Advance Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Robert Wozniak
2 weeks ago
I ordered a battery online for pickup at the Upper Darby store. When I got there they didn't have any in stock so they forwarded the order to the Folsom Store, 33 minutes away. The Counter Person at Upper Darby gave me a receipt and said to show it to the employee's at the Folsom store and they would give me the battery that I had already paid for. So when I get to the Folsom store and show them the receipt, the Counter Persons there tell me that the receipt is no good and that I need to go back to the UD store to straighten it out. Instead of offering to call the Upper Darby store and trying to solve the problem, they just gave me grief when i got frustrated because of their total lack of customer concern. I will avoid this store in the future as they exhibit poor customer service skills and bad attitude.

  Andrew Rumford
4 months ago
They will follow you around the store if your browse likenyour stealing socmake sure ya k now what ya want and where it is if ua don't wanna be harassed while your there.

  Thomas Thiboutot
5 months ago
Went to have a battery check and staff didn't seem to want to be there. Usually a better experience than this visit.

  peter schade
5 months ago
No one offered to mount the wipers I purchased, even though such was offered on a posted display behind the register, so I asked, and was ignored.

  Veheeo
8 months ago
Excellent ! Every time I come in they have what I am looking for and what is listed on the web pages. If I have ANY questions they offer excellent customer services! Thank You !!

  maria blohm
2 years ago
I received a tremendous amount of assistance at this store. Jamie and the rest of the staff facilitated my need for a new battery over the phone, along with on the spot hook up. Between this, and the effort to find the best deal, I can say EXCELLENT!! is the rating they deserve. Thank you.

  FrankieJ dwm_edc
a year ago
This is a pretty good location employees are fairly knowledgeable, and will help you out. Not the best parking lot if planning on picking up something and doing the work there

  Stew Stewart
4 years ago
Always HV what I need if not they will HV it the next day

  Paul Loveday
a month ago
Good selection of batteries.

  Kristen
7 years ago
Nice guys, helpful - but when they didn't have a breather hose I needed for my van, they offered to order it for me. Great! With a $6 delivery fee, to the store. NOT great. Why would I pay to have a part delivered to your store? I appreciated the air filter, but took the rest of my business down the street.Also, I've bought parts from another location in the past, and this Advance Auto would NOT accept my return, WITH A RECEIPT. A national chain that won't do that? Huh. Not a customer friendly policy.

  Sue Fenton
2 years ago
Well, I drove my son to the Folsom store because he was having car trouble and as he was waiting for someone to help him... a guy came up to him and asked him to put back what he had in his pockets!!!! Then proceeded on not helping him. How rude is that?! Unfortunately, I had to take him back a second time but I will not be a loyal customer here any longer.

  James Pitts
4 years ago
Place cant even replace a battery. I work 9-5 and was in a bind with a dead battery and store is down the street from me, I was there at 5:40pm the attendant said it was too dark outside to replace come back first thing in the morning we will handle it then. Arrived 7:45am after needing a jump to get there only to be told by a new attendant I'm the only one here I cannot help you, you'll need to go somewhere else. I advise to never going to this store.

  Nicholas Esposito
2 years ago
First off I shop at advance auto about at least 2 ,3 times a week.I live in N.East philly service is always great. But I was out that way in Ridley .So yesterday I bought a new 4 way lug wrench . Got home used it first it bent then completely snapped and broke in two .today was out that way again. Decide ed to try and get a new one or exchange it .when I put it up on counter a bearded salesman looked at me like I had 3 heads.I said it broke and would like another or whatever they could do.the salesman said" its bent and broken that shouldn't have happened." I said I know .and he said well there's nothing I can do.i had my receipt which he never asked for .so I will not be going back to th.at store EVER that specific one ..In Folsom .This is not against any other Advance Auto parts stores.

  Michele Clark
5 years ago
I cannot say enough about the knowledge that the employees displayed here I've been having trouble with my brake light for some time other some wasters getting into the tail the light fixture so my light keeps blowing I explain this to the associate behind the desk and he suggested I buy an additional lubricant that will help reduce the moisture thank you so much in the long run this is really going to save me a lot of money

  AC Actual
6 years ago
Friendly and helpful staff for the most part. Pretty clean and usually has the parts you'd expect a store front auto parts supplier to have. Their tool Rental or "Borrow" policy is the greatest.

  paul smith
7 years ago
Go to auto zone they rip you off and have no respect for their customers. Tried telling me my alternator was not bad when the test were ran. They tried to not refund me and when they finally did they were 40 dollars short. Your best move is to go to an auto zone

  J
5 years ago
Ordered 2 of the same rotors online for pick up. Received 2 different rotors in store pickup. I had my car taken apart when I found out one rotor was not fit for my vehicle. Had to borrow a car to go back to the store. They did not have the 2nd rotor I needed. I was sent to another store to pick up the rotor. After a 30 minute ride farther from home due to traffic, I finally received the correct rotor. This should have been a 1 hour task that took about 4 hours and $10 in gas. I ll be using Auto Zone from now on, never had an issue there. Advance auto lured me in with 20% off, then quickly lost a customer for life.

  Julie Heydeman
4 years ago
Quick and efficient! Purchased windshield wiper blades online. Picked them up on my lunch break and they replaced them as soon as I arrived. Great customer service.

  Annie Havey
5 years ago
Excellent service, friendly staff. They really know their stuff! GO THERE...They helped me put and saved me a ton of money with their diagnostic tool when my check engine light came on. It was ONLY low oil...I am a woman so who knows what a mechanic may have told me??? THANKS

  Frank Parson
2 years ago
The day after Veteran's Day, it was too much paperwork to give a veteran a Veteran's discount on a $200 item. They are NOT accommodating to customers. I'd hate to see if they had to actually do something.

  Robert Carrington
3 years ago
Hi my name Robert and gladly say Jamie was such great helpful and was great guy to work with to get my parts after dealing with autozone next advance auto store and personal prefer to work with Jamie the manager and highly recommend him over lot other peoples

  237
4 years ago
Stopped at AutoZone for a rear windshield wiper for my vehicle and for some reason, that was too hard for them to even look up.Walked in Advanced, guy looked up the part and found it. Walked back, rang me up and put it on the truck for me. Oh, I bought some oil too. 2 minutes.Guess I know where to go and where NOT to go.

  Ted Zarcone
6 years ago
Better then pep boys for sure. People very friendly and helpful. Person I spoke with went above and beyond and not the first time someone there has done that.

  KRISTOPHERROBIN
5 years ago
It's an auto parts store...nothing special but the guys there were very helpful and I had a good experience. Even pointed out items that were rip offs and recommend cheaper and better alternatives.

  amanda alwine
a year ago
I'm glad I purchased a battery with 3 year warranty, as the battery i was originally sold was faulty, only had it a week then it died, but went back and they replaced it for me

  Michael Parent
3 years ago
I love going to this store, the staff are helpful both on the phone and in the store. Inside the store they get you what you need fast with no hiccups.

  Brittany Burns
2 years ago
Good ppl the one I goto. Brian ur very helpful. That's where I go when I need a solution with a problem I may have and I always get a answer

  Ali
3 years ago
They always have the parts I need.Clean environment.Good customer service.

  Nancy Dorer
2 years ago
They are so helpful and friendly and they have ot of things there

  Matt Stoia
5 years ago
Better selection than Pep Boys with more knowledgeable staff. Charged a reasonable price for upgraded brake pads.