Hessert Chevrolet Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Christopher Gartrelle
5 days ago
Brought my car in for a diagnostic. My check engine light was on. Elaine made the appointment for me, checked me in. Had a top notch mechanic perform the diagnostic and necessary repairs. Elaine also had a Lyft driver take me home and pick me up when repairs were completed. The whole experience was very good. I appreciate Elaine and Hessert Chevrolet for their outstanding service and I recommend them to anyone who needs a repair, a diagnostic or service to their vehicle.

  Antoine Hall
a month ago
My most recent experience was not good. I purchased my vehicle from here and all has been smooth except for my last interaction with them. I got an oil change and a super save special earlier in February and I was told that everything would be checked I raised a question about breaks and I was quoted a ridiculous price. Received service on my initial oil change and other issues they found. About 2.5 weeks later my check engine light comes on and my car is all of a sudden shaking when I turn it on as of it wants to shut off. I take it back immediately for corrective service and a diagnostic and was told I d have to wait another week for an appointment! This is super inconvenient and bad customer service! My check engine light WAS NOT on before I took my car here! I took it back expecting some kind of courtesy being as though I just received service and was dismissed and told I have to wait a week for just a diagnostic!

  Nate Paul
2 months ago
Hesssert the only dealer to service my 2012 Malibu.This car is a keeper and all staff there has help take care of it. My most recent service advisor Nate made me feel welcome and this was my fist time meeting him. All employees have done the same. That is home for my Malibu!I know what great customer service is I've been successful at it for 48 years.Great service at Hessert!Thanks.Nate Paul

  Constance Henderson
3 months ago
My Chevy Trailblazer was serviced at Hessert Chevrolet today 1/4/24. Although I arrived earlier than my scheduled appointment, I was still brought into the servicing area, as my information was put in the system. Paul was the service professional who assisted me. He was kind and very thorough in making sure that all my concerns were addressed and, services were rendered in a timely manner. A special thanks to Paul and, the Hessert Service members for all you do.

  Ashley Jones
3 weeks ago
Took too long to do an oil change felt like they were not being considerate of time when a oil change does not take long to especially when there is not too many people waiting.. very confused about that. They have to get better with time.

  S Jbandan
a week ago
Paul and his team are professional, courteous, knowledgeable and provided excellent service. Great job and thank you!

  Joey Rizz
10 months ago
I didn't have an appointment, but I left my van with Paul Martin on the Service Desk for state inspection. The next day, Paul called me to say it was done. Not only was he able to fit my van into the work schedule, but he also managed to do an Alignment Check for FREE! I even got to speak with Tech Joe, who updated me on upcoming services due. BIG THANKS to Hessert Chevrolet, Paul Martin, and Tech Joe!

  Brandi Fowlkes
4 months ago
I received prompt and courteous service. The team was on site and ready to receive my vehicle at the time scheduled, the work was done and I was able to pick my GMC up and head home in no time.

  Ryan Richardson
5 months ago
They got me in a truck that's better than I deserve. Easy going staff that gets you in and out of there before you know it.

  DeirDre Slater
6 months ago
Paul was efficient with excellent customer service. Clean facility throughout. Large and roomy waiting area low noise so you can multitask and handle personal, or a brief office space for business or schoolwork while your vehicle is being serviced. Great team work ethic.Services: Auto engine diagnostic, BatteryServices: Auto engine diagnostic, Battery

  Greg Smith
a week ago
Great service and wonderful price. Saved me a ton of money compared to my local Cadillac dealer for the same parts and GM Certified service people.

  Alfreddie Tate
3 months ago
Took my car back in to be calibrated it s supposed to have taken no more than 20 minutes. I was there four hours, then tow. Everything is fine. I can take my car and the problem is solved get in my car the same problem existed.

  denise rovere
2 months ago
Dave was my service advisor. Dave was great I loved his attitude. He was very helpful with my service today!

