Springfield Mitsubishi Reading

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Kelly Bingaman
a week ago
Best car buying experience ever!! Kevin, Tyler and Mike were absolutely amazing and took care of me like I was family. Buying a car should be a positive and memorable experience and after shopping all over, it was anything but that. Due to my specific circumstances, it seemed like getting a loan was going to be nearly impossible. But from the first conversation I had with Kevin he was professional, knowledgeable and showed genuine intrest in wanting to help me. Let me tell you that these guys know their stuff! They pride themselves in finding something that works with EVERY situation. I cannot even begin to express the gratitude I have for these guys because they didn t promise me anything they couldn t deliver. I will never go anywhere else! Thank you guys so much for all you did for me!

  Taylor Fabio
a month ago
As a first time new car buyer I'm very impressed with the service here. I had the pleasure of meeting Jean who was amazing! He was very personable, friendly, and helpful. He was able to help me buy my first brand new car! Jean answered every question and went over everything in detail. Everyone there was super friendly and it was an enjoyable, stress free experience! Thank you so much! If you're looking for a car I highly recommend coming here!

  Anya Lancaster
5 months ago
I went in with zero expectations. I was looking to trade in my 2017 Chrysler pacifica minivan to a third row suv. Kevin is an absolute saint. And he s so fun to work with. Very personable and kind. Working with him was like working with a friend I ve had known for years. All the staff were super friendly. I ended up trading my van for a brand new 2024 Mitsubishi outlander SE and it s absolutely gorgeous. Kevin you re the best! And I with you the ultimate success in your line of work. Thank you so so much.

  Kimberly hunter
a month ago
My husband and I drove 40 minutes to this location this evening for the first time. We saw a jeep they had on the lot for sale and went to look at it. We were in the used lot for about 20 minutes before any of the workers acknowledged us. We then met Jarrett and everything went to crap. He was pushy and rude! He went inside to get the key for the jeep we were interested in, in the meantime we saw another jeep that caught our eye. Jarrett came out with the key and we looked at the original jeep we went to look at. We then started walking over to look at the other jeep and while doing so Jarrett rudely said I would love to go in and keep getting keys out but what s the main goal here? What are you trying to accomplish? He then wanted to run my credit before he would allow us to test drive the jeep to which we said no, you re not dinging my credit if I end up not wanting it after a test drive. I then took my license back from him and said forget it and we left. It was the worst service we ever had while going to look at a car!

  Christian Burggraf
2 months ago
i was told I needed services that totaled over $3500, that were not needed. I got another opinion and they even showed us the part in question and it was perfectly fine. Then, the other body shop told us they were upset that the dealership said that to us because it simply wasn t true. Side note: The advisor at the counter is always helpful, friendly and accommodating. Springfield is usually honest during their service process but this time felt different.

  Tayler Rodichok
6 months ago
KEVIN IS AWESOME. He s down to earth and personable. I traded in my WRX for an outlander because of needing more space and Kevin came outside and greeted me in the parking lot. There was no back and forth nonsense. They knew what I wanted and my budget and made it work. Then to go above and beyond, he called to check in a few days later to make sure I was still loving it.

  Ben Beecher
4 weeks ago
Kevin was great. He found a great vehicle for me with exactly the features I wanted and even had the oil changed and the vehicle detailed. He's very personable and made the whole experience awesome.

  Tory Gravino
3 months ago
The service there was really great, they helped me understand allot that I wish I knew in the past from buying vehicles. Kevin was the best car salesman I ve EVER delt with. If you re looking for a new or used vehicle definitely ask for him by name!! They were just so honest with me.

  Daniel Lombillo
a month ago
Jean and Mike, along with the rest of the team, were great in helping us get a new car close to our price range. They were patient with my family to ensure we got the right car. Thank you so much!

  Thomas Eckman
2 months ago
Everything was great they help a lot this is a great place only thing that wasn't good was the financial part I went in thinking I would pay $30 down and $299 to $399 a month and had to pay hundreds down and close to #800 a month. Besides that this is the best dealer and easiest I have ever done I definitely recommend them just be ready to pay more than expected.

  Courtney Weise
3 months ago
Kim the service and parts manager is very knowledgeable and friendly. She helped to explain what parts and services needed to be done to my car. I really appreciated that she took the time to explain everything to me!

  Randi Sweigart
4 months ago
I had a great experience with Jarrett. He was knowledgeable and helpful. They got me in a brand new car.

  Wayne Carter
a month ago
Courteous, patient, and an overall pleasure to deal with. Thank you for not being pushy through my second time purchasing at your facility...I hope to deal with you again in the future.

  amy maleta
2 months ago
Kevin was an unbelievable sales professional to work with at Mitsubishi! He was thorough, personable and provided excellent customer service! Go ask for Kevin for your next purchase.

  sarah
a month ago
Salesman Jean was wonderful he took his time was patient and he got answers to our questions. So far so good with our new vehicle!

