating and kind people. Will definitely be bringing my car back here!

  Daphne Owens
a year ago
I drive for LYFT and this is where my supervisor told me to take my Lyft rental car for service. The guys who work here are amazing. They're very knowledgeable and thorough about their job. They're very efficient and always complete the job in a timely manner! I'm so impressed with these guys that I'm gonna start bringing my personal car here for service. This is by far the best place to bring your car for any of your basic motor vehicle needs. So stop by and see the guys at Goodyear at 405 Harding Place Nashville, Tennessee. Thanks guys. You're the best of the best in Nashville, Tn.

  Ronee Bullock
a year ago
I'm from out of town and stopped in due to a car emergency. The store was very clean and welcoming. The technicians greeted me right away and quick to assist me. The Manager Steve was super courteous and very knowledgeable. He explained in detail what needed to be done to fix my vehicle. The unexpected visit was a pleasant one.

  Jacob Cron
a year ago
Update: They made it right. And there was no hassle. They fixed everything and gave me a refund for what I had to spend at the other shop. I am very pleased, thank you!Had my brakes done, 600 dollars, immediately took it back because it the stopping was awful (it was stopping just fine before but they told me it was getting close and needed to replace) told me there was nothing wrong with it and it just needed time for the abs to reset, after two days of still having the issue I drove an hour to a shop that I trust where I used to live, had to replace a caliper that this shop messed up and wouldn't take responsibility for..

  Barrett Caldwell
a year ago
First time visit to this Goodyear. Nothing but positive things to say. Malcom Santos is exceptional and straightforward. Nothing pushy about this experience. I walked out with new tire, rotation, and scheduled an oil change for the future because my experience was terrific and the price was fair! Thanks, Goodyear crew!

  Jackie M
2 years ago
Incredible service! Fast, easy and extremely friendly. Fixed my tire in no time and called me when it was ready. Great customer service and friendly atmosphere. This is the second time I ve gotten a flat tire in Nashville and came to this Goodyear and both times it has been a great experience.

  Curt Patton
2 years ago
This Goodyear location in West Memphis consistently provides a great service experience for my vehicle- I have a. 2015 Audi and I much prefer them to the local Audi dealer for minor and medium level repairs and maintenance. Doug deserves a special shout- out as one of the managers - he is customer service oriented , honest , and makes this location a place for corporate Goodyear to be proud of highly recommended !

  kirill kulakov
2 years ago
Service was quick, however we soon as I pulled away I realized my car is making a weird notice. The person at the front desk was able to fix it, I'm just surprised no one noticed that before I was asked up pickup the car. The problem was that my mud flap was bent into the wheel.

  Eli K
5 years ago
Terrible service and an overall horrible experience. I took my wife's VW Beetle here for an oil change and tire rotation. We had an appointment at 9 AM. Upon arrival at 8:50 AM, the representative insisted that we did not have an appointment and put us in line for walk-in service. He said it would take two hours, maybe two and a half. We left and ran some errands. By 11, we still hadn't heard anything. We went to lunch. By 12, we hadn't heard anything. We finally went back to Goodyear at 12:30, and the same representative from before told us that he would be finished with the car in 30 minutes. I became frustrated and explained to him that my wife had a 7 hour drive out of town to make, and he was already well past his promised service time. He didn't seem to care and said I didn't have an appointment. I showed him my appointment confirmation email, which showed the correct address of the service center along with the correct date and time. He shrugged and said that it wasn't in his system. I sat down to wait. They finally finished the car just after 1 PM (a full FOUR HOURS of total job time). I spoke with the manager and requested a discount due to the extreme wait, the disregard for our appointment and the fact that my wife was leaving town two hours late. The original quoted price was $77. He dismissively offered me $57 and I declined, restating how bad the experience was. He became irritable and said (I quote) "I don't think you know what a good deal you're already getting." I reminded him of the terrible wait and bad service, to which he responded (verbatim) "Well what do you want? What do YOU want?". I said I would pay him $45 out the door. I didn't expect to get the service for free, I just wanted a discount for the extremely unreasonable wait. He began to punch at the computer and wouldn't look me in the eye. He finally said he could do $45 before tax, to which I calmly responded "Nope.". He became angry and said "Nope? You're not working with me here! What was so bad about your service anyway? I don't even do oil changes and I did your car to get you out of here faster." I responded "I am working with you. I'm agreeing to pay $45 for a really bad experience." He responded "Saying 'Nope' to me is not working with me!" I restated that I had an appointment and that no oil change should take 4 hours. The previous rep made some excuse about being overbooked on appointments, which isn't my problem. I don't really care that the manager is generally too good to get his own hands dirty and change oil (I'm certainly not, I just live in an apartment and don't have a place to change my own oil) but the fact that he supposedly made an effort to get us out early and it still took 4 hours is beyond absurd and indicates extreme incompetence. I've changed the oil in many different cars dozens of times in my life, and it has NEVER taken me more than twenty minutes. Two hours I could understand with other jobs to manage. But four hours is just ridiculous. He finally agreed to charge me just under $45 out the door. He was rude, refused to make eye contact, and insisted that I was unreasonable. Every time I explained my grievance, he made excuses and accused me of being rude. I kept my voice low and my tone calm, but I was firm. I was in no way unreasonable. His team is simply incompetent, slow, and unhelpful. They also don't care about their customers. I will NEVER do business with them or let them touch one of my cars ever again, and I strongly recommend that you don't either.

