Land Rover Hilton Head

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Laukik Patel
3 months ago
Embarking on my inaugural journey as an independent car buyer, I sought to procure a Range Rover Autobiography for my father at Land Rover/Jaguar Hilton Head. This pursuit transformed into an extraordinary narrative of professionalism, dedication, and unrivaled customer service, particularly highlighted by the efforts of Rachel, Jim, and John.Over a meticulous six-month period, Rachel, a consummate professional in sales, provided regular and insightful updates about the evolving car inventory. Her commitment to excellence was particularly evident on the day of purchase. Notably, Rachel undertook the task of transferring belongings from the old vehicle to the new Range Rover herself, ensuring that my father would not be burdened with the task. Her thoughtful gestures extended beyond this, as she provided my father with water and snacks, enhancing his comfort and overall experience. This level of service deeply impressed us both and underscored the exceptional standard of customer care at Land Rover/Jaguar.John's acumen in finance was instrumental in navigating the complexities of vehicle purchase. His dedication shone through as he endeavored to secure the most favorable financing rate, thoroughly explaining each aspect of the purchase. His commitment, developed over seven years and multiple vehicle transactions, has solidified a foundation of trust and satisfaction.Complementing this team was Jim, whose oversight and expertise in our transactions, amounting to over $800,000, have been nothing short of invaluable. His guidance and professionalism have significantly contributed to our continued patronage and trust in the dealership.The joyous reception of the Range Rover Autobiography by my father was a sight to behold. His week-long endeavor of sharing photographs and stories with friends was a testament to the vehicle's allure and the memorable purchasing experience. Rachel's meticulous attention to detail, John's financial stewardship, and Jim's overarching guidance have not only culminated in the procurement of a prestigious vehicle but have also fostered an indelible relationship between us and the dealership.In reflection, the comprehensive service, personal engagement, and professional excellence exhibited by Rachel, Jim, and John have profoundly influenced our perception of customer service within the automotive industry. The individual and collective efforts of the Land Rover/Jaguar Hilton Head team have set a new benchmark for customer satisfaction and loyalty, making this car buying experience an exemplary model of excellence in the field. My father's elation with his new Range Rover Autobiography and the outstanding service provided are a testament to the unique and commendable ethos of the dealership.

  j c
3 months ago
Brittany is an awesome sales consultant. She, Jim and John all made my experience easy, quick and smooth! They gave me a fair price on my trade and had the best price on the truck I bought. I will be contacting them for my next vehicle purchase!

  Tye Souders
a month ago
Rachel and John were both fantastic at showing me different options of cars and features and warranties. Rachel was an amazing sales rep who was able to show me a new 2024 RR Evoque. She explained everything about the touchscreen, set up the app for my car, and was able to arrange for me to pay the vehicle outright the next day (Tuesday) when I didn't have a check on me on Monday. A quick and easy two-day experience. John was great at going over the warranty options and was able to get me an extended warranty for a great price. I highly recommend working with these two to buy a Land Rover Range Rover!

  Byron Atkinson
3 days ago
If I could give zero stars, I would. Our experience with AutoNation Land Rover Hilton Head has been an absolute nightmare from start to (non-existent) finish.We purchased a Range Rover from this dealership, which was supposed to be a joyous occasion. However, it quickly turned into a never-ending saga of incompetence and frustration. From the moment we took delivery of our vehicle, it became abundantly clear that this dealership couldn't care less about customer satisfaction.We were promised that two minor issues would be promptly repaired, but what followed was a comedy of errors that would be laughable if it weren't so infuriating. Despite numerous assurances, it took over four months just to secure a service appointment. And even then, the promises of timely repairs were nothing but empty words.Not only did they fail to order the necessary parts before we took delivery, but they also continued to string us along with a barrage of excuses and empty promises. "The parts are in," they said. But surprise, surprise they weren't. Six weeks later, and we're still without our new vehicle that we've been paying for.To add insult to injury, attempting to communicate with anyone at this dealership is an exercise in futility. Phone calls go unanswered, emails are ignored, and it wouldn't surprise me if they've gone as far as blocking my number. The service manager, Cody Koenig, and assistant Leslie Rayes, who seems to be straight out of a sitcom, has provided us with a litany of excuses that would be hilarious if they weren't so detrimental to our experience.At this point, I have no idea how to retrieve our vehicle without resorting to legal action or involving law enforcement. It's beyond comprehension how a supposedly reputable dealership could treat customers with such disdain and disregard.Save yourself the headache and steer clear of AutoNation Land Rover Hilton Head at all costs. They've turned what should have been a joyous experience into an absolute nightmare, and I wouldn't wish this ordeal on my worst enemy.

