AAA - Fort Mill

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Harry Riker
11 months ago
Update 4/28/23 -This is the third time I have used the AAA service center. Excellent service at reasonable price with no long wait. But I always make an appointment and they don't seem to over book the appointment slots.Prior experience with AAA Car Care Center - I needed an oil change and decided to try this service center. I was extremely impressed. They took my car in immediately and ahead of my appointment time. The service was pretty fast and my car was returned very clean. The center found an issue with my alignment which was starting to impact one tire. They were able to add an alignment on the spot which they completed quickly. The service advisor was very helpful and accommodating. The waiting area was very clean and comfortable. They also texted me when they started working on my car and when they finished so I always knew what was going on with my service. The center does all the services that a dealer does except rebuilding engines and transmissions. An added benefit is AAA members receive a 10% discount on labor costs up to $50. But non members can use their car care center as well. I recommend the AAA Car Care Center and will return again. Give it a try - you will like it.Services: Tire rotations, Oil change

  Alex U
2 months ago
Steven, Edwin, and Austin were all fantastic! Great and fast customer service, my car was fixed two hours before their estimated time!

  Zach C.
a year ago
Had to get my brake rotors fixed in the front. They Didn t have the parts for it but they rushed it from the Distribution Center which I d assume isn t too far which wasn t expected that quickly and was able to get it fixed in 1-2hrs rather than 3-4 hours as expected! Excellent customer service and pricing is very reasonable! Definitely will be back!Service: Brakes

  Dmitry Goubar
a year ago
Came to change oil and rotate tires by appointment. I was impressed by the facility and the service. I thought I've seen enough places where you can change oil, but the attention to details, and the report with photos of filters impressed me. Great communication and fast service.

  Denise Decker
4 months ago
Great customer service and great wait time for 4 new tires.

  joe helms
2 years ago
Wes (store manager) and his team do an excellent job. They stand by their work. I brought in my 2011 Town and Country for new brakes and rotors and I picked it up and all was well until my wife said the car was making a funny noise when she hit the brakes. A few days went by and I noticed it as well. I contacted the store and they said to bring it in and of course... (we all have been there) It ran perfectly fine with no issues! So they actually took it all apart and made sure everything was lubed up and it was reassembled all for free. A few days later it began to come back! I actually had my other van in there for routine maintenance and on the way to get it, the van started up with the brake issue again so when I went in I brought it up and Wes had a tech ride around with me and he heard it and was able to diagnose it right there. We got back and they fixed it on the spot! Wes and his team are the best. He totally understands our families are in these cars and he wants nothing but the best quality coming out of that shop. It will be where I go (I've always gone to dealerships) from now on.

  David Smith
11 months ago
The team at the AAA service center in Fort Mill have always been professional, transparent and honest. They keep my classic Suburban diesel on the road and running strong.Services: Engine repair, BrakesServices: Engine repair, Brakes

  Peggy K
2 years ago
About 2 or so weeks ago, I brought my car for it's regular oil change and a diagnostic on a leak "somewhere" -- they found the leak and were very kind and patient with my crazy questions. The waiting area is great, with lots of USB ports for my crazy electronics. I was there quite a while, and it's a pleasant wait. Additionally ---- I work at a hotel near this AAA center. A guest asked me where she could take her car to be looked at. She had a noise she couldn't identify and it was worriesome to her since she of course is travelling. I recommended AAA to her, even though she is not a member. She went to them and received great treatment and was very pleased. Her car was diagnosed and she was on her way. She took the time to stop back by the hotel to let us know of her experience. I personally stopped by the Car Care Center today to thank them. Being in customer service, I truly know the value of a positive, complimentary review. So often we only get to hear the bad reviews. Thanks everyone. Keep up the great work.Services: General repairs & maintenance, Oil change

  Joan DeBruyn
a year ago
I trust the guys at AAA Care. I have had a good experience each time I have brought the car in - sometimes because I thought there was a problem and sometimes for regular care. Twice I have left without owing a cent. Other times repairs were made in a timely, clear of frustration manner. This service is the BEST.Service: Oil changeService: Oil change

  Frankie Holden
4 years ago
Great staff and service. Regular oil changes are quick and professional. Saved me hundreds vs the dealership for a starter replacement with a longer warranty. They provide pictures of things that might need attention like brakes air or cabin filters and there is no hard sell for you to purchase these items. Everyone is smiling and friendly and the place is super clean. Give these guys a try you'll be glad you did.

  joan Hart
4 years ago
I did not have to wait for my 9 o'cock scheduled appointment. The receptionist explained the services I would receive with my oil change. I love the digital inspection. Upon completion she explained the payment and any discount i received. I have been a AAA member for years. AAA has the best roadside service. AAA is dependable. I trust them maintaining my car and being truthful if something is needed.

  Tara Finning
11 months ago
Update: WILL NOT HAVE REPAIRS DONE HERE EVER AGAIN. I USED TO THINK- Nice atmosphere. Nice people. Decent prices on basic maintenance.Two weeks ago I brought my car in for wobble. I thought tires were out of balance, maybe a bearing.They told me I needed struts, cv joints, rod assembly wheel hub and bearings on both sides.Four thousand dollars later it has been back twice for the same stuff and is now making weird clunking sounds. I am afraid to drive my car and don't want them to touch it again.Friends husband is a mechanic and told me they took me for a frickin ride and it most likely did not need 90% of what they did. If they even did it.

