Riverview Chevrolet GMC

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Chad
2 months ago
I scheduled an appointment for a safety recall more than a week ahead of the service date. I took the day off work, sat in the waiting room for 30 minutes then was told the part was not in stock. In fact, the part was never ordered. This is total incompetence by your service department. Doesn t anyone check the schedule to see which parts are needed for upcoming appointments? This was an inconvenience and a waste of my time. Now I have to go back after the part arrives. You really need to do an evaluation of your service department.

  Michael Kovachik
3 months ago
Dave Brown was an excellent salesman to work with. He understood my needs and did not try to talk me into something I didn't want. I had a very specific request for the vehicle I was looking for and he was able to find me an exact match at another local dealership and obtain a dealer trade. I was very happy with the deal and treatment I received from Dave and the Riverview team.

  Steven Beondy
3 weeks ago
Kelly Rush my service consultant was fantastic in providing me information on tires purchased for my Chevy Silverado, and doing the leg work for my rebate for the tires! Thank you so very much. Kelly Rush and Riverview I highly recommend!

  Jeanne Shields
5 days ago
Ordered 2024 Colorado Trail Boss from Riverview in Irwin. Got the truck on April 5th. Had 5 miles on it. April 13th, after driving 93 miles, transmission blew up. Can't get a new replacement truck. Can't get a refund. Soon, they will tear this new truck apart to replace entire transmission system. Now my new 2024 Trail Boss is just another 'rebuilt' POS.

  JoAnn S
4 months ago
I've purchased many vehicles through the years; however, my experience with Riverview, generally, and Christal Perich, specifically, was one of the most enjoyable. I detailed my financial parameters as well as vehicle option requirements to Christal and from there it was on auto pilot. Christal was extremely impressive in her knowledge of multiple makes and models as well as her awareness of their inventory. Her patience with me was EXTRAORDINARY - she was laser focused on matching a vehicle to my objectives and she repeatedly ran the numbers on multiple vehicles and presented me with print outs for consideration and comparison. Never once was she impatient; never once did she exert pressure; rather, she was always consistently calm and kind. After many, many hours I finally made a decision and Christal kicked into high gear to make sure that everything went smoothly. From our first interaction, through the selection and purchasing process, to sitting with me in the car explaining EVERY option before I drove home, to say Christal went above and beyond would be a gross understatement. It was my choice to visit Riverview; it was by chance that I had the good fortune to work with Christal - I highly recommend both. THANK YOU, Christal !

  Crystal Czina
7 months ago
I recently purchased a 2024 Encore GX Avenir from Riverview and I absolutely love it!!! This is the second vehicle from this dealership and I couldn't be happier with the experience both times. A big thank you to Ed Short and Christal Perich for going above and beyond to make this happen for me. They really listened to what I wanted and it made all the difference. Holly in finance was so easy to deal with and made all the paperwork hassle free. If you are looking for your next vehicle then look no further.

  mike baacke
a month ago
Terrible service dept. Truck was there for 5 weeks, nick the service employee was Terrible i called weekly to get updates because he did not know how to communicate. Picked up truck. Not fixed, saud parts were behind. Took 5 months to get parts , nick quit, head of department [dave] says . Your parts are no longer covered under warranty!! . This place is a joke , avoid if possible

  Tom
a month ago
Went in to get a safety inspection, exempt emissions sticker and to install 2 tpms sensors that I supplied installed. Was given a price of approx $190 to simply install the 2 sensors that I supplied. I stated that I had sensors installed here previously for $30 each. was told that I was previously charged incorrectly . I asked what it cost to change a tire and install valve stem. Was told that was approx $25. I asked to explain what the difference was between that and changing a tpms. Was told that programming was required. I'm old but not stupid. I've re-homed tpms sensor myself and know it is a process that takes only a couple minutes to do all 4 tires. I told them to not install them then. In the meantime I called another local Chevrolet dealer and was quoted $58 total to install both sensors. Quite a difference from the $190 quoted price but very similar to the $30 each I was previously charged. I then spoke with the service manager and explained this whole situation. He agreed to use the $30 each price so as to not lose me as a customer which I had been faithfully for the past 8 years since I purchased my 2015 Cruze there in 2016 as a CPO vehicle. Also when checking out they had to credit me my $30.93 in Chevrolet reward dollars to my debit card as they "forgot" to apply them. Then when checking my inspection stickers, I discovered that they performed a full emission inspection instead of an exempt emission sticker as I had put on only approx 4000 miles in the past year meaning my emissions inspection would be exempt. The difference in cost was $16.04 which they had to refund to my debit card. Not a good experience there today.

