Mark's Super Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Renee Kerr
3 weeks ago
They were timely, and honest! I really appreciated talking to a mechanic who did not water things down, but took time to explain only if they did not think I was understanding. There was no sugar coating, but good solid work. Customer service was pleasant, and always made you feel welcomed. I would recommend them to others. They diagnosed my transmission issue, and a different issue. Fixed one issue, and was honest about my transmission, and helped provide the information I needed to make the correct decision.

  Nadine Carmon
a year ago
UPDATE 7/29/2022once again, I have to brag on the service of Marks Super Service Center. I am in the market for another car and I have brought a car I may be interested in. They moved swiftly to get the car up on the rack and gave me a detailed list of what's wrong. Makes buying a car so much safer. and they love my best friend JESUS **************************************************UPDATE 7/21/2022.It is hard to find honest auto mechanics this day and age but these guys are the bestest. Ask for Tino and he will guide you in the right direction EVERY TIME. ******************************************** These guys are so good to their customers I would recommend them anytime to anyone.

  Jamison Howell
6 months ago
Refused to work on my vehicle because it's old... their Google ad lies and there website does as well I believe they should comp. My tow to the second shop since my yoke broke after hours and I went on adds by Google ND napa ND marks I'm not at all happy or anything with this situation but he will FAFO....

  Paul D
3 months ago
From Elaina up front to Ron, Tino, and the mechanics in the shop Outstanding service. I bring my fleet of gas & diesel svc trucks and medium duty rigs here. They do a thorough job with general maintenance, diagnosing, and repairing any problems. Highly recommend.

  Trenton Lewis
2 months ago
The people here are great Gary, Tito( sorry if spelled wrong man) but they are the best. They are responsible and respectful they are a little expensive BUT 100% worth every penny for the quality of work they do. They are the only mechanics I trust

  Chaz G
5 months ago
They are professional yet casual establishment very friendly, knowledgeable and work fast n efficiently. The service they provided me was relatively simple and completed in 10-15 min.Thank you ,keep up the good job

  Creative Matthews
6 months ago
Very kinda group of people. I almost hugged one of the mechanics when he was handing the keys to vehicle I was picking up. They just have this familiarness about them. Alaina is super sweet and super helpful. They reward loyal customers. They covered an expense for a small but majorly inconvenient repair I needed done to my POV. And my favorite thing about them is their recognition of the Word - Bible scriptures :). The folks at Marks are great!

  Emile Holtzhausen
8 months ago
Was told it would be 150 or less for an inspection of my car, end up charging me 157$. Gave an absolute ridiculous quote off 4400$, when I said I was good they deleted everything, so I got no information of what was wrong with my car other than what I told them. complete rip off. Alpha Transmission looked at my car for free and quoted me for 2000 all parts and labor. These people are rip offs, don't even waste your time going here, even dealerships rarely charge over 100 to look at your car and they actually do their job.Service: Vehicle safety inspection

  Sarah Jamieson
11 months ago
I paid for a pre-purchase inspection performed for $150. Even though I paid for the inspection and therefor I am the customer, the mechanic apparently told the seller he was selling the vehicle for too little. After the inspection was complete the seller of the vehicle told me he wanted to increase the sale price because the Marks Super Service Center told him he was selling it for too low. Reminder the seller did not pay Marks Super Service Center for anything (the was just there to physically drive the vehicle in for inspection). I was the customer paying for the service. Because of Marks Super Service Center I had to offer more money to the seller to purchase the vehicle. Then the seller had a higher offer from another buyer. That new buyer called Marks Super Service Center and someone (Toni/Tito?) gave this total stranger my vehicle report results that I had paid for. Over the phone Marks Super Service Center (Kevin) admitted this was wrong. He promised to investigate and call me back. He never called me back. I called again and spoke to someone else at the front desk who agreed I would be refunded. A few days later the Marks Super Service Center left me a voicemail that they would not refund me and did not give an explanation. I do not recommend this company. If they agree to refund me the $150 I will remove this review.Service: Vehicle safety inspection