  Angel Romero
a year ago
I just got a Brand New Mitsubishi Mirage and the entire time I was in contact with the Representative Brandon, he assisted me on the phone before I went into the dealer.I went into the dealer and Brandon and his Manager assisted me right away, greeting me and welcoming me into the dealer at that hour. I felt instantly the feeling that I was going to be helped all the way till the end, which I wasn't wrong.They ran thru the paper work and made sure the application was correct and fully filled out. They continued to show me a vibrant energy and the positivity definitely affirmed my experience as Pleasurable. From their conversational skills to their level of seriousness and attentiveness towards my needs and wants from the vehicle I was looking for, which they already had asked me previously on the phone and had a line up of used and New Options.Laying down all options and presenting all sides in my favor Brandon and his manager Explained all the pros and cons of New and Used and the difference in warranties with explicit details and no BS laid the options in from of me.Which you know then the outcome!They stood next to me thru the entire process, thru getting the loan and getting me insured. They truly have Beyond Exceptional Customer Experience!!PSFor addition feed back, they even had a couple customers in that day for service and for loner cars! DONT LISTEN TO THE OTHER COMMENTS. I'm positive and stand by their Service!

  Curtis The Doctor Hosey
6 months ago
Just wanna take a moment to give my man Kevin a shout out! Kevin helped me get through all the hard boring stuff and made it fun and enjoyable. Left that day with a new to me vehicle that was in great condition. Upon discovering that I was running late for an appointment the whole team made sure that I was able to get on the move and made sure it was a great overall experience. Everyone here is great and friendly person!

  edwin green
5 months ago
I had purchased a outlander sport (not here) a year ago and instantly had some buyers remorse. While in for an oil change, a young energetic salesman (Kevin) approached me and helped me get into a bigger, better, newer 2022 outlander! The process was pretty smooth (for the most part) the employees were very nice and very professional. I highly recommend visiting and seeing what they can do for you. Thank you Kevin and Springfield Mitsubishi for everything you did for me!

  Lori Miller
a month ago
Ask for Kevin Southwood very knowledgeable. Professional, friendly and easy to work with!!!We were able to get the car we wanted with everything we needed

  James Felix
a month ago
Kevin best sales guy in this location. 10 stars if I could. Took care of me right away, great attitude

  Sheila Miller
2 months ago
Special thanks to ( sales consultant) Kevin Southwood and ( General manager) Mike for a great experience purchasing our new Mitsubishi outlander. Keep up that great customer service guys.

  Timothy Mayberry
6 months ago
Told me paying $1,900 for all new exhaust would fix my idle issue. It did not and was taken back the same day I picked it up. They called me at end of day so no service employees were there to when I picked it up and told me over the phone they can't figure it out, so they got me for $1900 and no fix to my idle issue...

  Bill E
a month ago
I just bought a beautiful Silverado from them,my sales guy kevin was awesome along with his trainee,Mike the manager was also great with $$$ overall great people and great place highly recommend thank you all

  Govanny Jimenez
a year ago
Honestly the customer service is great I have bought two brand new cars from this Mitsubishi and already spoke to management about potentially getting another one for my son next year the service department takes care of everything in a timely matter and professionally and the sales reps are very knowledgeable and great to talk too.

  Kierrah Grier
6 months ago
Lenny Martinez helped me buy my first car. He was very helpful and made sure I understood everything every step of the way. I am very thankful for his help ! 10/10 recommend seeing him .

  Merlin Weaver
3 weeks ago
Great experience with Liam and Mike! Highly recommend working with them. Very helpful and professional.

  Erica Smith
2 years ago
My son purchased a Mitsubishi Mirage brand new 2021 feb 5 th of this year has had nothing but problems with it . Scratches all over that they won t fix . Was told several times they would fix also my sons car has already had a transmission replaced and it is down again for stalling out but they say they can find nothing wrong with it .

  Jennifer Ricciarelli
2 years ago
Yasmina and David were great! I was there and i bought a 2021 Mitsubishi Outlander Sport and love it..i will be back again to purchase my next one! Thank you for the great experience and the quickness of the sale also..Cassandra thank you for help with the financials they have a great program where you can pay biweekly instead of monthly which i really needed in my life..you are all a lifesaver for suggesting that to me..everyone please consider this great group of people!!!

  Brad Mann
a month ago
Great work clean and friendly and will go the extra mile to make sure they meet getting anything you need done

  Amanda Puskar
5 months ago
I just want to make a shout out to Kevin , he was awesome I only had to put down $30.00 and I got my suv I always wanted , Kevin was very kind and cared about my needs in wanting a Suv , I would keep coming back and asking to work with Kevin