Rentschler's Auto Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Lisa Smith
4 days ago
Always have had quality service from Rentschler's, and have been taking my vehicles to them for over 20 years! Brian will do his best to find the best parts at an affordable price, and will offer choices, when applicable.

  Joseph Maza
a year ago
Brian went above and beyond to replace my battery. Autozone sold me a slightly small battery, as Brian noticed this during the replacement and was able to get them to delivery the right size to the shop AND provide a refund with respect to the original battery. This was a lifesaver as my girlfriend and I had a 900 mile trip the next day. He accepted us on short notice, definitely recommend!

  Jim Rayel
2 weeks ago
My mother-in-law had her car there for 3 weeks, repeatedly called Brian, and left numerous messages with no response. I had to personally go in to get an answer on the status of the car. Very disappointing service.

  Selene DiNapoli
4 years ago
Someone recommended this place on the Nextdoor app. I had a slow leak in a tire on my Mercedes . I walked in and Brian said he'd take a look while I waited. Sure enough , I had run over a screw . He put a plug in it for now. Very curtious , trustworthy and quick. I will be back. Thank you !

  Donald
4 years ago
First encounter we took both our truck & car mentioned below for simple easy quick repairs with a good experience. But we took our car in for an issue we thought might be the timing belt & it was not a good experience. We called & he told us to drop our car off Mon 7/1/19. Not one word he didn't have time to look at it. Most places will tell you if they cant get to a car right away but he didn't say a word other then he was off for the 4th. On Friday 7/5/19 we didn't get a call so we called late in the afternoon& were told it needed the belt & pump replaced but that he was going on vacation the following week 7/8 to 7/12. He said we could order our own parts if we wanted to so we went to drop the parts off Monday the 15th but sign on door said closed additional time until wed the 17th. Sign said parts could be dropped off at business below which we did. Maybe family emergency- anyone would understand that.Wed comes, Thurs, Fri- no call. We think the car is done. We call Fri 19th only to be told he hadn't work on the car yet but would work on it the next week. Finally on 7/31 we found out it was done after calling him but he was having trouble bleeding the antifreeze. Had to call back Fri 8/2 to be told the fans aren't working unless the AC was on but I could pick the car up. The fans were working before that because I was driving the car 160 miles to work each day without air on for three weeks, 4 days per week prior to the timing belt issue so no air but yet car was fine. We asked that he please fix the fan issue. Next week comes & now it's Thur 8/7 & no call so I leave a message. No call back. Called again around 450pm & was told he hadn't worked on it yet. I reiterated for that we had been functioning on the second car that I have to commute 160 miles round trip with so it isn't like anyone can drop me off. We explained that before to him that the car he was working on was bought specifically for my long commute. We finally drew the line in the sand and called the Dodge dealer & made an appointment. We let him know we were coming on Friday 8/9 to pick it up after I came off of working a 12 hour shift 80 miles away. So he knew I was working all night & but we go in to get it and it is still inside the shop and not outside ready for pick up. Not a a word of apology, not a thank you. Nothing. I think after all of this, a simple sorry would have gone along way. Had he just been honest with us & said he didn't have time to work on our car we could have taken it some place. We saw cars coming in & out of his garage while our car sat untouched because we drove by a few times. If your car is a quick fix or a job that only takes an hour with small simple issues resulting in a quick dollar earned for the shop then this is a place to go but any issue that is involved or takes time, then take it some place else. In the end when we picked up the car, I honestly thought he would at least have the integrity to say he was sorry but he just took my money. I have never experienced anything like this in all my years owning cars& getting them fixed. It's ok to not know how to fix something or be so busy you can't work on a person's car but just tell the person that. Six weeks & the car still isn't 100% fixed. 710.00 labor+ 200.00 in parts we ordered & the car is going to the dealership to finish the job. I only hope this shop owner in his journey in life never has to experience what he did to us because no one deserves the same experience even him.

  Nicholas Scornavacchi
4 years ago
I think the best reason for the 5 star is the quality of work done here. Options are laid out for you when possible and the prices are very reasonable. I go here above other places knowing everything will be done properly for my vehicle.

  Mary P
7 years ago
They are awesome, Great service and very nice people. Love doing business with them!

  Mark Henderson
4 years ago
Highly recommend! Excellent service and fair prices.

  Tom Stone (tomjstone)
4 years ago
I'm a satisfied customer. They are fast!