Auto Glass Service - Chattanooga, TN

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Angela Wallin McCary
a week ago
My Insurance recommended this company when my passenger's door was hit with a rock from the lawn mower. It shattered into hundreds of pieces but did not fall out. We taped it immediately. I point this out because it means Auto Glass would be dealing with the hundreds of pieces. Once my insurance filed the request, I was contacted by Auto Glass within 10 mins. Ryan asked if I had a minute and he would get the claims dept on the line with us. Ryan stayed on the line helping as I filed the claim. My side window glass had to be ordered and it was received next day. They arrived at my work at 8:45 am. Tech was Victor H. He called to let me know he was on his way and arrived 5 mins early. Then finished the job within an hour. He took great care not to make a mess with the hundreds of pieces of glass as he removed it. Parking lot was clear of any glass that did fall and there was none inside my car. My mirror and door panel were put back in place perfectly. Even with having to order my glass, my window was replaced within 24 hrs of having spoken to them for the very first time! Great communication, Customer Service, and taking pride in a job well done. Thank you for making my problem a quick and easy fix!

  Ashley
8 months ago
From the reception and customer service rep (Sam), to the location manager (Patrick), to the tech (Asa) - everyone was so extremely helpful and friendly!! I needed service quick, and was just about to come to the unfortunate terms that it was not going to happen as the weekend was near, but this amazing team managed to get me in last-minute on a Friday! The rear glass in my vehicle was replaced with care in no time - I am so extremely grateful for the quick and quality service. I can tell this establishment values their customers and cares about the work they do. I would recommend 1000x over. Thank you!! :)

  Samantha Munoz
2 days ago
Great customer services and communication! The tech, Vic, was awesome! Also really liked the fact that this is a mobile service!

  Nicole Wierzbicki - Budd
11 months ago
We had the mobile service come check a leak i thought might be from a windshieldreplacement we had two years before. Patrick came out and said it wasn't the windshield but our drain from our sunroof. He also said to stop by and they would see if they could clear out the drain.I stopped by a few days later and Victor took my suv to the back and tried a few things to unclog it and it worked. When I offered to pay him for his time he said don't worry about it.Not only did they do a great job replacing my windshield two years ago they helped fix an issue they didn't have to.Cannot recommend them enough.

  Mercy Poteet
a year ago
I've seen many miles and in that experience not only have I had glass replaced, as a company owner myself, I've delt with lots of businesses in residential, commercial, and industrial services settings. In this old mans opinion Auto Glass Service is not only by far my best glass shop experience, I would rank it 5+ out of 5 in any type of business dealings that I've ever had. How do they hire these great people? From my first call with Angelia to get scheduled to Victor bringing my perfectly repaired truck to me at the hotel, I was just amazed at their profeciency. Also, it was beyond their technical perfection, it was their degree of personal and sincere caring for my needs that was an example of how to treat people. This sounds crazy, but If you're a business owner it may even be worth your time and expense to break your windshield just to see how these people operate a public service business. Good job!Services: Auto side window replacement, Auto windshield replacement

  Marie Eberhardt
a year ago
I went to several places and each stated over $700.00, just to replace my driver's side window. On my Cadillac Xt5. I found Auto Glass Service, the price was aweome they changed my window the same day I will always recommend Auto Glass Service. Great Service.A HAPPY CUSTOMER04/07/2023Service: Auto side window replacement

  Joe M
3 years ago
I checked around and they were not the cheapest in town but the place that was cheaper was borderline rude on the phone and obviously didn't care whether I chose them or not. Plus these folks come to your house so I didn't have to drive anywhere.The tech showed up on time and was friendly and polite. Obviously knew what he was doing and had the windshield replaced in under an hour. The only problem was that as he was cleaning the windshield he noticed a scratch in the glass . I might not have even cared about it but it was in a spot that would be in my line of sight and I knew it would bug me. So the installer knew right away that It would have to be replaced and he did not charge me anything at that point.It was late in the week when the first windshield was installed so it was the next week before they contacted me with a new appointment time. The next tech showed up on time and again was done in less than an hour. Very friendly and professional.The windshield was for a Ford F150 that had a Ford logo at the top center and the new windshield did not have that (I could have had one with that feature but would have been more expensive and I didn't care about that). I actually like the new windshield better than the old due to the fact that it has tinting at the top that the old one did not have.Overall good experience even though I could have saved a good bit at cheaper place if I was willing to ignore the poor attitude I receive on the phone from them. I felt like a poor attitude on the phone might reflect the overall attitude of the company so I decided to spend more for good service.Service: Auto windshield replacement

  Allie Robertson
2 years ago
Very friendly and professional. I live in Atlanta but commute to Chattanooga and they were able to accommodate that and get my windshield replaced. I had thought it needed repaired but it actually needed replaced. They were great about getting the service switched and it was easy/no hassle. My windshield replacement took maybe 30 minutes IF that and looks great.Services: Installation, Auto windshield replacement

  Hillary Nicholson
3 months ago
Excellent experience. Very good customer service and knowledgeable staff!

  Crystal Caraway
a year ago
Such great quality work done here. The Manager Patrick is very professional and does everything in his power to make sure each and every customer is happy with the experience and the job itself being done.

