Bad Boy Towing & Recovery, Inc.

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Stephen Barber
3 months ago
Got great help! I have Usaa and had a crazy situation where I didn't think I'd get a tow truck driver due to the rare bad handling of service request. This guy came and got me out of the ditch at almost 12 am and drove my car to the house.

  Jack Beloate
5 months ago
I had a one car accident and needed a tow to get a new tire and rim. They were there in roughly 40 minutes. Fast, friendly, and professional. They also looked out for my safety as they were loading my car. I am very pleased with the service I received and would gladly recommend them to anyone in need.

  Kenneth Williams
4 months ago
Driver was extremely rude and unprofessional. Upon my arrival to speak with the driver of the tow truck I asked him a simple question after letting him know that I was the owner of the vehicle about what was his plan to tow my vehicle from the spot it was located. He disregarded my requested and acting as though it was a problem that I asked him how he was going to move the vehicle and completely ignored my repeated attempts to to ask him how he was going to move my vehicle. After asking him one final time he walked off and proceeded to drive off while basically insulting what I requested from him. I would not recommend this company to anyone.

  jason hubbell
4 months ago
Driver tried intimidating my son. told my 15 year old son that if I didn t have my truck back within the night he would bring the police .. sorry about your wasted diesel. The loan company cost you time and money. FYI I got cameras to

  Gwendolyn Hayes
8 months ago
My insurance request for roadside assistance on my behalf due to having an issue with my tire on the interstate. I talked to a representative from the company who informed to me that they would be there shortly or less than an hour. I waited over two hours and more and still no show. I tried calling back to see what was their ETA and got no answer. I called my insurance company. My insurance provider, State Farm called them to see what was their updated ETA. There was no response. They had to call another towing service which only took them less than 20 minutes to help me. I would never ever EVER want their services for anything. I was stuck on dark road with a flat tire off the interstate for over 3 hours. Thank God for the other towing company and their professionalism. This company has Poor Services and Very Unprofessional!!!!!!!!!!I wish that I could give only 0000000 stars because that s what they deserves all ZEROES Service: Car towing

  Hunter Tucker
9 months ago
As others have stated in this review forum if I could give zero stars I WOULD!!! All of this review is my own personal opinion and experience! Terrible experience with the owner directly. He did not even make an attempt to speak with me professionally and discuss the issues that I described to him over the phone. I will not go in to detail unless I get a negative unprofessional response to this review. But I will not be removing this post unless things are made right by this business. But at this point I do not recommend using this business and hope that I do not have to deal with anyone associated with them EVER AGAIN!!!

  Nagareboshi
7 months ago
I waited almost 2 hours for them only to cancel my tow at the last minute with no explanation. When I tried calling me the lady was rude and hanged up on me , she didn t even care. Terrible terrible service I would not recommend.Service: Car towingService: Car towing

  Amanda Dalton
6 months ago
My husband has been waiting on this side of a busy road for OVER 4 1/2 hours because this is who USAA Roadside Assistance picked...they just keep extending the time!!!! over 4.5 HOURS!!!!!!

  Tiki wakeford
a year ago
If I could give them a ZERO I could. The driver was rude. Would not speak to me. Would not look at me. I asked him to help me remove cage that was hitched and he said it was not a problem. Then he started the bus and tried to drive it up the ramp. I stopped him saying their was a broken belt and it should not be driven! Pieces of belt were flying. Also as loading, the cage was digging into asphalt and got stuck. He had to back it up and we removed cage. Then he tried to drive it on the truck again! He realized he was causing more damage and stopped. Then Used the pulley to load. Finally. When he arrives at the diesel shop the mechanic called immediately to tell me transmission fluid was pouring out of the engine as he was unloading. I did not have any fluid leaks. Just a serpentine belt and electrical issue with dash. I texted bad boys towing telling them what happened and offered pictures of him loading. $1100 bill for transmission repair and bad boys will not respond to me. I hope all will head the warning and not use Bad Boys.Service: Special vehicle towing

