Mtn View Nissan of Chattanooga

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  terry tuley
2 weeks ago
I want to take a moment to commend the entire team at Nissan East for your impeccable service and integrity helping me find the vehicle I needed.I had a great experience from the time I walked in the door, and didn t feel pressured, or like I was given a sales pitchThis i s why I want to highly commend Mark Spangler for his friendly approach to helping us find EXACTLY what I needed.Mark helped my wife find the vehicle she wanted not long ago and she too was happy with the entire experience.It is great to be a repeat customer and feel like you are part of the family. Mark makes us feel that way when we walk in the door. His sense of humor is also a help in the process.If I were Nissan East management, I would do everything I could to make sure Mark remains a secure part of the team. He is a natural at the business!Blessings to all from a satisfied customer.Terry and Jill TuleyChattanooga

  Zach Hall
3 months ago
Obviously everyone brags on the salesman they had that got them a good deal, but when I say Jake Cushman went above and beyond for us, I mean it he did. I ve never been able to recommend a salesman s more than I have him. Completely down to earth, keeps it 100% real with you, and really isn t the kind of guy that s going to push you into something you can t afford. He s going to take the time to make sure he figures out your budget and keeps you where you want to be even if that means telling you he isn t going to be able to get you the car you want (luckily that wasn t the case for me lol)1000/10 for Mtn View Nissan and Jake. Truly a no hassle, quick, and easy dealer to work with. I was in and out within 3 hours and I am now the proud owner of a 2022 Nissan Kicks SR

  Dana Morse
a week ago
I had a really great experience at my most recent visit to this Chattanooga Nissan! Jacob was really wonderful and patient in addressing all of my concerns. The technician who sent me videos while working on my vehicle had a really great demeanor and I loved how he explained things simply for me, I did not catch his name though. They even squeezed in doing a brake job for me at the end of the day. Thank you!

  Angela Haines
2 weeks ago
My salesman s called to check on how things were going. I told him great and appreciated the call. He said is there anything else that I can do for you? I said yes, I would love to get an oil change and tire rotation. Without any hesitation he put me on hold and went to the auto shop to ask if they could fit me in. They said yes and for me to ask for Bruce. I headed that way and Bruce took great care of me and my car. I really appreciate this type of service level. Keep up the great work

  Elijah Keesler
5 months ago
I am highly satisfied with the service I received from Danielle. I told her what I was looking for and what I could afford. Things went so smoothly, it was as though I walked in had introductions and walked out in one hour with a newer used car.

  Orvis Lavon
8 months ago
I was impressed with the expertise and friendliness from the Sales Mgr Will Addington who worked hard to make my buying experience pleasing and enjoyable along with a fair price. I have purchased many vehicles over the past and this experience I will remember and will return in the future to do business. If you are looking for a car or truck drop in and see what kind of great deal you leave with.

  Gena Evans
8 months ago
We had a really great car buying experience at Mtn View Nissan in Chattanooga. They were honest from beginning to end. They listened and never tried to oversell nor were they pushy. It was super simple from start to finish. And, Will was absolutely amazing through the entire process. Thank you to Will and his entire team for making our car buying day great!

  Terry Harris
8 months ago
Ryan,Great customer service. Charisma( charm that can inspire devotion to others. A leader to others that look up to you and feel comfortable calling you Pops or Dad. (with respect). I thought you had 5 or 10 kids working at Nissan just playing . A team player, naming other co-workers who I can reach out to if I need or have anymore questions about my car. And yes I love my Nissan Maxima 2023 !

