Cottman Transmission and Total Auto Care

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Nicole and Anthony Skwirut
2 months ago
My car transmission failed on a Friday night while traveling through Lancaster. Found them via a Google search and left it there. My son who lives in Lancaster dropped the keys off Monday morning. The diagnosis was done that morning and I received a phone call with the issue and my solutions. New transmission was ordered and installed within a week after they estimated two weeks. The owner call to let me know it was done and when I asked to pick it up Saturday because we live near Philly he made the time to meet us there on his day off! He also kept my car inside during the snow! Excellent customer service! I wish they were closer to me, I d have all my repairs done there. I highly recommend!!

  Micheal Conner
4 months ago
My experience at cottman transmission was wonder. The owner is very helpful and informative. I was very satisfied with his free service. Thx for everything

  Tan'ya Wilson
a year ago
It is very hard to find a trustworthy mechanic.After my truck being held at a mechanic for 6mo and then not doing any work to it and driving it without my consent, I felt like I would never get my car back on the roadThen I found Cottman's (Scott) was so nice and helpful he was in constant communication with me and let me know when my truck would be finished. They are very trustworthy and I will take any vehicle to them or recommend anyone to them!

  Miosoti Orantes
4 months ago
Very Honest and kind people work here I would recommend for any work needed!! They won me over!!

  Karen Plett
2 years ago
What a refreshing experience it was to deal with the owner Scott. He was so helpful in diagnosing the problem and was more than willing to take multiple questions and phone calls. Always professional and gracious. In the end, it wasn t a fix he could do at his shop and he didn t charge anything at all for the diagnostic. We are not from the area and didn t know where to take our car. Glad we went here! It was such a pleasure to deal with an honest and knowledgeable person.Service: Transmission

  David Snively
2 years ago
Scott was recommended to me by 2 other repair shops.I called Cottman and he said to come in for a free diagnosis. Great!He spent about 30 talking to and diagnosed my error codes. He said he recommended I call another shop that could replace the sensors.I would use him 1,000 times. A great businessmanServices: Transmission, Auto engine diagnostic

  Doug Condran
2 years ago
I called Cottman when I had a concern with my transmission and I m glad I did. Scott was able to look at my car right away and he determined there was not an issue with the transmission. He provided several tips on what to check if I was still concerned and he did not charge for the diagnostic. Highly recommend!Services: Transmission, Auto engine diagnosticServices: Transmission, Auto engine diagnostic

  Todd E
10 months ago
Scott was really helpful and gave me a free diagnosis determining that my issue was not with the transmission. I would definitely recommend them if you think you are having transmission issues.

  Madeline Rivera
10 months ago
He was very kind and helpful. I appreciated everything he did for me. Thanks Scott you're a great person.

  Luka Sonado
3 years ago
Scott was the main contact at the garage. I was referred by my main garage to get transmission work done but the problem ended up not being transmission but the hub bearing. The experience working with Cottman was awful. Scott continually misquoted me and overcharged me from the initial quote. I showed up then to pick my car up and he did not have half of the work done that he told me that he would do. He kept my car for an entire week and weekend which put me out of work because I use my car for my job. Confronted him about my concerns and the fact that he overcharged us and he did not do anything about it. I will not be bringing my car back to Cottman and will never recommend people to work with them.

  Dorden Bivings
3 years ago
Quality. Scott is the kind of business owner you WANT to do business with. Always courteous, professional, fair and thorough. Mechanics are knowledgeable and actually care. Nobody wants to deal with transmission issues, but if this something you have to endure I would highly recommend this destination for your transmission solutions.

  Nick Cooney
2 years ago
Nicest auto mechanic ever. Very personal touch, actually cared about the vehicle. Gave me his cell phone number and sent me a text with a rundown of what he found. The issue my car had ended up not being a transmission issue and he even offered to drive the car to another shop for me that specialized in the issue my car was having (sensor issue). Really fantastic, highly recommend.Service: Auto engine diagnostic

  David Rothstein
2 months ago
Very helpful, knowledgeable, and reasonable pricing!

