Team 1 Automotive

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Kayla Williams
2 years ago
This is a family-owned business that treats their customers as they would their own family. They are fast and efficient but they are also thorough. That battery drain your technician missed? They would have found it and had it taken care of. Check engine light that continue to come back after taking it to the shop again and again? Nope. There are times I have had to drive it for a few so I can show them how it acts up but they tell me to take it right back and they FIX.THE.PROBLEM. They also stand behind their work 100%. I have heard them ask their technicians "You have to treat each one like family. Act like this is your mom/dad/daughter/son's car if you must because we keep our customer's safe". And you just can't beat that type of personal car for your vehicle.Services: Electrical repair, Air & cabin filter replacement, Tires, General repairs & maintenance, Electrical, Auto engine diagnostic, Wheel alignment, Brakes, Air conditioning, Battery, Oil change

  Chris L
2 years ago
Took two vehicles in this past friday. First one an oil change they did a complimentary tire rotation and wash while I waited and It was only $49. First impression was good (the reason I gave 3 stars and not less). I go home drop off my first car get my second car and bring it down. This one is a tire repair and oil change. I tell them i can drop it off for a few hours just need it back before 4:00. 3:00 comes around and havent heard anything so figure I should call and check in on the vehicle. Kristy answers the phone and says they got busy and didnt get to it yet they will call me as soon as its done. Never got a phone call. My car sat there all weekend. I call on Monday morning to find out what happened. Kristy tells me she left early on friday but the vehicle is done. Never got any phone call about it. Then I get there to pick up my vehicle and its $175 for an oil change and wiper blades. Shocked at the extreme price difference. I asked her to break it down as she never quoted me for any service nor got authorization for a repair amount. She said the synthetic oil change is $100. Now I have worked in shops all over the country for the past 20 years. $100 isnt out of the ordinary for a synthetic oil change. I have charged over $200 (with proper authorization and signatures)for oil changes on certain cars in certain markets. But never have synthetic oil changes been double that of a standard. You can litteraly get a synthetic oil change for $50 5 minutes away. I felt a little taking advantage of with the second vehicle. I expected since the tire ended up not needing to be fixed I would be around $125 figuring the synthetic oil change should be around $79.99 based on market pricing and the cost of the standard, the process doesnt change the oil is just a couple dollars more per qt but not $10 more per qt. I can buy 5 qts of royal purple racing oil for $37. I believe their was terrible communication. The invoice states they washed and vacuumed the second car however its just as dirty as when I dropped it off and definitely not vacuumed. Additionaly, I know the second vehicle needs brakes front and rear I plan on doing them in the next couple weeks. I intentionally did not mention this as I was checking to see if I could trust this shop. No mention of brakes that are delaminating and brake pads roughly 1-2/32 in thickness. Thats a safety concern. That should of been something that I was made aware of. They rotated my tires, is the technician incompetent and not see the brakes are low and delaminating while they were 6 inches from his face? Did the technician write the report and Kristy just failed to notify me? Kristy definitely needs some training to become a better advisor. Communication is the most important part of that position and I dont feel as if she possesses the proper communication skills to be an efficient advisor.Services: Tires, Auto detailing, Auto interior vacuuming, Oil change

  Ericka James
6 years ago
I arrived was immediately met by a service member. I explained the issues I was having with my truck. They checked it out then called to explain their findings and to get my approval prior to the start of service. Service was quick and very affordable. I definitely recommend this establishment and will continue doing business with them.

  Patrice Gates
3 years ago
I took my vehicle here due to the ac not blowing cold. I was charged ged for the diagnosis which was fine. Things went wrong when my vehicle was not correctly diagnosed and the problem continued. It was a Friday so I went the whole weekend with my ac still not working. I took my car back that Monday and left it over night again for them to do the diagnosis and this time the problem is something else. I honestly felt my car was not diagnosed correctly the first time causing an Inconvenience to me being without my vehicle and they Charged me to fix something that was not the actual issue. I called to see about getting some of my money back and the Manager Amy was very rude and hung up on me. I do not think this is how I should have been treated. Never again

  Blake Meekins
4 years ago
I would leave 0 stars if possible. I had a buzzing sound in my car while I was driving, and the mechanics at Team 1 told me I had problems with both front wheel bearings, with an estimate of $1800 to fix, and that it would take at least a day. This seem incredibly high, so I decided to get a second opinion at Express Oil, where I have had a lot of luck in the past. They told me that $1800 would be reasonable if they were replacing ALL wheel bearings. After performing a test drive, however, they informed me that the front bearings were fine - it was a bearing on the back tire that was bad, and they could replace it for $300. I happily agreed, and my car now sounds great.I called to speak to management at Team 1 to tell them what happened, left a message, but after a week have gotten no response.Do yourselves a favor and stay away from this company. This is the second time I've gotten an incredibly high estimate from them, and will be the last.