  Amoretta Homer
a year ago
First off let me say that I searched around and decided to go here based on the reviews. My car was not acting like herself so I took her to Marks. I loved the fact that when I went in they offered a free flag. Thinking very patriotic. They also had a daily Bible verse on their whiteboard, which also just made me feel comfortable. I explain to them I didn t know what was wrong with my vehicle and they offered to do diagnostic testing and upon completion they told me what was wrong and what it would cost to fix it and I agreed to have it fixed fast forward. I had some issues recently with my vehicle doing the same thing I had originally taken it in for, they drove it. They didn t really notice what I was noticing and the other day my car was acting even worse so I called the service manager and he told me to bring it in and they looked at it. They repaired it, and it was no cost to me. They really went above and beyond to do right by me and that right there means so much. I will recommend them to all of my friends as well as continue to bring my vehicles to them to be serviced. I just want to say thank you so much for getting me and my kids back on the road. I just really want to say thank you for treating me like a person and maintaining really good customer service. It speaks volumes when a company will go out of their way to make sure that their customers or clients are taken care of and treated with the upmost respect. God bless y all and have a great day.Services: General repairs & maintenance, Engine repair, Brakes, Brake service & repair, Auto brake replacement

  Samone - - No Longer Qualified
a year ago
I'm here visiting friends and my SUV starts overheating.... Mark's staff took care of my vehicle quickly and it didn't break my pockets. They were professional, courteous and HONEST.... So If you're looking for truly HONEST mechanics do what ever you have to do to get your vehicle to Mark's.... on River Avenue. BEST EXPERIENCE EVER

  Penny Wingo
3 months ago
This place rocks!! In and out same day and good rates! Good location. Definitely recommend

  Matthew Selepack
2 months ago
Love these guys. Tito is always looking out for us at Charleston Performance Solutions!

  Mitchell Brown
10 months ago
Don t bring your car here, I can t comment on the service because I never got any. I called ahead of time and was told to bring my car in on Monday, I arrived shortly after they opened and was told that they are not excepting anyone because they were too backed up, it would be days before they would even be able to look at my car. Don t go here too. Many people are going here. They re so backed up way too much business apparently.

  Jackie Tran
7 months ago
Fantastic place, replaced my back rotors and brake pads extremely fast. Very friendly atmosphere and people. Also have me a discount for being military.Service: BrakesService: Brakes

  Michael Renne
7 months ago
Paid over $500 to get my right headlight fixed and a new tail light. I don't think they even looked at my head light because it still has a short in it!! Will never go back to this place or recommend them to my worst enemy!!

  Sean Mellon
a year ago
They did a great job. I had loud squealing related to some serpentine belts which they fixed for me along with a washer-sprayer motor and warped rotor causing some grinding. My neighbors and wife are also very thankful!

  Richard Petty
6 months ago
Called with a request for an estimate. Provided information.A week later and nobody has called me back.

  Geoff
8 months ago
Amazing service!!! I had gone to a couple of other garage and find no real answer. My friend had told me about Mark's so I went. Their service was amazing, I dropped off my car and within a couple of hours they had told what was wrong and how much it was gonna be. By the next day I was able to pick up my car with no hassle and be on my way. The staff was so nice and able to answer all my questions. They made a customer for LIFE!!!

  Jenniffer Massey
3 years ago
After receiving replacement parts from an out of town shop due to one of their original parts being faulty, I needed to have a tire sensor programmed and installed on my new tire. I went to 3 shops, including a Honda dealership and none had the tool needed for this brand of sensor. Mark's had the tool and was able to get my sensor programmed. They installed the sensor and cleared out the error message from the system. The cost was minimal. The staff seems knowledgeable, professional and friendly. It helps that they are a Christian owned company. I would recommend them for automotive services.Service: Tires

  Aaron Arney
2 years ago
They really care about getting you back on the road as soon as possible. Tino stays in communication and updates you on your status of the vehicle regularly. I also appreciate that it is a Christian oriented business. Prices of labor are reasonable and efforts are professional.