  Deepak Saran
6 years ago
This place is AMAZING! Scott will treat you with respect and will go over and beyond to get you back on the road as quickly as possible.I had trouble with my car's transmission when I was visiting Lancaster and was stuck in the middle of nowhere but Cottman Lancaster took very good care of me and helped me out in every possible way.This place is all about fixing problems and not just another money making business.The situation I was in, they could have easily made a huge bill but they did not, instead they genuinely helped me fix my problem.I would recommend this place to anyone who is in need of auto/transmission services

  Emily Harding
3 years ago
I highly recommend Cottman's for transmission repairs/service. I had a transmission leak that led to my car not working. I filled it with non-Honda brand fluid, that my manual said would have to get flushed out. I called about 7 car shops until I came across Cottman's...Scott was the first genuinely helpful person I came across. He was able to get my car in right away, diagnose the problem (for free!), and fixed the leak. Everything was handled in a professional and timely manner, and the cost was Very reasonable...Scott even checked around first to make sure it was absolutely necessary to replace the radiator, or just the cooling lines between the transmission and radiator, so that he could possibly save me from having to pay so much. Also, he saved me from having to flush out the fluid I had just put in because he said older cars aren't as picky on the fluid...without his knowledge I would've paid someone over $100 to flush it out, which turns out is not even necessary! On a separate occasion, I was concerned about a noise my car was making and he checked it the next day, totally free of charge! I highly recommend Cottman's...very genuine, helpful, and you don't get ripped off at all.Services: Transmission, Auto engine diagnostic

  nancy wilkinson
a year ago
Stopped in without an appt, but only a 10 min wait & they checked out my 2010 Honda, explained the scan, took for a test drive...all done in about 20.min & no charge. Very pleased

  Jane
2 years ago
There was an issue with my car making it difficult to diagnose and the people at cottmam came through with flying colors it was very stressful due to defective parts purchased from a local auto part store but they coordinated the repair and worked it out with the parts seller keeping me informed from start to finish providing realistic time frames not empty promises. Their prices are fair and I can confidently say they are trustworthy and make every effort to give the best service and that's not typically the case in the auto repair business and that's exactly why I highly recommend them to anyone looking for transmission repair. I can't speak for every location but on ross st in Lancaster cottman deserves a well earned 5 star rating!Service: Transmission

  Ivan Huertas
11 months ago
The owner was upfront told me exactly what the issues were before putting in the work. My truck I'd running great with no issues.

  Chris Palermo
5 years ago
The team at Cottman exceeds expectations each time. They are one of the fairest and most competent shops in Lancaster. We had an issue where my daughter's car was having issues while at college in Philly. The local shop in Philly told her she needed a new transmission for $2500. We spoke with Cottman and they wanted to see the car since they had worked on it recently and did not believe a new transmission was needed... THEY WERE RIGHT... they saved us almost $2000!!! Will use Cottman for years to come.

  Michael Thomas
7 years ago
Good and quick service, everywhere else would take a week or more to fix, only a day and half for a new clutch kit and flywheel. Shaun was very helpful and explained everything that was done and even fixed lug nuts on tire. Nice place would use them again.

  Edwin Manny Ortiz
3 years ago
Amazing consultation! Appreciate the honesty that I always receive here at Cottman. Very professional and they really make you feel like they have your best interests in mind.

  Tina Martin
7 years ago
Quality service. Honest and very patient as I took time to decide if we should go ahead with repairs to our 2001 escape. Scotty from the Ross St. location was incredibly helpful in making the right decision. I would definitely recommend them.

  Lauren Hess
6 years ago
I have been having trouble with my car lately so I do what any normal person would and I went and had it looked at. They proceeded to tell me my transmission was fine. So the problem continued and now it's getting worse. Well I checked my transmission fluid tonight and DIDN'T EVEN GET A READING ON THE DIP STICK! Literally NOTHING! Bone freaking dry! Isn't that there job? To check cars out and find out what's going on with them. 4.3 stars my ass! No one go there I question if the even know what there talking about.Thanks #Cottmantransmitionandtotalautocare your doing such a great job!

  Brad Sweimler
3 years ago
Cottman inspected my truck that was having (i assumed) transmission issues. It turns out that there was a faulty sensor. They drove my vehicle to a local garage for me, where the service could be performed with no cost. Truely quality people and service.

  Angel M Padilla
11 months ago
I take it my Car To check my transmission problem n the Mechanic was Really good nice n professional educated knowledge about the Problem on my Envoy gmc

  Michael McNaughton
7 years ago
Quality service, job was done quickly on our work truck during the height of HVAC season. Courteous and professional staff. Pricing was the best around! Highly recommended.

  Justa Guy (JNV)
6 years ago
Cottman Transmission did an amazing job replacing our bad transmission. They were roughly half the price of the transmission chain we took it to originally, they were 100% straight forward, and genuinely seem to care about their quality of work which can be hard to find.

  Mo Gcee
8 years ago
Always behind schedules, false promises and they don't care if the car fixed or not. I wish there is 5 stars below to rate them. Thanks Scott for losing the business.

  Brianna Medeiros
3 years ago
Scotty was amazing! He kept me up to date with my repair and was fast and reliable. I would definitely go back to him!Service: TransmissionService: Transmission

  Kenneth Trimble
10 months ago
It took a while but did a good job, and had the best price.