NAPA Auto Parts - Silver Creek Auto Parts Inc

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  David Mathews
4 months ago
Professional, courteous and well informed while willing to go above and beyond to help the customer!

  benjamin noid
10 months ago
The staff and service were amazing. If I could've rated them six stars I would have. They really have it dialed in. Thank you!

  Mallory Pederson
a year ago
First time stopping by for some new windshield wipers. The girl working there was extremely helpful and nice and got the new wipers on super fast! Definitely keep this my go to place

  Arjuna Duran
2 years ago
Great service. Funny guys. Very knowledgeable and if not, they try to figure it out on the spot if they can. They had what I suspected I would need but they gave me helpful tips to make sure I'm 100% decided on an item before purchasing. They didnt make me feel pressured to buy the item right away or anything.

  Bill Johnson
3 years ago
Love Eric & Norma, they truly care about the people that work for them, providing benefits that most large companies don t even offer. They care about their community and give back time and time again. You need good reliable advice and products that a company stands by? Then go to the Silverton Napa or the one in Mt Angel. They will give you the best possible service from a family owned and operated business with that small town appeal. Anyone who says otherwise has an agenda that isn t realistic. We love you guys keep doing everything you ve been doing.

  Paige Echo-Hawk
3 years ago
I absolutely love this NAPA store. They always go above and beyond when I need help. They are so knowledgeable, and have helped me do everything from choosing the right battery, to telling me the difference between motor oils, and walking me through the process of clay cleaning my car, and even changing wipers on my motor home. I can t say enough good things about this place.Customer for life!

  Heath Curtiss
3 years ago
Not only do they provide excellent customer service, but they re also big contributors to the community. From FFA to parent teacher clubs, they consistently give and give. I m proud to give them a five star rating.

  Steve Reid
a year ago
They helped me locate what I was looking for promptly. The lady that checks you out is very sweet and helpful, too!

  Eric Stroup
3 years ago
The situation with regard to face coverings is not exactly as stated in Megan Santana's review. She fails to mention that there is a very large sign outside the entrance drawing attention to the fact that due to health and safety concerns, not all employees will be wearing a face covering at all times. It further states that should any customer wish for the employee who is assisting them to put a face covering on, they should ask and we will gladly comply. Additionally, it details other purchasing options for curbside service, which include telephone or on line at napaonline.com. To reply to the comment about our refusal to wear a face covering when asked, that claim is simply not true. We care deeply about the safety of others, whether they be a customer or employee. We have had physical barriers and forced distancing since the beginning of the pandemic. We simply have found that a "one size fits all" rule does not work in every situation.

  Ted Robinson
2 years ago
Had to replace a radiator on my 1993, 215k ford van. Called and get Ben. Wow, you could tell from the start he was there to help. Very nice young man. He is definently an asset to napa in Silverton. Thanks Ben for your professional help. Ted R

  Cynthia E
3 years ago
Truly one of the best experiences...needed a tail light and didn t even ask if I wanted help installing...just walked me out to my car and did it. Thank you!! You all are the BEST!!!

  Len White
6 years ago
Having staff who actually know how to look something up in the books (online and actual book) is worth paying a little more for. Most places just go to the internet to look something up which I can do just as easily. These guys actually have a parts inventory system that you can see a ton of information on that you can't find on google.

  Clay D.
a year ago
Helpful staff and usually have parts in stock. Only reason I didn't give 5 starts is that it can take up to 15 minutes waiting to get parts.

  Brandi Walker
a year ago
Good. Their prices surprised me they were so good

  Jason Freilinger
7 years ago
Silverton Napa is Awesome! They are always very helpful and have what my family needs. Thank you for being such an important part of the community,

  Conner Conaway
3 years ago
being a teenager not knowing anything about engines of cars can be scary, but napa hasn t let me down yet and they re always super kind when i go in. i ll be buying all my parts from this location until i leave silverton for college.

  Brian Winterson
10 years ago
Make sure you do your research and have the part number on hand before coming here. These guys have given me the wrong part time and time again when I have them look up my truck, they never double check their work. Its frustrating driving 20 miles back home only to find out you have the wrong part and having to drive back to get the right part. It's not just me, for my friends and co-workers have also experienced the same problems with this Napa. I now drive the few extra miles to the Napa in Molalla where I am guaranteed the right part and expertise.

  Erik Chorazy
5 years ago
No signage to direct folks on where to go for returns - stood in line behind 2 other customers & the clerk (who knew I was there with a return (battery)) didn't let me know to go back to the parts counter to get re-directed back to her ... she was too busy chatting it up.

  Barry Littleton
2 years ago
Alright establishment, clean and well stocked. No complaints or complements, standard NAPA store.

  Floyd Frick
5 years ago
Had a free lunch and product display at the time. ... sold me a new auto battery and agreed to check and overnight charge the removed (un used) battery in the event it may still be rechargeable.

  Matthew
6 years ago
Wow.. Expensive! The employees are arrogant, unfriendly and not very knowledgeable. With new competition in town you think they would change. They haven t. Go somewhere else.

  Quarter Mile
6 years ago
I've used this store for all my auto parts for years and since cars are my hobby I go through a lot of parts. The staff are very knowledgeable and professional and I wouldn't go anywhere else.

  Jacob Simpson
4 years ago
Friendly service who does their best to be helpful vs try and increase sales.

  Kia Drey
2 years ago
Very helpful staff! Quick as well, with a good attitude.

  Qiana Starlette
2 years ago
The lady at the register was very nice and great help. Thank you.

  Nathan Wiegand
6 years ago
The employees are all super helpful and their prices/quality are the best in town!

  Pamela Miller
a year ago
Always courteous. Closest drop OFF for Amazon returns.

  Brian Morton
4 years ago
Very helpful and they price matched to keep my business.

  Kevin Hogan
a year ago
Always a good place to find the parts you need and the counter help are always knowledgeable

  Manny Ricker
4 years ago
GreT staff and ownership, small town Napa with home town charm and good old knowledge with great service