Eastgate Towing & Storage Inc.

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  bubblesjeanine1
2 months ago
My sons car would not start 2 days after being in an auto shop for a week getting new starter. I called Eastgate to have hisvehicle towed back to the shop. The guys were very knowledgeable and ended upgetting his car to start. They were courteous, explained what happened and how to take care of it . My son was so relieved. THIS kind of service is is good to remember. I would recommend this shop. Thank you!

  caleb olsen
a month ago
I would like to start off saying, all the bad comments about this company, are not true, the people must ve been rude to them. Nothing on my truck was damaged, nothing was stolen, it only costed 277$ after all day yesterday and the tow fee. it s never easy coming out of work to your truck being gone, but I called the PD then Eastgate to find my truck, These people had it in their lot. I was upset when I found out they closed at 5pm and opened at 8:30 because I work 7:45 to 5:15, but I got that figured out. I went there this morning and got my truck. The dispatcher was super nice and was making jokes with me, super kind and helpful even unlocked the gate for me to drive out

  Angie Brown
2 months ago
Our son s card broke down in a parking lot last week during the blizzard and bitter temps. I called several tow companies over the weekend and Eastgate was the only one that answered the phone. I knew all were extremely busy, but they said they could get it done in 24-48 hrs. I was pleasantly surprised when it was at our mechanic s shop first thing the next morning. My son had his car back on the road that night. I would use them again for sure.

  Hebron Bekele
3 months ago
I had a very negative experience. I called ahead with an officer regarding what the estimated payment would be, given the company had a photo of my vehicle. Base pay was 185 and was told it wouldn't stray too far off from the price. For a towing process that took an entirety of ~8 mins and a 100 yard tow, I was charged over $500 and shown the price only after I had paid!! This a predatory towing company!

  Laurie Larson
10 months ago
I was stalled on the interstate five miles from my hotel on a cross country trip out west. Tow services in the area was extremely busy but Eastgate came through with flying colors. The dispatcher was calm and reassuring; Logan, our tech, was polite and incredibly helpful. It was a stressful situation and I was far from home, but felt as though this company cared. Highly recommend!Service: Car towing

  Asit Sahai
4 months ago
Keith is the rudest employee ever, trying to act like the owner. He wont take accountability and is a very shady crooked tow yard. Don t recommend. They scratched and caused damage on our new Tahoe.

  Erin Strange
a year ago
This is my first time ever going off the road and being stuck in the snow and it was a rather traumatic experience. After spending 48 hours working with another company just to get a tow set up they cancelled on me. I started calling towing companies from A-Z just so I could get on a waiting list after we had been pummeled with 12+ inches and everyone was swamped. I came to the number for Eastgate and they were one of the few that had a real person answer and not a machine telling me everything was booked. Beth was so wonderful! I just asked if I could get a tow, when it might be, and if not if I could get on a waiting list. This was the first person who was not rude to me and gave me a time frame, plus put me on a list. I called that morning at 11:30 expecting a tow by the next day if I was lucky. Beth called back at 6 that evening and asked if I was ready to get my car. I was in shock to say the least. Since I needed to get a ride Beth told me she would let Francis know he could start while I made may way back to my car. When I got there he already had my car almost out, told me exactly how my car was going to feel due to the snow, and was overall just provided some positivity for the situation. The best part was the price I paid after was less than everyone else had quoted me by 50-100 dollars. I think it is safe to say they will be one of my first contacts if I need this service again. Five stars is not enough!Service: Car towing

  David L Yocom
2 months ago
It was 14 below, I had a flat and needed help and they were there.

  UjalVlogz UB
a year ago
DO NOT GO TO THIS PLACE!!!! They stole inventory that I had in my vehicle and tried to charge me extra. Not to even mention that old man with glasses trust me you don t wanna start he conversation with him he will start insulting you. I asked them to please speak to me without cussing but they were very rude and even talked about sueing me????? After I payed 3k to get it back they said they still have they car title so they can keep it. I m not letting my money go to waste or at least for this company. They tried to lie to me and say it was $50 a person when I went but actually it s 45$ cause I called them over the phone before. So please guys I would not recommend. I still have some more things I would like to share about this

  Crystal
a year ago
Francis and Beth were able to help me when I was in a pinch! My son's car had the engine blow on the interstate and they were able to come and haul it almost immediately. Thank you so much for your quick action and amazing service when I came to the shop later in the week!Service: Car towingService: Car towing

  Aaron Hoop
3 weeks ago
After meeting the owner he has went above and beyond what's needed

  Seth North
7 months ago
Don't use this companyThey popped my tired and refused to replace it.Say it's not their problem if it happens during drop off or pick up.

  kourtnee jo anne olstad
10 months ago
Deserves more than 5 stars. Truly heros in a crisis. Great company, wonderful customer service and fast painless service. Would 10/10 recommend East Gate Towing!Services: Car lockouts, Car towingServices: Car lockouts, Car towing

  Young K3YLOW
2 years ago
Very poor service stole stuff out of my vehicle and screamed at me because I wanted to see before I paid there ridiculous fee.