  Aki Durham
4 months ago
I've written a bad review for the service department here in the past. I have not been back since. I called to speak with the person and who responded to my last review (Dave McGrogan) by requesting that I give him a call to discuss it. I left him a message that he did not return. No surprise there. I'm writing another review to say that I am suspicious that recent issues with my car are a result of their techs/mechanics. I am currently in the process of replacing the radio and GPS component in a 2017 vehicle that had less than 80k miles on it when it went out. This is after having numerous electrical issues with my vehicle that they previously mishandled and over charged me for. Sorry, but I can't help but think you may have been the reason this part failed. Also, I replaced my brakes there about 18 months ago and they are beginning to squeak again. Feels a little too soon for them to have deteriorated that much, but since I actually had to return to your shop THREE times within a week or two after you supposedly put on new brakes in order for the squeakiness to stop, then maybe I shouldn't be surprised. If you really want to speak to me regarding my concerns, take the time to look me up in your system and call me yourselves. I won't be holding my breathe waiting for that.

  Gloria Gralewski
5 months ago
From the moment I pulled in the service area I was kept well informed. My service person Kelly, went over each of my concerns and as soon as the service techs went over the car, she came and explained all my options. Easy process from start to finish.

  Amanda Barto
3 months ago
on 10/22/2023 I purchased this vehicle from them, before I even purchased it they tried to get me pay more for the rear differential that needed fixed which we already knew and discussed and agreed on a price before this was done. They called and said because they could not find the part they needed at the cost they thought and the one the found was a used oneI told them I would not pay another $1000 to meet them half way for this, I agreed on a price and I was not going to pay anymore for this.They did agree to sell me the car for the agreed upon price (after I told them I will just leave the car their and give them a bad review) once it was fixed, they also agreed to give me the record of the work that was done to the vehicle.So, I went ahead with the purchase when in the office I made sure to remind them of the printout of the repairs done was to be given to me, I was told they will copy them and when they brough them out they instead on sticking them in my paperwork envelope themselves. I let them being a trusting person, when I got home and went to look at it a day later or so I noticed I did not have all the pages and they left out the pages of the repairs done and only gave the pages for the general oil change, fluid fill, inspection ect normal things that would be done to a car before it is sold. I sent them text regarding this and did get the paperwork.Now I am dealing with a bad transmission that started the week of Christmas, the car did not even make it 2 months before the transmission went out on it, I did not call them at this point because I do not trust them or the work they do, I have filed a complaint directly to GMC.I am obviously dissatisfied with this as the car only has 58,000K miles on it and the transmission is bad and it is going to cost me $3,800- $4,200 to have it repaired. I do not recommend this dealer at all they are very shady and do not care about their customers.

  Antoinette Lucas
3 months ago
I was impressed with the uveye vehicle scan that the dealership used to check my car for any problems that may not be available to the naked eye. The technician informed me that I needed to have a valve cover gasket replaced before my car would pass inspection. I feel that by having the latest technology to diagnose issues is a game changer and this technology lets me know that the service technician is not just saying I need repairs when in fact I do not.

  Ernie Throckmorton
2 weeks ago
Less painful than past experiences with buying cars at other dealerships. Our salesman and financial guys were very proactive in getting us a deal we were happy with

  Marilyn Bevington
5 months ago
Great service at a great price. I can t believe I m saying that about a dealership, but ever since Riverview took over they ve gotten so much better. No more overcharging or selling something you don t need. Just honest advice and service.

  Renton Fire Chief
a month ago
Came in to have my truck flashed for an aftermarket camera. Two other dealers couldn t do it. Riverview listened and got it done. Great work!!

  Connie leech
a month ago
I was very dissatisfied with my experience this time. They told me I needed brakes rotor and a new axle so I took it to someone I rely on and take my other cars to and he said I did not need either and my car passed inspection with flying colors. I will not be brining my car back here at all.

