Accurate Total Car Care
4.7 (169)
1810 Columbia Ave, Lancaster, PA 17603
(717) 393-7516
accuratetotalcarcare.net
Claimed
Accessibility
- Wheelchair accessible entrance
Introduction
Accurate Total Car Care is a well-established auto repair shop located in Lancaster, PA, offering a range of services including oil changes, tire services, general repairs & maintenance, vehicle inspections, and more. With a focus on accessibility, the shop provides amenities like wheelchair accessible facilities, appointments are recommended for planning, and accepts debit cards for payment convenience. The shop operates on a weekly schedule with varying opening hours.
Services offered: Tires, General repairs & maintenance, Vehicle inspection, Oil change.
Accurate Total Car Care Reviews Summary
Pros
- The staff at Accurate Total Car Care are detailed, knowledgeable, and provide excellent customer service.
- Customers appreciate the quick and efficient service, often accommodating walk-ins for urgent repairs.
- The shop is known for its honesty, fair pricing, and transparency in dealing with customers, building trust and loyalty.
Cons
- Some customers experienced difficulties in communication and responsiveness, particularly with phone inquiries and updates.
- There were instances where repairs were not completed to the customer's satisfaction, leading to frustration and inconvenience.
Suggestions
Improving communication channels and responsiveness to customer inquiries, as well as ensuring thorough completion of repairs to avoid any oversights.
Positive Words
trustworthy, efficient, friendly, knowledgeable, honest, transparent, quick, fair pricing, excellent service
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Adam Naddelman
5 months ago
Accurate Total Car Care were absolutely incredible. My son got a flat last night but was able to get home after the tire was changed. I emailed Accurate at 9:00 pm asking for a service appt for as soon as possible to either fix the tire or replace it. They emailed me back later that night, got him in first thing this morning, replaced the tire, and couldn't have been any more helpful. Exactly what you want when things like this come up! They were awesome. Highly recommend! Thanks for such a great service experience!Service: Tires
Chris Shigley
2 months ago
I ve visited Accurate Total Care twice in the past two months with a low tire in each case. They fit me in and fixed both tires within an hour without an appointment each time. Highly recommended and fantastic service!
Toveah Mirot
2 months ago
New location 1810 Columbia Ave used to be Harrisburg Ave Lancaster PA. I was struggling with serious health issues, came in with jumbled registration proof and insurance paperwork Front desk person took over and was able to verify everything and do State Inspection in less than expected 45 minutes. Paid basic fees only, got my stickers. and previously they found I needed a headlamp when had come in for tire light warning on the dash, tire not needed. They are just fabulous, fair, trustworthy. I will get my oil changed in Summer...no rush!
Lynsey Washington
a week ago
There's not enough great things to say about the Accurate team! I am so lucky to have found someone I can trust.
Ed Pasternak
6 months ago
I've been coming here about 5 or 6 years and I take all my cars to this business (my wife and in-laws do too). I can honestly say the staff are very detailed and knowledgeable when it comes to car maintenance. I recently had a concern with my vehicle after a small radiator job and the guys and gals at Accurate Auto looked at it free of charge. Vehicles are running great and can't be more happier!
jack M
3 months ago
Even with the literal months they failed to figure out what was wrong with my car(took the next mechanic 3 working days to find the problem). My biggest issue was the the failure to answer the phone. I called no less 10 times a day trying to get an update on my car for about 3 weeks with not a single call answered(along with multiple requests for a call back asked for). Avoid this business at all costs.
Jeff Rutherford
4 years ago
I had my f350 towed here because of a soft break issue. I called them and had it towed on Monday because they said they could get to it on Tuesday. Every other place I called said they couldn't get to it until Wednesday. They ultimately didn't get to it until Thursday and it was done on Friday! When I picked the truck up there were connectors for something on the floorboard of the driver side the under dash panel was still removed and not replaced. When I called them about it and they didn't seem to care they just told me to pop back in. They didn't ask if I would come back in to replace said they didn't apologize for not being replaced they just wear like you do it and put it back. The repairs cost me almost $700 and they couldn't take the time to put everything back into place. Yes they did the work, Yes it was fixed but the way that they did the work by not putting everything back together especially after spending almost $700 was very frustrating, and their lack of caring about them not doing it a professional job Flatout made me angry. This is the first time I have ever given it a less than three star rating, and they very much deserve a less than three star rating.
Jacob Martin
10 months ago
Used twice now and both times they have been quick and thorough. This second time I needed a new master cylinder for my brakes and they were able to schedule next day and resolve the issue. Much appreciated!
Linna McNaughton
8 months ago
I couldn t recommend a better place to get your car serviced. I had multiple questions about my car and he was very open to answering them without judgement. Quick service and affordable, this place is awesome! Definitely coming here again and recommending it to anyone looking for any car service!Services: Tires, General repairs & maintenance, Vehicle Inspection, Oil changeServices: Tires, General repairs & maintenance, Vehicle Inspection, Oil change
Harjot Singh Pooni
4 months ago
Got my car inspection from them. Very professional and great people.
Gee
5 months ago
Owner and son great people , first time there today and they treated me like I was family will definitely be back .Service: General repairs & maintenanceService: General repairs & maintenance
Francois Emmanuel COURTOIS
a year ago
Never thought such a place exist. The technicians are up to date with all types of vehicles, staff easy to get along with, Denny is the knowledgeable multitasking man always available to see and discuss your needs. Service is fast. You don't suffer for service with them. Congrats guys, no other place will have my vehicle and my money than your Enterprise.