  Tonya McGuire
6 months ago
Got in and out quickly and service was very good. Friendly staff and nice waiting area.

  David Lyon
5 years ago
Friendly courteous service in an ethical style. They didn't have the tires we needed, but did send us to a place that did have them. Nick was a great guy and referred us to the dealership that had what we needed. He explained why we had to have those tires with our all wheel drive system. If I lived in that area, this would be the only tire shop I would go to.

  Lysar Vwj
6 years ago
Pretty decent place. I have only got my oil changed here twice. First time no problem, second time they ask me to consider changing my air filter too and added 35$ extra to my oil change. Decided to do my oil change myself to save money and didn't want to keep putting cheap conventional oil in my car. The mechanic guy torqued the carp out of the oil bolt. Had to take a mallet to the bolt multiple times to finally loosen it.

  Carlton Rash
9 months ago
Excellent Customer Service & Tires at a Great Price. I was in & out in an hour today. Thanks Goodyear Tires!!! The Best

  Andrew Mathes
4 years ago
Nick, the service manager, is a stand up guy and as honest of a mechanic as you'll ever come across. He's quick to diagnose issues, calls you while he's working on the car to walk you through any problems or suggested repairs/maintenance (making sure he has your approval before doing any additional work), and is extremely patient with the customer.He told me two oil changes ago that it was almost time to replace my rear brake pads and rotors, but he was not at all pushy at the time and completely understood why I wanted to wait. When I brought my car in yesterday for an oil change, I had recently started hearing the textbook brake squeal and knew it was time. Nick gave me a very fair quote for rear brake pad and rotor replacement (I called a few other shops just to double check, and Goodyear was within $5 of the next cheapest option), and he had my car ready in just a few hours.Initially, the only reason I brought my car to Goodyear for oil changes was because of the lifetime balance and rotation that came with the purchase of my tires. But thanks to Nick, I continue to bring my car to Goodyear because it's simply great service and quality work. Give this man a raise!

  RallyeGuy340
7 years ago
The staff seemed friendly and have been when I've visited once before. The problem is that there is one person at the counter taking care of one person at a time. I stood in line for 20 minutes waiting on the employee to check out a customer's car issue while I was only there for an oil change. If this place was staffed well, I'd return. I just don't want to waste half of my day on something as simple as an oil change. There are more efficient places out there.

  Richard Boyd
9 years ago
I went in for a manifold gasket repair. The job was done in a timely manner.Auto was returned but had starting and running issues. Seems the cold air intake sensor went out at the time of the repair. They replaced it and did not charge extra for the service. They have been polite to me and always have done a good job on repairs, oil changes, and tire rotations. My experience with this store was excellent and would recommend them for your car service. Thanks guys.

  Mandy McCluskey
6 years ago
TERRIBLE service. Definitely an unnecessarily long wait time, terrible service and mediocre work.I made an appointment and pre-ordered 2 tires, so reasonably they should have been ready to go when (or very soon after) I arrived, but was told it would take about and hour. I waited 50 minutes then went to check the progress. My car was still in the parking lot. When I asked about it the manager who was at the desk, I was told that they had a problem with the car in front of me. I asked why I wasn't informed of the extended wait time. The response was "I didn't know."Definitely an unnecessarily long wait time, terrible service and mediocre work.