Firestone Complete Auto Care

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Kyle Smiley
a week ago
They were nice and i went here for two different cars. 2 stars for fast service but its very weird that both cars i was told need a $1,200 control arm repair. Went and got a 2nd opinion. They took me into the bay and showed me and everything looks like new. This seems sketchy to me and i d stay aware of huge upcharges

  Jake Woods
2 weeks ago
Jonathan and his crew are the absolute best. I can go months between visits and he still remembers me on sight, and we've never had a single bad visit. Customers for life.

  Son Hui Mitchell
3 months ago
This location is my favorite Firestone location. The guys are pretty laid back, helpful and super awesome! Great work and great group of guys. You can't beat the lifetime alignment service and price. They do alert you for possible issues but will not pressure you to do the service. They are great at the Bakers Bridge location!!!!

  Allison del Puerto
2 months ago
Best place to take your car for maintenance in Williamson County. My family has been coming here for years and the team is so friendly and respectful of your time. I will never trust anyone else or location with my vehicle.

  Hassenach
a week ago
Those guys at the Cool Springs location are just great people. Honest, forthright, and just good to me as a customer. Give them all a raise!

  Douglas Cottingham
a month ago
The staff at our location is and always has been knowledgeable and professional, all the while being personable. They have won the business of our fleet through their expertise and willingness to work around our schedule.

  Anonymous Person
a month ago
My vehicle was running very low on oil as I was on the highway and in my panic I accidentally poured a quart of transmission fluid in the engine oil because it uses transmission fluid for multiple things and it was all I had on the side of the road, but after check at an Auto store to buy more found out I had done the wrong thing. Which I own as my mistake. But I figured the next best thing to do would be to get an oil change and remove as much of the previous substance as possible. Went to Firestone and they refused to do an oil change but also said I shouldn't drive it and get an engine flush (I think the man was just trying to keep himself safe and didn't want to get involved) This left me stranded overnight in the area because I work in Nashville but live almost 2 hours away. When my family contacted our regular mechanic in my town he said didn't actually recommend going to the extent of an engine flush and getting an OIL CHANGE while also replacing the oil filter. I actually (after staying in my vehicle overnight in a nearby parking lot for fear of driving it) went to Moody's Tire and Auto service and they said the same thing as our family mechanic--get an oil change and replace the filter, and that my telling Firestone about the transmission fluid just made them overthink it and resulted in me NOT GETTING THE PRACTICAL HELP that I needed. He sounded like an experienced guy with common sense.The thing was, before leaving Firestone I pleaded with him to do an oil change because I felt that it would at least be better than leaving my vehicle like it was with the wrong fluid in it. But he refused, costing me a whole evening stuck in a parking lot when I wanted to be home, and 2 other mechanics confirmed that an oil change would have been the best solution. If I am in Cool Springs, I will not be seeking out Firestone if I have any more automotive problems.

  Jon Manager
3 months ago
Booked an appt 5 days in advance for an oil change at 230 pm (they close at 7). Every time slot for the day was available. They called me and told me that they could not guarantee same day service for an oil change that late in the day because they might have other work they need to do. Im like, that why I am making an appt, so that my work is the work you are scheduled to do. He was like unless you can bring it in earlier it might be the next day. I mean, if you cant even complete an oil change in 4 1.2 hours Im not sure you need to be in the automotive business.

  clay Lane
6 months ago
I took my Nissan Pathfinder in to check out a MINOR coolant leak. It was so minor that I had been driving it for a few days as the vehicle was behavior normally. After Firestone diagnosed it, I received a quote saying I would have to replace the entire radiator and other hoses and parts for a total $1980.00. I didn't want to pay that price so I asked them to ready the vehicle so I could pick it up. I happily paid them for new radiator caps and the service test. I left and the vehicle that had a minor leak going in started to overheat within 1 mile of driving. I made it to a local store shut it off only to learn the radiator had no fluid in it at all. I had to put almost two gallons of antifreeze. I called and spoke to Josh the manager and he basically said they had done their job and offered to fix it. I kindly requested my money back due to the inconvenience which I was abruptly refused by the manager. So I basically took the car in with minor problems and left with major problems with Firestone taking no responsibility, only taking my money. If I could have left negative stars in my review I would have. I have been a long time Firestone customer, but I can't trust them anymore. Buyer beware using Firestone of Coolsprings Tennessee.

  Andrew Pagnozzi
2 months ago
The help I received from the team at this location was exceptional. Unfortunately my vehicle was damaged beyond repair, but they did not charge me anything because of that.

  Krys Yang
a month ago
Took my camaro to get a brake inspection. Quick easy process and the guy that helped me was really nice the whole time. Thanks so much

  Matt Abbott
6 months ago
This is why people have trust issues with mechanics:I Took a vehicle in for a tire rotation and alignment. They called a few hours later saying the engine and cabin air filter were bad and the battery had corrosion, asking if I wanted to have those services done, I declined. When I went to pick up the vehicle a few hours later, I was informed the alignment was not done, as the tie rods were seized. I asked if i still owed money for the tire rotation and I was told it was one the house! I thanked them.The tires were not rotated, it was Very easy to tell from the alignment being off. The engine air filter was a little dirty, it was changed 3 months ago and would maybe be consideredin the yellow. The cabin air filter is Non Existent, really the vehicle doesn't have one, they said they saw it and it was dirty... The battery was changed 3 months ago, zero corrosion anywhere, nothing. The tie rod jam nut was freed with a bit of PB blaster and 1 arm... I have had very good experiences at this location in the past. Maybe I just got a bad apple this time.

