Buchanan Automotive

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Jenny McCormick
3 months ago
Nick is the best automotive dealer employee I have ever encountered. He is incredibly knowledgeable, kind, good humored and helpful. His warmth, patience and foresight were priceless. He helped me get the best deal and the best product for my business needs. I have already used my truck for work and it is exactly what I need. Just one of the best things about Nick is that he has such a calm, peaceful demeanor. I am so grateful I was fortunate enough to meet Nick and to have his help! Thanks, Nick!

  Dallas Bowens
4 months ago
Fantastic experience buying my first truck. The entire team was polite and patient throughout the entire process. Karim is a great salesman. He made the experience go quite smooth.

  John M. Allen
3 months ago
I'm thrilled with my new GMC Sierra from the dealership! The buying process was smooth, and the staff was knowledgeable and friendly. Overall, a fantastic experience with my new ride! Check them out if you are the market for a new (or used) vehicle!

  Jamie Gillis
4 months ago
My husband was in the market for a new truck, and he found exactly what he wanted at Buchanan GMC. While this was quite the dip for us to drive, it was well worth it! We met Jason S. and I have to tell you, he was meant to be our guy . He is so personable, knowledgeable and down to earth. Our test drive with him was the most informative one we have ever been on. Very detailed about all the features this truck offered and he answered every question we had no matter how dumb it may have been. The entire buying process was made easy by him, even with a small glitche in the system he could not control. But he worked tirelessly to get it resolved for us even as we drove away in a brand new GMC Sierra 1500 AT4 ! Jason made my husbands dream come true of having his first, yes first, brand new truck!!!Thank you Jason! Not only do we consider you an awesome salesman, but you have become a friend! Lancaster to Waynesboro was well worth the drive to do business with you and Buchanan Automotive!!PS- special shout-out to Xavier, the finance wizard! We thank you, too!

  brittani muir
3 days ago
This is the absolute worst place to get your car serviced, I schedule appointments, they put me for different days then what is scheduled, it seems like nobody knows how to read a computer system, talked to 3 people in a week to confirm and I get here there is no appointment scheduled. Don't schedule ahead either they will move your appointments around. The service here is horrible. An oil change can take up to 4 hours here.I have been a faithful Chevy owner for 20 years and I have never had problems with any other dealerships. The straight disrespect, and blind ignorance that comes from so called management is a joke. They don't like to accept my coupons because it takes away their commission. Not my problem. They act helpful, but you can hear them talk crap about you through the wall.Its really sad this place had potential until they got rid of the few good ones. So unfortunate. I will never use Buchanan anything after my experiences at Chevy in Waynesboro. Sad I've been coming here 4 years now, every time it's a new excuse of what I did wrong. I drive 45 minutes to get to this particular Dealership, used to be the best, guess I'm just impatient, with the services and people here. If Saturdays are so packed hire people, there really is not a satisfying excuse that they have given me in terms of service.

  Nathan Pickard
7 months ago
Had a phenomenal experience with Benjamin at Buchanan. He was extremely knowledgeable about ALL the vehicles and the differences between trim levels. I shopped for about 6 months before I decided on the vehicle I wanted, and even though I went to others, I came back in the End. Not only was it a better deal by 24%, but they were Very up front about the best deal they could give me.10/10, even though I'm driving my Dream Truck, I will buy from Benjamin at Buchanan again! (but this time I won't keep them until an hour after closing. )

  Beth Cole
5 months ago
Last night me and my husband purchased a new Silverado from Benjamin. He is an outstanding young gentleman and an amazing salesman. Took his time with us and answered all our "silly" questions. Everyone at Buchanan was 10 stars!! Highly recommended

  Rebekah Walters
5 months ago
Buster was amazing!! He was very thorough and thoughtful and talked in depth about the process & different ideas!! He made the car buying experience easy! Also probably the friendliest car salesman I ve ever had!

  Kelly Renae
4 months ago
I recently purchased a preowned Camaro that caught my eye on the lot. Benjamin ensured I was confident in my purchase and worked with me on all concerns I had. Overall an enjoyable experience and I ve never been happier with a car purchase.

  Paul D. Moss
5 months ago
Once Nick knew I was interested in a new truck, he diligently scanned his inventory working to get the proper truck for me and my family. Nick is a dedicated professional and more than willing to help customers working in strict work schedules. If you need a vehicle, give Nick a call.

