Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Colin Bosler
2 months ago
I needed a repair after an accident, and I selected this establishment from those offered by my insurance. I was very impressed by how clean the entire place is (even the garage bays!), and the quality of the work was superb! As a nice touch, my car was returned to me vacuumed and I was provided ample paperwork explaining all the repairs that were completed. My only small tweak would be the communication as they still rely on phone calls and voice mails rather than text messages with updates as they occur (which was offered by a competitor when my wife was seeking repairs a few years ago). Hopefully I don't have any more accidents, but if I needed to, I would use them again!
obdulio chaparro
4 months ago
My vehicle had som body work done, they kept it for about 2 weeks, they kept me informed and up to date with the process. When the returned my vehicle, they washed my truck inside and outside. Excellent place for bodywork. Highly recommended.
Halla
11 months ago
Never take your vehicle here. Told me the job would take 1 week but that turned into over a month without them giving any updates. Picture is what they considered a paint match, I think they might be color blind.
Melissa R Strom
4 months ago
Needed work, vehicle came back repaired, plus paint and detailing work was sooo good. Thank you to Lehigh Valley Collision for a no-hassle experience!
c / Alexiandro Maniscalco
7 months ago
Brought my Vehicle in to get fixed after I had a accident while they repaired most of my vehicle and costed my insurance almost 9k, underneath my vehicle For the Balance they completely did disregarded my balance and stabilizer, and while they offered to get it done and fixed, being able to get ahold of ANYONE to get it DONE has been a absolute massacre Services: Body & Trim, Air conditioning
Kristin Miller777
a month ago
Good people....efficient and kind during a difficult time
Michelle Peze
a year ago
Male manager apologized with sass for leaving my truck light on and forgetting about it so when I went to pick it up my battery was dead . When you get a large service over 2k you expect to have a working battery especially if you brought it in in working condition ! He was rude ! They also half fixed my bumper and said a mixture of it was a older issue and they tried to fix it ! What ?! Never come here terrible service the only nice person here is Stephanie and she needs a major raise . Terrible service and rude individuals . Find another car service center not worth the aggravation and lies they tell you . Ps my bumper is still hanging thanks for nothingService: Body & Trim
Taisha Caban
6 months ago
Took 3 days to get in contact with someone, to then get attitude from the receptionist. Will be taking my car somewhere else.
Kevin Grathwohl
5 years ago
Do not recommend. A repair that I was told would take a week took two weeks. Then, after promising me they would change my oil, but they forgot. Lastly, I had to go to an additional body shop because they didn t complete all my repairs.
Melissa B
a year ago
They communicated with me frequently with updates on my vehicle repair. Everyone was super friendly!Car looks brand new
Jack Huntington
9 months ago
Fixed my car, did a great job. The car wash and interior cleaning was a nice touch
Jared Neff
6 years ago
This is the first time I have ever been moved to write a review about a body shop!I have 10+ years of experience working at 2 franchised car dealerships in the Lehigh Valley, and I don't have the best impression of Rothrock- this is not meant to be a backhanded compliment!I went to Lehigh Valley Collision Center because Progressive guaranteed the work if I went to one of their preferred centers, LVCC being one. I recently started a new job at a dealership and I don't have a lot of knowledge of our body shop yet to know if I can trust them, so I decided to opt for the Progressvie guarantee.Nicole (the estimator at LVCC) was AWESOME. She and the Progressive rep were both quick and efficient, but what stuck out was her attention to detail- she always kept me updated, and more importantly, she LISTENED. She remembered that I asked to not have my car cleaned the usual way after painting, because it was a brand new car (800 miles) and being a black car, I will only ever be washing it a very particular and obsessive way.The work itself was very good- again, speaking from seeing cars go in and out of body shops all the time at my work, so I was keen to examine for sloppy quality, but it was fine. The fender was a teensy bit misaligned along the hood line, it was honestly fine to let go but I was obsessing over it, so she had me bring the car back and they made it perfect.I still have my reservations with Rothrock due to stories/experiences with their sales and service, but I will without hesitation recommend their body shop staff to anyone.
Fred Albert
5 years ago
Great work! Got me back on the road in a few days time. Great communication, excellent workmanship, and quick work. I have nothing bad to say about their professionalism or attention to their customers. Thanks!
Angela K
4 years ago
Worst time wasting experience at this facility, our rep representing the LVC was nice, but BEWARE if you have progressive insurance, the rep For PROGRESSIVE is a nightmare, RUDE, unprofessional and unhelpful person I have ever got in contact, brought my car in for major scratches to the hood and around the car, that was inflected on my car, he open multiple claims, reporting it was different things, i never even mentioned the door handles that s common sense keys and nails do that your car and didn t want that addressed he wanted to charge me multiple claims for no reason. BEWARE OF PROGRESSIVE REP IN THE FACILITY. RUDE UNHELPFUL UNPROFESSIONAL. I called him multiple times to see how we can proceed and his number goes to voice mail and he hasn t call me since then. This will definitely go to cooperate
Kera Haldeman
5 years ago
The team at Lehigh Valley Collision Center has been excellent to work with. They have made a very inconvenient situation (2 cars totalled in 3 days) much more bearable. Thank you Lehigh Valley Collision Center!!
Jose
8 months ago
Still waiting for almost a month and no update on our car. Don't take your car there.
Loe Nyanya
a year ago
Great service, got me scheduled so fast. And worked on my car really fast.
Dr. Yohan O. Paredes
3 years ago
I wish I can do cero starts, this is one of the worse services, costumer service is horrible, their work is very deplorable. Don't go there, really take you vehicle anywhere else but not here. Horrible experience
Wendy Douthit
3 years ago
Lehigh Valley Collision did a great job repairing my car. Very friendly people. Highly recommended.
Bones Jones
5 years ago
Place is a disaster no one in management knows what there doing and the shop foreman is a arrogant egotistical person. The few good techs and painters they have there are all that keeps the place running
Billyboyo Badlands
2 years ago
Very unprofessional no calls from them after 3 weeks with my car seems like am bothering them with my money go elsewhereService: Body & TrimService: Body & Trim
David Prosperi
5 years ago
Customer service awesome experience great people to work for The place is great my car was fixing a very timely fashion
Kevin Felker
a year ago
They won't answer the phone and they don't have any appointments for 6 months.
Savana Gacha
3 years ago
These people are completely unprofessional they keep lying to me about my vehicle I drop it off 3 weeks ago for a scratches on my bumper nothing serious and I was just told by there receptionist that it s going to take an additional 2 weeks I wish I could give these people a ZEROService: Body & TrimService: Body & Trim
Scott Haas
3 years ago
Wanted to upsell me on a job that a vehicle hit me and said well for $200 we can paint this an this. No Thanks! It's already wasting my time!
Amanda Belletieri
3 years ago
Great communication, superb workmanship and wonderful customer service. Would highly recommend!Services: Painting, Electrical, Body & TrimServices: Painting, Electrical, Body & Trim
Peter Gonzalez
2 years ago
The staff is great and very nice I highly recommend this shop to everyone
Rachel DeHoff
6 years ago
They were very helpful even though my van was totaled.
Jeffrey Johnson
a year ago
No one answers the phone and the VM is full!
Zacarias Hidalgo
6 months ago
Good communication!