  Marty
5 years ago
Excellent! First time I used them 12/07/18.It is hard for me to trust people with my vehicles, some mechanics try to feed a bunch of non-sense and I don t have the time. I am super impressed that that they not only found but also fixed a problem I have been dealing with for awhile because of trust issues with mechanics. They were honest, upfront with prices and actually called and informed me of progress (something many places fail to do and I have to call them to check on my vehicle) and they fixed my vehicle with a fair price. I hope I have found a local mechanic I can trust and take all my vehicles to. 5 Stars!

  Nora Copen
4 years ago
The best priced oil change I have found! Very friendly service. They leave the women a flower of appreciation in the car when they are finished!!! The waiting area has great books to read and free American flags and peppermints!!!I love supporting local and Christian organizations.You can eat at the Mexican taco truck next door while you wait.

  larry vaughn
a year ago
Unexpected car troubles one day last week.with me living in Goose creek now I hate going to the North Area. Last week had to go while in north area car started problems. The Kia is Becky transportation only vehicle we have. The alternator stopped then battery died.I would like to thank whole crew. They was backed up while I arrived. Those fine people took care of me.

  Audrey Singletary
5 years ago
The service manager, George, took the time to listen to my concerns. To hear the noise, you had to drive the car at least 45 mph. He did that. I like that he just didn't guess what was wrong. Within a few hours we received a call with the diagnosis and the costs. The labor costs were reasonable. We were greeted professionally and thru the entire process. I will definitely come back. I recommend to anyone.Thanks again. You guys rock.

  Mark Hurley
a year ago
I m visiting from out of town and I made a great choice coming here. The staff were excellent and they have a strong support for our military/veterans. Highly recommend!

  Noelle Parris
6 years ago
The service here has always been top notch. They treat you with courtesy and professionalism. If a job is going to take a while, they tell you up front. I feel the prices are reasonable and they have a reward plan for oil changes. They have a sweet custom of leaving a flower on the driver's seat when they finish the job. I wish it were a rose, not a carnation, but the thought is lovely.

  Kevin Kopf
5 years ago
I've been here 3 times now for my car, and twice with my wife's car. I personally know nothing about cars, and the employees of Mark's don't take advantage of me. Of the 3 times getting work done, only once have they truly found something that needed to be fixed and brought it to my attention (and it was just getting an air filter changed, nothing expensive). Any big car brand place will nickel and dime you to death with other "needed" repairs they try to make you get. This last visit also was also very smooth, dropped off the car and had the oil changed all within 30 mins, just made sure to go before the lunch rush. Will continue to go here, you should too!

  Dj
2 years ago
Don't let the Bible verses on the dry erase board, The Gideon's Bibles laying around or the religious symbols on their website fool you! Mark's replaced my clutch 7k miles/18 months ago. When my clutch went out again, I took it back to Mark's. When George quoted my repairs at 4k, I asked about a possible Warranty but, was quickly shot down. I then inquired about their NAPA Warranty and was told that it doesn't apply to me cuz they used Ford parts. The Warranty says nothing about that. Even NAPA customer service dept. wasn't clear why they denied to honor it. Someone who regularly gives Mark's alot of business (he has his personal number) spoke to him on my behalf concerning my past repairs (7k miles ago), repairs now needed and the discrepancy w the NAPA warranty and was told that he didn't I even know that the NAPA warranty was printed on the back of their invoices and that I needed to get an automatic or learn how to drive!

  Carol Walters
4 years ago
They have always looked after me , my first visit was kinda rocky, but everyone since has been GREAT. If anyone ever needs good care care go see the guys at Marks.. They will take great care of you and you vehicle.