  Kimberly Rhodes
2 months ago
My husband and I bought a 2024 Silverado. We absolutely love the truck. The service was great. Great group to work with. Kelly is amazing. She is very knowledgeable and doesn t make you feel pushed. She was doing everything she could to get us in the truck we wanted. Very pleased with everything and would definitely recommend Kelly!!!

  Dianne Shenberger
4 weeks ago
Our sales lady, Kelly, was very nice. She wasn't pushy. She was very patient and kind through the entire process, even when it ran past closing time. The entire team was very helpful and worked hard to get us a good deal. Thank you

  Aaron James
a month ago
Jon Ibrahim was an amazing sales person and made our shopping experience well worth the trip!! He was courteous, professional and a pleasure to work with. Best selection & prices, hands down. We will definitely be return customers!!

  Sgt. Jones
2 months ago
Last Saturday it was a pretty busy day for Buchanan, But Nick took care of us right away. It was clear that he was running around and taking care of multiple customers at once, But at no point did we feel as if we were being neglected. My wife and I can be fairly hard to please, when looking for a specific vehicle. I guess we figure if we re spending that much money we should get what we want. Nick was very attentive and did a great job finding vehicles that met our criteria. Did I forget to mention that we got top dollar for our trade. We also got to interact with the management team. Xavier and Dan were particularly helpful. In the end, we drove off with a beautiful 2024 Chevy Equinox RS. We couldn t be happier. Thank you, Nick and the rest of the team at Buchanan Chevrolet!

  Deidre P
2 months ago
This is the 2nd time I have purchased a vehicle from Buchanan. I initially looked elsewhere for a better deal, but Buchanan's deal was always better than others. They went out of their way to find the exact car I was looking for, since they didn't have it. I will always recommend them to my friends and family, and not waste anymore time looking elsewhere. I have always had a good experience with them and with my salesperson Jason. He was very pleasant, and I never felt any pressure from him. Thank you!!

  Bethann Ambrose
a month ago
We have had our truck for just over a week now. We weren't expecting to have to buy a new one, but our other one got totaled. We were in a bit of a hurry due to it being used for work, so we were very fortunate to come across what we wanted to Buchanan! We first called in to and asked questions. Kelly did an amazing job answering them, left us her phone number, and said to contact her at any time with further questions. There was no push to buy, no push to come see something. When we finally were able to get to the dealer, we showed up without an appointment and were worried about getting a time slot with a sales rep. No problem! Not only did we get help immediately upon our arrival, but the team made sure we were able to continue to work with Kelly throughout our buying experience. She made us feel comfortable, talked to us about our options, compared some newer vehicles for us, and got us out the door as soon as the sales team could draw up the paperwork. We are very grateful, especially when plenty of other buying processes for vehicles have NOT gone that smoothly in the past!Posting as 4 stars only because the website was not super clear. Everything was listed under the main lot's address, but the truck was actually at another location. No big deal, they still took care of us, but we did have to wait just a little bit longer because of that. Guess that is also partially our fault for showing up without an appointment. Also didn't really appreciate having to spend the money for the nitro in the tires and other "package deals" that were not listed in the original price... but they still worked with us to get us out of the door at the price we were seeking!

  Vick Alv
2 months ago
We got new car at this dealership, costumer service was great, they treat us very well, the attended Victoria Warfield she are nice lady, Dan the manager are great as well very honest, he tell us what to do with our bad credit. Really I will high recommend to come over and talk to Victoria or Mr Dan, you won't disappoint it. If have more Star I will give more. This is a real nice dealership, I will come for my next car, or pick up truck.

  Michael Chandler
a month ago
We bought the 2018 Sierra on 2/22/24 in the rain we did a quick once around because it was pouring took the truck for a ride and my wife noticed the headliner was down.( was repaired by their mechanics on 3/15 which their service was awesome). On 3/8 I called Nick the person who sold us the truck and tolhim that the bumper was not even and the step piece was pushed up sent him pictures which he confirmed that he received. Nick stated that a manager would follow-up, but even when I was there nobody follow-up, which is very disappointing since the truck was advertised at 27,500 but they wouldn't give me that price because someone made an error. My credit is not great and truly believe that they took advantage of a buyer that wanted that particular vehicle. So I'm not willing to buy from them again, mainly the follow-up was non existence, but I would absolutely co.mend the service department for a great job. I can absolutely send pictures if need be. Thank you

  Laura Docherty
2 months ago
We found a Chevy Silverado that checked all the boxes. We showed up late on a Friday and Tori got us in and out with a great deal. Their prices were comparable to other dealers and their process was quick and easy. Highly recommend! Thank you so much!

