Mini Mall Storage

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Mary Carter
7 months ago
8/25/2023- I heard back from Mini Mall Storage and had a very nice conversation with Ashley. She assured me they were aware of these concerns on the property and were giving attention to them.Hello. I have requested by phone calls that this location be maintained more closely. The lights are often not replaced when they go out in the main hallways and the floors look to never, or rarely, be cleaned. It is great to have a climate controlled building but the facility itself is not as well kept as it was for years when it was privately owned. The gate system was an added feature with new ownership but twice now it has not wanted to open automatically for our family driving through and once we had to call so we could get out. We have been here for a few years but honestly have discussed leaving the property. Then just recently we received a notice that no one will be on site any longer in the main office and only in nearby Johnson City. It is disappointing.

  rowdync
2 years ago
Rachel was nice but I she is leaving. Originally had a 10 X 20. Pretty decent. Door worked correctly. Paperwork was easy. Limited hours if you need to talk to someone in person though. Moved to a 5 X 10 and it is hard to get to, location wise. In narrow alley, too small for a U-haul, barely get my pickup through. Door is broke, won't stay open and it is difficult pull open and lock. Actually moving to another facility that is newer. I also set up autopayment and they continued to charge my credit card months after I moved out. I had to threaten them with court action in order to get them to stop charging my card. Avoid this place if you can.

  Vince Love
11 months ago
The mini mall storage is not a storage company. When they bought I'll Afton chuckey storage they didn't send us the new contact with any of the terms and conditions. They charged us for insurance (which we wanted) but then said they didn't have insurance. That they overlooked it when they bought it out. It became a problem because we found out that our storage had mice.

  Vincent Whaley
a year ago
Management at Afton-Chuckey Self Storage always take care of their customers and it's wonderful being able to access the units any hour of the day or night with great lighting. This is hands-down the best storage unit facility I've used, especially with the security camera coverage. Thanks for your wonderful service!

  Erin Bromeling
2 years ago
Timely call back response to an online unit reservation! Customer service was great! Heather was very helpful working remotely with me over the phone and through email to make sure everything is ready to go for our big move!

  Dave Nace
2 years ago
Clean outfit. However, paid everything online that was requested at setup time. Went 2 days later to the gate and it would not take my code. Called the service center and was told that we needed to pay another $16 to get the code reinstated. Went back to unit. Door is very difficult to open by one person.

  Connie Weaver
2 years ago
My husband and I had been searching and searching for a storage unit near Chuckey, TN, where we planned to relocate in the near future. We ultimately called Afton-Chuckey Self Storage, where my husband initially left his name and number for a call back. We received a call from Sarah, just an hour or so later, who confirmed that they indeed had a unit that fit our needs. The online process for securing the unit rental was quick and easy, and was followed up by a call from Heather to check that she had the correct information and to ask us if we had any questions. Kudos to Sarah and Heather, who were friendly, knowledgeable, and helpful! They certainly helped make this step of the moving process considerably less painful!

  Sirenia Solaris
6 years ago
Myself and 2 family members rent storage units here. The climate controlled units are reliable and none of us has ever had any issues with accessibility. The facility is kept clean and tidy and our belongings are kept safe. They are very fairly priced. If anyone needs storage, I highly recommend renting here.

  T Black
3 years ago
This storage facility was bought by a corporation from a local owner who was retiring. They PROMPTLY raised the price $10 a mo. The young lady in the office is great, very nice and she's just following orders, but I'd rather deal with "locals" than deal with money hungry corporations. I just cleaned my unit out and gave them back their space. If you do shut down your unit make sure you give a 10 day notice!!

  Nikky Frymoyer
2 years ago
Needed a last minute storage and they were great working with me to find one! Reasonable price too! Melita was easy to talk to and great with customer service. Thank you!

  Heather Nelson
4 years ago
I would recommend these storage units over the rest the staff here is amazing as well.Rachel is the most helpful and easy going person she has been extremely helpful to me and thanks to her and this company i know that my belongings are safe a secure and the prices here are very fair as well. Thank you all @ Afton-Chuckey Self Storage!!

  LJ
3 years ago
Just your average storage facility. The rates are good. you never see an actual live person working there. everything is through the computer or the phone.

  Mike McCall
8 months ago
I have been a customer for several years before you all took over. Same great service and will use your services for a long time going forward!!. I think you all are the best in Greeneville and Greene Co for sure.

  Jeremiah Metzler
2 years ago
Absolutely just terrible!!!! gates left open 24/7 feels like none of my stuff is protected what's so ever and looks you posted no parking sighns for absolutely no reason what If I gotta wait for someone guess I cant!!!

  Judy Waycaster
a year ago
took a little while to get ahold of a person but very good service after I did..after I left work it was very hard to get the info on the phone.. the lady was awesome

  Michelle Robinette
3 years ago
I ve only had phone contact with Rachel so far, but she is very knowledgeable and extremely helpful. We are moving from Ohio to Tennessee and heading there this weekend to drop everything off.

  Miranda Potter
2 years ago
Heather was absolutely a great help! She made my storage unit rental go with ease!

  Denise Kelsoe
3 years ago
Handled rental on-line with no problems, was able to be helped by office personnel to complete application. Facility is clean and well kept.

  Paula Cornell
4 years ago
The new owners are super nice and accommodating but only 3 stars because the monthly fee jumped over 10 dollars a month. That seems like a lot for storage.

  Myron Smith
4 years ago
After adjusting to the HUGE price increase and several other changes made after the Osbornes sold the service, have found it has settled down and is now quite helpful in personnel and process.

  Lee McCormack
2 years ago
A basic storage unit nothing fancy. The rates are better than some of them. There is no human contact. Everything via text and phone.

  Jeff Baker
2 years ago
The "locked gate" is open a lot, even when the chain is not broken. The office is never staffed when needed.I would not recommend this place.

  Misty Elkins
2 years ago
Maybe not the stores fault ..but I couldn't even get through at least 50% of the aisles...and the rest had very little to choose from. The employees were friendly.

  Sandra Young
3 years ago
Very friendly and helpful on the phone. Hopefully once we arrive the unit is as nice as the representative reserving the unit

  Tiffany
4 years ago
Rachel was super nice and friendly! I love using these units they are well priced and very nice!

  Rick Mowrey
2 years ago
Personnel are very friendly. On-line assistance to rent units very efficient and helpful.

  Gail Metcalf
8 months ago
Prices are fair, clean and problem free.

  Angie M
5 years ago
Very nice people. Units are clean. I have had a unit here for almost a year. Wouldn't pick another place.

  Peggy Barker
a year ago
Very helpful answering all my questions and getting me set!!! Awesome and friendly customer service goes a long way!!!! Thanks to all!!!!

  David & Becky Winward
4 years ago
You Could not ask for nicer or more helpful people helping with our transitioning from VT to TN. Highly Recommended