Firestone Complete Auto Care

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Tom Martin
3 months ago
THE Greatest AUTOMOTIVE RETAIL EXPERIENCE we've had in 2 Decades + The Management Staff & Installers are BY FAR the Best ! Head n Shoulders over the C HARPER HONDA Dealership in Rostraver ... .... All your Staff!!!Kudos to Keith for opening the Door to be satisfied Repeat customers.

  Joanne Crosby
a week ago
The customer service I received from the woman at the desk was above and beyond what it s been in years! She was very friendly, knowledgeable and considerate of my personal time and situation.

  Chris Overton
4 months ago
This location is severely understaffed. I had to come back the next day to get the repairs found during my inspection completed. I live an hour away so I wasted a good amount of gas and time coming back the next day. When I came back the next day I had to wait another 3 hours before the repairs could be completed. I was not offered any kind of discount or anything even though I had to come back the next day due to 4 of their 6 scheduled technicians calling off. Also there was a constant beeping in the lobby area due to a tripped alarm that was "being fixed." I was also forced to move my appointment back 2 days due to their lack of inspectors. Not a good experience.

  Haleigh Halstead
a month ago
The professionals that work here are a joke. I have never been spoken to in such a condescending, disrespectful way as I was here. I brought my car in for an inspection and left with more problems than I drove in with, and Firestone refuses to take any responsibility for the damage they caused. Don t come here unless you want to be blamed for their mistakes and spoken to with complete disrespect.

  Raymond Benninghoff
a month ago
I went to the Greensburg facility 2 weeks ago for an inspection and emissions. My tires according to PA State Law which states ( no less than 3/32 on the front no recaps, no less than 2/32 rear) According to the PA State law I was legal and should have passed State inspection! They said that their Mechanic was State certified and can fail any vehicle that he wants too, even though I iterated that to them! I asked if I brought 4 new tires in would they mount them and put my sticker on the CRV. They said yes. After bringing in the CRV with the tires they refused to mount the tires stating to me that it s a Feral Mandate and illegal to mount tires 5 years old even though they are in new condition! I Googled it and found out that there is no Federal Mandate stating that! They lied!!!They just Want to sell tires praying on individuals who don t know any better!!Beware people Beware!!!!!

  Lucas Dos
6 months ago
Great service. Bought two sets of tires. Great communication on the phone and everything done on time. They made sure I got all available discounts. Highly recommended.

  David
6 months ago
They are very slow, no communication within the staff, and act like it is not their problem. Even if u have the appointment, expect to wait at least 1-2hrs or more. If they have to order very simple part, expect to wait at least 2 weeks. They won't care if u don't push them

  Donald Fetter
10 months ago
I scheduled an appointment at 8am for an alignment and 2 tires to be put on front of car. The car was dropped off at 730 am and I was told I would be called when it was ready. After not getting a call I stopped in at 1130 am to see what was going on and my car was never brought in the garage. I was told somebody else's order was put on top of mine and mine was forgotten about. Now I have a car that still needs aligned and tires put on because I didn't have all day to wait for it to be done. I was never offered a solution, I was told I can wait longer or take my car. The guy I talked to didn't even care that my car was pushed aside and never worked on. This is the worst I've ever been treated at a car service center

  Anthony David
2 days ago
Tre was awesome. Always a smooth transaction

  Richard Dannov
a year ago
Do not come here for an inspection unless your car is 100% factory stock without so much as a scratch in the paint. They will refuse to inspect any modified (although safe and legal) vehicle and will not utilize common sense in their judgement. They will decline an inspection sticker for things that do not call for a denial in the official inspection manual.Do come here for good quality tires and alignments though. The lifetime alignment is a great deal. Just dont expect so much as a cotter pin from them if yours is missing though. Ask me how I know.Service: Wheel alignment

  Mandy W
9 months ago
Bring someone who knows cars with you. They will recommend all kinds of add ons that they find when they fix whatever you brought your car in for, even if it is just changing your tires. Even if it is a simple fix, they will tell you the parts need to be replaced. Take your car to someone you trust for a second opinion who will probably be able to offer you a cheaper solution that works just as well.

  RAGING GAMING
11 months ago
So I went in there for them to replace my turn signal bulb in the back. Right after the job it still didn't work after I payed them 36 bucks for an easy five minute job. Turns out they replaced the wrong bulb entirely and I had to go back and get another turn signal bulb from them. They didn't even use bulb grease either which is important and prevents the bulb socket from melting. In the end I did the job myself at home. They need to know what their doing way better when they want to charge 150$ an hour labor and diagnostics. They will never touch my car ever again

  Srdjan Savic
10 months ago
I recently had the unfortunate experience of getting my brakes changed at Firestone Complete Auto Care in Greensburg, PA, and I must say that it was an absolute nightmare. After just three years of having a complete front brake system replacement, I was shocked to find out that I needed to change front disks again. How could the front disc brake rotors be damaged after driving a little over 12,000 miles per year? The car was shaking violently during braking, which is highly concerning.To make matters worse, the rear brakes, which were replaced only two years ago, also required new brake rotors. When I asked the technicians how this could be possible, they had no explanation for me other than stating that I needed to fix it for the car inspection. This lack of professionalism and accountability towards customers is highly disappointing.I find myself questioning the quality and condition of the parts used during the installation. Were they original or did Firestone opt for cheaper alternatives? It is frustrating that they do not accept any blame for potentially installing subpar parts that failed so quickly.Furthermore, I specifically mentioned that my handbrake didn't work at all, despite minimal usage, when I brought my car in for the installation. To my dismay, after the work was completed, the handbrake remained unchanged and was still incapable of holding the car on a hill. This lack of attention to detail is simply unacceptable.Adding insult to injury, my appointment was scheduled for 7 am, but the entire process dragged on until 4 pm. The lack of amenities at the service center, such as a coffee or water machine, was disappointing. The only option available was a vending machine, which hardly compensates for the extensive waiting time.All in all, I am extremely disappointed with the service I received at Firestone Complete Auto Care in Greensburg, PA. The repeated failures of the brakes, the unprofessional response to my inquiries, the lack of accountability, and the extensive wait time combined to create an incredibly negative experience. I will never be returning to Firestone and will actively discourage others from doing so as well.Service: Brake service & repair

