Gary Force Acura

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Joshua Allman
2 months ago
Excellent service experience at gary force. I was able to schedule thru my acuralink app, when the car told me it was due for a service. I arrived at my apt time and was immediately greeted by my advisor. He took some basic info then handed me keys to a brand new mdx for my loaner car while they serviced mine.A couple hours later I got a text to come get my car. My car was hand washed and vacuumed out and looked great.Absolutely best service experience I have had in my 40 years. 10/10 would recommend!

  Dan H
4 months ago
Could not be happier with my experience! Had the pleasure of working with Mike Lowe who never once made me feel pressured into buying anything. Was knowledgeable about every single thing I had questions about. Total time from test driving my dream vehicle to driving out the door was less than 2 hours. Everyone was great to work with, including Trey on financing who made that aspect so easy and smooth.Would absolutely recommend Gary Force Acura, and especially Mike Lowe, to anyone who is in the need for a new vehicle and wants a great experience with not a single complaint!

  Tim Walker
2 weeks ago
Easiest, no pressure transaction ever. Was able to negotiate the deal over the phone. Arrived at the dealership a few hours later and only had to sign the docs and drive away. The vehicle was meticulously cleaned and ready to go when we arrived. Props to Tyler and Trey for the awesome experience. Love our new Integra.

  kaitlyn harris
a week ago
Accompanied my parents to test drive cars this weekend and Mike Lowe was our salesperson. He was SO kind, knowledgeable, and never made us feel uncomfortable/pressured to make a decision.Honestly, I m so impressed with him and the experience he provided. I would highly recommend this dealership!

  Ernie Simms
a month ago
Gary Force Acura has been an amazing service center for our RDX we bought two years ago. We got the service contract when we bought it, and enjoy going in to have another good experience. They not only service, but take such good care of the our vehicle AND us! This last service we had Ryan as our contact. He was so kind and observant, and when I needed something else at the end of the visit, he stood in line at the products desk with me (to get a new battery for my remote) and asked me all about my family and truly seemed to care. I appreciate that effort and it made me leave settled and more than satisfied!

  Kizzy Dickerson
a month ago
I can t say enough about Mr. Lenny from Gary Force Acura ! This is my husband s and I second purchase with Mr. Lenny he makes the process easy and streamline from beginning to end! He is professional, kind and trustworthy. His customer service is outstanding and he will deliver the car to you if needed! He will work with your budget to get the vehicle you desire! Thank u Mr. Lenny and have blessed weekend! Dickersons

  M P
a month ago
Amazing team! We have thoroughly enjoyed our experience buying a car from this dealership. They have a great customer oriented protocol they closely follow and make you feel confident in their ability to deliver. They certainly deliver! Top notch experience, start to finish and we love our new car!

  Rebecca Way
3 weeks ago
I love the team at Gary Force Acura Service! My car was purchased there at the dealership and has always been serviced here. Tony is very communicative, he knows his quotes and is up front about the cost. I trust the mechanics here to be certified, and I ve never had an issue. My car is always returned washed and vacuumed.

  Sheila Caruso
a week ago
Lenny Krakauer was awesome at Gary Force Acura! He spent as much time as I needed when I looked at cars AND spent a lot of time with me AFTER I bought my vehicle. He spent time with me on a very thorough tutorial and helped me with all my vehicle settings. He even called me days later to see how things were going. Of course, it helps that Acuras are a great product! Thanks Lenny.

  Kennedy Givens
3 months ago
I wanted to share when I bought my car with Chris he was amazing. One of the best, most professional sales guys I ve bought from. He was very fast and efficient as well. I had the best experience possible on his end. He even brought his Apple cord to show me the Apple car play feature on my new integra to make sure I saw every feature which I thought was phenomenal. Would recommend him to everyone else. Joel and Tim in service were also a great help too! Amazing service guys. However, my experience with Trey in finance was not as great. I thought it was extremely unprofessional he showed up almost over thirty minutes late to meet with us. We did everything beforehand and the only thing left was to sign the papers. Chris had the car ready to go but because Trey didn t show up on time we were stuck waiting for longer than we should have on a 40,000 vehicle purchase. Overall besides that, great dealership with great service and sales!