  Stephanie Ward
6 months ago
My exchanges with Paul were good. He checked my car in at 9am my appt time. The service time was long to me for a oil change.2 hrs. And to my surprise at the end of service I was told my oil plug was stripped during service and I was being charged $18.00 plus tax but I was not being charged labor.Was I suppose to say thank you.

  Elisa Davis
4 months ago
They got my straight to the back and began working on it as soon as I arrived. The service was very efficient and quick. Would definitely recommend.Services: General repairs & maintenance, Oil changeServices: General repairs & maintenance, Oil change

  Manny Benabe (PAPA D)
7 months ago
Today I was there for My 22,500 mile oil change, tire rotation and 21 point inspection for $97.00. I realized that my tires were NOT rotated at all. They were never even touched.I have a slow leak on my driver side tireI have been adding air every few days.That slow leak tire was in the same place! Never touched!Makes me wonder if they did the 21 point inspection oil change Integrity is everything!

  Live life
4 months ago
Everyone was professional and informative. The work was done in a timely manner and thank you to the Technician who took great care of our car. Thank you.

  DeShawn Curtis
3 months ago
Matthew is terrible. You ve been warned do not come here. You ll be hit with lies and deceit; after my truck sat here for 2 months I came and got it and took it to the next nearest dealership in jenkingtown and they got my truck up in running the same day. After it sat with Matthew and his team for 2 months

  Joshua Mendez
4 months ago
Chevy always takes good care of my vehicles, I appreciate how they also call to inform me that my vehicles oil is low and also that it s time for a tire rotation. Thank you Chevy.

  Cecil James
4 months ago
Excellent Service department always getting me in and out at a good time. Staff very Friendly

  Jennifer Stewart
6 months ago
Everyone was nice, courteous and helpful. I didn t have to wait long. I ve been going there since 2021 and the staff has always been kind.Services: Vehicle Inspection, Auto emissions testing, Vehicle safety inspectionServices: Vehicle Inspection, Auto emissions testing, Vehicle safety inspection

  Maryann C
a week ago
Always an easy and pleasant experience at Hessert Chevrolet and Paul is fantastic!

  John Rampolla
7 months ago
I had a part installed on a brand new vehicle that was a GM accessory. On GM s website it said the labor was $157 but I was charged over $500. Apparently if I ordered it through the app it would ve been 157. The manager did take $100 off but that was a hard lesson learned, the part was installed correctly. They did a nice job on the installation.Services: Auto body & trim repair, Body & Trim

  Khaleef Taylor
7 months ago
Niki was just awesome and a pleasure to work with. She is very knowledgeable. Informative, and has a profound understanding of meeting your needs without pressure. A true Gem!

  Jacqueline Hill
7 months ago
Hessert was running a deal for @269 to winterize my car and she feels so good after being serviced. Thanks for another good experience! In at 7:30a and out by 9:30am.Services: Tire rotations, Wiper blade installation, Oil changeServices: Tire rotations, Wiper blade installation, Oil change

  Clara Jackson
6 months ago
They was fantastic. Took care of my car needs and when I drive I can definitely feel the difference. Thank you guys for your time and taking care of my baby Red Ruby.Services: Tires, Tire rotations, Wheel alignment, Oil changeServices: Tires, Tire rotations, Wheel alignment, Oil change

  marianne vicente
4 months ago
My experience was great. The staff communicated with me at all times. overall I m extremely satisfied and looking forward to come for service when needed.Services: Vehicle Inspection, Oil changeServices: Vehicle Inspection, Oil change

  Jennifer Sacks
9 months ago
Customer service was great!! I went in to get a new key fob and I was initially charged $290 until I spoke up and said that s not what I was quoted in the phone so they changed it to $253. So just a little mix up I guess.

  Tracy Holmes
2 months ago
Never have a problem here. Excellent customer service and staff

  Carolyn Moses
a month ago
Always GREAT SERVICE, FRIENDLY, AND PROFESSIONAL, DON'T MIND ANSWERING QUESTIONS