Ciocca Hyundai of Quakertown Service & Repair Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Michelle Oleski
10 months ago
Unprofessional and dishonest. Took my car in that I just bought to have diagnostic on it after owning it for 1 week. Told dealership about what was going wrong. They charged me $2,000 and said the car was safe to drive. Two days later the car continued to have the same issues. By the time I went back to dealership with the car, I was told the old owner had the car serviced there and that less then 6 months ago they relayed to previous owner that computer & electric system was corroded and not functioning and no replacement was available. I paid for work to be done to the car, then took them up on their recommendation to replace tires at $1100. Dealership continued to charge me for what they knew wouldn t solve the issues I was having. The service department is dishonest and charged me for the diagnostic 2x. Then when asked about trade in value, especially after spending $3000, they offered me $409 more than the cost of the tires that experienced 3 days of use. What was extremely shocking was that the told me they never looked under the hood once. If they did, they would have seen the parts being unsecured with no bolts or washers. Unbelievably unprofessional that the basics were so overlooked by their technicians.Service: General repairs & maintenance

  Jeremy Thompson
5 months ago
I took our 2021 Palisades to Ciocca Hyundai to address some rattling noise coming from the rear passenger side wheel well. They didn't have the parts in stock, so I had to come back. When I returned, they replaced the wrong side! They addressed the driver's side while the work order clearly listed the passenger side. So, I had to go back AGAIN. After they "addressed" the correct side, it still didn't fix the problem. Other work needed to be done, parts not in stock again, and now I need to go back a THIRD time. Third time's a charm.... well not entirely. While they finally fixed the rear strut issue, I also asked them to check our steering column because it makes a weird rubbing sound. They handed me my keys, said the car was done, and they never even looked at the steering issue (even though it was listed on the work order).I would not recommend Ciocca Hyundai to anyone, as they clearly have demonstrated to be incompetent and asleep at the wheel. I'll happily take my business elsewhere going forward, and I suggest you do the same as well.

  Tom Holden
9 months ago
My wife went in for an oil change and tire rotation that is covered by Hyundai Complementary Service for 3 years/36k miles. Car is a 2022 with 20k miles on it and the advisor told her it would be $160 and that complementary service does not exist. It's straight from Hyundai's website and she had to pull it up to show the advisor! Back to Faulkner Hyundai we will go for honest work and also NO MSRP markups!!! Highly do not recommend this place!

  Raymond Finkelstein
2 years ago
Bought car totally not happy with financial end feel that I hot screwed. Have to try and get better rate on my own. Sales person Phil outstanding.

  Jenna Simons
a year ago
Incompetent team starting with service manager Harley Kramberger. She is unprofessional, disrespectful, and incompetent. She tried telling me that my car which had only been driven home from the dealership and then back (approximately 60 miles total) had 3000 more miles on it than when I left the dealership. I don t know if she s incapable of doing basic math or if she s just a liar. Sales people will try to help you but there is no teamwork at this dealership and they do not honor each others words. Used car sales manager Danny said he would take care of the issue for me as well as someone I spoke to on the phone and then the general manager didn t honor his employees word to me. First and last time I will be using this service department, I ve never had a more disappointing experience as a customer.Service: Tires

  Corinne Walden
8 months ago
Have been getting my car serviced here for 10 years and have always been happy with the results. The newly renovated facility really elevates the experience!

  Dominic Celestina
7 months ago
Disgustingly high labor price, and not once disclosed the price. Double what I've had at any other garage. Definitely rather drive an extra hr away to go back to my home garage

  Bob Moore
2 months ago
Staff was friendly and helpful. Work was performed in a timely manner.

  Matthew Stein
11 months ago
Hard to reach anyone on the phone. On several occasions I ve discovered new problems within 72 hours of picking up my car. Very expensive. Getting straight answers when asking pointed questions seems to go nowhere.Services: General repairs & maintenance, Auto tire replacement, Oil changeServices: General repairs & maintenance, Auto tire replacement, Oil change

  Anastasia Humphries
7 months ago
Great service area, you can now view your car being worked on while you wait in a really nice waiting room. Plus snacjs and coffee or tea and water.

  Paul Bronshteyn
10 months ago
I brought in my dead car on the 27th and was told it would be looked at on the 5th, still no call or any information.

  Bill Stocker
a year ago
Took car for oil change after it was done there was a tapping and motor took it back they said it was a normal tapping I was not happy with that took it to Brown dob Hyundai and the number four cylinder was scoring and I have to replace the bottom part of the motor unbelievable that Ciocca did not want to warranty this vehicle after buying a car 6 months need it inspection oil change tire rotation they charge me $90 for tire rotation and charge me for the inspection and emission brand new 6 months later bad bad would never deal with them againService: Vehicle Inspection

  Scott Little
10 months ago
Garrett got me the part I needed overnight. Great service.

  Kintar Kards
2 years ago
Horrible service was there to by a car and totally pushed me away. Go to Fred Beans in Doylestown much better!

  Mandy Clemens
2 years ago
Brought car in for recall & air conditioning issue. Pleasant & helpful staff.

  John Kirby
3 years ago
Process paperwork and financial were excellence