BMW of Chattanooga - Service & Repair Facility
4.9 (1064)
6806 E Brainerd Rd, Chattanooga, TN 37421
(423) 498-7417
bmwofchattanooga.com
Claimed
Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Judith Murray
2 months ago
Congratulations on hiring Josh Adams. He is a very likable young man, obviously dedicated to doing a good job. He was very intelligent and professional. He carefully explained what my car needed and why. I knew my car was in good hands. He even offered a shuttle service to take me to lunch while all the service was being completed. I hope all of your employees are just as competent. I will continue to make the drive to have my BMW serviced in Chattanooga. Sincerely, Judith Murray
Red McWhorter
a week ago
Just moved to the area and desperately needed service and inspection done on my MINI. The staff here was absolutely amazing. They watched out for both my safety and my wallet through their excellent service and care. Quality of their service techs and advisors is top notch. My car rides like a brand new dream again.
Ant
a month ago
Can t say enough good things about the customer service in the Service Department. Nicholas always takes great care to listen and understand my concerns or questions and always has the most professional demeanor. Really enjoyed working with Chris as well. Same, polite, professional service! Great job!
Sponsorship Application
a month ago
I ve been to Nashville BMW and Knoxville BMW and Chattanooga BMW is hands down the best out of all three cities! I bought my vehicle from Knoxville BMW and would have to constantly bring my vehicle in for an oil inspection test even just 1000 miles after a service but yet when I come back they tell me everything is in normal consumption perimeters. Ever since I ve start going to Chattanooga BMW, I ve never had a low oil light pop up on my vehicle! AVOID Knoxville BMW at all cost! Chattanooga BMW is the way to go! Ross is my service guy who took over my car and I will be very committed! Even to the point of forgetting my jacket in their loaner vehicle and they shipped my jacket back to my house free of charge!! Great people!!
Susan Stein
2 weeks ago
Wonderful Service always and Nicolas is so helpful and accommodating. He is quick to update us on our vehicle and quick to make sure we are in and out as soon as possible. We even have our daughter who lives in Nashville car serviced here in Chattanooga because we have such good customer service!
Charles Wallace
5 days ago
Will NOT be going back unless I absolutely have to. Prices for service are mental! They wanted over $100to change a lightbulb! Over $200 to install a bolt! Charged for a "post purchase inspection" that I'm not sure was any different from their regular multi point inspection they provide for "free". Feel that I did not even come close to receiving the service I paid for. Again, will NOT be returning for service unless it is absolutely necessary.
Peggy Jennings
2 months ago
I am so happy with my car and want to keep it for a very long time. I keep all maintenance up to date and always use BMW of Chattanooga for repairs. The service is exceptional and the employees are professional and yet make you feel important to them. I have confidence in the work being done and that I can get further assistance if needed.
Melissa Gilbreath
2 days ago
I had a wonderful time at BMW of Chattanooga! Everyone was very friendly and informative. I got the perfect lease that I absolutely love. Special shoutout to Johnathan, David and John for going above and beyond!
Harley Green
3 months ago
I can't say enough good things about BMW of Chattanooga.We had our X7 full cycle with them and would do it all again. From purchase, service, to sale everyone made us feel special and went above and beyond to advocate for us and give us the best possible value and experience.Most impressive of the experience has definitely been our experience with Nicholas Payton. He has consistently shown a heart of service throughout our time having our vehicle serviced there and is a huge reason why I'd consider purchasing another BMW from the dealer in the future.
Topper Gardenhire
2 weeks ago
Ross Adams, at BMW Chattanooga, was exceptional in helping me with service on my X-6. His willingness to go the extra mile is unusual in today s times. Great communication with needed service and setup! He has my trust!Thanks much Ross!
Craig Richard
3 months ago
I purchased an extended warranty from BMW Chattanooga for my 2016 340 M-Sport Manual and had transmission issues. They were great to work with and managed to get me a replacement transmission from the warranty company. Nicholas Payton was my service advisor and he kept me informed every step of the way. Excellent!
Susan Post
2 months ago
How is this review for BMW?I am a very pleased vehicle owner at Chattanooga BMW. My purchase process last year couldn t have been more simple and seamless. For my recent one year maintenance service; everything with was efficient and communicative. From Service Advisor Ross Adams to General Manager Chris Hidalgo, they addressed all my concerns. I appreciate the professionalism and high-quality service. Why settle for less when you have the best!
PhelpsTOAL2023
3 months ago
While driving through the Chattanooga area we hit some road debris that caused a blowout of our front tire. The service department and BMW of Chattanooga could not have been nicer or more accommodating. The service manager gave me his cell phone to keep in contact and they looked at our car immediately and had us back on the road in no time. I was very impressed with their service to someone who was just passing through town. Highly recommend this dealership.
Fred Granville
3 weeks ago
My wife and I were traveling back to our home in Kansas from Atlanta, when our BMW X5 warned us of low pressure in one of our tires. The tires are run-flats with only 50-mile range when flat. Since we were nearing Chattanooga, we were still pretty far from home, so we were a bit worried. We pulled into a gas station and looked to see if Chattanooga had a BMW dealership, and luckily we found BMW of Chattanooga. Even more luckily, when we called, we reached Service Advisor Chris. When we explained our situation, Chris sent us directions to the dealership, and then worked with us to get a brand new tire that afternoon, covered under our tire plan. Chris and everyone else made us (and our dogs) feel welcome why we waited for the car. To top it all off, our car had been washed when we got it back. So, thank you Chris, and thank you BMW of Chattanooga!
