Pacifico Marple Ford

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Frank McGinley
a month ago
On February 16th I had a truck get totaled, everyone was unharmed thankfully. Once it was established everyone was okay and unharmed the standard dealership dread set in.The search began to find a replacement vehicle and in this case I also needed another truck due to adding to my business.Seemed like a lot of places now have inventory if you want to call the jenky used trucks that are out there inventory.In my travels I was recommended to Alex at Pacifico ford.I reached out to him and set up a time to see what he had. Unfortunately due to a family emergency at the time of my visit I had met with Nick and he showed me around. Whole time I m thinking okay here comes the dreaded 3 hour wear me down to buy routines and already am in a pinch needing a replacement truck.That never came there was zero high pressure sign this do this do that etc he gave me some no nonsense numbers here is what it is and I filled out some paper work to meet with Alex when he returned.They have really nice inventory of new and used trucks and was a step above most other dealerships.When me and Alex met to handle all the paperwork made sure we had everything that was needed and continued to make it a smooth easy process.Surely the back office was gonna be the one with all the upsells and high pressure NOPE Anthony handled the paperwork efficiently was friendly and personable .These three are a shining reputation of what the car buying process should be and will be my people from here on out.

  Keith Dalton
2 months ago
Mike McGlinchey in the service department goes above and beyond to deliver exceptional service. You can t go wrong for your service needs, or Ford Purchase, if you choose Pac�fico Marple Ford. Remember it s Marple Ford on West Chester Pike, not to be confused with some of the other Pacifico dealerships.

  Dave Quinn
3 weeks ago
Quick story:I purchased a used 2016 Hyundai Tuscon in December 2023. At the time, I was told there was no second key/fob for the vehicle, but they would find it, and get it to me when I came back a few days later, to sign the papers. I asked if it wasn't found, what would happen. I was told I would be taken care of. I come back, and I am told there was no key/fob found, and again, we believe we have it - and we'll find, and if not, you'll taken care of. Fast forward to late January - I call asking about the key/fob - I had given it a month or so due to the holidays - and I am now told there is nothing we can do and that's that.Obviously, that didn't sit well.To wrap this up, I randomly got an email from Joe Pacifico, Jr. just the other day (as I am sure many other former customers did), thanking me for being a customer, etc. At the bottom of that email is a contact number, saying I can text or call anytime if I had an issue. I reach out via text, and within 5 minutes, I am talking to Joe and he is offering to split the cost of a new key/fob with me. After a call to another dealership for pricing, and another text with Joe, he Venmo's me half of the cost of a new key/fob. This was unexpected and incredibly appreciated. Although others dropped the ball a bit, Joe made things right, and he did so quickly, and professionally. I will always consider Marple Pacifico Ford in the future for any type of vehicle purchase. This is how you do customer service. Thank you Joe.

  Eric Silverman
4 months ago
Update - 12/1/23Caught an Uber out to Pacifico Marple Ford late this morning to pick up the repaired van. Turns out the fuel pump "went bad", but a new one was thankfully covered under the warranty (aside from the $100 deductible). Seems probable that I bought the van with the bad fuel pump. After a heated back and forth with sales manager, Ed Rodriguez, Mr. Pacifico himself suddenly appeared from behind the bumper of a sparkling F-150, as if rubbed out of some old vase. He stated that fuel pumps spontaneously fail and that there's no reliable way to predict the occurrence. Is this true? If so, then what's really the point of inspecting the fuel pump as part of the inital warranty in the first place? In the end, it was clear that I was not to be offered any reimbursement for my expenses. Not even a waiving of the $100 deductible for the warranty repair.While it's a relief that the van is OK for now, it stinks to have incurred over $1500 in expenses related to the breakdown. I feel that I was disrespected and taken for granted as a customer. To have been completely ignored by the sales and management staff, that is, until showing up personally 5 days after the fact? Not even a response to this review? Mr. Pacifico did claim to have responded to my initial review, but it appears he was mistaken. See for yourself.Purchased a certified pre-owned 2020 Ford Transit Connect, less than 1 month ago, from Pacifico Marple Ford. My sales rep was Alex Morrissey, who was very professional and had provided good service at the time of my now regrettable purchase. Granted, he couldn't have foresaw that this vehicle would soon try to kill me.What happened is this: The van abruptly stalled-out and completely lost power at 70 mph, on the highway, coming home late night from a family visit in NJ. Was able to white knuckle the wheel and "coast" it over to the right lanes, before ultimately pushing it onto to the shoulder and out of harms way. The van could not be re-started and had to be towed back to my residence in PA. Total bummer, but okay, at least the vehicle came with Ford's "Blue Advantage" warranty, which includes roadside assistance, so no worries, right? WRONG! See, there's usually a "fine print" with any warranty, and Ford's Blue Advantage warranty's states that Ford will only honor distances of up to 15 miles, lol! So, I was on the hook for the majority of the hefty towing charge back to my residence in PA.So how could this breakdown have occurred? I mean, I was assured that this van had passed Pacifico Marple Ford's vigorous 139-point inspection, performed on every vehicle sold under Ford's Blue Advantage Warranty program. In order for this riddle to be solved, arrangements had to be made to get the vehicle back to Pacifico Marple Ford. Surely, Ford Roadside Assistance would cover the 13 mile tow back to Pacifico Marple Ford, right? WRONG. AGAIN!Turns out, I had to pay an additional $105, before Ford would agree to tow the vehicle back to the dealer. I'm not even sure why, as Pacifico Marple Ford is only 13 miles from my home! But I paid, again, being that each day without the van is another day of lost wages. This is my true experience and I will update as events unfold.On a side note, is anybody interested in buying a 2020 Ford Transit Connect Passenger Wagon?

