Crown Chrysler Dodge Jeep Ram Fiat Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Bryan Langellier
3 weeks ago
My Ram 1500 was suddenly running rough and I was getting a misfire code. Took it to my regular mechanic but they couldn t sort out the problem so I had it towed to Crown. I was very impressed with the level of diagnostics they completed to sort out the issue, though that wasn t cheap. Once diagnosed, the needed parts were not available from Ram. They were diligent in calling other dealers to see if anyone had them in stock. Finally found them somewhere. By this time, they d had the truck for 5 days so they paid for next day shipping on the parts and I was back on the road the next day. Service associate, Michael, was excellent to deal with by keeping me well informed and was very responsive. I will be back, though hopefully not anytime soon!

  Michael Springfield
4 weeks ago
Took my Jeep in for a scheduled routine service on a Saturday afternoon. My son and I were actually a few minutes early and the service advisor, Jason Floyd, got us checked in and started our service early. He gave us an estimate of about an hour and 50 minutes later our Jeep was back. All services done and they even rotated and balanced the tires. I was a bit hesitant about a Saturday appointment but this was great. Highly recommend.

  Timothy Edmonds
3 months ago
Jason Floyd was my service representative recently and he communicated with me along the way. He made me aware of other items going on with my vehicle even though it would be something to think about as I am approaching 100k. I didn t feel rushed and I was in and out in 45 minutes. This is perfect as I was able to make the appointment and not have to wait in a long line. Will return as always for service.

  Monty Everett
a week ago
Just bad all the way around. Avoid Ram trucks and this place. Will nickel and dime you all day long, charge multiple diagnostic fees for any little issue you ask about, and act as if they have no idea what could possibly be wrong . unless you pay a diagnostic fee. They do not stand by their product or services. However, they were nice and cordial while trying to take your money.

  Kyle Moore
a week ago
This place was awesome, I had some work needing to be done on my truck, I came in and talked with Charley, she got my truck in the same day and repaired within 2 days. Just amazing work and amazing people.

  Wendy Jackson
a month ago
Jason Floyd was amazing. He kept us updated on the results of our diagnoses, that were performed on our vehicle. He was thorough and very professional. We were pleased with Jason. Thank you so much!

  Michael Marchese
4 months ago
I was on time, was immediately greeted by Ryan and he was quick to get me checked in. Ryan got my truck to me in a prompt time and sooner than expected as I waited for the truck.Ryan made sure everything was complete and checked me out He also had my truck pulled up close to the building as he recognized I was on crutches from a previous injury.The level of detail and professional customer service approach is a reflection of why I decided to buy my truck from Crown in the first place. Ryan s a good man doing a awesome job for you all.

  Roxanne Bretz
4 months ago
My overall experience was good. Ryan Lawrence was great. He was very nice and friendly. The only thing I didn't like was I had received a coupon in the mail from Crown Chrysler Dodge Jeep Ram Fiat Service for a oil change and tire rotation with 3 different prices of service. I asked for the middle priced service and the response was we "we don't carry that kind of oil" they only had the oil for the highest price service. So to me full synthetic and premium synthetic oil sounds the same to me. But they said they didn't carry the full. Why are you sending out the coupons when you don't even offer it. I paid for the higher service and was told we'll its still half price.Roxanne Bretz

  buster temple
7 months ago
Terry was great. He made the whole Deal run smoothly with no problems. He and all the other personal involved were very detailed explaining everything. Great experience! I would definitely used them again. Thanks Terry

  roberta seiter
2 months ago
Ryan Lawrence did a great job getting us in and out in a timely manner and knew right away what the issue with our vehicle was. We always gave a great experience at Crown.

  Craig McBride
3 months ago
I had a few issues with having my Jeep Grand Cherokee worked on. The biggest problem was waiting 8 months for parts. The last service rep I had, David Mays, was wonderful to work with. During my time waiting I went through three reps who were hard to get any updates from. I was notified that my parts were in and I dropped off my Jeep to find out that the parts were not really there. The service manager never would contact me about my parts. So over all the communication really sucks and they can't get parts.

  Ralph Dougherty
4 months ago
I have a Chrysler Pacifica converted for my electric wheelchair. Don't worry no special service for your wheelchair staying with the car.JAYSON the service contact person would not return emails, text or callsThe service department was so bad. It took 2 tows and and 1 drive in with the car running rough. The first time new key fobs were recommended and purchased for $500. The tow weeks later with the same problem and warnings on the dashboard was diagnosed as needing 2 new batteries for $1000. A third time the vehicle was towed after bottoming out. After a week, a seemingly unrelated part was named as the culprit. A thousand dollar bill was presented but we told them to check the warranty lowering the cost by more than half. Jason did not have the undercarriage checked or any of the systems that might have been immediately affected. So with a promise that he would have the tech check it first thing in the morning then call us with the results, we left it. He never phoned for another week...nor answered his phone, voicemail, ornotes from his own answering service.The service department and the car are such a disappointment. On a bright note, I have decided to buy a new car that is NOT A CHRYSLER OR Dodge

  Michael Wirick
a month ago
Jason Floyd was a great communicator! Kelsey helped us on a Saturday, arraigned for a ride to pick us up (as did Jason). What a great service! Thank you.