  Melissa Thigpen
a year ago
I needed tire & towing service. And used my insurance company USAA & this company needs to drop them like a severe bad habit They always have a arrival time of 70+ mins & they will cancel & not show up Not that they were going to Do NOT use Bad Boys Towing their name speak massive volumes

  J O
2 years ago
I wish to extend my sincere appreciation for all the help Mr. Tommy Palmer provided my partner and I on a recent recovery operation on Interstate 40-E, mile marker 262. Mr. Palmer went above and beyond in helping recover us from the interstate median in the middle of a rain storm, practically swimming in ditch s water to hook our vehicle up and tow us out. Mr. Palmer is to be commended for his professionalism, and his genuinely kind & friendly demeanor. You should feel proud to have Mr. Palmer on your team, and I intend to recommend your business to anyone ever needing these services. This was the best experience I have ever had, in a situation (getting towed) that is otherwise stressful and unpleasant.Service: Car towing

  Brandon Boyd
2 years ago
Guy never showed up! Never responded to any phone call after 1st contact. ETA kept changing, which left me stranded for over 6 hours. I initiated the tow around 6:45 p.m. So bout time they finally was honest and told me they was not coming it was about 12 a.m. Called another tow company out they arrived quick and got me home..

  Brenda Sadler
a year ago
Everything is PRIVATE PROPERTY... but you got to read the signs properly. When the sign says Private Property No Trespassing this means Everyone including you.Sorry your dude didn't get my car and he ain't going to 've already spoke to my lender. We have private property no trespassing signs up and he shows back up we will sign a warrant on him for trespassing. Y'all's truck is RED. KEEP YOUR HOOK N BOOK IN LORETTO.

  Rich Rockwell
7 months ago
Root had paired me up with this joke of a towing company for some roadside assistance after 3 hours of waiting whoever was supposed to come get us stopped replying totally wasted our time

  Sakita Clark
2 years ago
I hope my insurance company never uses this tow service. I waited 3 hrs for a tow, and they never showed. I understand that we are living in trying times right now but 3 hrs is unacceptable. Why do we pay for services that are not being rendered.

  Jesse Stacy
3 years ago
My Nissan Quest broke down yesterday outside of St. Joe, and we were worried how to get it home. The first call I made this morning was to Bad Boy Towing & Recovery, within 15 minutes, he met my husband and towed my van to Iron City! The cost was great, and they were so easy to get ahold of, I will definitely reccomend them to anyone!

  Harps Fletch
3 years ago
My mom lost her husband, and the burial and ceremony was concluded for less than a week. Arrangements were made with the Credit Union to resolve finances at the end of the month (June), incident day was the 8th. Pending resolution was 1) RV 2) Cadillac 3) Ford full size Tractor 4) Stratus boat. Bad Boy representative called my mother to inform her they were on her property in the country and repossessing vehicles and wanted the keys to them. The credit union and I got a call wondering why this uncalled for action was disrupting an already trying time in her life. Not to mention the invasion of her property that is clearly marked NO TRESPASSING . To make matters worse not only were the payments on everything current, but the RV had a payment made early to get it out of the way. I went to the property for my mom. The bank teller and supervisor told her the VP of the Credit Union over-rode the typed up e-Mail agreement and wanted the items repossessed immediately due to the death being a form of breach of contract. The Vice President indeed was dishonoring a verified e-mailed agreement with no call or notification what so ever. Notice sprung on a grieving widow by a pushy demanding repossession agent for keys to vehicles totally current on payments sitting on private property a quarter mile off the highway. My encounter began at the end of this long driveway. As I pulled in I had the front of my vehicle overlap the by a foot, about the width of the one headlight. This was to encourage dialogue, obviously not an attempt to block the path out by any means. The front tow truck turned slightly as expected to navigate around me. I stopped my vehicle which was bumper parallel with his drivers door and opened my door and got out to address the driver. Being apparent I wished to speak with him and was not in full aggression mode; nor attempting to completely block them in; the driver stopped to hear what I had to say. I stated this was private property and no trespassing was posted. The driver replied he was tasked with this job. I restarted my position. I was directed to his supervisor. Who was on his way up to talk to me. The original contact was to the point and as a matter of fact based between us. This driver was professional in a situation I m sure usually filled with tension. Enter the I m in charge ;(HIGH SPEED) Supervisor. I stated again the obvious; it s private property with signs posted. High Speeds response is everything is private property. I explained my mom has vested interest in some/ or all of these vehicles. He began telling me who I was, without me formally introducing the fact. This lead to his impressing himself with his knowledge of who I am, and his knowing I have the stratus boat that is needed to complete their list of vehicles needed. Insinuating I m hiding something an agreement was formally written up and emailed about. Further speculation on his part threw off my first impression of High Speed; and the reason I limited any quick short movements. His posture and gate lead me to suspect off duty police officer in a second job. Being military myself I m poised to show the respect for a fellow government servant in a thankless position. I kept my military bearings. I reiterated vested interest and private property. At this point as he kept telling me everything, it s all private property and he indeed would go on the property again if he wanted to; I realized he indeed had no military or professional posture at all. His posture was short lived and merely coincidental. This man was merely arrogant, not self assured; and pushy combined with the bossy attitude of a little child wielding self proclaimed authority given, but not earned. He began condescending orders to me flailing hands in tow ordering me to get in my vehicle and move. I took a half step back for both of our sakes, based on his actions pulling my post deployment PTSD to surface with his threatening tone and movements. By himself, I was prepared to defend his provocative gestures. I diffused the situation, for their own good.