  Marie Carmelle Noel
a month ago
I am delighted with the exceptional service provided by Mr. Green during my new car purchase at Gary Force Acura. This is how you define outstanding business - by making others happy, with rewards to follow. Keep up the great work

  The Terrys
2 weeks ago
Just had the rudest, most condescending experience with Lenny. Obviously, he judges folks leading him to think someone might not be able to afford his product. He was not interested in getting to know us before stating that he was unwilling to discuss pricing. Luckily we have worked out an awesome deal with the Acura dealership in Huntsville and are picking up our new Acura MDX there.Gary Force should be ashamed!

  George Valle
a month ago
The best car buying experience I have had to date! Our sales guy, Chris Moosekian, made the transaction very smooth. We were in and out of there very quickly and the customer service has been great. All around great experience. Highly reccomend!

  Sherri Turner
4 weeks ago
What a grand experience purchasing my Acura RDX from Gary Force Acura. My salesman, Chris Moosekian was very knowledgeable, polite, and was a great communicator during my buying experience. The General Sales Manager Kurt Finley also took time to introduce himself. Looking forward to working with this dealership going forward.

  Bob Barlow
2 months ago
They quoted me a price for a new sensor on my 2011 Acura MDX and replacing some burnt out bulbs. To my delight they came in substantially lower than quoted. My car was cleaned on the outside and they sprayed a lovely air freshener scent on the inside. Well done!

  Ross Tyler
a month ago
This team is keeping the buy/lease here and service here concept alive! I have been an Acura owner for many many years and this team kept my older 2013 MDX in great shape up to 175K miles. Last year I traded it in for a new 2023 MDX and the process was smooth and awesome. Just had my first service for this new MDX and a few dings in the wheels and a chip in windshield needed to be fixed. Thanks to this team all I had to do was make an appt and drop it off. They got everything taken care of and kept me in the loop the whole time. Thanks guys! See you next time!

  Patrick Dauchot
4 months ago
Took my Acura MDX to Gary Force Acura in Brentwood today because I picked up a nail in my tire as I was driving. I was greeted quickly by Tim in service, who kindly offered to repair my tire while I waited but I chose to leave it as I had a ride ready to pick me up. He informed me of my tire insurance and kept me abreast of the status of the tire replacement and had my car ready and cleaned within a few hours. Upon arrival to pick up my car, I was pleasantly greeted by the cashier and Tim, presented me with a zero balance receipt, and had my car pulled up for me. I will only bring my cars to Gary Force Acura service from now on. Highly recommend!

  Wanda Whiting
6 days ago
Bought a new RDX for my daughter. Found scratches and gouges in the paint. Car should have never been sold or left the lot. Completely ruined my daughter s experience. Found these people to be dishonest as well. I would never buy from them again.

  Dillon Fontaine
10 months ago
I have had a phenomenal experience with Gary Force Acura and more specifically, Todd Murray. My background is in large, consultative B2B sales, and I knew at no point during my time spent with Todd was I ever sold. He was consultative throughout the entire process and did a great job of learning who I was as a client and sharing the appropriate vehicle information and recommendations that he knew would fit my profile.I was also a first time car buyer. Coming off of a company vehicle program, I had never navigated the car buying process before. Regardless of the step, Todd was there to help. Even after driving the car off of the lot, whether it be a service question or warranty/coverage related, I will text Todd and know he's around to help as soon as possible.During my vehicle search, I evaluated many options. The 2023 Integra A-Spec/tech was not the least expensive option on my list, however, I chose to buy my vehicle from Todd because of the value that he built and his demonstration of commitment to high-quality, continued, customer service that I did not find elsewhere.Big thanks to Todd Murray and the rest of the Gary Force Acura team.

  Sandra T
2 months ago
Visited this dealer back in Dec due to its great reviews. Unfortunately, the sales person made the experience very awkward and made me feel like he was doing me a favor. He even, said to go down the street and buy the other car instead. Maybe he was having a bad day I m not sure. I did ended up purchasing a car from your competitor (BMW) down the street. I rather spend my money where I m being taking seriously and not feel dismissed.

  LeAnn Sink
2 months ago
I always have an excellent experience from scheduling to finish no matter the reason I m there. The waiting area is always fully stocked with coffee, drinks and snacks and I love how they call me by name. I never hesitate to go there and I trust their service.