  Susan Strieb
a month ago
My present car is the fourth car I've gotten here because the service department treats me so well.Their waiting room is very comfortable .This last visit required a few repairs as well as the regular check and state inspection. Surprisingly, it took a lot less time than I expected.

  Lorraine Pugh
2 weeks ago
I first leased my Escape and then bought the car. I have taken my Escape to Pacifico for all maintenance from the very beginning. They are the best as they keep me informed of what my car needs and what it is going to cost..no surprises! And I love waiting in their fabulous lounge!

  Dave K
3 months ago
If I could give zero stars I would! I scheduled service online and called to check that they would be able to do the work on a Saturday, I was informed that they couldn t. I then booked online for them to pick up the vehicle to service it. I called a couple hours before to confirm that the truck was being picked up and was told that they couldn t do it. The appointment was booked for a week and I received no communication, had I not called I guess they would have just not showed up. I had a bad experience here when trying to buy out a lease and went elsewhere. I figured I d give them another chance, that was a mistake. I will be doing business at other Ford dealers from now on. This is the worst customer service I ve ever experienced and the person I spoke with was not helpful in the least.

  Becky Halko
2 months ago
Just had the pleasure of buying our first ever Lincoln and we chose the Aviator. Our salesman, Vince Meglino. was extremely knowledgeable and went out of his way to make sure we understood all steps of the process and kept us in the loop. Everyone that we dealt with was extremely friendly and helpful. We will be back to purchase our next Lincoln!

  Linda L
4 months ago
My service appointment was great! I left my car the night before my appointment and the next day I got a call at 9am that my car was washed and ready for pick up. My service advisor is great. He always follows up with me. I have been a customer at this dealership for 20+ years and have never been disappointed.

  Deborah Dahms
5 months ago
Absolutely perfect. My Sales Associate (Vi Pham) was very attentive. Vi - answered ALL my calls and emails in a very timely fashion. He is professional, patient and knew the answers to all the facts I needed regarding the vehicle I was purchasing. Bumper to bumper, no stone left unturned. No pressure was put on me at any point in time. Mike was our contract rep. Again.... professional! He gave me all the time I needed complete that part of the process!!! Purchasing this vehicle was so different from my past experiences. I can't say enough!

  Rahil Raza
2 months ago
We live very close to the dealership. The fence behind the dealership was falling over. I called and spoke to the manager. He was very understanding and helpful. Within a couple of weeks, they changed the entire fence. They went over & beyond what needed to be done. Exceeded all my expectations. Thank you!

  Stephen Schopf
3 months ago
I had them put on mud flaps for all 4 tires on my recently purchased Ford Bronco. The install not only took from 8:30-3 pm for me to get any update, I also get home and realize that a screw is missing in one of them and the back two are not even on each side. No attention to detail when they had the vehicle all day and couldn t complete the simplistic task. Now I ll have to spend more time getting corrected and hoping I can find a screw.

  Darren Brady
2 months ago
Couldn t quite make the numbers work to get a deal done, but cannot state how much of an asset Nick is to their team. Great guy with amazing knowledge of Ford vehicles. Couldn t recommend him enough!

  Jeff Keleshian
3 weeks ago
This dealership is why people think of car salesman as car salesman. Do yourself a favor and go somewhere else. They dont care. Then they call and pretend to want to help. When in reality they are trying to upsell me to trade the junk I just got from them for $9k less then I spent 2 months ago and buy another car from them. I wouldn't step foot back on this lot for anything less than to sue them.

  Louis Ambrosine
2 weeks ago
I ve always had nothing but a great experience when I take my truck to get serviced at Pacifico Marple ford . They re always professional and helpful and they don t keep you waiting there too long for your vehicle to be done.

  Iyana Sanders
a month ago
First time visiting this site, and the staff was exceptionally great starting off with Debbie who assisted me with my appointment and Frank the service manager, who explained what was being serviced today. I would recommend for future service. Thank you !

