Toyota of Rock Hill Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Keith Warren
2 months ago
The worst service department I have ever been to. I come in for my second routine service on my new car. Took them an hour for the service. When they are finally finished with my vehicle and signing all paperwork, I ask them why there is so much paperwork and they told me it was my first service. This is the same place I got the vehicle serviced back in September for the first routine service. Since they thought it was the first service they did not perform the oil change, the main thing the vehicle needed. I was asked if I had 15 minutes, they would pull it back in and get the oil changed. Hour later they are done.When you make an appointment you are assigned an advisor. The advisor supposed to check your vehicle in, assign what services need to be done and check you out. My so called advisor was busy when I got there, wasn't the one who first told me my vehicle was done or was the who two me my vehicle was done the second time. As I was walking out my so-called advisor was off in the corner with another worker goofing off.This shows how little they care about their customers. Makes me wonder how little they care about the quality of work they do or even if they're doing it. They might just be billing people and not performing services because they're not documenting anything.

  Allison Faulkenberry
2 weeks ago
Toyota of Rock Hill is a great dealership. Staff is very kind, helpful, and not pushy. The service department may ask about an air filter, or wipers, etc, when you have an oil change, but when you say no, they let it go. Other dealerships would be pushy or persistent. I love my Toyota.

  M Amuda
a week ago
I would have liked to have spoken to management about this versus posting publicly, but I wasn't allowed. While it is nice that they would offer a complimentary car wash, they need to make sure they have a customer's consent! This is only my second time here, and I did not buy my vehicle here, so I'm unsure of what perks they offer. I personally did a 2 bucket hand-wash of my car less than 15 hours prior to coming to this place, and ***** even commented that it looked freshly detailed. I said I handwashed it yesterday. This took me over two hours! I have to stand on a ladder to reach the top! Why would they think it's okay to run it through a car wash? I only went here for a tire rotation, multi-point inspection, etc. What infuriates me I that we had this conversation about mex washing it.Simply, just ask, "Would you care for a complimentary car wash?" at check-in! Not everyone cares for it. I will decline 100% of the time.(My aversion to automatic carwashes stems from a time I got one in my previous car and had water leakage into my trunk. Normally, I handwashed. I did not realize it until days later and found I had mold in my trunk, back seat, and floor. I ended up getting rid of the car because it became a recurring issue. Yes, there was likely an issue but that wash exacerbated it, and I'm not driving that car anymore because all efforts to fix it failed.)

  Grant Ketron
2 months ago
I called Fox at Toyota of Rock Hill the moment they opened and he was able to get me in and out within an hour with no appointment. Super kind and fast service.

  Janice Peace
a month ago
My service writer was Jordan. He was polite and knowledgeable!

  Elaine Fuller
2 months ago
Great service, prompt and keep you informed while you wait.

  Steigen Johnson
a year ago
If you need to get a service done - do yourself a favor and make sure your appointment is with Tim Evans. I was about to write this dealership off for purchases and services, but Tim has truly restored my faith. I just recently purchased new tires with him, and not even a month after having them put on I somehow ran over an unidentified piece of metal, puncturing a hole in my brand new tire. Warranty covered the tired, got a replacement, all within 24 hours of making the call. Tim is so pleasant and he will genuinely take care of you for your service. Thank you, Tim!!!

  NicoLette
a year ago
One of the best car buying experiences I have ever had!! They were very helpful from beginning to end.. My salesman Scott went above and beyond at helping me with my purchase. He was awesome!! I would recommend to anyone looking for a car.

  Mike Cantore
7 months ago
David Bowles is a great advisor. They need to bring back the shuttle. They have Lyft service which there are rarely any Lyfts in the area so its useless. Honda, next door has a shuttle.

  Peter tighe
2 years ago
We had a 3pm appointment to have 2 new tires installed. We were greeted by Josh. He was the first of many friendly and happy employees who made us feel at home while we waited for the tires to be installed. They performed a long list of safety checks and sent it to my phone .A little over an hour and we were on our way home. We expected a much larger bill than we got. That was a pleasant surprise.We have been at Rock hill Toyota before and today was much the same as the other days.A pleasure from start to finish.