  jimmy Nguyen
2 years ago
Booked them to tow my truck through insurance. After waiting 2 hours...never showed up, and did not pick up calls and poor all around. DO NOT RECOMMEND.Service: Car towingService: Car towing

  Marty Passarella
7 months ago
Great folks doing great work. Also Lamar is the man for your car cleanup needs!

  Gabriel Reyes Maldonado
2 years ago
Horrible service. Insurance company hired them and they never showed up. From reading other reviews, they do this all the time. They need to go ahead and close their business down and go work at Walmart. They will fit in perfectly.Service: Car towingService: Car towing

  Jerrica Gibson
3 years ago
Very unprofessional!!! They was supposed to pick my car up at 8pm on July 2. They never brought my car to my home or anything I kept getting the run around about them bringing my car. They kept telling me 30 to 45 minutes up until 12am. They stopped answering the phone and everything and they also was sending me to voicemail. Their very unprofessional and I wouldn t recommend them to my worst enemy.

  Amanda Willingham
4 years ago
Great customer service just took forever to get to us but once he was there he was funny n professional. Took my Betsy n us all the way to iuka miss from Saint Joe tenn in pretty good time n great price of 160 . if Betsy gets sick again will be calling again lol thank you

  Tiffany White
4 years ago
Ran off the road tonight from the heavy rain and my car got stuck in the ditch. A friend of mine called Josh for an estimate and he happened to be nearby so he came right over and was able to pull my car out with no problem. Really nice guy! Thanks for the help!

  Brandy Osepczuk
4 years ago
Charged my sister in law 125$ to tow her car less than 2 miles.I understand that every service has a fee but that was just taking advantage of someone's bad luck and misfortune plus charging a ridiculously high fee.Absolutly will not be a return customer if they even have any of those somehow I doubt it.

  Michelle studenski
2 years ago
I received a tow with them through my insurance company. They arrived before estimated time, the driver was friendly and professional.

  Island Diver
2 years ago
I forget their names but the lovely front desk lady and her office pooch were absolutely amazing. They went above and beyond to make sure I was taken care of. Thank you!

  Martonnio Parham
6 months ago
Terrible. Don't recommend. Leave you stranded for hours. Won't come. 0/10Service: Car towingService: Car towing

  Shana J
a year ago
If I could give less than 1 star I would. VERY unprofessional!! Please do NOT count on these guys if you are in an emergency!!!Service: Car towingService: Car towing

  Zedrickt2000
2 years ago
Took over three hours and still never showed or returned call. Awful for roadside assistance. This company should not be be used by any insurance company for roadside assistance.

  Tabitha Deckelman
3 years ago
This is the worse service I ve ever received! I waited five (5) hours on this guy and he still never showed up!! No consideration at all!Service: Car towingService: Car towing