Southern Rods & Parts Inc

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Bryan Cooper
a year ago
My builder bought a Mustang 2 suspension here for my truck. Decent product, terrible service. I contacted them on a question about the spindles...no response. I bought the rest of my parts from Jegs, Summit, and Speedway where customer service is excellent.

  Kelly Michel
4 years ago
I've used this company several times in the past. Their products are great but they are severely lacking in their phone skills. Not friendly at all. They come across on the phone like you are bothering them. I've been in business for 25 years. If I treated my customers that way I likely would have been out of business a long time ago. Customer service is key!

  Richard Kipp
2 years ago
Awesome customer service. Had my 2yr old son with me. They Gave him a hot wheels! This speaks volumes for me. Highly recommend! Can't beat the pricing.

  Craig Stripling
5 years ago
Phone order, took CC info. A week later, no part...75 miles away. Emailing them did no good. A one line reply from Derek...can't find an open order for you. We try to buy locally but will go back to big box for our needs. Live and learn. Something about upstate SC, they can't seem to get it together. On the phone and email, sounds more like a kid selling out of moms garage.

  Michelle Roberts
5 years ago
I ordered a hose kit and did not realize I needed a special fitting. I called Southern Rods and they took care of the missing fitting and was great to deal with. They shipped the fitting to me on the same day.

  -
7 years ago
This place has HORRIBLE CUSTOMER SERVICE. I guess they get enough business from 1st time buyers from this company that they don't need any repeat business cause they sure didn't seem to care about my issues or concerns.I called initially to correct an incorrect part that was placed in with my order. Things went down hill from there.The person on the other end of the phones (not just one person either) could use some skills and training in customer service.

  Andrew Santillan
7 years ago
Ordered a mustang 2 front suspension from them I had some questions about it. I called them they anwsered Nicely anwsered my questions . I ordered he kit ..they charged me frieght .. When. It said free freight ... I called them he refunded my money same day It came frieght. In About a week all the way to me in San Diego ca All parts very neatly packaged on a crate no damage to boxes Got all correct parts except a frame reignforcement kit. I called them he anwsered Nicky and shipped it next day to me. I got all my parts overall better customer service then flaming river still haven't got my money back for a steerin column I didn't order

  Kathy Cox
4 years ago
No one greeted us when we came in. Even when my husband said "hello"" someone spoke but didn't bother to get out of their chair. No public restroom. I get that for people just walking in. But my husband was there to shop. So I told him to hurry, he could not stay long. We had been traveling for a couple hours by the time we stopped here. We stop here about once a year when visiting family. We live 5 hours away. Husband likes their products and prices.

  Keith Hutchinson
8 years ago
Careful when dealing with this business. They use stock photos on their Web page and use vague descriptions. I had an issue with an item and was told basically I was SOL. Terrible customer service very disrespectful. Even caught them changing pictures online after the fact to try and cover up their lies.

  Rod Neff
7 years ago
I have had very good luck, everything I have ordered has came on time if not it was early.Everyone I've talked with was pleasant and very helpful. Keep up the good work.

  Rick Douglas
6 years ago
I've been a customer for 20 years, I'm about to install my fifth A/C unit from them. I like dealing with them never had a problem.Rick

  John Burton
4 years ago
These guys know their stuff. Very helpful, spent time explaining what I needed and how to wire the system together. They then went over the wiring again when they realized I wasn't too sure. Very helpful

  LoLo
5 years ago
You said you were open on Black Friday. You were not. Drove 40 min. Need to be more consistent and considerate to your customers. You are losing business !!!

  Jaime Hester
4 weeks ago
Knowledgeable, friendly staff

  Bob McCaston
6 years ago
not user friendly. poor attitude and customer service. Don't plan to shop here again

  Joshua Thornton
2 years ago
Awesome place with people that have the knowledge to help!

  Fran Watts
4 years ago
Found what I needed. Polite courteous service.

  Robby Kimbrell
4 years ago
Competitive pricing and knowledgeable staff.

  James Barker
4 years ago
Good place to get hot rod parts

  Mark Jones
4 years ago
Fast, inexpensive, and accurate parts.

  Juan Carlos Romero Omana
4 years ago
Always helps me!

  Tom Joseph
5 years ago
Great

  Cole Smith
5 years ago
Amazing rods

  mbass2006
3 years ago
Lots of parts