  Ryan Wickenhagen
a month ago
Horrible customer service. They are unfriendly and unresponsive. After a month of trying to get my car scheduled with no returned phone calls, I was informed that the next available date was over a month and a half away. In that month, my car is now seriously overdue for service. I spoke with Leslie, who was less than helpful and completely unapologetic. I should also mention that I purchased my vehicle, a 2020 Range Rover, with 19,000 miles on it. At 20,000 miles I had to have all four tires replaced because it was shaking while driving on the highway. I was informed that both back tires were caving in and about to blow out. They were supposed to be 50,000 mile rated tires. At 21,000 miles, the service light came on and I have been trying to get my car scheduled ever since. I ve opted to bring my car all the way to the Jacksonville dealership to avoid having to deal with the one in Hilton Head.

  Jerry McGee
2 weeks ago
Buying a car can be an arduousOrdeal.High pressure salespersonsConfusing financial twists and turns etcSo to avoid all that and if you'reIn the market for a Jaguar orLand Rover I highly recommend the team at Hilton HeadA straight forward buyingexperience with professionalsales, finance and management staff

  Heidi Shammas
a month ago
They're friendly and knowledgeable. They wash and vaccuum my car before returning it to me. It does take quite a while to get an appointment for service, but once you're there it's great!

  Lee Peters
3 months ago
Bought 2 new vehicles from Brittany and Rachel here last week. The process was smooth for holiday busy season, and the finance team worked especially hard to meet my needs. Highly recommend!

  Allen Butts
3 months ago
Horrible experience overall. See my Cars. Com review. Communication and after sale follow up non existing. Still waiting on someone to call me back with a solution on a 2021 Audi we bought and did not get more than 300 miles on it, car broke down left wife on the side of the road for 3 hours. No phone call back from dealer to give us guidance regarding what to do. We finally got it figured out the next day. Bad experience and we have asked to return vehicle or come up with a solution. Still waiting on a call back after 7 days. I even offered a solution, but once again no call back. You should be ashamed of how this has gone down. Once you purchase and you sign the paperwork, you are just a number.

  Joel Braun
2 months ago
I had an awesome experience with JLR! Thanks to my sales rep, Nigil, for being very thorough. He even had an unveiling ceremony to make the experience special. He focused on all of the details! Thanks to Jim for securing the vehicle for me and to John for making the paperwork process as easy as it could be. Great job guys. I really appreciate all you did to keep this simple!

  Rhegan White
2 months ago
My experience with LandRover Hilton Head was not a good . My car had a drive shaft issue (at 35k!) and had to be towed in .No one called to say it had arrived - I had to call to make sure it arrived safely. It took them2 weeks from the time the car wasBrought in for them to even look at my car for a diagnosis. The service center call people were rude and un helpful and almost laughed when I asked for a loner car. When the mechanic finally did look at the car it was 10Days before the part came in and the car wasRepaired. I wrote a letter to the dealership GM- no response. The actual service team once the car was brought in to be looked at did textMe to keep updated- really the first meaningful communication from LandRover Hilton Head after 2 weeks of silence.I had been considering purchasing a new Range Rover Sport and had spoken to someone on the sales team - she informed me it would be a 4-6 month wait for a custom build which was fine but when this servicing nightmare all occurred and I pointed out my concern radio silence. Never heard another word from her. Nor from the GM. Seems like there are some fundamental operational problems at this dealership and so I have decided to sell my Range Rover and buy a car where I know I well get excellent service and sales assistance in Savannah. I love the car but this experience was a deal breaker for me .A luxury brand vehicle like this should have an amazing infrastructure of sales and service around it at the local dealership. I want to give a shout out to Cody in Service at LR HH -He was amiable and helpful at the end when we picked upThe car and he did text me for the last week regularly .

  Jordan Williams
2 months ago
I dealt with Nigil Briant when coming to look at getting a new truck. Very friendly from the beginning, but most importantly this was the easiest purchase I have had to date. Nigil was very knowledgeable and closed the process out very quickly. If you are looking a fast and easy process, go see Nigil and Jaguar and Land Rover of Hilton Head.