  Brian Lander
a year ago
All around a great buying experience, when I contacted Riverview chevy by email I was quickly responded to by Dayna and explained my situation and what I was looking for, she said come in and see me and you won t be disappointed, and as Leary as I was with that statement from a salesperson, I made the hour drive, and I definitely wasn t disappointed! From the test drive to the financing and management they bent over backwards to accommodate me and my requests and my family the day we picked up our new Silverado! Riverview wasoutstanding and top notch! Dayna was by far extremely knowledgeable and the best salesperson I ve ever dealt with buying a vehicle!

  Sandra Green (Sandy)
a year ago
ABSOLUTELY LOVE my new fully loaded 2023 GMC Acadia. Jarod and his team did it again, they always make purchasing a new vehicle quick, easy and painless.

  david andrascik
a month ago
Everyone was very professional and nice and the work on my truck was done excellent I have no complaints and I will be back for further service

  Seth Lewis
3 months ago
rs for the trade in just flat out said he couldn t help us with either buying or leasing and said no car dealership would help us buying a car said we could travel all along 30 but realistically no one will touch us except maybe. Small mom and pop auto dealer with vehicles under 10 grand well realistically this jackass was wrong went to Kia got a estimate for a trade in for 14,500 and we kept shopping and we re gonna think it over Atleast Kia gave us a offer and would work with us and gave us estimated payments, we went to have lunch, and decided to try jeep and what do you know, they offered to work with us, they gave us the best trade in and financed us but hey we are untouchable but yeah i would avoid this place check out century three Chevrolet much nicer employees check out dodge, check out anyone else but these clowns oh what also sucked is this sales person was more concerned with talking to his wife on the phone when i was test driving and trying to ask questions oh well

  Travis Johnson
11 months ago
Super easy, pulled in and checked in for an oil change, had a cup of coffee in the lounge and by the time I was done, the car was done. Nick was spot on in making sure everything went smooth.

  Chrissy Matesic
a month ago
TERRIBLE SERVICE Had to wait 5 months to get my vehicle fixed just for it to break down 3 weeks later.ONCE AGAINI had my car back for 3 weeks for it to break down again for the same problem and all just give me the run around, after an hour of being open they don't answer the phones I left messages and still no response TERRIBLE BUSINESS!!!!!!!!!!

  ROMONA ANTHONY
a month ago
After 3 failed attempt to clear the issue with my engine light, YOU DID IT!!!!!!! I am ever so grateful. Now I can be inspected and legal and not looking over my shoulder. YOU GUYS ROCK!!!!!!

  Charles Kerns
5 months ago
I'd like to thank everyone at Riverview Chevrolet. They were the most friendly, helpful and knowledgeable staff that I have had the pleasure of dealing with. From the sales team to everyone in the service department. I couldn't be more happy with the purchase of my 2024 Chevy Trax LT. They understand regular hard working people because they are all hard working people. Thank you all

  Kimberly Suber
2 months ago
If I could give a 0 star I would PLEASE PLEASE DO NOT GO TO THIS DEALERSHIP FOR BRAKE work they put FAULTY brakes on my Suv my brakes were GRINDING SQUEALING a week after they put them on I have been dealing with this Dealership since December 2023 about my brakes finally I had had enough went to another Dealership they told me this brakes are really LOUD SQUEALINGand GRINDING they put new brake pads on and I have not had any problems

  Holly Nabors
a month ago
Tom did my oil change, tire rotation and inspection of my vehicle. He always takes great care of me and my vehicles! Thanks Tom!!!!!

  Joanne Nicoletti
3 weeks ago
Always helpful and excellent service. I always feel secure having my car serviced at your facility.

  James Nad
2 months ago
Everyone was very nice and helpful I went in for a problem and they fit me right in and the amount of time they told me it was gonna take was spot on

  Mason Lewis
2 weeks ago
was quoted a price and upon picking up my truck the price jumped 250.00 more , so typical bait and switchi can really see why the USA is in such terrible shape so much deceit and dishonesty make my stomach upset

  Tom Robosky
5 months ago
Got me in very quickly and service advisor Tom was very helpful! Even after waiting for my parts, I was able to get finished up in time to get my kids!