Braden Roemer
a year ago
My go-to. I do everything I can myself in regards to maintenance and repairs on cars, but even if I just have a question, Joe has always been more than happy to share with me when I'm chatting with him and dropping my car off for inspection. Not only that, but I found Accurate after Meineke tried to screw me over. My inspection led to "you need $1,600+ of work done to pass." Joe told me to send him the inspection pictures and documents that Meineke gave me and said, "Bring it over and it'll pass. I don't know why they're telling you that it's failing." We chatted after and he explained the control arm bushings were BEGINNING to develop cracks, while I was told they were cracked and unpassable. I have a growing relationship with Joe at Accurate and everyone I have spoken to there is honest, caring, and transparent with kindness. Amazing people, amazing work, amazing pricing. They take care of you. I promise, you can't be disappointed on their end here.
Mary Beck
2 years ago
Absolutely amazing job! I took my car there due to a failed emissions test in order to get my car inspected. Needed some repairs in order to pass state inspection. Finally the check engine light and tire pressure and breaks are fixed. They did a outstanding job and will definitely keep my business from now on.Services: General repairs & maintenance, Auto engine diagnostic, Brake service & repairServices: General repairs & maintenance, Auto engine diagnostic, Brake service & repair
David Kopp
8 months ago
Had a small problem with my car they were very friendly and helpful people! Quick and easy visit!
Ooh La Lashes
4 years ago
My car needed inspection and Denny and his team fit me in last minute and inspected my car thoroughly. The team was courteous, professional, honest, and very efficient. I would highly recommend Accurate Total Car Care to anyone who wants an honest assessment and excellent care of their vehicle.
alex sanchez
6 months ago
They truly live up to their name. Accurate. Service, hospitality, 2nd to none. Thank you Accurate.
Paola Gonzalez Sierra
5 years ago
I worked with Denni and with Chris, they both took amazing care of my mom and I. I compared and shopped around, they provided not only the best price for the work and the parts, but also exhibited exceptional customer service. Extremely pleased, highly recommend, and we found our new mechanic. Thanks for all your help and attention guys! See you soon.
Kayla Conyers
5 years ago
I have taken my car here twice, and both times they have fixed my repairs quickly and efficiently. They provide great customer service and when they call you with the cost of repairs it includes labor. The prices are fair! I am extremely pleased! I recommend Accurate Total Car Care!
Ethan Jones
3 years ago
Honest and fair shop. Been taking my vehicles here for the last five or six years. No frills, no fraud. Another shop I went to in my neighborhood insisted I needed $2000k in work... Accurate looked at my car over and confirmed the other shop was full of it. This is the sort of shop that's great if you already know your way around a car, but don't have time for DIY maintenance.
Florence von Pelet
7 years ago
I recently had some car woes with my Audi. Denny and team had my car fixed, inspected and ready to roll within a few short days with daily updates. Great customer service and prices! Highly recommend these guys. Thanks again!
John Batchelder
2 years ago
I wanted to say what a great repair shop Accurate Total Care is. Last summer they installed a new radiator in my daughter s 07 Toyota Camry so that she and I could drive it home to Sarasota Florida. A few weeks after we were home the radiator started leaking at the top of the manifold so I replaced it in Sarasota. The leak was due to a defective part and Joe gave me a complete refund of the work they had done. I do sincerely appreciate their honesty. John Batchelder
Justin Schaefer
2 years ago
You will not find a better mechanical shop in Lancaster County. Everyone who works there is honest and willing to go the extra mile to help you out. I was in a bad situation with a new truck of mine, and I dropped it off for repair and they even gave me a ride back home. Seriously can't say enough about these guys, I will never go anywhere else.Service: General repairs & maintenance
Shane Bixby
7 years ago
Accurate Total Car Care is an upstanding and great shop. They take care of your needs as a team, both quickly and accurately. The prices are fair and the service exceptional. If you are looking for the "local" mechanic whom you can trust and will not nickel and dime you, Denny & Joe are whom you've been looking for, as well as their employees. Don't expect a massage center ala Mercedes Benz of Lancaster... but do expect great friendly service that is reasonably priced and committed to 100% customer satisfaction. Contact me if you have questions but my family and friends trust them with their vehicles and the safety and reliability the vehicle is intended to provide.
Jennifer Turner
5 years ago
If you are searching for an honest repair shop, search no more. These guys are excellent! I dropped my car off for some repairs and inspection the other day in the morning and I had my baby back that same afternoon. They truly go above and beyond.
Amy
5 years ago
WOW!! This place was referred to me by a friend. It's a small office space but nice waiting room with a fire place, coffee and some juice in a mini fridge. I went for inspection & emissions. I called 4 other places before my friend told me about this. I am really amazed!! Friendly guys, they know their stuff when it comes to vehicles!! The price was fabulous! Can't beat it anywhere!! In 3 yrs this is the first time the dash engine light has gone off and stayed off longer than 3 days!! WAHOO!!!
cathleen forney
7 years ago
Denny was able to quickly schedule car for oil change and tire rotation before a trip. I appreciate the honest service, accurate guidance and competitive pricing. The pick up and drop off service is the best!
Tim Brown
5 years ago
Honest, reliable, exceptional service. I met Denny at his previous place of employment and gladly followed him to Accurate. Best shop around. I highly recommend Denny, Joe and the folks at Accurate.
Anthony
2 years ago
I scheduled and appointment over the phone and when I arrived they started changing the oil right away! Imagine that. It took about 20 minutes and I was out of there. Service was friendly. Will definitely recommend.
Peter F
5 years ago
Exceptional service. I stopped in one morning unannounced with a bad brake issue. They took care of my car that same day (staying a little later than posted hours to get it done) and I was pleasantly surprised by the final price. Great garage.