  April R
a year ago
Excellent and reliable. I was on my way to Moe's with our grandson when all of the sudden, I get a flat tire, I'm talking like the snap of my fingers flat and on the rim Luckily Toyota was only 6 blocks away but it was after 5:15 so I was panicking.However there they were, Toyota staff still there.Tim Fox and the awesome service tech guy (I apologize, as I did not get his name who changed out the flat tire to our spare tire), immediately took care of us.They were very courteous and professional, saved the day so to speak, were accommodating and quick. Also, made sure we understood safety when driving with a spare tire.Then we were off, 1-2-3 like a bee.Will return tomorrow for tire replacement. Thank you Tim Fox and service Tech guy and and thank you Toyota!

  Gregory Greg Hellmann
a year ago
Toyota of Rock Hill shocked us in terms of how fair they were. They had our car for over three weeks to try to diagnose a very elusive computer problem, which never represented while it was at the shop. They could ve charged us $1700, and try to put in random parts to see if that would fix it that we would ve had to pay for. Instead, they waived all charges!Service: General repairs & maintenance

  Southern Belle
3 years ago
Always friendly smiles.....team goes the extra mile to ensure your vehicle's safety. Even though you may find cheaper prices elsewhere, if you drive a Toyota, I would definitely bring it here. They stand behind their work and word

  Cindie Sekhri
3 years ago
Tim Evans has been our service advisor for over 7 years and 2 vehicles. He is always very professional, courteous and personable. Very pleased with our experience with Toyota of Rock Hill.

  Susan Brown
2 years ago
I like the service in this place. I give it a 4.3 also or maybe a little higher. I worked with Ray mock and he did an excellent job for me. It's a small dealership so you get good service.

  S. C
3 years ago
Everything was quick, easy and accommodating. I was taken care of in the service department and then got to say hi to my car friends Bulldog and Miguel! Visiting Toyota of Rock Hill is always an enjoyable experience!

  Lisa S.
3 years ago
They repaired my rack and pinion and I was still having problems with it. I took it back to them and they said it was something else which it wasn't. After I left them I took my car to another shop only to find out that wasn't the problem at all. Told the sound was normal as they allowed me to hear it on other cars as well.

  Doris VanBenschotrn
2 years ago
Everyone is friendly work done in a timely fashion and you get reminders before your appt date and updates while being serviced.

  Niki
a year ago
Everyone in the service center is rude and condescending. Can t even ask a simple question without getting a rude answer. They don t care about how they treat their customers or how they treat your car. It always comes back dirty and disgusting.

  james s
2 years ago
Mostly friendly staff. Wait time can be a bit long even with an appointment. So far so good, out of around 10 visits total.

  RK Woods
a year ago
Superb prices and extraordinary service for an extremely car brand I have grown to love and appreciate.... Customer service is exceptional...My purchase of a Hybrid Toyota Camry is priceless in these high gas price times...

  Mike Hughes
2 years ago
It sucked..I was mis-lead and lied to about getting my program key made. It was 200 the cost for it.bur after I get car towed there it all changed from 200 to 500 and this is really sad.. I will never take my business there ever again.

  Rodney Burnette
3 years ago
Cheated a 78 year old woman out of her retirement on an used car. I was a loyal Toyota fan, but not now. It was a disgrace and I can not believe that they would take advantage of a senior citizen who knew no better. I will never shop at this dealership ever again.

  David Johnson
3 years ago
Parts desk fine, but to get service there, I would avoid it.The one star is for the parts department gentleman.Would give negative stars for service department.

  Melissa Kennedy
2 years ago
Jason was amazing... I had a lot of questions he had a lot of answers.. customer service at its finest...

  Karen Grant
3 years ago
The wait was too long it took them two and a half hours to put 4 tires on I arrive at 7 and didn't get out of there until 9:30

  John Lowery
a year ago
Easy to schedule a service appointment and often a next day appt.

  James Chitwood
10 months ago
Mostly good but as always. with every dealer is a constant turn over in service area

  William Scales
10 months ago
Very nice showroom ... friendly staff, no pressure ... approach.

  Emma Elliott
3 years ago
I always receive excellent customer service here. I would recommend them to anyone looking for any car repair or maintenance.