  Paul Watson
8 years ago
Big fan of Team 1! I take both of my cars to them and always feel that the price is fair, the work is outstanding, and the employees are honest with me which is a huge reason why I keep going back! This is a family oriented business and since they are located right down the street from where I leave it makes me feel good to support a local business!

  alexis davis
6 years ago
My car broke down on Friday December the 8th I did not know Anyone on that side of town who could fix my car Or who could help me. I found team one driving down Garners Ferry road. Went in and spoke to the associate & they immediately help me and got my car fixed the same day. They have a tow truck as well. Very friendly and prompt people and I am thankful for their fast and friendly service. Thx team1

  Rich Jones
9 years ago
Well, after 3 trips I had to take my car somewhere else. I think they just guess at stuff. They are not good with Nissans, that's for sure. They also took my car for over 20 min, joy ride on which I was sure the mechanic was doing personal business, since he had done nothing to my car to correct any problems. The people there would not tell me where my car was and I had not authorized anyone to take my car anywhere. Beware of this shop. They do not know what they are doing when it comes to complicated problems and I will not recommend them to anyone. I will tell everyone what happened to me here and no way I'll be back.

  Andrew Oxford
5 years ago
Team 1 has done great work on our vehicles everytime. It is hard to find an honest auto repair shop, and they are one of them. I highly recommend this shop over any shop here in town. Thank you Team 1 for all you have done!

  Jim Filicky
5 years ago
Been coming to these folks for years. They will treat you like family, treat your car like it is their own. During my visits there I have seen them give the same care to hooptys (which is mine) and luxury cars.

  Sherie Fordham
5 years ago
Great customer service. My car was fixed the same day I took it there. Not knowing what was wrong with it. Team 1 automotive will always be my go to from this point on!

  Patricia Woods
4 years ago
Jared Jensen I probably the most honest man I know. I didn't worry when I took my car there that I would end up having work one that was unnecessary. He worked me in quickly and finished checking it fast. I would most definitely recommend Team 1 Automotive !!

  BJ Scott
6 years ago
I took my car there once and they did a reasonable job for reasonable price. Today, I called to ask about replacing spark plugs in 2002 Subaru Forester. $400+ dollars cuz they have to take the off the top of the engine?? Really? I know how to change the plugs. I just don't want to. Called Subaru Dealership. Their price?? $125.00.UPDATE: It took me an hour to replace the spark-plugs. No engine removal necessary. Just some plastic duct work on the left (3 screws) and the windshield wiper fluid container on the drivers side (2 screws, 2 plug-in sensors and 2 hoses (best to empty the container before doing this). Easy-peasy. Methinks they misquoted me ... cuz I'm a girl? It's a thought. And FYI ... Neutrogena facial wipes, they are fabulous at getting grease off your hands.

  Symone Osbourne
5 years ago
Rob worked hard to help me understand what was wrong with my car and worked hard to get my car back to me as quickly as possible. I really appreciate the excellent service I received from the guys at Team 1 Automotive.

  Tamika Miller
6 years ago
I have found a new shop to have my car serviced. I'm walking away feeling good. The guys are so trustworthy. I love them!!

  Alverta Roberts
3 years ago
Quick and easy communication. Affordable. Also provided easy to understand explanation on how they went about finding the issue for my car. Highly appreciated.

  Bob Klostermeyer
6 years ago
Outstanding attention to detail... personable service and counter staff. The owner gets his hands dirty and answers questions. Thanks Team1 Automotive!

  Asia Trey Carter Neverson
5 years ago
These guys are so good the guy Robert made me feel at ease he listen to my concern and diagnostic the situation and fix my problem.Thanks to team one my Nissan Altima is in the wind they got me for life thanks guys.

  Charles Medes
4 years ago
The owner Jared Jensen is a compassionate man. I've seen him fix a car and let the owner make installment payments for bigger jons

  Dorothy Moran
5 years ago
I came in off the street with a minor problem and it was taken care of quickly and affordably. If I have any more problems in that area of the state I will definitely go back. Thanks

  Raulin Capri
6 years ago
Great customer service and good people that truly care about your safety in your vehicle

  Ped. Ros.
6 years ago
Once you enter the shop you see the cozynessAnd the front desk explain to you you car issue in a way you will understand.

  Kimo Jones
8 years ago
Very good people and service. Been taking my vehicles here for years.

  Amanda Hulsey
7 years ago
Very friendly, fast, and know what they're doing. I highly recommend them!

  W4nderer
6 years ago
Trustworthy place for car repair. Great staff!

  Don Miller
7 years ago
Jared was very friendly and helpful, quick and excellent customer service.

  Adrienne Thompson
5 years ago
Rob, Thank your for your time and being prompt to respond! I trust people when they show themselves to be trustworthy!

  Richie Nguyen
6 years ago
Helpful even though I came in a little later than I should've. Would recommend.

  James Godwin
4 years ago
Quick,great service...very friendly staff...highly recommend.

  Robert Roberts
7 years ago
Always great service. Good people. Highly recommend.