Glass Doctor of Chattanooga

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  barry winters
a month ago
Excellent customer service, very experienced installation technician, completed job in time frame stated.

  N. G.
2 years ago
We had a huge window that got broken. I called them and was greeted by a friendly and helpful staff person.The process was simple, they sent out a person to take measurements and gave me an estimate within 2 days. I accepted the estimate, paid half down an approximately a week or so later had a call at my glass was in and set a date and time to put it.This was an extremely smooth process and I highly recommend them.

  Calli Baker
5 years ago
Great experience! We tried 5+ companies to get our work truck's window replaced and they were the only ones who could do it in under a week! They were so kind and worked with our schedule to find a day/time to get it fixed. Then the gentleman that came to replace the window was super personable. Thrilled to have been able to work with them.

  Greg Krum
a month ago
Absolutely great service they are the best

  Austin Gilstrap
a year ago
Even though these guys were busy they still took the time to work with me and made me feel like I was priority. And on top of that they did great glass work. Thanks Glass Doctor!

  Zach Downs
3 years ago
They're quick and super, super nice! They keep you updated in real time when they're done installing, waiting for the glass to set, and when you can pick the truck up.They're less expensive than competitors, more friendly, and have better turn around times. This is 1000000% where you need go for glass work.. always...Services: Glass installation, Auto windshield replacement

  Steve Bender
2 years ago
Very poor customer service. Scheduled a glass repair appraisal at my home between 2 and 4 pm today and no one showed. When I called office receptionist said a technician was unavailable and they would have to reschedule eight days from now. She said they knew about delay last week but for some reason did not call. So now I've waited at home this afternoon and am back to square one finding a reliable glass company.

  Vivian Shannon
a year ago
Very detailed and professional. Excellent service; cleaned up after themselves. Vacuumed up all broken glass- even on the floor, under the vehicle, and even in where the spare tire is kept.

  Grant
a year ago
Reached out online for a window replacement quote and no one ever got back to me. If they are this unresponsive with a sale on the line, I shudder to think how hard they are to get ahold of when the work has already been done and the money already paid.

  Cathy
2 years ago
Had an appointment for estimate on a cracked window April 16, 2021. 2 men came to do the estimate. I was told Wendy would call me in a few hours with an estimate. I have not heard from her. The main reason I would not hire this company, no matter what the estimate was, is the non professionalism and rudeness of the older man that came to measure the windows. I simply asked what size a window was and he replied angrily, they would not tell me this as this was a free estimate and they were not measuring to have someone else do the job. I stated I was wanting to know if the windows were all the same size, in case I had to replace all of them. I don't think someone else would use his measurements. His comment was completely inappropriate and rude. I decided at that moment I wanted nothing to do with this company.

  Shane Unsworth
3 years ago
I called to get an quote which was quickly arranged. The estimator came a day or two later. That s where the quickness ended. The estimator told me I would have a quote possibly by that afternoon. I didn t receive one. I even called to ask about it last week, and I was told I would have the quote by the end of the day. It s been over two weeks and I still don t have a quote.

  Debra Hixson
3 years ago
The men called before coming and arrived on time. They were very courteous and professional. It seemed like only minutes and they were finished. I am very satisfied with their work. I got a good deal for the priceService: Auto windshield replacementService: Auto windshield replacement

  Cynthia Guy
2 years ago
I never had a response after they emailed me back to say they would reach out and make an appointment. Never responded even after I emailed and tried to explain the problem with my windshield leaking when it rained or when I took it through the car wash.

  Nathan Thompson
4 years ago
Convenient Southside Chattanooga location. Fast and friendly service. Fair prices. Very good communications and Wendy keeps the place running efficiently and effectively. Knowledgeable professionals who I will use again when I have glass repair needs.

  Benjamin Lowe
3 years ago
Pros:- I got my windshield replaced.Cons:- The final cost was around $50 more than the initial quote I received (that was after we discussed the first bill that was $100 more than the initial quote).- Once I got my truck back I realized it was coated in a layer of dust, dirt, and sweat stains. The truck had been washed the day before.- The interior (arm rests, center console, dash, etc) also had a new fine coat of sweat stains and grime. I know it's hot right now, but maybe an attempt at cleaning would have been nice...- I also found a couple of new scratches by the antennae and on the driver's side windshield frame. Maybe those cost extra?I can't say with any certainty that my experience would have been any different with another vendor, but if I need any other glass work done in the future, I'm going to give someone else a shot.

  Jim Schmelzer
10 months ago
We had two vehicles that needed special glass. They sourced it and installed it for us. Great job!

  Allan Brown
8 months ago
Sunroom broken window part promptly ordered and replaced. Friendly, efficient installers.

  Thyra DeCicco
4 years ago
Love these guys! Fast professional service. Very reasonable cost. Cameron did a great job repairing a 100 year old glass pane broken by a contractor. Highly recommend !

  Nick Vin
3 years ago
Pretty much middle of the road. Took them 6-7 visits over the course of 2+ months to replace two windows and some screens. Really inconvenient to need to leave work that many times for such a simple replacement, maybe they are more of an auto glass company then residential.Service: Glass installationService: Glass installation

  Bridget Hayes
3 years ago
Had problem initially but have changed my original review based on owners response and follow up. He came out and replaced the glass himself. Did a great job and very professional.Service: Window repairService: Window repair

  Ryan Viva
6 years ago
Terrible Customer service, waited over a week to get back a quote with promises that I will be receiving it every single day. At one point I called four consecutive straight days and kept getting promises of a call and I never received one. Don t know how this business will last long with very terrible customer service.

  Johnny Phelps
2 months ago
Always top notch service!

  rajesh kedarisetti
2 years ago
Glass doctor don t me pretty awesome job in fixing my car windshield. They are very much prompt in fixing the things. Special thanks to Sarah for being so attentive to the calls while answering and follow up.

  Sarah Casey
2 years ago
Just canceled last minute on me and left me in a real bind. Called Binswanger and they will replace the windshield tomorrow, and the price was almost $100 less.

  Jenni Dunn
4 years ago
Quite pleased with the response, work and friendliness with this company. Had to have three window panes replaced, due to seal break from a company pressure washing. I would HIGHLY recommend this company.

  Manny Rivera
6 years ago
Horrible service had me waiting for them to show up I called out of work so I could get this done for nothing suppose to be at my home at 10am not one call to say hey still coming nothing. When I called they tell me they re running a little late. A little?? Complete unprofessional will not recommend ever!!!!! If I could give negative stars 1000% -10 Stars

  sharon york
2 years ago
Price went up from missed appt from 370 to second appt 451 actual day of tech showing up 500. Ridiculous don't waste your time.

  John Stephens
2 years ago
They arrived when they said they would, cleaned everything up, were very courteous and charged the price as quoted when complete. Very good service.Service: Auto windshield replacementService: Auto windshield replacement

  CW Fike
3 years ago
Excellent excellent glass company!! I used their services twice in last few months...id recommend them for any type glass work....large or small jobs!! curtService: Window repairService: Window repair

  Carol B
10 months ago
They lost a piece off my window when replacing both sashes, was never replaced. Now the window can't lock.