  David Wagner
2 weeks ago
If you need to get some work done go see Jason service advisor and Ken the GM this dealership got me going in the middle of my trip home, AND the weekend of Easter. Great Job Crown Chrysler!!!!

  Mike Lantier
2 weeks ago
Jason and all the staff at crown are fantastic I checked in took the vehicle and before I knew it everything was done and we were on our way. I Give crown. A 10. Again. They always take good care of us.

  Sonya Boles
a month ago
Hands down the best team to deal with is Malik and Will. I walked in at 1245, test drove a vehicle, got a trade in value and bought the vehicle and walked out of the dealership at 3:45. Fastest and best service ever! Malik and Will are amazing!

  Allison Maria Cuenca Leverone
2 months ago
We had a great experience servicing our PHEV Pacifica. Ryan Lawrence was patient and took the time to always respond to questions. Very satisfied!

  Chris Whatley
4 months ago
Excellent service from Jason Floyd in the Service Dept. for our '21 Chrysler Pacifica. We purchased a used '21 Pacifica Limited (still under Warranty) a month prior, and brought the vehicle in because the rear UConnect Theater screens would crash when you choose an App on the screen. We made an appointment in advance on Crown's website. Jason communicated clearly that the vehicle would need to be left for 24 - 48 hours for diagnosis and fix, and their Shuttle Service was happy to drive me back home. Jason kept me updated throughout the process via text message which was very convenient and the vehicle was actually ready by the end of the day I dropped it off. Upon arrival to pick up the vehicle, their Service Team was easy to check me out and send me on my way. Definitely recommend.

  perry perry
3 months ago
Great experience with Crown of Chattanooga. I have used another dealer in the past for several deals. Crown won my business by having good inventory and valuing my time. Great Job by everyone at Crown! Thank you.

  Katy Smith
4 months ago
Ryan Lawrence took excellent care of us while we were having key fobs programmed for our vehicle! He was professional, honest, knowledgeable and very kind.

  Jennifer Hairsine
5 months ago
David Mays was great to work with on my recent service visit. He made further suggestions of work that may be needed - but promised to call prior to initiating. He also suggested websites where I might find coupons for discounts. Great experience - and delivered on time!Services: Air & cabin filter replacement, TiresServices: Air & cabin filter replacement, Tires

  Deirdra Wigglesworth-Taylor
7 months ago
Gregg was very professional, understanding and nice regarding the service needed for my mother s vehicle. I was able to stay up to date with information regarding the findings and estimated time of repairs. I was able to decrease any worries or concerns my mother had and she got her vehicle back in a timely manner. I m highly satisfied with the customer service and knowing the excellence of the service department.Service: Steering & suspension replacement

  Michael Tolliver
3 months ago
My experience with Chris Schrader at Crown was great. Chris went over everything, about the Ram Truck, that I purchased. He went over all the features and made sure that I was satisfied with my purchased. Crown don't let Chris Schrader go.

  Deron Chapin
4 months ago
I am very thankful for the experts at Crown Automotive. There are very few mechanics that I trust yet I always feel like the techs at Crown have my best interests as their priority. Thank you

  chris Longnecker
a week ago
Courtney Worley was amazing, very helpful and the time it took to get the service done was quicker than expected!

  Chris Bethel
5 months ago
Mr. Norris in the service department was great! He even personally came and picked me up since my vehicle was finished after the shuttle service had ended before my vehicle was ready. A+ service, highly recommend over the other Jeep dealer close by!Service: General repairs & maintenanceService: General repairs & maintenance

  Terry Lovelady
a month ago
Ryan Lawrence was great to deal with. Service was completed in a timely manner. Even with all the extra work that I added!!

  Debbie V
5 months ago
I took my Jeep Grand Cherokee in for a.warranty issue. Greg Norris was very helpful with the issue and ordered the part and scheduled replacement the next day as the part shipped quickly. Great service. !Service: Auto body & trim repairService: Auto body & trim repair

  Todd Raymond
5 months ago
Crown was able to fix a problem my local dealership could not, and most of all, in a timely manner. Jason was spot on with what was expected and my truck was done when expected nice facility and very professional .

  Chris Myers
6 months ago
David was excellent at his job, polite and professional. No complaints about customer service. However, waiting weeks and months for parts is ridiculous. Everything needing repaired has been factory born and then having to wait for parts puts people in a bind when they only have one vehicle. I expect more from RAM and they are not delivering!