Faulkner Honda Of Doylestown Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Annie
2 months ago
Sebastian was the best service advisor that I could have asked for. He listened to what I was experiencing without any preconceived judgements. He explained everything very throughly and when he didn't know an answer, he wasn't afraid to ask. I have never experienced such a nice service advisor who was willing to help and he seemed like he was genuinely happy to resolve the issues I was having with my car. He took the time to listen, explain, was not pushy at all, and helped me resolve the problem that I was having with my steering, all the while still being honest, forward, and to the point. I will definitely be bringing my car back because of the customer service and professionalism that I saw and experienced at Faulkner Honda.

  Chandler Beard
7 months ago
My first experience buying a car was an amazing one at Faulkner Honda. I wound up getting a used 2018 Honda Accord and Dylan was amazing throughout the whole process. He made my first experience buying a car great! He was super helpful and wanted to help me find the best car for me while also keeping it affordable and he did just that! Super thankful!!

  Douglas Martin
a week ago
Had a great experience here this week buying a used 2012 Odyssey. Very, very happy. Thanks so much Faulkner Honda!

  Jon D
3 months ago
I ve purchased 2 Accords from Faulkner and was treated like I was buying a premium branded car. Excellent physical facility, Rob Thompson took care of me and any future Honda purchase will be at Faulkner first. Would definitely recommend!

  David Chavez Diaz
2 days ago
I ordered a part for my 05 Honda. They delivered fast and when I had questions they answered them promptly. I recommend this place

  Eshik Rahman
a year ago
Always a pleasure doing business with the people here. Always nice, greets you and makes sure your car is well taken care of. Their service pull in area is really nice and lounge is great as well.Services: Electrical, Tire rotations, Vehicle Inspection, Wheel alignment, Auto emissions testing, Auto maintenanceServices: Electrical, Tire rotations, Vehicle Inspection, Wheel alignment, Auto emissions testing, Auto maintenance

  Mara Witsen
a year ago
I purchased my vehicle at another dealership, but always come to Faulkner (previously Keenan) for service. Ashley is very kind and always explains what needs to be done without pushing anything on to the customer that they do not want. She and the rest of the service department are great. Definitely recommend Faulkner service.

  Dana Harkins
3 years ago
Excellent service, as always! ALL the employees are attentive and never rushed. They explain everything thoroughly. This is some of the BEST customer service around.They also have excellent Covid precautions. I saw surfaces being cleaned. The waiting area is large and comfortable with TV, fireplace, large fishtank and kiosks to do work privately. No problem staying 6 feet apart. I would highly recommend doing business here.

  Diana Cercone
2 years ago
I can not say enough about Evan A. Skoures, Sales & Leasing Consultant. Last June he took the time to help me choose the best Honda for me a 2020 Honda Civic (I love it!). Evan was the best: knowledgeable, professional, patient, and personal. This June, he called to wish me a "happy 1-year anniversary," and asked if I needed a refresher tutorial on operating the many features on the car, such as Driving Directions, use of the operating buttons on the steering wheel, etc. I did and was very thankful that he had called. We set up an appointment . Before we met, Evan had told me to write down any questions I had, which I did. When we met, Evan answered all of my questions. He is the absolute best!!

  P Curran
3 years ago
I couldn't have had a better experience today with the Keenan Honda service team. My car needed new tires, rear breaks with rotors on top of the oil change I was there for. Not only were they able to do the additional work the same day-my car was ready a lot sooner than I expected. Every one was very nice and professional during this difficult time!

  P Lam
2 years ago
I am very disappointed in the service that was done for my car. I asked them to look at a fan blower that worked intermittently and they said they had "fixed" it after pulling a piece of plastic from the fan. I got home with the car and I still have the same issue with the fan not working sometimes. I asked for a refund of $88 since nothing was fixed but they refused it despite the fact that I spent over $770 on maintenance on the car that day and had originally bought the car at their dealership. I will not buy anything from Keenan again.I am changing my rating to 4 stars based on the fact that Keenan has reached out to me and provided the refund I requested. I appreciate the fact that this was resolved fairly.Service: General repairs & maintenance

  Jeff Thomas
2 years ago
My daughter and I just bought a van at Faulkner. Our experience was awesome. Our salesman ( Joe )and finance manager (Steve ) were great. Thanks for making it delightful purchase.