  Joel Walker
a year ago
Bought a slightly used vehicle from them in June. I should ve looked at it better before buying it. It was just traded in and not carefully inspected. I called immediately about the first issues I discovered where my back passenger window was broken, l later found it had a piece of wood inside holding it up. It also has broken glass coming out of the door. My CD player won t work and a button on the steering wheel doesn t work. I was told by my salesperson, James, it was under warranty and could be fixed elsewhere, this turned out not to be true. I called them after I found out it wasn t covered and spoke to James, who was on lunch and said he d call me back to help out. I never got that phone call. I had to purchase my own warranty. On the way home today, my transmission has gone out. This has been a huge headache so far. I hope I can get the service department to call me back and help me get this fixed. I m just upset that the car wasn t better inspected and I m paying $450 a month for a now broken down car.Update- I opened the hood and that s broken too, where it won t stay open. I opened a panel and found old rodent droppings and a little piece of wood. I wish I were making this up.

  Ronnie Hughes
3 weeks ago
I could have been happy with my experience, but after I was cheated out of $800 it changed everything. I had a deal set for an out the door price. And joe the sales manager agreed with me on the price, I even ask him directly on the phone this is the final price he said yes except for taxes and I said that s fine and understandable. When we did the paperwork it had extra charges on it but I did not even think to check, because Georgia tax was added on the price, but after I got home I got to think about it and knew I had been ripped off. I spoke with the salesman and he spoke with Joe about this problem and they said there was nothing they could do about it. I have purchased three vehicles from Mountain Dew Nissan and two from Mountain View Ford never again will I get my business.

  Skud Missal
a week ago
UPDATE: (I realized I was confusing some experiences with another dealership with this one) The service reps are usually really nice. My issue is with the service technicians. Tagging my oil changes at 5k when the maintenance package and SAE oil allows for 7.5k, causing me to run out of oil changes early. Not checking or refilling ANY other fluids when brought in for maintenance. I've also realized they've never rotated my tires as they should have. Now my fronts are well worn and the backs are new-looking.

  Felicia Layne
7 months ago
I cannot recommend this dealership enough. They are absolutely wonderful and really show they care about the person. Will is awesome!!!! He went out of his way to make sure I understood everything and what could happen. I gave him my price and he fought to make it happen. We will definitely make this our dealership for future purchases. Always ask for Will!!!

  Adam Webb
3 months ago
Austin Watson was very professional, helpful and friendly in our initial conversation, and he referred us to Derek Honeycutt in sales. Derek was fantastic---easy to work with, very knowledgeable both in terms of helping us learn more about vehicles and our affordability. He made an anxious and nerve-wracking process enjoyable, and we are more than pleased with the outcome... our first new car ever! Two big thumbs up to Derek and Austin at Mtn View Nissan.

  Celia Bledsoe
3 months ago
My sales girl Kaylee was extremely helpful and knowledgeable about the vehicle I was interested in. Kaylee and her manager worked with me on the phone and they had everything ready when I arrived at the dealership. I have to say that this dealership is the best I have ever dealt with. I look forward to working with them for my services on my vehicle.

  Ashlea Riden
2 months ago
I declined an alignment to being done on my vehicle and somewhere along the line there was some miscommunication. I stated that I only wanted the oil change and the tire rotation that I had scheduled for. I never signed anything saying I approved the alignment, and when then when I told them a second time that I didn't have time that day and that I did not want to have the alignment done, I was told that my car was already on the machine and there was nothing that could be done. This not only caused me to be at the dealership for longer, but also caused me to be out an extra $200 that I was not prepared to pay that day. I mentioned again that the service should not have been performed to the clerk and was told basically "oh well". I have been a long time customer with Nissan and especially Mountain View Nissan - this particular service didn't set well with me. I feel completely taken advantage of and I at this point do not wish to really ever even return, not for services and especially not to purchase any other vehicles. This is not the first time I have been taken advantage of at this dealership, but it will most certainly be the last time.

  Tyler Chadwick
3 weeks ago
Had the best experience buying my Nissan. My sales person Danielle, she was excellent helped me to pick the best vehicle for my family, she answered all my questions and always she was friendly making me feel comfortable, I definitely recommend her to anyone!!!!