Mark Elam
3 months ago
Superb experience as always at our local BMW dealer. Scheduled my tire replacement easily, had everything ready when I arrived and provided me an equivalent loaner for the morning. Easy pickup experience. Shout out to Nicholas who continues to coordinate everything I need for my car, with enthusiasm, courtesy and skill. Highly recommend this dealership.
vi shrum
4 months ago
Ross Adams was my service advisor he was very courteous and very pleasant to work with. He made my experience less stressful keeping me informed and genuinely caring about the client. I have driven a BMW for 27 years has he and I talked and as far as I'm concerned there is no other car to drive it is the ultimate driving machine.Services: Carburetor cleaning, Auto battery replacement, Auto engine diagnostic, Tire rotations, Vehicle Inspection, Vehicle safety inspection, Battery, Oil changeServices: Carburetor cleaning, Auto battery replacement, Auto engine diagnostic, Tire rotations, Vehicle Inspection, Vehicle safety inspection, Battery, Oil change
Sue Williston
2 months ago
Absolutely one of the best, stress free service I have ever had. Ross was absolutely phenomenal and I just cannot say enough about how this young man went above and beyond. In today s world where service is lacking, the service I received was beyond expectations!
Matt Justice
a month ago
Very professional service from everyone. Nick was a fantastic service representative and the technician was fair, honest, and helpful. I was very happy with my experience. Not the typical stealership .
adrian flournoy
a month ago
Everyone is great!!! Professional, friendly and knowledgeable about BMW products and services!! I was recommended to take my X5 there and I am very glad I did. I will be returning for any other services needed for my vehicle.
Johnny Smith
a month ago
The service was great, I was informed on every detail about my repairs my the only complaint is the diagnostic fees. I know of a few places that would of waved it if they got the business and for a bill of $ 3,200 that would of been thoughtful of the dealership and appreciated .Please keep in mind that I was told the same that my $28.00 obd reader showed .
Jesse Hamby
a week ago
I have purchased two BMWs at this dealership. The staff has always been courteous and helpful. Their new showroom is incredibly clean, comfortable and inviting. The gentlemen who worked with me on a recent car repair, Ozzie Ford, was excellent. It was obvious he took a great deal of pride in his job. I wish all of my car buying and servicing experiences were this good. Amazing service from Chris. Keeps me running right.Services: General repairs & maintenance, Vehicle Inspection
Dustin Mullins
5 months ago
Nick is the best service advisor, not only at BMW however at any service department I ve ever been to. His knowledge and willing to go the extra mile doesn t go unnoticed. He is the perfect example of someone who truly loves and cares about his career and his customers. Nick is one of the reasons I plan to continue to come back to BMW of Chattanooga to purchase many more cars so I know I will always be in great hands when service comes due.
David Mullins
4 months ago
BMW of Chattanooga provided me the best and friendliest service I have ever received from a dealership. I'd learned from a friend that their prices were very reasonable; but he did not tell me that their service was also quick and thorough! I'd been using dealerships in the metro Atlanta (despite being further from my home), and none compared to the genuine friendliness of Wes the service manager, Ross the service advisor, and Brandon, the chief service tech. Brandon came up to the front and discussed with me all of my concerns about complex repairs. Three major repairs on my X5: replacement of the oil pan; valve cover gaskets and oil filter gasket (both needed at 105,000+ miles). Great work; decent costs - and all done in less than three days. I felt like I made some new long-time friends!
Laura Frederick
2 weeks ago
Prompt and professional service. Nick and Wes both answered all my questions and even provided a loaner car. My car was ready when they promised and all issues were addressed.Excellent service!!
Sharon Lindsay
a month ago
So happy with my experience at BMW Chattanooga this time. Chris Den was attentive and on top of my car s service. Will definitely go back to BMW Chattanooga for any maintenance on my X5!
William Blalock
4 months ago
The service was prompt and comprehensive. My service advisor, Nicholas Payton, kept me informed on the status of the service. He has managed the service of my vehicle for a while now, and he always does a great job.
Andy Millisor
2 months ago
Ross, Chris, and the team always deliver quick results with a great attitude. Getting a loaner here is also far easier than any other BMW dealer I've been to. Great work!
Rashida Thomas
4 days ago
Great customer service. As soon as I pulled in, I was acknowledged. The waiting area was very nice and clean. Overall I am very pleased.
Christopher Atkins
2 weeks ago
Chris is my service technician always greats you with a how are you today and will ask how my son is doing at the University of Alabama at Huntsville. He goes the extra mile to get you car back to you on time and keeps you updated on progress.Wess was my service technician when we first bought the car 2018 and has advanced to being over the service writers have is cell # in my if Chris is off can definitely depend on Wess to make sure thangs are getting done
Koong Harrison
a week ago
Excellent service, professional, friendly and efficient. Special kudos to Nicholas Payton who is our service representative. He always makes sure we are taken care of and is a pleasure to work with. The work is always performed as promised.They provide detailed estimates for approval before starting the work. Their facilities are clean and spacious. Highly recommended for BMW service needs.Service: General repairs & maintenance