  Ken Jones
4 years ago
Its a long story so I will keep it brief. Keenan performed major engine work on 3/2/2020 on our Honda Odyssey. The work involved replacing rings in the engine per a service bulletin. A week after the work, we noticed the battery light was on. Keenan told us after review that the problem was due to a broken bolt affecting the belt system that the alternator uses to charge the battery. According to the Honda service bulletin for the repair work, this bolt would have been removed and then reattached during the repair. The service representative said they did not follow the service bulletin process and did not touch this part. Just a coincidence that it broke within a week of the repair. I don't believe this at all. It is my belief that they caused the new problem and are dodging responsibility. I have subsequently spoken with the Service Manager and he has confirmed their position. "Trust us, we are honorable people" is what I heard. Based on previous interactions with the service department, there is no longer any trust. My advice to anyone reading this is to choose another dealership or you may end up where we are, towing our vehicle to another garage to have this problem addressed at our significant expense.I have provided all of this information to Honda Corporate who has documented our position. I will follow up with a letter to Honda Corporate to express our concerns with this dealership. I encourage anyone else who has concerns with this dealership to do the same. You can write to Honda at 1919 Torrance Blvd Torrance 90501 Mailstop 100-5E-8A.Finally, we will never associate with this dealership again and will tell our story to anyone who will listen.

  t brennan
4 years ago
Took my wife's car for inspection. Very courteous, efficient, professional, and friendly staff. I was surprised to learn that Mr. Keenan sold this car dealership to A. Charles Peruto. While ownership changed hands, the philosophy of treating the customer with respect and value still remains. Great associates at this place. Good job.

  Fawn Wolfe
4 years ago
Always a great experience here! Just bought my third Honda from Mitch - he sold me the first one 20 years ago! Very easy, financing was super efficient. A+ every time.

  Extreme Auto Care
2 months ago
Excellent service department very friendly

  Uncle Tony
a year ago
Best experience I ever had buying a car. Great price, great service.If you're looking for a Honda, Faulkner Honda. Ask for Joe Danzo.

  Kirk Taylor
3 years ago
In for a recall repair on my Honda Fit. They did it fast, great, comfortable, luxurious waiting area and they performed a free multipoint inspection and car wash. What a place.

  Tony Luzynski
5 years ago
Was recently there to complete a state inspection and have new brake pads installed. There was concierge type reception even though I have a Honda Fit. The service even included a free car wash. This is a very hassle-free way to maintain your car.

  Jay Accor
a year ago
Patrick Regan was very helpful getting me out of my lease. Very friendly and highly recommended this dealership.

  Franci K
4 years ago
We service both our cars here. Years ago it was fantastic talk about above and beyond. Unfortunately, my original service guy retired. Since then there have been some bumps in the road but it is getting better.

  Jessica Hill
5 years ago
Joe Danzo and Kyle Tatro were so incredibly kind and helpful!! They made everything so easy, seamless, & even fun! Honestly the best experience I ve had at a car dealership. I highly recommend Keenan, especially these 2! Thanks guys!!

  Robert Pettit
5 years ago
Took car in for inspection was able to work at cubicalsby the waiting room great idea lead to a productive day. My service person was very attentive kept me informed on all work... well done

  Joseph Dover
3 years ago
Masks should not be forced on customers. Your employees are used to intimidate customers about wearing a mask!I purchased my veh. At your dealership,won't be back for any maintenance,there are other good service centers that will take my business.

  Alex McLemore
3 years ago
They provided us with a very quick service to get a patch in the tire even though we were showing up close to closing time.

  Ellen Messing
2 years ago
Always a pleasure. Ashley, my consultant, is a total.professional. knows my car and what it needs. Now only.use Keenan for service.

  M J
a year ago
Friendly and informative staff. Treats customers very well. No pushy maintenance recommendations.

  Chirag Gandhi
4 years ago
Initially I had reviewed one star but after talking to manager Bob, he took responsibility and corrected the issue right there and then. Thank you Bob for listening my concern..

  Maddie Penney
2 years ago
I didn't realize how long it took to buy a car but they made the time fly. Their surface center is really fancy and cool too.

  Gerald Staudenmayer
4 years ago
If You Own a Honda or thinking of Buying a Honda then Keenan is Your Golden Tuna of The Best Owner & All Associate's !