Quick Lane Tire & Auto Center of North Charleston

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Libby Harmon
2 weeks ago
After years of trusted and great service, I was deliberately deceived and lied to by service writer, Keith Schlichting, when I recently took my car in for a simple oil change. Almost $600 later, another service writer told me I was sold a service I did not need. Repeated calls to speak to management have gone unanswered. Please do not trust what you are told or be pressured into something you do not need , just to fill the pockets with commission.

  Barbara Monroe
a month ago
Thank you Keith for your quick In-N-Out service. And accommodating my date changes!

  Prince Batts
a year ago
If I could give a zero star I would. Took my box truck in for an oils change- the next evening my box truck shut off driving down I26. We check the oil- even video us checking the oil because there was no oil in it.I call and speak to Jeff and send the video- he tells me to have it towed back and they d look at it- if it s there fault they ll reimburse the tow. So naturally I tow there- Jeff calls me says hey there s oil in the truck - and offer to send it to be diagnosed for $165. I agree to this- a couple of days later Jeff calls me saying hey looks like you need a new engine to which I m like okay how much? ($8150 is the price tag btw) so I tell him I ll just get the truck. We pick up the truck and it shuts off again halfway to getting it to where it needs to go. Call a tow truck (Princes Towing-highly recommend). They pick up the truck and as I m on the phone with the drive he informs me that I have a MAJOR oil leak. So naturally I call Jeff and I m like hey can you explain this- Jeff decides that there s no way there s an oil leak- in fact tells the tow truck driver that there s just NO WAY there s an oil leak. The best part is when I asked Jeff for a solution..he offered to diagnose it truck yet again for $165/hr-(he estimated 10 hrs). These guys were the last ones to touch my oil and work on my truck but refuse to admit they might have dropped the ball- so here s the review- with the photos- You tell me if there s an oil leak

  Jim Rushen
a year ago
When trying to schedule oil change electronically at Quick Lane your not able to due to the option is not available. You have to check a different service and tell the service manager what you really need when your at the service desk.I expected better service availability from my Ford Dealership.I really like my Ford truck!

  Ellen Schminky
a year ago
I like the service but I understand prices change but I arranged to have 2 front tires replaced and was given a quote for the services done on Friday. Friday morning I am there to get my tires done. When it comes tome to pay, I was given another price and then I was also informed at this time that there would be a fee for using a debit/credit card. This kind of information should be told in advance. And as a former employee of Jones ford let me say "YOU NEED TO DO BETTER". omitting important information is just as bad as a lie.

  Jeb Brigman
a year ago
These guys are awesome. They have taken care of my GT Mustang from day one. They have always worked to get me in for service and have done great work. The waiting room is always clean and there is coffee.They call if they just fix things to make sure their service costs are not a surprise.If your car is your baby and not just the thing you drive around, trust Quick Lane.

  Honda Accord
a year ago
I've been coming here since I got my truck in 2020. But, I was accused of cutting the line. By the guy at the counter and the person who actully cut the line. When I was the first one to get to the shop that morning. I arrived at 6:18am they open at 8:00am. I had to be somewhere at 10:00am. So, I came really early to be the 1st one there. I was sitting in my truck. Like I've always done. They opened a few minutes early. I wasn't worried about walking in the door 1st. Because, everybody there knew I was there before them. So, I walk inside and go to the front of the line. Since I was there since 6:18. In front of the guy that came second to the last. He's in the front of the line. They don't do appointments on Saturdays. So, how's he at the front? The guy at the counter asked who's 1st. I said me I was here since 6:18. Then he proceeds to tell me I cut the line. He doesn't care what time I got there. And, he rather make me mad instead of making anyone else mad. And, he has one of the mechanics for back up. If I don't like it. Sounded kind of threatening to me. Then he asked if anybody feels I cut the line. The only person that said yes. Was the guy that actually cut the line. The guy at the counter told me I had to go to the end of the line. So, I just left the shop. It doesn't matter if you're the 1st person to get to the shop. You can be second to the last person. As long as you walk through the door 1st.