  Thomas Hamer
2 years ago
OK, the return visit was much, much better. So, for part two, l would assign a much higher score. We dropped off the car (which took some re-negotiating), and were able to pick it up later. So. It ended well. .... Not outstanding. I was the chauffeur for an older friend to take him and his car (cracked windshield) for a 10:00am appointment. Arriving four minutes early, we were told, "Oh, you were supposed to confirm your appointment. . ." Excuse me ? Like the company couldn't follow up on the appointment ? No time for a phone call ? A two minute call ? So we have to return 6 days later at noon for a 2 & a half hr appointment. Auto glass or cardiology ? A wasted hour and my (pitifully small) fee. Puh-leeze. Oh, the cardiology office calls to confirm appointments. Novel idea. Might catch on. Hope so

  Taylor Williams
4 years ago
They were able to get me on the schedule quick and was very fast but the technician did not seem to care about cleanliness with my vehicle. There was lots of mud on my door jams and even on my leather seats and floor board. I feel like he could have been more careful or used some type of protective barriers.

  Alex Petro
4 years ago
These guys came to my house and replaced my windshield in well under an hour. The technician was professional and knowledgeable. Their price was also $50 less than Safelite. Definitely don t hesitate to call these guys.

  A L
5 years ago
Fantastic people are here at Auto Glass Service! I refer all my customers to them for any glass work. I know they are in the best of care and I don t have to worry. They always put the customer first and are prompt. They have replaced 2 or 3 windshields for me personally over the years and they will always be my first choice.

  google user
7 years ago
I had a broken windshield it was cracked all the way across and down the middle. Unfortunately it happened on a Friday and on Monday morning I had a 2.5 hour road trip to make. The car was not safe to drive. I called several places and none could get it done, until I called this company. The person I spoke with said absolutely no problem we can do it Saturday. I said great!!!!. So far so good and then this!!!!I receive a voicemail at 2:49 Friday afternoon stating that no one could make till Monday. I called back and was told they could not do it. I replied that I had to have this repaired and told her why. She tried to tell me about a hail storm which I was fully aware of recently. Truthfully I was surprised that she used that as an excuse. It is the nature of the business they are in , sometimes its steady and sometimes you need to make a superhuman effort.If they were aware that there was no way to add any appointments ,Why did they take mine? It was too late to find anyone else so I had to spend 130.00 dollars to rent a car. So now a 250.00 repair will now cost me 380.00.Thanks guys!!!!J. Williams

  Emily
11 years ago
Just had my windshield replaced in my own driveway! It doesnt get much more convenient than that! The technician was only here for approx 40 minutes and the job was done! This has been an overall wonderful experience and I highly recommend this company. The staff has been very friendly and they have wonderful customer service!

  Nick Bosco
6 years ago
I am an insurance agent and refer all my clients to AGS and they have always done a great job for them. Super easy for us to submit claims online via their website and they deal directly with our claim service. Our rep Sarah is awesome!

  Chase Morrow
6 years ago
Cracked our windshield and as they were replacing it, they found several spots where the last install was done incorrectly and lazily causing small surface rust on the windshield frame. Service guy talked me through how he would sand it down and it was all within the area he s going to paint. Very informative during the install and wanted to make sure I understood the process. This was in their shop, not a field install.

  mikev28171
2 years ago
Incorrectly installed new windshield in my wife s 4Runner. They would not accept responsibility and kept gives us other possible causes. I pursued each one at my cost. After 4-5 attempts, they finally put in another windshield and the leaking stopped, but according to them it was only a coincidence. The mold/ mildew musty smell was set in and was so bad that we had to take another loss in selling the vehicle got less than we owed

  Tracy Lynn Bell
a year ago
They came to my work and put the windshield in my 85 f150 the gentleman introduced himself with a smile was very respectful of my property in my truck nice neat fast work and I couldn't ask for any better service when he was done I paid him he shook my hand and he left me feeling very satisfied and confident in his work Thank You for your fast service I'll be calling you again for a windshield in my 95 ram 1500

  carol hankins
4 years ago
This is a very good company, called one evening about my windshield that cracked almost half way across, they came out the very next day, was very kind and quality of his work was excellent. Will always use this glass company for our personal and commercial vehicles. Thanks so much.

  Curtis Powell
3 years ago
Very fair price and excellent service,I recommend this company above all others. They replaced the windshield on my Silverado and they did a very excellent job and they did it in fast time with no issuesService: Auto windshield replacementService: Auto windshield replacement

  David Kaplan
a year ago
I might could or would use these folks to replace my windshield but they are too busy to answer the phone or to call you back from their call center. I did get a spam call last night from them hours after leaving a message .

  Heather Fannin
4 years ago
James with AGS did a wonderful job. He was friendly & professional. Made it an all-around easy process. Would highly recommend.

  Ops Communication
5 years ago
Austin Miller in the Tennessee location is awesome!! He is very friendly and professional. He is very fast and good at his job. He holds a conversation very well and truly knows his stuff!! Thanks Austin!!

  Paige Kincer
4 years ago
They returned my call, provided detailed responses to my inquiries, met me at my work to replace my windshield, let me know right when they would be there. Totally professional!

  Pat Carden
6 years ago
I received prompt, courteous, and professional service from my phone call asking for help to the technician installing my new windshield. Great company!

  Sarah Garrett
11 months ago
Very pleasant and friendly service! Great work and super fast turn around time!Service: Auto windshield repairService: Auto windshield repair

  Cris Beagle
5 years ago
They were able to squeeze me in last minute, on the spot. They even filed my claim with my insurance company for me. Excellent work, thanks!

  Karl Sodergren
a year ago
Still had Covid information on their recording and I was stuck in automated phone tree hell for unreasonable amount of time. I went elsewhere.