  Andres Acosta
a year ago
A friend got their car towed. Drove him here to help them out and it s the sketchiest place in Sioux Falls. Rough crew, roughy looking place. Be advised to bring cash since they don t take credit cards. $380 for parking in their own apartment complex.

  Lori Gerlach
6 years ago
Amazing company!! They were prompt, friendly and extremely customer service orientated. Treated me with kindness and went out of their way to help ensure I was taken care of. I had my car towed to a repair shop and the next day they called the repair shop to ensure the receipt was in my car and to save it for me. Very impressive, honest, trustworthy company. I am recommending them to everyone.

  Chad Hennings (Papa Chad)
4 years ago
All about the money not a bit concerned about the customer. Wouldn't recommend them to anyone that might need a little understanding and respect. Was told the owners were very kind and helpful but wasn't even allowed to speak to them upon request! My daughter was denied her car seats and property unless she paid almost 2000$ for a vehicle she was unaware was even in their possession. They can keep it and the stuff inside for that kind of greed. Not everyone in Sioux falls has class or is considerate of a person's circumstances!

  Laura Herbst
8 years ago
They were exactly the type of people I wanted to work with when my tire blew out at 6:30AM on the way to work. The person on the phone answered all my questions and quickly took my information. The serviceman who changed my tire got there in a reasonable time, had a great attitude, and took care of everything quickly. They made it a painless and calm affair which helps when you're panicking about work.

  Snidely Whiplash
11 months ago
Eastgate towing was the only place who helped me,all other's said two days out! Eastgate & Driver ''Keith'' did an awesome job at a fair price. They're my ''go to'' tow outfit from now on,Thanks Eastgate &- ''Keith''.

  Jaime Spomer
a year ago
My car wouldn't start on Christmas Eve, and they arrived within the hour. I am so thankful for the wonderful young man who helped me. THANK YOU!Service: BatteryService: Battery

  Carl Marie
7 years ago
Their hookers are legal! Great service, the guy who came and helped me out was super nice and he was quick to get me off the interstate. Being my first time outta Iowa and breaking down I was freaking out and they were such a blessing! I accidentally over paid and first thing the next morning they sent me a text about me over paying and had me come pick up the extra cash, which is very suprising, but so wonderful!!! I would recommend them to anyone in the area!!

  Mark N
8 months ago
Their motto on their trucks is pretty funny. I will let you look them up to see it for yourself.

  Melissa Prostrollo
2 years ago
I had to call Eastgate Towing last week about a car that was towed to their facility. The woman I spoke with was kind and knowledgeable, giving us all the information we needed about next steps and was considerate of our time - helping us not to have to make multiple trips out there, when we could consolidate into one, if we did things in the right order. I appreciated her smart advice and helpfulness.

  Mike Geise
2 years ago
I have used Eastgate several times for jumpstarts/unlock/tire changes & i usually get the same Gentleman (his name slips my mind) but he is always very nice. I had to use them today for my 15 year daughter who had a flat & he met us put the doughnut on & even explained to her the difference she will feel in driving & the safety of speed, ect...Thanks EastgateService: Tire change

  Jennifer Rivera
4 years ago
The gentleman on the phone was nice, and understandable and prices were fair as well. Thankful for the gentleman coming out in the cold to get my car out after being stuck in the snow. Highly recommend this service! Thank you!

  Karrisa Roetman
5 years ago
Very satisfied with Eastgate Towing. They were very prompt in coming to my vehicle after my call. The driver even checked my battery to see if it was a quick minor fix I might be able to do myself before loading it up and bringing it to the mechanic. I appreciate that you were able to go the extra mile and do that simple check for me--someone who knows little about cars. Thank you!

  A Anders
2 years ago
I joked with the guy about needing a punch card because I've had to use them 3 times in the last 6 months.. highly recommend amazing/nice service!

  derricka cooley
a year ago
worst customer service!! no assistance in steps to recovering vehicle. everything is done with attitude. front desk assistance isnt knowledgeable on proper protocol regarding car recovery.

  Tabitha Plucker
8 years ago
I'd rather put no stars but I had to put at least one in order to write this.What kind of company is only open for 1.5 hours on any given day? I understand its a ma pop company and you can set your own hours but at least mention pickup hours on the website. It says in more than one place this is a 24/7 tow company. Really? An hour and a half???

  Heather Stolsmark
5 years ago
Got a flat that ended up needing the car towed. Keith was very professional and provided great service and arrived in a very reasonable time once we placed the call. Thank you again for the tow and great service!