  Todd Callister
3 months ago
This was our third trip and third car taken to Firestone at 7129 Bakers Bridge in Brentwood/Franklin. Staff was knowledgeable, friendly and efficient! Service on car was quick!

  Aglaia Joithe
6 months ago
Needed my car to be looked at quickly before i drove home to Canada. Didn't catch his name but the guy who helped me out and the mechanics were beyond kind and so so helpful. They handled my situation so gracefully and promptly and took the time to help me understand the problem. So grateful I found them!

  Kevin Beasley
3 months ago
If you have a flat you might as well plan on buying a new tire, if you go to a place like this. Because they're going to tell you they can't fix it no matter what. They will come up with an excuse to make you buy a tire. That's just how these places work

  Temituokpe Jones
2 months ago
Amazing service. They got back to me within 24 hours with a detailed report. Highly recommended.

  Colette Sullivan
7 months ago
My car broke down a few days ago. Once I got it towed to them, they were polite and quick to get it fixed. They explained what was wrong, how much it would cost, and any specials going on. They made it super easy. And I am thankful for all they did.

  Stephanie Champney
6 months ago
Staff was so helpful, got me my tire the next day! Overall great customer service and friendly staff. I would recommend this place.

  Dan Raischel
7 months ago
The Firestone locations can be pretty sketchy around here but I have to say that this location has been good. Did as they said they would and let me know when vehicle was ready. Nice folks.

  Sean M. Doty
a month ago
They always take good care of me and my 3 cars

  Lissy L.B.
a year ago
The staff is amazing. They care about you, your car, and your safety. You get to know them by name because when someone cares about the thing that keeps you and your family safe, you become an extension of that unit. Grateful for their ability to take time and explain everything they need to do and have done. This is the place to go to if you want to be tested with respect and drive leaving safe.

  Chris Holms
a year ago
I have been using this location for the last 4 or 5 years. Always friendly. You can ask what prices are ahead of time and they even do repairs that a lot of the dealerships charge a lot more for. If you have more of a minor repair ex.. starter, alternator. thermostat. get a quote here too before you just take it to the dealership. Could save you some money.Service: Electrical

  Dan McAdams
a month ago
Great service, and thank you to Ray for going above and beyond to help.

  k.n. w.
a year ago
These guys are awesome!!! We re out of town and my husband s car was leaking oil. These guys took the time to look at his car and because it was a simple fix, they took care of it. We really appreciate their willingness and kindness!

  Paul Kang
3 years ago
The guys at this Firestone location have been good to us. Very courteous answering questions and scheduling appointments both in person and over the phone. The guys that I've interacted with to date are honest and forthcoming with their advice or observations about my vehicle.There's a legit reason why people don't trust certain chain locations for car maintenance or repairs, for fear of getting bilked out of unnecessary work. I think the folks at this branch are not like that. Their prices may not be dirt cheap, but you usually get what you pay for when it comes to work on your car.

  Katelyn F
3 years ago
I ve had nothing but good experiences at this location. Today I had all new tires put on. While the wait was a bit long, it was enjoyable because Stephanie and Jonathon were so friendly, helpful and knowledgeable! You don t see customer service like that anymore. We need new tires on my husbands car next and will definitely be going back here!Service: Tires

  The Queen's Castle
3 years ago
I had my tires aligned here, and they were great, dropped me off and picked me up from work. Also brought my car to them for a second opinion recently, and was extremely grateful for Jonathan, his honesty and team. He helped me recover a loss, and that will always be appreciated. We plan to bring our cars back to this Firestone for complete auto care!

  Paula Donahue
2 years ago
Without warning, yesterday morning I found my car battery needed replacing. When the car turned off it needed to be jumped to get started. I called around Nashville for an appointment understanding it was Sunday. When I reached Firestone, Corey told me to drive on down and they would replace it when I got there. That's exactly what happened and with less than 5 minutes of waiting. Such fantastic customer service and a huge hassle relief. Thank you!

  Lauren
6 years ago
Yesterday I went to Firestone for the first time, and had THE BEST costumer service I have EVER experienced at a auto care shop. I first called to see if they could accept walk ins, and the guy that picked up, Mark, was so kind and cheerful, and said they could get me in right away. So I popped on over to Firestone, where Mark and Wayne walked me through what I needed. Mark explained that I didn't have to get both tires done, but it may pull if I don't, so I decided to go for both rear tires. I never felt pressured to buy both, but felt informed enough to make my own decision. They also have a kind of local "taxi" service, if you need to be dropped off somewhere in the area which is aweSome. Two tires later, with a great discount they have starting this week, I was on my way. I could not have been happier with my Firestone service. Thank you guys so much!

  Chelsea Trumbull
3 years ago
Good service and very kind staff that make feel like more than money in the company pocket. I did unfortunately have a grease mark on my passenger seat (service tech had to get the wheel lock and it was an obvious palm print), but was an easy fix! Overall my favorite local and dependable shop.