  Jarvis Hamlin
2 years ago
This location started out great. I always took my car here. But over time things have deteriorated. The stud of one of my wheels was destroyed by the tech over tightening it.I ended up having to go to the Rivergate location to have it fixed. Although their customer is better they still messed up a stud.I pay for the premium tier membership yearly starting to wonder if it s worth it at all. Especially from a Auto Care perspective.I called on Friday about a tire issue to this fort mull location and I was told essentially they could only swap new tires. I get it for liability reasons but why not have the customer sign a waiver form?At the end of the day I think it s just a typical ploy to sell new tires. After all this is a capitalistic society right?Simple things are fine with them like an oil change. But I d stay away from brake work or tire issues. Especially if you have a sports car.

  I Davis
3 years ago
I came here for a full inspection on my car. Paul here was very accommodating, understanding, and helpful. He took the time to go through the whole report with me and explain me how my car works and what the issues are. Him and his team worked overtime on a Saturday just to get me my car back before I needed it to go to work in Monday! I am so appreciative of their work and would definitely recommend chosing this shop if you need an honest opinion.

  Biz Swift
a year ago
Jan was prompt and very courteous, just like the gentlemen at my regular AAA car care! The atmosphere was just as congenial: I love to hear employees working well together and enjoying each other's company.

  Anthony Marino
5 years ago
I initially had no expectations of what to expect from AAA's vehicle service shop, but the service and experience has been incredible - it's my new favorite auto shop! They were quick to complete all repairs, and they were thorough with their work. The staff was very kind, offering to give me a ride to work when I had to drop my car off, and they made sure I was completely satisfied with the repairs. They did great work, and I would recommend them to anyone who is looking for auto repairs or maintenance.

  Fatima Fatima
3 months ago
A good place, are nice and helpful.Thank you for your service

  ann murr
2 years ago
This AAA car care center is AMAZING! This is my 4th time going there with and without an appointment. Major difference than any AAA I have dealt with. I highly recommend this car care center. Top notch professional customer service and very knowledgeable! If I could give them 10 stats I would. Thanks so much AAA car care!

  Shane Wilkerson
4 years ago
I had a great experience here. They were able to troubleshoot and fix the problem quickly. The shop also gave me a ride from my home to pick up my car. I thought the price was very fair. The customer service rep was personable and courteous. Thanks!

  Allison Hilton
5 years ago
Thank you Matt! Exceptional service and understanding of two previous less than exceptional experiences at other mechanics! They will ALWAYS get my future business! Highly recommended! The shuttle driver was also outstanding! Prompt and kind!

  Kisha Batiste
a year ago
Very disappointed in how this shop, representing the AAA brand, handled my situation. I was quoted $140 after my car was towed to this facility after a flat tire revealed we had a broken lugnut situation. That quote skyrocketed to just under $500, including a $99 realignment (which I declined,) but still left a $400 invoice. Minus the patched tire work, a broken lugnut turned into a $360 job, with the $140 charge disguised as a "diagnostic." A diagnostic for a flat tire with a broken lugnut?After contacting other tire shops in the vicinity and discovering I was being GROSSLY overcharged, I had my vehicle towed elsewhere. My overall bill at 2nd shop was only $200ish, AFTER even inspecting another tire and repairing 2 stripped studs.To add insult to injury, I requested a call back from the manager at AAA concerning the overcharge, was promised a call, and never received one. So disappointing as I trusted this facility to uphold the brand's values on quality service at fair rates. I would not recommend this facility to anyone who isn't knowledgeable about what repairs should cost, considering this situation was a flat tire that could've cost me $500 had I not done my due diligence.Service: Tires

  Janelle Peck
3 years ago
Friendly staff. Prices are incredibly high for repairs, almost $800 to replace my brakes. Got a second opinion for brakes that they were telling me needed to be urgently replaced and turns out they didn t need to be replaced. Felt like I was getting taken advantage of because I m a woman. Expected better. Will not be going back.

  Alexis Bellydance
a year ago
After bringing my car here for an oil change, they asked if I wanted to replace the AC filter and I declined. Since that day, the AC has been making a strange noise and it s been leaking fluid into the passenger floor side of my car. There s currently a sizable puddle there pooling. I m fairly certain that they messed something up when servicing my car, which has resulted in a bigger problem.

  Emma Twardzik
2 years ago
Fast, friendly, and professional! Had my first appointment there yesterday to get my oil changed and it was a very easy experience. And they send a Digital Vehicle Inspection Report right to your phone!Services: General repairs & maintenance, Oil changeServices: General repairs & maintenance, Oil change

  John Wenzel
5 years ago
Have been here twice for car care and left extremely pleased both times. The staff is friendly, courteous and efficient. The mechanics offered honest assessments of my car's condition but never was I pressured to have additional work done.

  Terri Peck
4 years ago
Had a screw in my tire and went in at 5:20 pm with no appointment. They removed it and patched the tire and we were on the road before 6! Always get great service and a thorough explanation of what they will do and have done. Highly recommended!

  Adrian Harrison
a year ago
I came in at 4:00 with a blown out wheel bearing and they were able to get me fixed and back on the road before they closed at 6:00 preventing me from having to leave my vehicle over the weekend great serviceServices: Steering & suspension repair, Auto engine diagnosticServices: Steering & suspension repair, Auto engine diagnostic

  Rehna Tawde
9 months ago
Good service and price. They honored all the AAA coupons .They do not try upsell services. Will go here again

  Kim Hajas
a year ago
First time using AAA for auto service. Everyone was very professional, efficient, and I left with a maintenance checklist on my current work and future needs. I will use them again.Services: Air & cabin filter replacement, Oil changeServices: Air & cabin filter replacement, Oil change

  Levi 19
a year ago
Horrible service and way overpriced. Tried to upsell me on everything which is probably why I was there for 3 1/2 hours for an oil change. Won t ever go back and I suggest you don t either.Service: Oil changeService: Oil change