  Chris Humphrey
2 months ago
Nissan's service department was stellar from start to finish. The customer service was the best I've ever seen. The service done was quick and efficient. I love the video they sent letting me know everything that was done. Outstanding Job!

  Lakesha Franklin
5 months ago
Jake from Nissan was an awesome car salesman I enjoyed the pleasure of meeting him. He made sure he kept in touch with me about the car and tried to get me the best deal as he possibly could. He was an overall great guy and I would highly recommend him to my family and friends

  Patricia Boston
2 months ago
We went in for service on our Pathfinder not looking to buy another vehicle. When we did see something we liked, the salesman, the manager and the finance person all worked together to help us be able to drive home with our new Pathfinder.

  danny bales
2 months ago
A short caused my engine light to come on. For that you had to replace both tail light assemblies. That seems way excessive for a minor electrical problem. There should be an easier less expensive way to make that repair. I spent a lot more money than I thought I would.

  Charles Roberts
4 weeks ago
Management staff really don t care about anyone besides themselves, most of the salesmen lie and put slander on your name if you buy from them. Heard them talk behind my back cause I caught them in a lie. Would never recommend going here.

  Machelle Lewis
10 months ago
Brian was very helpful and informative with helping me to get a new Nissan vehicle. He explained each vehicle and I test drove a few models until I decided on the best vehicle for me lifestyle.

  James Westmoreland
a year ago
I totaled my Murano at the beginning of this year and immediately thought 2023 would be another year of doom. Now, car prices are concerning, but Bruce got me right together with a newer Murano, and all the bells and whistles I craved for, all within my budget. The process was haggle free and Bruce was very sincere in ensuring he presented options that fit what I was looking for. Please see Bruce if you need a car! His sales style is unmatched and his many awards prove it!

  Emma Riddle
a month ago
Had my car brought in for white smoke and some slight engine shaking.They tried quoting me 20k for engine replacement, they also claimed it had original oil filters even though ive had the car for 4 years and have had oil changes before. But the error codes showrd it was all cylinder and spark plug issues.Took it home, replaced the spark plugs and it's working just fine.I feel like they were just trying to scam me out of 20k and didn't do a proper diagnoses. Waste $110 on diagnostic charges.Will never come back again and probably trade in the vehicle somewhere else when I upgrade.

  Really
3 months ago
At the time of a routine oil change, Mtn. View said I needed to have a transmission flush, coolant flush, and brake fluid flush. They quoted me over $900 for the three services.I felt this price was a little high and after I made only one call to another shop the price was nearly 2/3 less than Mtn View wanted to charge!I am getting the services completed at a reputable shop for literally $327 total when Mtn View wanted more than $900.I ve always known that dealerships were more expensive with their services. But this is absolutely ridiculous and simply is a scam! I m not sure I will ever do business in any way with this dealership again.

  Shaun Duffey
a week ago
After inspections the wanted $8.000 to fix what they said was wrong with truck. Most was way over priced for work to fix. Felt like it was a scare tactic to trade it. Most people would have been worried but I am old school and work on my vehicle.

  Sherie Carter
4 months ago
Brent is wonderful and makes me feel comfortable and informed. He s well spoken, kind, professional and always goes above and beyond to communicate what is going on and provide excellent customer service. The entire team is kind and helpful as well. Thank you all for being so wonderful every time I visit.

  Jaylyn Kimbrough
11 months ago
Ryan is absolutely amazing. I ended up getting a new 2023 Rogue and I absolutely love it!!!! Ryan was extremely helpful, was VERY knowledgeable and I felt as if he was there for ME and not just to make a sale. Highly recommend!!!!!

  J C.
2 days ago
Great dealership to work with. We came out of state to purchase. They took great care of us!

  Yolanda King
4 months ago
I want to Thank Amanda and her entire service team. They went above and beyond during my last visit. They corrected a potentially costly issue that I feel was deliberately done by a different dealership. I am grateful for their honesty and professionalism. I will continue to have my vehicle serviced at this location.