Toyota Service Chattanooga

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Derek Hurd
5 months ago
I'm from out of town and am here for a wedding. I forgot to get an oil change before I left and needed to get one done. They squeezed me in the next day and had it done within 40 minutes with an inspection. Everyone was extremely friendly, and they even gave me a coupon to use for that oil change! Amazing service, both physical and customer!

  What TheChuck
4 months ago
Went in last year for a TPMS light. Was told they'd order the parts for me and paid in advance. Called 6 months later to be told the parts were on back order and eventually forgot about it . I call back 1 year exactly when the sensor goes off again only to be told that my parts I'd prepaid for had been given to someone else, without a call or email to let me know they were ever in.Edit 1: scheduled an appointment to get parts they had in stock, was told that they only had 1 of the 4 needed for my appointment that day which was specifically to get the 4 parts mentioned prior. They drove to pickup the parts about 45 minutes away. Ended up staying for almost 5 hours which set me back on most things I needed to get done that day.Edit 2: please send me the address to send info to.

  Becky Renko
5 months ago
Not the best greeting habits and some employees are less than stellar in their customer service skills.

  Heather Reames
2 years ago
While traveling back to Michigan with my sister and two young great-nephews, I realized my headlight was out. With being out of town and it now being a Saturday morning, I was unsure that I would find a place to help us out. Toyota Service of Chattanooga got us right in, fixed the headlight, and sent us on our way feeling better about traveling 10 hours home. Thank you for accommodating us and being so kind and helpful.

  Douglas Stone
2 years ago
Took the wife's Highlander in for oil change and tire rotation.Drop off was easy and quick. They finished everything in about an hour and called to tell us the vehicle was ready. Checkout and pickup was quick and easy. Great experience, will go there again next time we are due for an oil change.

  Jana Sylvester
3 years ago
I have only had my vehicle for two months and have had it in to be serviced twice now they were not nice when I said I needed to have more than an oil change done. They acted very put out the gentleman that has a pony tail at the service desk seems to only understand the words oil change and loses it when you need something more . I am very angry that I pay for an agreement and nothing so far has been covered under it. They never should have sold a used. Car that was not thouroughly inspected for problems

  Mark Blevins
a year ago
Patrick was a great, walked in and he worked out my navigation system and I was leaving with new truck in 30 min.Great experience

  Ann Marie Keil
3 years ago
Knowing that the Rav 4 is one of their popular makes, one would think that the tires for that model would at least be somewhat stocked. When a customer calls to make an appointment for a simple tire situation, can't assume that it's simple and make sure to order that tire ahead . Better safe than to disappoint and make the customer wait 4 more days. Yes,it's reasonable, but it would have been more productive if the peticular tire had been there.

  Nick V
4 years ago
DO NOT get your car serviced here. Went in for oil change, was told I needed new spark plugs, that they were original (2005 model). I said I'd do it myself at home instead of their crazy 200 for 4 spark plugs. I go to change them and for 1 my spark plugs wires have zipties holding it in because the clips were broken. And those zipties were old, very brittle from heat. Which means they didn't even LOOK at the spark plugs. Just wanted to charge me for a useless service. I had the plugs already do I changed them anyway, but they were absolutely fine and did not need changing. THIS PLACE IS A SCAM

  Thomas Hamer
2 years ago
The help l needed was available and the people were very nice to work with. Hey, people . . . it's a dealership, so it ain't gonna be cheap, but the work will be good as they must stand behind it. They KNOW Toyotas.

  Frankie L Culpepper
a year ago
I'm to bring my car in for airbag recall. They where nice on the phone. (Continued) After bringing my car in for the recall, they examined, and pointed out other areas that needed attention, and they where right.

  David McKinsey
4 years ago
When I worked here, I was paid below minimum wage and everything I did was either wrong or too slow. The attitude that the dealership had towards me was, "Yes, we're screwing you. No there is nothing you can do about it." When I had to fill out an inspection sheet during a routine service, I had to tell a long series of blatant lies. Otherwise, I was, "Taking too long."

  Sadeq Alsouqi
3 years ago
I really was shocked from this visit, I was asking about small part for my toyota corolla 09 called side skirt, unfortunately after some questions from the young good sales rep.it ended up that I have to bring the vin of the car, I mean why ? The car was not with me, otherwise I would have give him the vin out of curiosity, because I felt that even with vin given, the part is going to be found!!!This is really the strangest thing that I ever faced, when I go online ebay or Amazon and write side skirt it immediately shows the part, while its not in the toyota dealer's computer.that was really strange.

  Rebecca Hooper
3 years ago
They are prompt with service. Have had some recalls they took care of no problem and oil changes done. Always quick and good customer service.

  Colleen Motshagen
a year ago
Kind, Honest,Decent price for all 4 brakes..I totally trust the work!!

  Larry Bowman
2 months ago
Had poor p�rt service

  Ralph W
3 years ago
Staff was friendly and courteous, they were helpful when something was left in the car that was dropped off. Would recommend them for repairs.

  Michael Meehan
a year ago
Issue unresolved, it seems like a software problem where Toyota is not recognizing my new Rav 4.

  Micheal Miller
2 years ago
Replacement key and FOB for my car, good service. Not the fastest but the job was done.

  Raymond Myburgh
a year ago
They helped me out without an appointment. Super friendly and efficient.

  Sue Jones
3 years ago
I had a question regarding warning light on 2017 Camry. Rodney was at Service Desk, was very professional taking time to discuss my questions that I had.

  Linda Bishop
a year ago
Jay was our representative and he was totally awesome!

  Robert Butler
3 years ago
Parts did not listed to what I wanted. If it does not match a VIN number it does not exist. Get your head out of the computer and listen to what you're customer is asking for.

  Rick Fortner
3 years ago
Quick service, friendly staff, nice facility, we will be going back gor future service!

  J. Maintz
3 years ago
Quick, courteous service, and nice lounge for waiting customers.

  Eugene Newby
3 years ago
Had the hub cap I needed without having to wait for hours

  Brad Parker
5 years ago
Had to pickup some parts and they keep most parts in stock

  Paula McCarter
a year ago
2hr wait just for a tire change

  susan roden
2 years ago
In Toyota tradition great help quick!

  Jason Fox
4 years ago
Best place to go for fast and friendly service!