  Kara Cashwell
2 years ago
Haven't really had a good experience since I started going here. I got a package with free oil changes when I bought my car here. My prior visit they said I would need new brakes soon. I went today and they said my breaks were in good condition. I brought that up and they got a second opinion for me. Turns out I do need new breaks.... That being said, I left my car there all day and I would have liked to have known I needed new breaks and would have had them replace them before I came to pick my car up. My car was ready after about 2 hrs but it was there for 4-5 hrs.

  Tiffany Blake
a year ago
The associate's are very honest and provide Great Customer Service! They never try to sell the customer any services that isn't needed! If there is additional services required, it's explained throughly! I highly recommend the Quick Lane! You won't be disappointed! You guys rock! Especially Keith Services: Electrical, Battery, Oil changeServices: Electrical, Battery, Oil change

  Mitch D
2 years ago
I would put 0 stars if possible. I dropped off my Raptor around midday and left it with them to be done by 7. Simple oil change and tire rotation. After not hearing back from them by 6:45 (close at 7) I drove over. The man inside informed me that they must not have gotten to my vehicle and asked if I could leave it over night. I told him no and he said okay handed me my key and I left. There was no courtesy call asking me to leave my vehicle, if I didn t go over before close they were going to be keeping it. The worker didn t even apologize for forgetting about my vehicle. My long business relationship with Jones Ford will not be moving forward and I suggest others don t do business here.Services: Tires, Oil change

  ryan hurley
2 years ago
This ended up being the 3rd place ive taken my jeep to for a basic alignment. They didnt write me up a 2800$ invoice saying i needed things that wernt broken. i changed out 2 of the tie rods and needed the laser machine to align the tires within spec. Gave this place a call showed up when they werent busy, and they had me in and out less then 45 mins. Tony did the alignment, and was very honest.This place is a Honest shop. tell them what you need and see if they can accommodate.Service: Steering & suspension repair

  B. Watkins
3 months ago
Cody was extremely helpful. I highly recommend.

  Lester Thomas
3 years ago
Took my Ford F-150 and the tech working on my rosters stripped my caliper after I had already waited for 6 hours. My brother took his Ford Escape for the exact same service and they charged him for resurfacing his Rotors and THEY DIDN T DO THE WORK. This place is exactly why people don t service their automobiles. DO NOT GIVE THEM YOUR BUSINESS

  C S
2 years ago
Too busy to change oil at 3:45 on a Monday. Thats all he said. Didnt say come another day. Nothing. They have all the business they want. They could care less about oil changes...They have turned into a service center and there is NO Quick Lane.

  James Rife
3 years ago
Went to get oil change done and was told they couldnt do bc they had 20 cars to do and it would be next week. Not quick at all. Rude personel, only 2 people waiting but couldnt get me in. Dont go there.

  David Palawasta
8 months ago
Good place for service of vehicle. Fair prices.

  Austin Baker
8 months ago
Honors the Ford Points to pay for services. Always right on point!

  Rhona Neilson
a year ago
We got in right away...guy at front desk was super nice...Definitely coming back

  Brad Mann
3 years ago
Muhammad is the bestTECH! He always takes great pride in his work I request him specifically each timeServices: Transmission, Oil changeServices: Transmission, Oil change

  Melvin P
a year ago
Excellent and courteous service. Keith was very knowledgeable and helped

  Joshua Hiller
a year ago
Great customer serviceEvery timeGive these guys a raise

  Thiago Ribeiro Mendon�a Santiago
7 months ago
They have excellent service and attention.

  Adam Close
3 years ago
2+ hours for a tire rotation, and I was the second person in line at 7am. 6 people who were in line after me were out the door in under an hour, and all were oil changes. Ridiculous.

  Leon Parson
3 years ago
Love my experience going there all the time really friendly people they treat you like family

  Clinton L. Harbeson III
11 months ago
They went over and above to get my vehicle serviced.

  Ron Smith
2 years ago
Treated me great! In and out, no problems! Couldn't be better.

  Joey Riollano
2 years ago
Fast and friendly. Reasonable prices if you're not doing the work yourself.

  Monica Dodes
a year ago
Wonderful service. Keith was a lot of help

  Rich Carey
3 years ago
Out in and out within an hours .Fair pricing for my truck.

  David Hope
9 months ago
Quick service and reasonably priced.