  Wendy Watson
a month ago
Great staff. Explains the process and appointments are easily made

  Cobalt BaldEagle
a year ago
I have had the pleasure of working with this store many times. When I needed snow tires, Firestone was the only place able to get tires to fit my original vehicle. I went there many times to change out snow to summer tires, and each time the service was excellent. Recently I had to buy replacement tires on my current vehicle, and the service was superior as always. While they do walk in appoints, I would suggest you make an appointment either by phone or by the website. I highly recommend this store.

  Kailyn Sitter
a year ago
We experienced car troubles on our way home to see family for Christmas. Firestone was the only place open on Christmas Eve for us to drop off our car, and I'm so glad they were. Brandon was kind, patient, and knowledgeable. He helped get us checked in before they closed for the holiday and followed up with me when they were able to get to work on our car. We're so grateful to Brandon and his crew for helping to get us through a very stressful situation!

  Anthony Niyamuddin
2 years ago
Take my car here for service as they are one of the few locals places comfortable working on my Tesla. They are very courteous, prompt and professional. There is a nice waiting area if you need to stay there while you car is being serviced. It is also nice to have some stores within walking distance to kill some time if you have a long wait. I will continue to take my car here.

  Gary Josebeck
2 years ago
Always a nice experience. I got my state inspection and had 4 winter tires installed. Everything was finished by days end. My brake rotors were low, but not in fail territory. They didn't push me to change them, just recommended to consider it next time. I appreciate that.

  bryan Dilascio
6 years ago
Wish I started coming here sooner. Recently visited because it was the only place able to do a state inspection rather quickly. The staff was friendly and helpful in explaining a potential issue with my tires. Made recommendations on different services I could benefit from without being too pushy about it. Did sign up for the credit card/line of credit they offer for auto service costs and it has some good benefits. Will definitely keep coming back if each visit is as pleasant as the one I just had.

  Gene Stafford
a year ago
This is the worst place to get any work done. The guy that did my brakes I swear walked to his toolbox 500 times. I could of used a scissor jack and jack the truck up for each individual tire and changed the brakes and rotors in half the time they took. Been here 4.5 hours as of now and 1400.00 straight rip off.Service: Brake service & repairService: Brake service & repair

  Ed Halferty
6 months ago
Honest, reasonably priced. Had my state inspection/emissions done. Also an oil change.

  TheWultsch
10 months ago
Brought my car in a week ago to get new tires and an inspection. Couldn't get either because they had my car in the system as the wrong year so they had ordered the wrong tires, and they told me I needed new sway bar links. That's fine, older car. Brought it back a week later to get the tires. This time the technician found another $3,000 including telling me that the rear brake calipers were stuck so they would need to replace them. I guess they don't unfreeze caliper bolts anymore.

  Matt Himes
7 years ago
I had a very good experience at Firestone when I took my vehicle there for 4 tires. The guys that I dealt with were very personable and weren't trying to up sell everything under the sun, only things that probably should be done. For being there on a Sunday I was in the waiting room for a long time but these guys were slammed with work and there were only 2 mechanics and a guy working the desk but they somehow managed to keep the vehicles rolling in and out. They also seemed to try and get me out of there asap since I was waiting. The tires I bought were very reasonably priced and after this experience there I will be back.

  Michael John Granata
6 years ago
Would not help me. Would not even look at my carCame back for tires on 4/5/18 because of a flat. Good service this time.

  B W
7 years ago
I've never had a less than excellent experience with these guys. They're friendly, informative, and they don't try to sell you crap you don't need. They do great work, and I have yet to call and not get an appointment in less than 24 hours. The lifetime alignment deal is absolutely worth every cent and can be used at any freaking location! Family has always been involved with Goodyear growing up, but over the last 5 years, I've just experienced an I-don't-give-a-crap attitude with them and getting an appointment was always a struggle. Firestone blows them away. You won't be disappointed.

  Robin Leese
a year ago
Very nice people! Reasonable work and pricing. Brandon is absolutely wonderful! He's got a good group of people working with him! Will keep going back

  B
3 months ago
Awesome people awesome service! Fair pricing!

  Alyssa Fagaly
2 years ago
Nice and informative. No condescension which is unfortunately uncommon. They took me out to my car to show exactly what was up so I could make an informed decision. Shout out to Brandon who is the only person who's name I could remember. I hope you find some money on the ground soon.

  Mark Bartels
6 years ago
I have always had a great experience when going to this store. The sales reps and mechanics know what they're doing and are upfront and honest with you. I've bought tires here, had my car alignment checked and bought a new battery and it's all been done correctly and efficiently.

  Happy Cows
4 years ago
These folks are expedient in their work. They won't recommend anything to you unless it is something they feel will be helpful such as letting you know you're close to needing new tires. I recommend the lifetime alignment as well as signing up for emails because they sometimes will email coupons. They do more than just tire work.