  Elizabeth Jewell
3 months ago
I had an unexpected visit and had to have my car towed to Gary Force. I called to inform them; I was called when the car arrived with a price of services and approximate time of completion. I inquired re. loaner. It was a busy week but Tim informed me to call back in the morning, and then afternoon, when I received a loaner. My car was ready the next day at 2:00 p.m. I received very professional service.

  Matt Hearn
3 months ago
Bought a used 2017 Acura RDX here--the people we worked with at Gary Force couldn't have been more helpful, more transparent, or more enjoyable to work with, much better we expected. They definitely deliver on their promises about customer service.

  Chris Hutchinson
3 months ago
A tale of two experiences:I cannot say enough good things about my experience with Gary Force Acura and specifically Eric who helped me through the purchase. My experience with this dealer was much better than previous experiences with auto dealers.I few years ago, when we were looking for a vehicle for my wife, we found the vehicle she wanted online at an out of town dealer. To say the experience was a nightmare would be putting it lightly. It was every clich� runaround you hear about with dealers. We reached out online inquiring about the vehicle. Everything checked out so we decided to drive an hour and a half (and get a sitter for our kids) for what I expected to be a fast process as we were coming ready to deal. They were clearly overpriced and I brought my research with comps. Of course they "wouldn't budge". We leave the dealership disappointed and continued looking in the area since we had already committed to the drive. Once we leave, all the sudden, they start calling me wanting to make a deal. Long story short, what should have been an hour long process took twelve hours and an entire day of runaround only to arrive at what our initial offer was.Fast forward to our dramatically different experience with Gary Force. We sent an email to the dealer inquiring about the vehicle. We quickly received a follow up call from Eric who asked where we were looking to be on the car. I threw out what I considered reasonable. Eric told me he would do his work checking with the managers. I then get the follow up that they agreed to the price. We then place a deposit to hold the vehicle for us (obviously contingent on it being in the advertised condition). A week or so later, when we were available to make the drive to pick up the vehicle, they had the car ready for us to inspect and test drive. It was in great shape, however, there was some significant scuffing on the lower part of the front bumper previously unknown to us. Without even having the opportunity to request a solution or fix, they offered to fix it at no cost to us. From start to finish, our in person process to purchase the vehicle was maybe an hour.I'm someone that, as a business owner myself, appreciates those who respect the value of someone's time. I certainly can't recommend this dealer enough and they will be a top consideration for me on future purchases.

  Bill Thompson
2 weeks ago
Excellent Dealership! Sales, Financing, and Information Services were more than I had hoped for.Highly recommend to anyone interested in purchasing a luxury vehicle.

  Gabe F
4 months ago
Bought a new RDX from Gary Force Acura recently and could not be more satisfied with the dealership and their team. My sales rep, Chris Moosekian, was a huge part of my decision. He was absolutely fantastic. He was incredibly helpful, answered all of my questions (and I asked a LOT), was super knowledgeable, and very responsive. 5 stars all the way around. Would buy another car from Chris in a heartbeat. I've not yet experienced Gary Force's service team but the sales experience was exceptional.

  Andrew Wetzel
a year ago
Leased a new Integra from Gary Force Acura and I couldn t be happier. Every single person I spoke with at the dealer were courteous and professional. Todd (my sales contact) was extremely easy-going and friendly. I have had some rough experiences at dealerships in the past, but Gary Force Acura is the real deal. Call Todd, you won t regret it.

  Amanda Thompson
a month ago
I have had 3 Acura s in the past 14 years with Gary Force and from my salesman, Eric Green to Tim Durbin in the service department, my experience has always been excellent.

  Barry Raynor
a month ago
This our 4th Acura from Gary Force Acura. Our sales person, Len Krakauer, and the Gary Force team are excellent to work with. We got great customer care and beautiful new car.

  Deborah Cunningham
5 months ago
Gary Force Acura was fantastic, absolutely fantastic! My dealer Eric was straightforward, honest, and very responsive. From him to the manager, the finance department, even the service guys! Absolutely every one of them made me feel welcomed, and completely taken care of. Now I'm the proud new owner of a 2024 5th Gen Integra and I could NOT be happier!! If you guys see this, Thank you!!!