  Robert M. Anzovino
2 months ago
I found the sales personnel knowledgeable about the Land Rover vehicles they sell. They went the extra mile to provide a high level of customer satisfaction. All questions asked were answered pertaining to features of the Land Rover vehicles. I will be a repeat customer.

  York Limousine
2 months ago
Go see Mr. Nigil!!! He was extremely transparent and knowledgeable about all the cars. I bought a luxury vehicle for business purposes and the transaction with him was so smooth. He even picked me up from the airport, had a bottle of water and a granola bar to welcome me. I will NOT do business with another superstar. I ll be back good sir.

  S SAW
3 weeks ago
Went in for a recall event. The experience was terrific. Leslie checked me in and walked me through all steps and procedures. Checked on a few minor warranty issues that will be addressed shortly.

  Terry Millard
4 months ago
Beware of service times! Our 2022 Defender has a check engine light on. Service said I would need to leave my vehicle for 1 to 2 weeks so they can perform the diagnostics. This timeframe didn t even include the repair. I tried to get a 20,000 mile service a few months ago and they recommended getting it performed elsewhere because they didn t have the staff. From my experience, this dealership isn t able to service the vehicles they sell.

  Chris Kessler
6 months ago
I wanted to take a moment to say thank you for your efforts, hospitality, support, service and help last night with the purchase of our 2017 Land Rover Discovery Sport!You give me hope that customer service is still alive and kicking. I m very excited to see the new car when you are finished and deliver it to us. In the meantime, we are enjoying the 2023 Discovery Sport you loaned us until then.Thanks again for all of your help and patience and I think you have made some long term customers out of us. The service was worth the drive!

  1977pah
a month ago
Service advisor got me in quickly for a battery issue and fixed it within hours. Washed and vacuumed the car. Could not ask for better service. Thanks!

  Toni Taylor
a month ago
Jordan was my service representative and he was great. He went over and above in his level of service and communication with me, exceeding my expectations.

  Marco Bryner-Santos
3 years ago
Vacationing on the island for the week so my wife and I came in just to see what Range Rover had to offer - drove off in a 2021 Range Rover Sport HSE Silver Edition. Although a combination of factors, much of the credit goes to Tom (Thomas Michalopoulos) who helped (never pushed) us through the line-up until we found The One. Beyond the deal, it was a truly great experience and we recommend Tom to anyone who is looking to buy a Land Rover vehicle. He is thoughtful and very efficient, going above and beyond in the acquisition while respecting the fact we are after all, on vacation.

  Altimese Nichole
5 months ago
This team is like family to me! They have THE BEST service and care for their customers, and they're honest about what's best for you (even if it's not for the sale). I highly recommend them, and I'm so grateful for them!

  Irvin Brannen
5 months ago
Andy in parts looks after me. I have an older model LR3 and he saved me some money by referring me to their own locksmith. So good to have a high end dealer look out for the little guy. Thanks Andy and Kit.

  Darlene Thomas
7 months ago
Very clean welcoming and inviting showroom! Great staff! Thanks Rob for all your help! Ask for Rob you want go wrong !

  John Buckman
a month ago
Jordan and the staff were great! Prompt, courteous and informative throughout the entire process. Top-notch service!

  Heath Bodo
8 months ago
Outstanding experience here at LR HH. I had an issue with my Defender on our family vacation and they made me an emergency appointment right away. Steve the service manager and Cody were very accommodating and understanding of my situation. Aaron the tech made sure my car was perfect before leaving the shop. Also, home delivery once done was above and beyond so my family and I could enjoy our time here on the island. Thank you for getting me back up and running!

  Angela Thornton
7 months ago
We had a very pleasant experience. Carter is an outstanding salesman. He has a great personality, he was very helpful, and patient. My daughter absolutely LOVES her new Range Rover Sport!!

  JanX Cleaning Company
6 days ago
Cody was very professional and handled my service appointment with no problems.

  Alex Sadusky
8 months ago
First time using LRHH and could not be more impressed. The service advisor was outstanding. She did a great job of providing timely and informative updates on the status of the repairs. They were also very accommodating in arranging for alternative transportation. Great job!

  Stacey Poole
3 months ago
Poor customer service by nyguel. We visited the dealership looking to buy a new vehicle, but too our surprise we definitely was over looked due to the fact we didn't looked the part,.... It's sad to see that we are still being stereotype due to our skin color....

  Sandy Simmons
2 weeks ago
They are very attentive. They make sure everything is in good shape but don't push services that are not needed but need to be monitored.