  Anne Ravreby
4 months ago
Can not say enough poistive things about the Service department and Frank Garvey the Lincoln Service advisor. They worked with me on different issues and kept me informed on parts arrivals that were delayed due to strike etc. Thanks to all at Marple Pacifico Service department. Ford company take a look at this 5 star dealer and service department!!@

  pamela Fonville
a month ago
Definitely the best experience ever at Pacifico Marple service center. The Service manager was awesome. He listened intently to my concerns and offered the valet pick up/drop off service for my next service visit. He inquired about my Ford/Lincoln company points of which I have tons. I will definitely return to this location for all of my service needs. The price I was charged was very fair. I rate my experience here better than Springfield Ford. Update : July 11, 2023.The Service Manager Mr. Frank Garvey had my paper work for my break repair job all ready when I walked through the door. Wow.. I've never been treated like that before. He tops them all...in the Philly area. When my work was completed he swiftly returned my keys. Oh... I need to mention I was able to use my Ford-Lincoln points. I got $600 of break work and paid $0.00. Wow!!! Thank you,Pacifico Marple Ford and Manager Garvey!I also have to praise this dealership for thier honesty. Oct. 2023, was my last service. I wasn't charged a dime. My Ford Reward points were applied. I used to go to Springfield Ford and they never mentioned my points. I will never use Springfield Ford again..ONLY PACIFICO FORD MARPLE!!!Hello all, had another great experience at Marple Ford/Lincoln this past Presidents day 2024. All staff were respectful. Great service!

  Carol P
4 months ago
Whenever we are in need of a vehicle, we always go to Pacifico Marple Ford. Shane Cahill is our go-to guy! We trust him to give us the complete information and the best deal possible! Mike Wolfert always makes us feel at ease when finalizing the paperwork! What a great team!

  Eve Diva
3 months ago
Racism & extremly rude the recall appartment person.The man or woman not sure the voice was in between. Gave all the info & they'll check on parts & call me back. 2hrs later I call them so the same girl boy claim they didn't talk to me so i give info again & since i never been there before they not doing my racall repairs I have to go back to where I come from! That person need to be demoted years ago it's so sad to know that Ford has employees that are Racist I sorry I bought a ford. I will go back to the foriegn cars. Less Recalls & Less Racism!!!

  Kevin Krizman
2 months ago
Through my first 10,000 miles with my new Escape, the vehicle has performed flawlessly. Now I am pleased to report additionally that my first scheduled maintenance was easy to arrange (the online scheduler is even easier than over the phone), and the service was performed promptly and expertly while I waited.Based on my experience so far with Pacifico Marple Ford, I would recommend their sales and service departments unconditionally.Edit: Now in February 2024, the Escape is up to about 29,000 miles, and a few scheduled services later (zero unscheduled maintenance), Pacifio Marple continues to provide impeccable service.

  Brandon Martin
6 months ago
Just bought my 8th Ford from Pacifico. First time buying from Pacifico. My salesman Steve Janin was the best. He made everything fast and easy. Highly recommend Pacifico and Steve. Everyone was great to deal with.

  David Rohde
2 months ago
PACIFICO LINCOLN SERVICE HAS ALWAYS DONE A GREAT JOB IN SERVICING MY 2020 LINCOLN NAVIGATOR WHETHER I USED THE VALET SERVICE OR DROVE TO THE SHOP. FRANK AND HIS CREW DO A GREAT JOB.

  Betty Lllewellyn
4 months ago
Service department is great, they are friendly, courteous and reliable. I leave feeling my Ford is in good working order

  Cecelia Carpus
6 months ago
I have purchased several vehicles from Pacifico Marple Ford and used their service department many times. I received great service as they are professional and provide the highest quality of service. I will be purchasing my next vehicle from them in the future.

  Kris Goodman
4 months ago
Our sales associate was very nice and helpful. Overall a very good car buying experience.

  James Ford
5 months ago
Excellent leasing experience. This is at least my 5th lease with Pacifico and each time the experience has been very positive. Very friendly staff.

  Tim Sudall
6 years ago
The team at Pacifico Marple Ford Service and Parts Department are awesome. I don't write many reviews but I had to share this great experience. I recently received a recall notice from Ford on my car and when I reach out for assistance the part was back ordered. I needed my car repaired ASAP for a trip so my Adviser Tony and the Service Manager Mike Xavier work together with Ford to have my part expedited and I am happy to say I am making my trip. It would of been to easy to tell me that it was out of there hands and move on but rather they step up and totally exceed my expectations. Thanks Xavier and Tony and the whole team at Pacifico for a great customer experience.

  Ed Linskey
8 months ago
If you need service for your vehicle, Pacifico Marple Ford does not want your business.Called to make an appointment, and they told me since I hadn't been there in more than 3 years that I couldn't make one. Evidently this policy extends to new customers, as well.Don't go there for service, don't buy a new car from them; they can't be depended upon.Close your browser and look somewhere else for help.

  Lisa Quintiliani
a month ago
Always friendly and efficient.Truck was ready on time.My favorite service and sales spot