  Lauren King
4 months ago
Just purchased a brand new Chevy Tahoe last night! Best prices around for the options we wanted. Dealing with Chris P and Wendy G was wonderful. Both were personable, very friendly and made the buying process easy and painless. Made us feel very comfortable making a purchase with them. If ever in the market in the future will for sure be back!

  Beth Streets
4 months ago
John at Buchanan Automotive Inc. was great to work with and made the process super easy! Love our new truck(Silverado 1500 Trail Boss)!!!

  Matthew Cox
4 months ago
I just purchased a used 2020 Chevy 1500 from Buchanan Automotive. Jason Shrader was our salesmen and he was great! Well experienced and knowledgeable on their inventory. Great communication skills and was very helpful throughout the process. He made my car buying experience easy and stress free. Highly recommend him

  Tamara Noyer
4 months ago
Highly Recommend! Our salesman, Brandon, was friendly and easy to talk to. Both Brandon and Wendy, our sales manager, really went above and beyond to secure the car we wanted at the exact price point we were looking for! It was a pleasure working with Brandon and Wendy. I would highly recommend them both. I left the dealership feeling great about the whole experience. And my new car!

  Tracy Leidy
a week ago
Jon Ibrabhim and his Sales Managers are the BEST! I would highly recommend Jon as a Salesman; he is honest and genuinely a guy just trying to help you get into the vehicle that is right for you. The team at Buchanan Automotive was informative and helpful. Their non -aggressive approach sold me from the beginning. Buchanan Automotive is my new Hometown Dealership!Thank you, Jon and Connor for getting me in my new 2024 Tahoe RSTTracy LeidyMercersburg, PA

  Brian McKinney
3 months ago
Was the BEST experience me and my wife has had in a long time. After going to the other Jeep Buchanan and not finding anything that caught my wife's eye, we went here. We met Victoria (Tori) waiting outside in the cold and within minutes of meting her, walking inside and telling her what my wife was looking for, she went out and pulled up exactly what my wife had in mind. I saw my wife's face LIGHT UP with smiles and eyes twinkling!!!! Victoria was such an awesome women to work with and she made this such an easy process. Along with Michelle, there to help with all the money talk and signing of the papers, It was such a great experience. I will 100% be coming back and referring everyone I know to go talk to Victoria (Tori) for there new dream car!!! I can not tell y'all enough how happy I am with my new ride. THANK YOU VICTORIA!!!!!

  Jennifer Curfman
5 months ago
The new management team has really changed the vibes, and it s for the better. My experience buying a new car this time was very relaxed, without the loud rave music, and I didn t feel rushed or pressured. Karim was super helpful, knowledgeable about all the features of my vehicle, and a pleasure to work with. The service department is a lot friendlier and helpful now too. This is the second vehicle I bought from Buchanan and I will no doubt be back for a third when the time comes.

  Elijah Hale
3 months ago
Got the opportunity to work with Jules to buy my new Chevy Silverado 1500 Trail Boss. She did a great job. Her and the whole sales team made the experience painless and worked me a great deal. Can't go wrong with the 10 year 100k mile warranty. Highly recommend!

  Michael Smith
2 months ago
Wendy and Kelly were awesome to work with. A completely different experience than two yrs ago. They went above and beyond to help me getting into a new truck. Highly recommend looking them up if you re in the market for a new vehicle!

  Mark Clites
3 months ago
Had a great experience purchasing new silverado 3500 at Buchanan. Jason was very knowledgeable and walked us through many of the features on the truck during the test drive. Hands down the best car buying experience to date. Customer service is a dying art so it was very refreshing to see it alive and well at Buchanan Chevrolet!!!

  Jake Bacz
2 months ago
Recently went to Buchanan Automotive and terrific experience. Mariah was my salesperson and helped me find the perfect vehicle, she was very thoughtful and knowledgeable. The whole process went very smoothly and I left very happy. I highly recommend her, this was a better experience at a dealership than I ve had at others.